Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Jubilee Court Care Home with Nursing has a Review Score of 9.7 (9.697) out of 10, based on 28 reviews in the last 2 years. Over all time Jubilee Court Care Home with Nursing has 108 reviews.
Review from Helen L (Cousin of Resident) published on 29 January 2025
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
Thank you for taking the time to leave a review. We are pleased that we have made the tradition a smooth and positive one for you and your family.
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Review from Claire M (Daughter of Resident) published on 29 January 2025
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
Thank you for taking the time to leave a review. We are very proud of our staff and the activities that we offer. Activities and keeping busy is an essential factor in our approach to person centred care and support.
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Review from Michelle C (Daughter of Resident) published on 29 January 2025
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
Thank you for taking the time to review. Our focus is to ensure all residents are supported with dignified, person centred and high quality care at all times.
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Review from C G (Daughter of Resident) published on 27 January 2025
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
Thank you for taking the time for review. We are so pleased that your loved one has settled in well and that you are happy with the care and support.
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Review from Shelley R (Daughter-in-law of Resident) published on 27 January 2025
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
Thank you for taking the time to review. We are pleased to know that we are able to provide peace of mind for you and your family.
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Review from Jayne P (Daughter of Resident) published on 16 January 2025
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
Thank you for taking the time to review. Our focus is to ensure all our residents are treated with dignity and respect - as we would want our own family to be cared for. I'm so pleased that we are able to provide peace of mind in ensuring your mum is cared for and happy.
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Review from J P (Daughter of Resident) published on 16 January 2025
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
I'm so glad that your dad feels at home at Jubilee Court and that you and your family are confident in the care that he receives. We are honoured to be considered extended family.
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Review from Simon L (Power of Attorney of Resident) published on 22 October 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
It is lovely to hear such positive feedback. The staff work hard to ensure that Jubilee Court feels like home for everyone.
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Review from Sandra W (Niece of Resident) published on 15 August 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
We really appreciate your kind words. Our staff work really hard to ensure our residents are safe, happy and healthy.
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Review from Angela S (Daughter of Resident) published on 24 July 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
We feel honoured that you as a family allowed us to join your mum's journey. I'm so pleased the whole family felt supported as this is important to us! Thank you for taking the time to review.
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Review from J S (Husband of Resident) published on 12 July 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
I am so pleased that you have been supported and that the team have not only supported your wife but yourself and family also. We work hard to take a holistic approach when supporting our residents and this includes family and friends also! Our doors are always open for a chat should you need us.
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Review from S P (Daughter of Resident) published on 15 May 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
Our sincerest apologies for the lack of communication. We have taken your comments on board and have now implemented a sympathy card system for bereaved families. Thank you for providing feedback on your experience and this supports improvements within the home.
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Review from D C (Husband of Resident) published on 26 March 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
We are so pleased your wife has settled in well. I'm glad to hear that you feel equally supported and are happy with the care that your wife is receiving. Thank you for taking the time to review.
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Review from Linda P (Friend of Resident) published on 14 March 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
We are proud to offer a wide range of activities and it is great to gain feedback from families who attend. We are glad you enjoyed your visit. Thank you for taking the time to review.
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Review from K C (Friend of Resident) published on 14 March 2024
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Reply from Heather Limb, Home Manager at Jubilee Court Care Home with Nursing
We are so pleased you have received a warm welcome! It is important to us that everyone is made to feel welcome. Thank you for taking the time to review.
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Review from Brian M (Resident) published on 29 February 2024
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Reply from Jeffrey Ford, Manager at Jubilee Court Care Home with Nursing
We appreciate the time you have taken to share your experience at Jubilee Court. We value feedback from our resident community and ensure we work in partnership to support residents to live as well as possible.
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Review from Janice S (Daughter of Resident) published on 28 February 2024
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Reply from Jeffrey Ford, Manager at Jubilee Court Care Home with Nursing
Thank you for your kind words. We are happy that Mum is settled and she has become an integral part of our resident community.
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Review from Christopher H (Resident) published on 28 February 2024
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Reply from Jeffrey Ford, Manager at Jubilee Court Care Home with Nursing
We are pleased that you, as a resident, enjoy the activities and the outings. We appreciate feedback directly from our residents as this helps to shape the home and ensure our residents are happy.
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Review from Clare B (Daughter-in-law of Resident) published on 11 October 2023
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Reply from Jeffrey Ford, Manager at Jubilee Court Care Home with Nursing
Thank you for your kind words. It is a pleasure caring for your father-in-law, our team works very hard to provide the best care possible.
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Review from John M (Husband of Resident) published on 26 September 2023
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Reply from Jeffrey Ford, Manager at Jubilee Court Care Home with Nursing
Thank you for your kind words. Jubilee Court strives to provide good quality care and to provide support and comfort for residents and their families.
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The Review Score of 9.7 (9.697) out of 10 for Jubilee Court Care Home with Nursing is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.697 for Jubilee Court Care Home with Nursing is calculated as follows: ( (238 Excellents x 5) + (72 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 323 Ratings = 4.697
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Jubilee Court Care Home with Nursing is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Apr 2023
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Job Title: Home Manager
Joined: 2015
I originally began my journey with Runwood Homes as a care assistant back in 2015. I felt I had found my true calling and continued working within the care sector while progressing to my current role of Home Manager. I have a varied background and have worked in different settings and supported a range of different ages and abilities.
I am passionate about ensuring our residents receive genuine, person-centred care promoting a true sense of belonging and maintaining their links and connections within the community. I have high expectations for myself and my team and am incredibly proud to be a part of the Jubilee Court Team.
At Jubilee Court, the door is always open, and the kettle is always on! Please feel free to pop in for a chat and cup of tea.
Job Title: Deputy Home Manager
Joined: 2024
I have worked in the social care sector for the last 12 years. I began my journey as a care assistant and have progressed through various roles and began my current role as Deputy Manager in September 2024.
I am very hands-on within the home and enjoy supporting our residents to live active and fulfilled lives. I enjoy supporting residents to achieve their goals and creating a happy, settled home.
Job Title: Clinical Lead
I have been a Registered General Nurse for 13 years and have worked in various settings and departments. I specialise in vascular medicine and have a wealth of knowledge.
I lead the nursing team and ensure that all our residents are safe and receive the necessary care to promote their health and well-being. I ensure compliance with nursing requirements and that our residents receive prompt and effective nursing care.
I enjoy being hands-on and leading the team by example. I enjoy getting to know each resident and their family to ensure their care is effective but, most importantly, person-centred.
Job Title: Lifestyle Coordinator
Joined: 2012
My name is Deborah. I have worked at Jubilee Court for the last 16 years. I am currently a Lifestyle Coordinator. I have a wealth of experience in the care sector spanning over 25 years! I support the residents to ensure that their voices are heard—after all, it is THEIR home. I support the residents in planning activities, outings, and events and ensure that all residents receive person-centred support that is led by their life experiences, wishes, and preferences. I support the team and provide guidance to staff where needed. I am passionate about ensuring the residents live fulfilled and happy lives.
Job Title: Head Housekeeper
Joined: 2016
My name is Lisa. I have worked at Jubilee Court for the last 8 years. I was previously a nursery manager and felt that a change in pace was needed. I love my role, and I am passionate about ensuring that residents have a clean, safe, and beautiful home to live in. I am the Head Housekeeper and lead the domestic and ancillary staff teams. I am also the infection control lead and work hard to ensure that our residents and staff remain safe, and we are all working together to promote the cleanliness of the home.
Job Title: Home Administrator
My name is Ruth. I have worked in the social care sector as a Home Administrator since the age of 19. I have also worked in compliance roles, which I thoroughly enjoyed. I take pride in my work and have a keen eye for detail. I enjoy building connections with residents and their family members.