Leawood Manor

Hilton Crescent, West Bridgeford, Nottingham NG2 6HY
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9.6 94 Reviews
  • Leawood Manor, Nottingham
Leawood Manor is a beautiful, 79 bedroomed residential care home in West Bridgford, Nottinghamshire.

Leawood Manor combines the skills of professional carers, with a comfortable, homely environment that suits personal needs and promotes independence and dignity.

This spacious care home, which has benefited from expansion and renovation, consistently provides compassionate expert care for older people, including those living with dementia.

A spacious interior is excellent for residents with a physical disability, with a programme of activities and entertainments proving a popular and healthy addition.

The home strives to create a homely environment at Leawood Manor and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere.

All of the bedrooms and shared spaces are beautifully furnished, and most bedrooms benefit from en-suite bathroom facilities.

The home has excellent amenities, including comfortable lounges in which residents can relax as well as beautiful dining spaces.

In addition, Leawood Manor has a dedicated area for dementia care, designed to enable residents to maintain their independence in a safe environment.

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Care Provided by Leawood Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Leona Richardson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Leawood Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Leawood Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Leawood Manor Reviews (94)

Total of 94, showing 61-80
9.6

Leawood Manor has a Review Score of 9.6 (9.565) out of 10, based on 12 reviews in the last 2 years. Over all time Leawood Manor has 94 reviews.

Overall Experience

  • 74
  • 20
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Review from Marcus W (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot sufficiently express my gratitude to the management and staff of Leawood Manor who were responsible for the care of my mother during the final three years of her life. Although during this time she suffered from advanced dementia, they were undaunted in their kind and caring attitude towards
her. As I live abroad, I was unable to visit frequently, but when I could, I was amazed by the staff's willingness and ability to effectively become members of our small family. To a person, they were familiar with my mother's background and could swap anecdotes regarding our individual circumstances. I cannot recommend more highly these fantastic people and their home for the quality of their care in a well-run, safe and secure environment. Thank you once again to all involved!

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Review from Beryl F (Respite Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good service. I would come back any time if they will have me.

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Review from Walter M (Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a good service it is and very friendly. Nothing is too much trouble. The home is very clean and the staff are polite.

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Review from S B (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough. Everyone is extremely friendly, helpful and professional without exception. My father has settled in well. He enjoys the food and his room is very comfortable. Thank you to all the staff, and also to the manager for all his help, in making my dad's moving in as smooth
as possible.

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Review from A S (Friend of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Leawood consistently offers high-quality care and support in a safe and secure environment. Residents' needs are demonstrably the primary concern of all staff, who make every effort to tailor their responses to each individual resident. Staff encourage residents to achieve their full potential and ensure
that their wellbeing is considered at all times. The home welcomes the input of family and friends, maximising every opportunity to make living at Leawood a positive experience.

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Review from M M (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with this home since Mum moved here in October. Plenty to occupy her, singalongs etc. Staff are very attentive, its a home from home.

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Review from D H (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for over 5 years now and I am very pleased with the care she has received. The staff treat her with respect and are very caring. There is always a cheerful atmosphere. Everywhere is clean and the meals are very good.

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Review from M M (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live here two weeks ago and is settling in well. The staff really try to make her happy. Accommodation is really comfortable. Like being at home. She has already been to the cinema which she really enjoyed.

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Review from Stella M (Daughter of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Leawood Manor have been very helpful throughout the process of admitting my mother for respite care, after a short stay in hospital. The staff have been very nice and professional in all care and support requirements. The facilities are to a high standard. Communication has been good and responses have
been timely.

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Review from Bernadette H (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I viewed Leawood Manor without making a prior appointment when looking for a care home for my much-loved Dad who was moving to Nottingham to be near to us. I was pleasantly surprised at how welcoming everyone was. The overall atmosphere was calm and relaxed. It was very clean and nicely decorated. The
manager and senior staff tried very hard to help Dad settle in, which wasn’t easy, as Dad had been used to living alone in his own house. The staff were caring and Dad had commented to me that the staff were gentle when carrying out his personal care. Dad didn’t really join in with the social activities on offer, he was visually impaired and preferred to rest in his room. That being said, he was never overlooked or forgotten and staff were trying to engage him in activities which he enjoyed at home ie, gardening, pottering in the greenhouse and being taken out in a wheelchair for a stroll and some fresh air. Dad was settling when he died suddenly due to a pre-existing condition.

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Review from Sally H (Daughter of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very impressed with the dedication and care of the staff at Leawood Manor. They have taken time to get to know my father well and have put lots of small methods in place to help him settle and cope with his dementia. The carers are genuinely friendly towards him and work hard to build a positive
and happy atmosphere.

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Review from B M (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Leawood Manor for just over a year. They seem to be quite happy and very well looked after. All of the staff I have met are caring and supportive and happy to do what it takes to enrich the lives of all of the residents, the home is well maintained and bright and welcoming.
I
would be happy to recommend Leawood Manor.

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Review from Jennie P (Daughter of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old Mum recently had a two weeks Respite stay at Leawood Manor and during this time received very good care. Despite a reluctance to go initially on Mum's part she was relaxed in the home and seemed to enjoy the company/attention of the caring staff and other residents. The Manager was very
helpful in sorting a Respite room at short notice. He was very reassuring to us as a family given our concerns about Mum settling with this being her first stay.
Leawood Manor is an excellent 5-star care home facility and we would definitely recommend it to others and will be hopefully using it again for future Respite stays.
Thank you to everyone at Leawood Manor for making a stressful time/situation every success.

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Review from K L (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Leawood Manor has far exceeded our expectations. So wonderful. Although Mum has only been at Leawood Manor a few weeks she has settled very well, thanks to the marvellous and personalised attention she has received from all the staff and management. They have all been such good listeners and worked
tirelessly to keep her busy, active and interested, from helping in the kitchen to showing other residents how to knit.

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Review from Patrick B (Son of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Leawood Manor for over 4 years. She was cared for my an extremely dedicated team of staff. This includes all departments, not just the care staff. Nothing was too much trouble for any staff member. If my mother needed care/help/assistance in any matter this was provided without
a problem. I found the atmosphere to be very relaxed with my mother never being under any pressure. Meal times were never a problem with my mother happy to share a table with three other residents.

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Review from Jane C (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently enjoyed her 88th birthday in the home, primarily due to the efforts of the staff who went to extreme lengths to ensure it was a lovely, family-focused day. On the day of her birthday, a table was set in a private area and the delicious meal was served by the assistant chef. Nothing
was too much trouble and fond memories were made. The head chef also changed his day off to be present at an organised tea party - absolutely amazing care and attention.

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Review from Carol M (Wife of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for 16 months. Mostly the care has been good, though we had a rough few weeks to start as staff seemed to have no training or understand his condition. He had a severe stroke and could not transfer as he had to be hoisted from the bed to chair. The home manager initiated
an hourly observation record so that attention was brought to staff re the need to have his bell within reach etc, etc. Since then most staff are very efficient and handle him very well. The food is a slight problem.

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Review from P F (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care since moving into Leawood Manor. She was needing more help and assistance with daily life and wanted to be nearer her family. She has settled well and made some new friends. The activities are thoughtfully planned and Mum has been encouraged to join in. The staff are
always helpful and approachable.

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Review from M R (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff are very good. Very good and friendly with my husband.

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Review from Michelle W (Granddaughter of Resident) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny is 105 years old and has been in the home for five years. I cannot speak enough about all the staff who work at the home. They are always happy and cheerful despite their difficult job. My Granny is very happy and the staff go beyond what I would expect when caring for her. The home is always
spotless and the food is very good.
Thank you.

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Current Review Score: 9.6 (9.565)

Overview of Review Score

The Review Score of 9.6 (9.565) out of 10 for Leawood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Leawood Manor is calculated as follows: ( (121 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.759 Points relating to the number of positive Reviews for Leawood Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 12 Positive Reviews ÷ 15.8 = 0.759

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Leona

Leona Richardson

Job Title: Home Manager

Joined: 2019

I joined the Runwood Homes Senior Living group in 2019 as a Deputy Home Manager after obtaining a Bachelor of Honors Degree in Social Sciences. I focus on ensuring that person-centred care is delivered for all residents, that independence is promoted, and that a safe and homely environment is evident for all. I have a true passion for enhancing services, thus positively impacting the health and well-being of our residents. I have always operated an open-door policy and welcome you to visit or call to find out more. The team at Leawood Manor and I look forward to hearing from you.


Emma

Emma Wright

Job Title: Deputy Manager

Joined: 2014

My name is Emma. I am the Deputy Manager at Leawood Manor. I have been proud to be part of the Leawood family for over ten years, starting as a care assistant, and growing into a care team leader, and a Deputy Manager.


At Leawood Manor, the happiness and well-being of our residents are at the heart of everything we do. For me, there is no greater accomplishment than seeing our residents feel truly at home, supported, and cared for. Each day brings a new opportunity to connect with our residents and ensure they receive the highest quality of care and compassion they deserve.


I look forward to continuing to support our wonderful community here at Leawood Manor.


I am the Deputy Manager at Leawood Manor. I have been proud to be part of the Leawood family for over ten years, starting as a Care Assistant, and growing into a Care Team Leader, and a Deputy Manager.


At Leawood Manor, the happiness and well-being of our residents are at the heart of everything we do. For me, there is no greater accomplishment than seeing our residents feel truly at home, supported, and cared for. Each day brings a new opportunity to connect with our residents and ensure they receive the highest quality of care and compassion they deserve.


I look forward to continuing to support our wonderful com


Tanya

Tanya Raven

Job Title: Deputy Manager

Joined: 2008

I bring 16 years of dedicated experience in the care sector to my role as Deputy Home Manager at Leawood Manor.


I am passionate about providing compassionate, person-centred care and am committed to ensuring the highest standards of care for the residents. My extensive background in both hands-on care and management equips me with the skills to lead and support my team effectively, always putting the well-being and dignity of those we care for at the forefront of everything I do here at Leawood Manor.


Sue

Sue

Job Title: Lifestyle Coordinator

Joined: 2019

Hi, I’m Sue, and I’ve been a Lifestyle Coordinator at Leawood Manor for the past 5 years. I feel very privileged to do this role and the rewards are immense.


I like to adopt a person-centred approach to well-being, and it’s important for me to tailor the activities around each individual resident's interests and needs.


Our diverse activities program focuses on their emotional, intellectual, spiritual, and physical needs and enables residents to carry on with hobbies and interests they undertook prior to coming to Leawood as well as experiencing a few new ones along the way! all-important to promote independence and self-worth
Behind the scenes, we are always looking at organising events, encouraging friendship groups, and dementia cafes, and being involved in the local community.


My role goes far beyond organising activities; it’s about empowerment and offering support to allow residents to lead the life they wish to lead.


Gary

Gary

Job Title: Kitchen Services Manager

Joined: 2011

My name is Gary. After spending 13 years in hotel and restaurant catering, I transitioned to the care sector with a clear purpose: to make a positive impact on food services within the care industry. Since joining Leawood Manor, I’ve been proud to play a key role in driving this change, earning numerous awards and accolades along the way.


Building strong, personal relationships with our residents has been a cornerstone of my approach, allowing me to deliver a person-centred service and tailor menus that reflect their individual preferences and needs.


The daily interactions with residents bring me immense satisfaction, and I’m continually inspired by the impact I can make in their lives.


I have no regrets about my career shift, and I’m motivated every day by the rewarding work I do. I look forward to continuing to serve our residents and contributing to the high standards we have set at Leawood Manor for many years to come.