Review from Audrey P (Wife of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care home. The new manager seems very helpful. The food is great. Very caring.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

Such a wonderful review. Myself and my team will continue to provide the highest level of care possible.

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Review from T S (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

Since moving to Hazelford Care Home, my mum has always been treated with respect and compassion. All staff go above and beyond. They are an excellent team, communicating well and always with a welcoming smile. I cannot fault the care given to my mother and am reassured to know she is in safe hands.

I fully recommend Hazelford to anyone seeking a supportive and safe environment.

Reply from Lynsey Boam, Manager at The Hazelford Residential Home

Thank You for your kind words from all the staff at Hazelford. We will continue to ensure that the highest level of care is delivered.

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Review from Nina B (Friend of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience

I have always found the staff very friendly and helpful, also caring to the residents.
They give us all relevant information on the resident - e.g. health, problems with eating (refusing food) and what they have given them to rectify this (more pudding or toast), whatever they want.
I have had to

visit a few care homes with family and this is the best I've ever been to.

Reply from Lynsey Boam, Manager at The Hazelford Residential Home

Hi,
Such lovely words. We will continue to ensure that the highest level of care is maintained and that we continue to strive for excellence.

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Review from Suzanne C (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

Excellent experience, caring, supportive, always available and helpful.
Recently our family had a cause for concern, my father's failing health - a need for rapid response and the professional, caring support and knowledge was so outstanding.
Our family would love to thank all involved.
We really

appreciate the environment.

Reply from Shaun Rodgers, Manager at The Hazelford Residential Home

We here at Hazelford Care Home thank you for your kind words. We all value your feedback and will continue to strive to provide the highest levels of care possible.

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Review from J H (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

Excellent home throughout. Would recommend.

Reply from Shaun Rodgers, Support Manager at The Hazelford Residential Home

We thank you for the positive feedback. We will continue to aim to provide the highest level of care possible.

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Review from Necomie R (Granddaughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care provided, my grandad is treated with dignity and respect, he has help and encouragement when needed, whilst maintaining his independence. The staff are welcoming and friendly, the facilities are wonderful, we are able to personalise his bedroom however we like! The home

always looks/smells clean also; food and drink is always offered and tastes lovely! All in all 10/10, excellent.

Reply from Shaun Rodgers, Support Manager at The Hazelford Residential Home

We here at Hazelford Care Home appreciate your kind words and are happy that we had been entrusted with his care. The staff team really appreciate your feedback.

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Review from Elizabeth H (Partner of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

Staff always very supportive and informative.
Atmosphere pleasant and calm.
Staff attentive and observant.
Always feel welcomed.

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Review from Samantha S (Granddaughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience

My grandma lived here for nearly four years before her recent passing. The home has gone through a number of changes during the time but for the whole period, I couldn’t recommend it more highly. It’s a real home from home. The compassion the staff have for their residents and their well-being is heartwarming.

The care is second to none.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you so much, it was an absolute pleasure looking after your grandma. The staff have so many great memories of her time here and she will be missed.

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Review from Barbara M (Daughter of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience

Our mother spent a very happy 4 years at Hazelford Care Home, during which time she repeatedly told us how much she loved living there, how she enjoyed the food and how kind the carers were in looking after her. Hazelford has such a warm and friendly, family culture that embraces everyone who lives,

works and visits there and it has been a privilege to be included in that. The staff really work hard to get to know the residents and do their utmost to meet their individual likes, dislikes and needs and it is wonderful to see new, withdrawn residents opening up and becoming happy active members of the Hazelford family. During the last few days of Mum's life, the love, care and compassion shown by every member of staff that popped into her room to see her and ask after us were overwhelming. It was second to none and gave us such security in the knowledge that not only was she in very safe hands when we couldn’t be there, but that she was also loved very much.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you very much for your kind words. It was a pleasure knowing and looking after your mum. I know she will be missed by all of the staff, as will all of the family. Love from the Hazelford family.

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Review from Janet T (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience

My mum has just spent a week at Hazelford for respite care. I am her full-time carer and was worried that she would not settle being away from home. How wrong I was, she had a lovely time. The home is very welcoming, clean and tidy. The staff are very kind and friendly and engage with the residents,

my mum enjoyed the company and the activities. She also enjoyed the food, which is very good and varied. The laundry service is also excellent. I cannot recommend Hazelford highly enough.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

It was a pleasure having such a lovely lady join our family at Hazelford for a week. Hope to see her again soon.

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Review from Tony P (Son of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience

This is the second care home that my mother has been a resident in (since October 2020), and I am delighted to say that my mother is very happy with the standard of care provided by the staff at The Hazelford. The management has also actively involved the resident's relatives during what has been a

very difficult year for all of us and I have no hesitation in recommending them unreservedly.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your kind words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home soon.

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Review from Angie M (Friend of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience

It was never considered that I would need a care home, for my friend, as her health declined and I couldn't find enough reliable home care. The Hazelford was kind enough to take my friend on a short stay basis as we had nowhere else to go. They were very accommodating, as the situation changed, they

took my friend in full time. The food is good (she especially likes the puddings). They have lots of activities and things to keep the resident's busy. Before lockdown, entertainer's came in. The rooms and building are spotless, and they have clean clothes daily (all ironed and hung up). Time is taken on making sure they are comfortable, and should a mishap occur, they are changed and not left in a mess. The garden is lovely, and residents can sit outside. The staff have always been friendly and are prepared to listen to any issues etc.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your lovely words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home soon.

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Review from Julie S (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience

The staff at Hazelford are all super professional and friendly. They have taken care of mum really well not just physically but emotionally, helping her come to terms with her new home. The home is really clean and pleasant to visit with a lovely outlook onto the garden and river.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your kind words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home once guidelines allow

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Review from Linda D (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience

My mother has been in Hazelford Care home for 3 years. She has been extremely happy due to outstanding care. The carers at Hazelford make a huge effort to get to know each person and develop a strong bond with the residents. Mum has a lovely room which she sees as home. The food is excellent, and the

surroundings very pleasant.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your kind words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home once guidelines allow

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Review from Jill T (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience

I cannot praise the staff enough. They have provided a great service under extremely difficult circumstances. They obviously care about delivering an excellent standard of care. Nothing is too much trouble, and they have gone above and beyond my expectations, keeping me informed and updated. I would

recommend The Hazelford without hesitation.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your kind words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home once guidelines allow.

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Review from Navin K (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience

Small privately run personal care home, great staff who really care about the residents. So glad that my brother and I can sleep at night knowing our father has the support and help he requires around the clock. Despite the challenges of Covid and lockdown, my father has settled in well and has put

on weight; he’s in better shape than he has been for years. Great service from all of the staff and a lovely location. Keep up the great work!

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your kind words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home once guidelines allow.

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Review from Guy N (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

My mother has been a private resident of the care home at Hazleford for 5-years. She suffers from Dementia. Throughout her stay, the overwhelming feature has been the quality of the staff and their care of my mother. This has continued under the new ownership and during the pandemic (and floods), with

all its challenges particularly the lack of visiting rights. Now we seem to be emerging from the other side, I hope that more normal activities can recommence and the ability to visit is widened. The staff deserve the rest.

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your kind words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home once guidelines allow.

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Review from Mandy W (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident at Hazelford for over a year now, throughout the covid months. She has been so well cared for throughout this time, which has helped my sister and I cope with not seeing her regularly.
The staff are all very professional alongside being caring and concerned for the physical

and emotional wellbeing of the residents. They take pride in the fact they are privileged to work in their home.
We are updated regularly through Zoom meetings and emails, and the staff are happy to chat when passing the phone to Mum.
It is a difficult time when the need to place a relative in a care home comes around, however, the staff at Hazelford have made it easy to know we have made the right choice because Mum is happy, and we can’t thank them enough!

Reply from Jemma Liffen, Manager at The Hazelford Residential Home

Thank you for your kind words. It is a pleasure looking after your family member. We look forward to being able to welcome everyone back into the home once guidelines allow.

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Review from James S (Husband of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

A well-run home with the caring staff. Activities could be a little better.

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Review from Valerie B (Sister of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident at The Hazelford Residential Home for some 15 months. I am very content with the quality of provision. The home is attractively set on a bank of the River Trent and enjoys attractive and well-kept grounds. While the building is relatively old, it is kept in a sound condition.

The rooms are clean and nicely furnished. The meals are good and varied. Attention is given to their presentation.
However, it is the quality of care of residents which in my mind scores highly. The residents belong to a small and family run home where their individual needs are recognised and addressed. The relatively low turnover of staff in itself is significant but importantly this ensures continuity of care. Inevitably on occasions, I raise concerns. I am listened to and matters are addressed. It is a real pleasure to see staff mingling with residents and always being conspicuous.
Overall, this is a happy community where visitors are welcomed. Activities are provided for residents and many take advantage of these. Above all else, the home is well managed. It knows what it wishes to achieve and while resources are finite, is successful in providing a genuine home for some very demanding residents who always are allowed to retain their dignity.

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The Hazelford Residential Home

Care Provided by The Hazelford Residential Home

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Funding & Fees Guide for The Hazelford Residential Home

Facilities