Leawood Manor

Hilton Crescent, West Bridgeford, Nottingham NG2 6HY
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9.6 94 Reviews
  • Leawood Manor, Nottingham
Leawood Manor is a beautiful, 79 bedroomed residential care home in West Bridgford, Nottinghamshire.

Leawood Manor combines the skills of professional carers, with a comfortable, homely environment that suits personal needs and promotes independence and dignity.

This spacious care home, which has benefited from expansion and renovation, consistently provides compassionate expert care for older people, including those living with dementia.

A spacious interior is excellent for residents with a physical disability, with a programme of activities and entertainments proving a popular and healthy addition.

The home strives to create a homely environment at Leawood Manor and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere.

All of the bedrooms and shared spaces are beautifully furnished, and most bedrooms benefit from en-suite bathroom facilities.

The home has excellent amenities, including comfortable lounges in which residents can relax as well as beautiful dining spaces.

In addition, Leawood Manor has a dedicated area for dementia care, designed to enable residents to maintain their independence in a safe environment.

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Care Provided by Leawood Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Leona Richardson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Leawood Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Leawood Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Leawood Manor Reviews (94)

Total of 94, showing 41-60
9.6

Leawood Manor has a Review Score of 9.6 (9.565) out of 10, based on 12 reviews in the last 2 years. Over all time Leawood Manor has 94 reviews.

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  • 74
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Review from Avril G (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so grateful to the manager and all the staff at this wonderful care home. Our father moved there in April 2020 direct from hospital during the early days of COVID. He was extremely ill, confused and unhappy. The staff have worked tirelessly to support him and us during this time. The
home is scrupulously clean and comfortable, with beautiful gardens. When visiting has been allowed, the staff have been as accommodating as possible. When we Skype every morning we have witnessed how caring the staff are - greeting our father affectionately and stroking his cheek.
The fact that his condition has stabilised and his mental capacity improved is down to the hard work and effort made by all. As a family we cannot thank them enough.

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Review from I S (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother and it was great to see how well she is looking. Thank you for taking such good care of her, she has been kept entertained. Thank you so much for all you have done and thank you to all the staff for keeping her safe and well.

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Review from S P (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my interactions with Leawood, I have been dealt with in a highly professional manner. The staff are all friendly and welcoming in all the times I have visited. Due to Covid, I have not been able to go into Leawood which I fully understand. However, staff always keep me updated on Dad's welfare.
Some comments I cannot make as I have not yet been inside the home.

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Review from J W (Friend of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care for residents and visitors. No issues whatsoever.

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Review from C S (Son of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. thank you for the care that you give to mum.

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Review from J G (Daughter-in-law of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed a lovely visit today with my mother-in-law after a very long absence through the lockdown. The visit was very well organised and safe for her and me. Thank you!

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Review from C C (Grandson of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid-19 restrictions, this was our first visit since February. We visited outside in the garden which was very pleasant. We were very impressed with the staff who were friendly, and following all the guidelines. It was so nice to see nana again and we are sure she felt the same.

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Review from A H (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Leawood for three years and through all that time she has been very well cared for. There is always a cheerful and professional atmosphere in the home and the staff are always responsive to mums needs. She has told me she has a lot of friends at Leawood Manor.

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Review from T E (Husband of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The garden visits are absolutely vital during this pandemic. The chance to visit and chat with my wife is so much appreciated, she seems to be very happy and contented and is full of praise for the staff.

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Review from M D (Nephew of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First, visit after lockdown and very well organised. Lots of PPE and sat in the garden. Even had a complimentary fairy cake!

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Review from Paul A (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Leawood Manor for several months now. The home is located in a quiet and pleasant setting. It is secure, neat, tidy and spotlessly clean.
From the start, the home management have been accessible and have communicated straightforwardly. That gave us confidence in placing Mum with
the home. That confidence has been repeatedly reinforced over the last few months. All the staff I have met when visiting my mum have been pleasant and several have been very friendly. They all seem to care about the residents they look after and have been very caring towards my mum.
The home has had a few COVID-19 cases but the home have communicated the issue and their response clearly and promptly. They seem to have a difficult situation under control. I'm unsurprised given the care and attention I have seen from management and staff. Despite the pressures, staff found time to arrange a private, socially-distanced visit to my mum. That was especially kind. Thank you.

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Review from A T (Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy staying here. Food is excellent and plenty to do and lots of people to talk to.

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Review from Majorie B (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend here to anyone.
I am looked after really well.

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Review from Elizabeth D (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really happy here. Lots of things happening. Good friends and very friendly.

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Review from G C (Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable here. My room is good, clean and comfortable and my garden is very good.

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Review from Pat J (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and all the Care Staff at Leawood Manor are amazing. I cannot speak more highly of all.
In these dreadful times we are experiencing right now, the photos of residents appear daily on social media page so we can all see how our loved ones are. Extremely thoughtful of everyone.
The Management
and Staff do exactly what it says on the "tin"..... They Care.

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Review from Alan L (Son of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, almost 93 and has suffered from Dementia for around 15/20 years and has been a resident at Leawood Manor for just over seven years. Mum originally came to Leawood as a day visitor, then for a period of respite before moving in full time. It was my mother's sole decision with support from
all her family. Her care has consistently been excellent and the home offers high and consistent care for residents. Caregivers, support staff and management have always been professional, caring, have communicated well and been extremely supportive during the past 12 months when we have not been able to visit Mum as regularly as we would like to due to my wife's cancer treatment.
It is almost May 2020 and I would like to give special praise to all at Leawood and the way they have, so far, coped with the Covid 19 Pandemic; apart from the fact we cannot visit my mother and giver her a cuddle, hug and kisses - members of staff have been exemplary at keeping in contact in a wide variety of ways. Thank you.

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Review from Isobel S (Daughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother continues to receive is exemplary. She is treated with kindness, respect and a very high quality of care. Having now discovered a passion for knitting, the staff keep her supplied with wool and new ideas about what to knit. This helps keep her occupied and feel valued.

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Review from Linda J (Niece of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my aunt was only at Leawood Manor for just over four weeks, when she became very ill after only three weeks, the care given by the staff to Aunty went beyond the norm and indeed, meant she was able to spend her final days in Leawood Manor and not in hospital which meant everything to her and
to us. The staff could not have been kinder and this was so much appreciated at such a sad time.

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Review from Chris (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident in Leawood for just over a year. In that time we got to know the care staff very well as my brother and I would go on alternate days. It really did feel like a second home. I never dreaded going and knew Mum was in good care. My Mum could be quite fussy with eating but was always grateful
for the care and attention she received whilst at the home. Leawood put on lots of events throughout the year to entertain and encourage family members to come along. I'll miss going to Leawood and the staff. Thanks for everything you did for Mum.

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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Leawood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Leawood Manor is calculated as follows: ( (121 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.759 Points relating to the number of positive Reviews for Leawood Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 12 Positive Reviews ÷ 15.8 = 0.759

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (5)

Leona

Leona Richardson

Job Title: Home Manager

Joined: 2019

I joined the Runwood Homes Senior Living group in 2019 as a Deputy Home Manager after obtaining a Bachelor of Honors Degree in Social Sciences. I focus on ensuring that person-centred care is delivered for all residents, that independence is promoted, and that a safe and homely environment is evident for all. I have a true passion for enhancing services, thus positively impacting the health and well-being of our residents. I have always operated an open-door policy and welcome you to visit or call to find out more. The team at Leawood Manor and I look forward to hearing from you.


Emma

Emma Wright

Job Title: Deputy Manager

Joined: 2014

My name is Emma. I am the Deputy Manager at Leawood Manor. I have been proud to be part of the Leawood family for over ten years, starting as a care assistant, and growing into a care team leader, and a Deputy Manager.


At Leawood Manor, the happiness and well-being of our residents are at the heart of everything we do. For me, there is no greater accomplishment than seeing our residents feel truly at home, supported, and cared for. Each day brings a new opportunity to connect with our residents and ensure they receive the highest quality of care and compassion they deserve.


I look forward to continuing to support our wonderful community here at Leawood Manor.


I am the Deputy Manager at Leawood Manor. I have been proud to be part of the Leawood family for over ten years, starting as a Care Assistant, and growing into a Care Team Leader, and a Deputy Manager.


At Leawood Manor, the happiness and well-being of our residents are at the heart of everything we do. For me, there is no greater accomplishment than seeing our residents feel truly at home, supported, and cared for. Each day brings a new opportunity to connect with our residents and ensure they receive the highest quality of care and compassion they deserve.


I look forward to continuing to support our wonderful com


Tanya

Tanya Raven

Job Title: Deputy Manager

Joined: 2008

I bring 16 years of dedicated experience in the care sector to my role as Deputy Home Manager at Leawood Manor.


I am passionate about providing compassionate, person-centred care and am committed to ensuring the highest standards of care for the residents. My extensive background in both hands-on care and management equips me with the skills to lead and support my team effectively, always putting the well-being and dignity of those we care for at the forefront of everything I do here at Leawood Manor.


Sue

Sue

Job Title: Lifestyle Coordinator

Joined: 2019

Hi, I’m Sue, and I’ve been a Lifestyle Coordinator at Leawood Manor for the past 5 years. I feel very privileged to do this role and the rewards are immense.


I like to adopt a person-centred approach to well-being, and it’s important for me to tailor the activities around each individual resident's interests and needs.


Our diverse activities program focuses on their emotional, intellectual, spiritual, and physical needs and enables residents to carry on with hobbies and interests they undertook prior to coming to Leawood as well as experiencing a few new ones along the way! all-important to promote independence and self-worth
Behind the scenes, we are always looking at organising events, encouraging friendship groups, and dementia cafes, and being involved in the local community.


My role goes far beyond organising activities; it’s about empowerment and offering support to allow residents to lead the life they wish to lead.


Gary

Gary

Job Title: Kitchen Services Manager

Joined: 2011

My name is Gary. After spending 13 years in hotel and restaurant catering, I transitioned to the care sector with a clear purpose: to make a positive impact on food services within the care industry. Since joining Leawood Manor, I’ve been proud to play a key role in driving this change, earning numerous awards and accolades along the way.


Building strong, personal relationships with our residents has been a cornerstone of my approach, allowing me to deliver a person-centred service and tailor menus that reflect their individual preferences and needs.


The daily interactions with residents bring me immense satisfaction, and I’m continually inspired by the impact I can make in their lives.


I have no regrets about my career shift, and I’m motivated every day by the rewarding work I do. I look forward to continuing to serve our residents and contributing to the high standards we have set at Leawood Manor for many years to come.