The Herons

Calverton Close, Toton, Nottingham NG9 6GY
Submit a Review
9.8 37 Reviews
  • The Herons, Nottingham
The Herons was built in 1992 and acquired by MHA in 2011. The Home offers care to 38 residents. Situated in a quiet cul-de-sac setting, The Herons offers good access to both Nottingham and Derby.

The rooms are fully furnished and each features ensuite w/c and call system.  The individual rooms are over two floors and communal lounges are provided on each level.  Other facilities on site include a fully equipped medical room for visiting nurses and GPs, a visitors guest room, three communal dining rooms and four bathrooms featuring hydro bath facilities.  Externally the home features a communal garden with an onsite greenhouse and ample parking.

The home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - for residents of all faiths and none.

The Herons offers care and comfort, compassion and friendship. At the heart of all they offer is assurance that you will be treated with the respect and dignity that everybody deserves, and if you need anything at all, they’re here to help, 24 hours a day.

Whether in the privacy of your own room or relaxing in the company of your friends and neighbours, the team will support you to spend your time doing the things you enjoy. Let them know if it’s music, a favourite newspaper, exercise or a spot of pampering at the salon. Landscaped gardens invite you to appreciate the fresh air, or tend the plants, if you wish. There’s a wide range of social events, so you never need to feel bored or lonely.

Meal times are a special part of the day for you to savour tasty food, freshly cooked by their chef to suit you and any dietary needs. And, of course, refreshments are available throughout the day for you and your visitors, who are welcome at any time.

The highly-trained, dedicated members of staff will always be on hand to provide care and support in the way that best suits you, in the comfort of your own room with en-suite facilities.

Show The Herons on the Map

Care Provided by The Herons

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Herons

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,063 – £1,169
    • Self-Funded Residential Dementia Care £1,154 – £1,272
  • (these prices are only a guideline, please contact The Herons to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Herons Reviews (37)

Total of 37, showing 21-37
9.8

The Herons has a Review Score of 9.8 (9.819) out of 10, based on 12 reviews in the last 2 years. Over all time The Herons has 37 reviews.

Overall Experience

  • 32
  • 5
  • 0
  • 0
  • 0

Date Published

37
5
5
12
25

Review from Anne H (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had dementia and came to live at The Herons just before lockdown. We, therefore, could not visit, but the home kept us up to date and we were able to speak to her on the phone at any time. Once visits were allowed, we were looked after wonderfully. By this time Mum was very poorly but was always
kept comfortable and cared for. Nothing was too much trouble. Sadly Mum passed away of old age. She could not have had better care and was always valued. As relatives, we were treated with compassion by all staff. The manager is an excellent manager. I have recommended The Herons to a friend, whose mother has moved in and is really enjoying the company and activities.

Reply from Kate Prince, Home Manager at The Herons

Thank you so much for your kind words. Your Mum was a pleasure to know, despite it only being for a short time. We were so glad that you and your sisters were able to spend some precious time with her towards the end. Thank you also for recommending The Herons to others as this means a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul B (Great Great-Nephew of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed several care homes before selecting The Herons for an elderly relative. She came in for respite care and when the respite care period ended in August last year, she asked if she could stay and has been a resident here for nearly a year. The staff are caring and regularly go the extra mile
to help the residents and to make them both comfortable and happy. Although residents can choose to stay in their rooms, there is a full programme of activities run by the staff and several rooms where residents can socialise. The home is clean and our relative enjoys the food. The home is owned and run by Methodist Homes for the Aged. This is a Methodist charity and it has been apparent that the home is run for the benefit of the residents with no requirement to make a profit. This was demonstrated by the approach they took in the coronavirus outbreak. When other homes were complaining about the cost of PPE, The Herons had sufficient stock.

Reply from Kate Prince, Home Manager at The Herons

Thank you for those lovely words. As we all know, it’s been a challenging time lately but we’ve got a great team and also great support from yourself and all the friends and families of the residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark P (Nephew of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle only had a short stay at The Herons whilst awaiting a vacancy at another MHA care home. From day one, the care and attention provided was excellent. Very professional and friendly environment. Nothing was too much trouble. I am sorry to be moving him. Thank you.

Reply from Kate Prince, Home Manager at The Herons

Thank you so much. We really enjoyed having your uncle stay with us, if only on a temporary basis. We wish him and yourselves all the very best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary R (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed as a family by the care and compassion shown by The Herons, not only to my dad but to my sister and I as his life drew to a close.
The care provided was full of dignity, humanity and deep respect. We cannot praise the management and staff highly enough.

Reply from Kate Prince, Home Manager at The Herons

Thank you for the lovely review. It was truly a pleasure and an honour to care for your father, and also to be of support to yourselves in his final days.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave A (Son-in-law of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, it is easy to see that The Herons is a first-class care home with excellent all-round facilities. However, the facilities alone do not make this the wonderful place that it is. This is down to the super-dedicated staff with their friendly, outstanding and caring manner. From our Dad
entering the home, late last year, to his passing away last month, we found the staff totally supportive of both him and our family. Their care for both Dad and the family was above and beyond and made his passing so much easier.

Reply from Kate Prince, Home Manager at The Herons

Thank you so much for your lovely review. The staff at The Herons care deeply for the residents and it is so nice when this is acknowledged. We are truly sorry for your loss, and although this is always a sad time for loved ones, we are pleased we were able to make this time a little easier for yourselves.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris L (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank everyone at The Herons enough for the loving kindness they showed mum. When mum was dying the care they showed was amazing. Mum died with dignity and surrounded by love. Money can't buy that dedication. Thank you all and God bless you. She called The Herons her home.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely review of The Herons. We are very fortunate to have a team of staff that always go out of their way to ensure that our wonderful residents enjoy life to the full and feel safe and secure doing so. I’m sure the team will join me in saying that it was a pleasure and an honour to look after your Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget H (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities, but more importantly, what fabulous staff - friendly, caring, considerate and thoughtful. Mum was happy and well cared for, treated as a friend and with courtesy and respect. We can't thank you enough.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely comments. We always take pride in providing the best care possible to our residents and we are very grateful when we receive a review such as this one which recognises the dedication by the staff at The Herons.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris C (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in The Herons for over ten years. In that time she was very well looked after - she had suffered a stroke so needed some help.
In all aspects of caring for her, The Herons did a really good job. Meal, wellbeing, social activities were all cared for.
Security is a concern, and whilst at
The Herons, I always knew my Mum was in a safe and secure environment.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely review of The Herons. It was a pleasure to look after your Mum who enjoyed joining in activities and also played the piano for our church services. It means a lot to the staff team at The Herons to read such a lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqui S (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have been involved with placing a family member at The Herons and both at fairly short notice. On this occasion, my mother-in-law was looking for urgent respite care and the home was able to assist almost immediately, even accepting her into the evening on a Friday. As we live
in Canada we were enormously relieved to know that our relative is being looked after in a happy and caring environment while we are out of the country. The staff are so friendly and helpful at all levels, from the manager down and nothing is too much trouble. The food is very well received by my mother-in-law, which is always a good sign. There are many daily activities which are changed up to maintain variety. Laundry seems to be done and returned to the rightful owner every weekday (I know from other experience it can be a lottery as to whose clothes you might get). They also bring in regular assistance like a manicurist, chiropodist and hairdresser. I cannot speak too highly of them.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you for your lovely review. At The Herons, we are always happy to help whenever possible. We have a lovely team who all contribute to help our residents feel at home when they arrive and throughout their stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny S (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in The Herons for nearly 7 years, she is very happy there and the staff are always cheerful and treat Mum with respect and dignity. I am always informed about any issues relating to Mum and I am made to feel welcome when I visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty G (Wife of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband goes to The Herons while I have respite from my caring.
He always goes happily.
The staff are very kind and understand his needs.
He was recently there for a week for me to have respite and when he came home he was happy and told me all that he had been doing.
I then, this week, fell
ill and had to go to hospital urgently.
I phoned the home who said they would do anything to help.
My husband went back, and they told me not to worry and it didn't matter how long he would need to stay.
They offered to fetch him and then when he came home they brought him back.
Wonderful care home and staff.

Reply from Jennifer Martindale, Home Manager at The Herons

I am really pleased that your husband has enjoyed his stay at The Herons and that we were able to be of assistance to you.


At The Herons we take pride in the care and support we give to residents regardless of their length of stay with us. To receive a review such as this gives us great pleasure. We support the residents to remain as independent as possible whilst assisting when needed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony C (Relative of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 2 aged aunts living in The Herons who have been there 9 and 3 years respectively.


Cleanliness: the home is well maintained and always kept to a very high standard, both in the individual rooms and in the restaurant and public rooms.


Food: Of a very high standard and variety.


Care: Excellent

individual and collective care.


Communication: Now that there is a 'front of house' communication with the home is much better.


Staff: Always friendly and willing to help both residents and relatives alike.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John T (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Herons for 6 years and in that time, she has been very well looked after. Over time, her faculties have decreased so her level of care has increased. The staff at the home treat her as a family member, joking with her and even when she runs out of things eg. sweets, buy them
for her out of their own money. Whenever I visit, I am always made welcome. The communication with the home is very good.


In conclusion, I am very impressed with the facilities and staff and would not consider ever moving my mum to another care home.


Reply from Jennifer Martindale, Home Manager at The Herons

The staff team at The Herons always strives to produce a high standard of care and create a family atmosphere. We would like to thank you for your wonderful comments, I will share them with all the staff team at The Herons.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth M (Daughter of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at The Herons for the last twenty months of her life. She was very happy and so appreciative of all the love, care, kindness and friendliness of the staff. They made her feel very much at home. She had a lovely room with an en-suite bathroom. The lounge and dining room are very pleasant.
As my mother grew increasingly frail, the staff attended very well to her growing needs. There was a very good liaison with the local Doctor's surgery and the community nurse. The chaplain visited regularly and even made a visit to the hospital when my mother was very ill. My mother enjoyed the activities. These helped her keep active and socialise with others. The staff made a very big effort in the summer to put on a "Day At the Seaside" creating a fun and happy atmosphere. Similarly, in the Christmas season, there were some very enjoyable celebratory moments. The garden is very pleasant with a little summer-house and my mother loved going around the garden in her wheel-chair.

Reply from Jennifer Martindale, Home Manager at The Herons

Thank you very much for your wonderful comments about The Herons staff. I have passed on your comments to all the staff. We would all like to say it was a pleasure to help your Mum whilst in our care over the last twenty months. The team at The Herons takes great pride in the standard of care and support we give to our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine L (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff/carers patient, kind, helpful, encouraging and always find time to talk/listen. Mum visited friends before she became a resident. Residents have their own things, eg furniture to make it feel like home. Rooms kept clean and air throughout the Home smells clean and fresh. If they don't want the
meal of the day they will be found an alternative that they would like. Any queries are answered in the office if they don't know they get back to you. Regular activities each week (exercises, entertainment, sing-a-longs, quizzes and more). Residents get monthly Newsletter with times and dates and newsy information. Regular meetings for anyone who do/don't like something and they do their best to put it right. Can't believe Herons only got "Good" rating. I know lot of older people who live locally that Herons will be their first choice if/when they need a Home.

Reply from Jenny Martindale, Home Manager at The Herons

Thank you very much for your lovely comments about The Herons. It is always lovely to hear positive comments from family and friends of residents which always makes the staff feel appreciated for the excellent work that they do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David T (Son of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot praise and thank you enough for the care shown to my 98-year-old father in his final days.
Throughout his stay there approximately 10 months, he was very well looked after in a spotlessly clean and comfortable surroundings. During his final days, he was treated with dignity and loving
care until he slipped peacefully away. We couldn't have asked for anything more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John W (Son of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MHA has a great strength in it's staff. They are friendly, attentive and competent and make efforts to provide a comfortable and supportive environment.There is clearly a great deal of pressure on them as the home is essentially understaffed. Nonetheless they maintain a positive attitude and treat residents
with care and consideration. As a purpose-built facility, it provides a good standard of accommodation and communal areas. Overall I am very satisfied and believe my mother has a good quality of life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for The Herons is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for The Herons is calculated as follows: ( (118 Excellents x 5) + (26 Goods x 4) ) ÷ 144 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Herons is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet