The Hazelford Residential Home

Our mother spent a very happy 4 years at Hazelford Care Home, during which time she repeatedly told us how much she loved living there, how she enjoyed the food and how kind the carers were in looking after her. Hazelford has such a warm and friendly, family culture that embraces everyone who lives, works and visits there and it has been a privilege to be included in that. The staff really work hard to get to know the residents and do their utmost to meet their individual likes, dislikes and needs and it is wonderful to see new, withdrawn residents opening up and becoming happy active members of the Hazelford family. During the last few days of Mum's life, the love, care and compassion shown by every member of staff that popped into her room to see her and ask after us were overwhelming. It was second to none and gave us such security in the knowledge that not only was she in very safe hands when we couldn’t be there, but that she was also loved very much.

My mum has just spent a week at Hazelford for respite care. I am her full-time carer and was worried that she would not settle being away from home. How wrong I was, she had a lovely time. The home is very welcoming, clean and tidy. The staff are very kind and friendly and engage with the residents, my mum enjoyed the company and the activities. She also enjoyed the food, which is very good and varied. The laundry service is also excellent. I cannot recommend Hazelford highly enough.

This is the second care home that my mother has been a resident in (since October 2020), and I am delighted to say that my mother is very happy with the standard of care provided by the staff at The Hazelford. The management has also actively involved the resident's relatives during what has been a very difficult year for all of us and I have no hesitation in recommending them unreservedly.

It was never considered that I would need a care home, for my friend, as her health declined and I couldn't find enough reliable home care. The Hazelford was kind enough to take my friend on a short stay basis as we had nowhere else to go. They were very accommodating, as the situation changed, they took my friend in full time. The food is good (she especially likes the puddings). They have lots of activities and things to keep the resident's busy. Before lockdown, entertainer's came in. The rooms and building are spotless, and they have clean clothes daily (all ironed and hung up). Time is taken on making sure they are comfortable, and should a mishap occur, they are changed and not left in a mess. The garden is lovely, and residents can sit outside. The staff have always been friendly and are prepared to listen to any issues etc.

The staff at Hazelford are all super professional and friendly. They have taken care of mum really well not just physically but emotionally, helping her come to terms with her new home. The home is really clean and pleasant to visit with a lovely outlook onto the garden and river.

My mother has been in Hazelford Care home for 3 years. She has been extremely happy due to outstanding care. The carers at Hazelford make a huge effort to get to know each person and develop a strong bond with the residents. Mum has a lovely room which she sees as home. The food is excellent, and the surroundings very pleasant.

I cannot praise the staff enough. They have provided a great service under extremely difficult circumstances. They obviously care about delivering an excellent standard of care. Nothing is too much trouble, and they have gone above and beyond my expectations, keeping me informed and updated. I would recommend The Hazelford without hesitation.

Small privately run personal care home, great staff who really care about the residents. So glad that my brother and I can sleep at night knowing our father has the support and help he requires around the clock. Despite the challenges of Covid and lockdown, my father has settled in well and has put on weight; he’s in better shape than he has been for years. Great service from all of the staff and a lovely location. Keep up the great work!

My mother has been a private resident of the care home at Hazleford for 5-years. She suffers from Dementia. Throughout her stay, the overwhelming feature has been the quality of the staff and their care of my mother. This has continued under the new ownership and during the pandemic (and floods), with all its challenges particularly the lack of visiting rights. Now we seem to be emerging from the other side, I hope that more normal activities can recommence and the ability to visit is widened. The staff deserve the rest.

It is a difficult time when the need to place a relative in a care home comes around, however, the staff at Hazelford have made it easy to know we have made the right choice because Mum is happy, and we can’t thank them enough!

A well-run home with the caring staff. Activities could be a little better.

Overall, this is a happy community where visitors are welcomed. Activities are provided for residents and many take advantage of these. Above all else, the home is well managed. It knows what it wishes to achieve and while resources are finite, is successful in providing a genuine home for some very demanding residents who always are allowed to retain their dignity.

My mother has been a resident at The Hazelford Residential Home for over two years. Her carers have always been compassionate, thorough and fun. I have confidence that she is very well looked after. She thoroughly enjoys the food and the beautiful riverside location of her home.