The Manor Residential Home

28 Church Street, Arnold, Nottingham NG5 8FB
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9.8 54 Reviews
  • The Manor Residential Home, Nottingham
The Manor Residential Home is a totally independent provider of residential care for up to 27 older people. This allows an individual approach to running the care home that can respond quickly to anyone’s individual circumstances and needs. They pride themselves on providing a person-centred approach to meet the individual needs of each of their residents to the best of their ability.

The Manor aims to provide an exceptionally high standard of care in a well-maintained homely environment. They listen carefully to the wishes of residents, and their families, and will go that ‘extra mile’ to achieve these wherever possible.

The experienced management team is highly visible and approachable to discuss any issues. They are keen to hear about people’s experiences to know what they are doing well and where any improvements can be made. They know that to maintain high standards, they need to continually be looking for ways to improve and change according to the times. The owner is actively involved in supporting the management and staff to provide a high quality service.

The home supports its hard-working dedicated staff with the latest technology including electronic care planning, electronic medication management and security systems.

They welcome any enquiries about the home and are happy to help and discuss any care-related issues.

Thank You.

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Care Provided by The Manor Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Manor Residential Home (Arnold) Ltd
  • Person in charge
  • Aleshia Teece (Manager)
  • Admission Criteria
    • We accept Council and Private Residents
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for The Manor Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300
  • (these prices are only a guideline, please contact The Manor Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Manor Residential Home accommodate visiting from 10am to 8pm to minimise disruption to residents. Manor Residential Home ask if visitors can avoid visiting during meal times from 12-1pm.


  • Parking

  • The home has sufficient parking on site.


The Manor Residential Home Reviews (54)

Total of 54, showing 21-40
9.8

The Manor Residential Home has a Review Score of 9.8 (9.764) out of 10, based on 23 reviews in the last 2 years. Over all time The Manor Residential Home has 54 reviews.

Overall Experience

  • 43
  • 10
  • 1
  • 0
  • 0

Date Published

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31

Review from Nigel S (Son of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for around a year and we honestly can’t thank the staff enough for their care and professionalism throughout his stay. Unfortunately Dad lost his battle with illness and through the last few days, the team at The Manor could not have done more to keep Dad comfortable and support our
family through this difficult time. Every single member of staff went over and above their duties to provide Dad and our family with hospitality and everything we needed. This professionalism and welcome attitude was demonstrated to us during every visit to see Dad. Cleanliness, food, and care were second to none in my opinion. My family are and will be eternally grateful for the care Dad received during his time at The Manor. Thank you.

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Review from Brenda C (Friend of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor Residential Home has a lovely feeling about it. Felt comfortable immediately. All staff are lovely, nothing is too much trouble. My friend loves it here and has decided he wants to stay here permanently by self-funding his care.

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Review from Sally S (Stepdaughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmum was with the home for over three years. During that time, the staff were absolutely amazing and could not have cared enough for her. As she was gluten-free, special cakes were made for her along with her dietary requirements. At the end of life, I cannot praise enough the staff for how
this was dealt with. They ensured she was not left alone when I was not there and the staff were just amazing and went above and beyond all expectations. The home is wonderful, caring, loving and a safe environment to be in. Thank you so much for everything.

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Review from K P (Daughter of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only in The Manor Residential Home for four months and it was during Covid, so difficult. The staff were lovely and Mum was treated well and looked after.
I would certainly recommend The Manor Residential Home to anybody.
In Mum's final days, she was treated with care, respect and dignity.
Thank
you so much.

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Review from Loraine H (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of The Manor has been very good, especially with the difficulties caused by the current pandemic. My mum is very happy and content with her care and with the overall environment. A slight negative is that her room/bathroom could do with some modernising. In the main, the staff
are very friendly and helpful and provide daily companionship.

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Review from Michael H (Son of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is always great and even more so, in the last two years. Some staff were doing 36 hour shifts at the height of the pandemic. They need more support.

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Review from Peter F (Son of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed her stay at The Manor for respite care. All the staff were very caring and friendly. Would be very happy for her to return in the future.

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Review from C M (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the team at The Manor Residential Home for all the help while my father was with them.

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Review from Joyce F (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone call to the admission of my father for a period of one-week respite care, exceptional care and courtesy were given. Many thanks to all at the Manor.

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Review from Ian T (Son of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered The Manor residential home in July of 2020. Mum suffered from dementia, and after two years of home care, required 24-hour care. I arranged to visit three care homes in the area to make comparisons with each. However, on visiting the home and meeting with the staff and the manager,
we immediately had a good feeling about the home. Prior to entering, due to Covid, Mum had to spend amounts of time on her own, and she became very depressed. Within two weeks of being in the home, she transformed into her old self and looked full of life. She thoroughly enjoyed the company of other residents, but most of all, she enjoyed the attention given by the staff. They seemed to give my mum the time needed to stimulate her and to give her a greater quality of life. Mum passed away in February aged 90, but our decision to put her in the care of The Manor home was one we reflect on as being exactly right for Mum. A big thank you to all the staff from all of our family.

Reply from Hitesh Chavda, Owner at The Manor Residential Home

Thank you for your kind words and comments from all the management and staff at The Manor.


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Review from N H (Niece of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a huge thank you to all the staff and residents. My aunt celebrated her 91st birthday on the 30th of May 2020. Due to the circumstances at the moment the staff took great care ensuring we had a brief visit and were able to drop off gifts. My aunt looked liked she had a fantastic
day, as they later sent videos and photos of her opening gifts and celebrating whilst having a little party. It was so nice to hear they took time to help celebrate and make her day special. Thank you to each and every one of you for the care you are doing.

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Review from S D (Son of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When your mum is going into long term care you are going to have many concerns and questions. All of our concerns just evaporated when we met the team at The Manor.
Mum was treated with respect, compassion and most of all with friendship.
All her needs were met and also communicated to us as a family.
We are so grateful that mum's final years were spent at The Manor.

Reply from Hitesh Chavda, Owner at The Manor Residential Home

Thank you for your review and your kind words - will pass on to staff at The Manor.


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Review from Paula F (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a terrible blow to have to put Mum in care and my brother and I spent a lot of time researching and visiting the various care homes before we made our final decision. My Mum has now been a resident of The Manor for the past 2.5 years and we (my brother and I) are delighted with the decision we
have made. The home, the care staff, including the ancillary and management, are dedicated to providing high-quality care. My only source of contact with Mum is via Skype and the staff and management go the extra mile to facilitate this several times a week.
A huge thank you to the manager and all of the staff there. Being a carer is not easy and you all do a splendid job. I would highly recommend The Manor.

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Review from M F (Relative of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the three years that my cousin and her husband have been residents at The Manor we have been extremely satisfied with the care and consideration they have been given. The team at the home, are very professional, particularly with the terminal care my cousin's husband recently received. We would
certainly recommend the home to everyone.

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Review from George C (Resident) assisted by family/friend published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made welcome on arriving. The staff could not do enough for me and made it feel like a home from home.
They were all excellent. The breakfast was delicious plenty of variety and I was really well looked after by all. I would certainly recommend it (that is a 1st) and look forward to returning.

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Review from Joyce W (Resident) assisted by family/friend published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home and wonderful carers. The staff are very helpful and will do whatever you ask them for. The room is kept spotlessly clean as is the entire home.

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Review from Carole T (Daughter of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of The Manor for eighteen months. During this time the care provided by all members of staff has been wonderful. The manager leads by example. He is skilled, knowledgeable and highly professional and caring. He knows each individual well and treats Mum with kindness, understanding
and with an all-important, gentle sense of humour.
It is clearly evident that the staff receive regular training. They, too, treat Mum with patience, understanding and kindness, going to great lengths to make her feel at home. Each individual is valued, as witnessed by the lovely mugs featuring a family photograph given to the residents as a Christmas present.
The owner of The Manor is regularly present. He, too, is friendly and welcoming and takes great pride in providing a residence of a high standard. The building is well maintained, both inside and out. Public areas and bedrooms are well decorated and always smell fresh and clean.
It is Home from Home!

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Review from Philip H (Son of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum moved into The Manor in July 2017, we have been really pleased with the efforts they make to provide events and activities for the residents.


The care and consideration they give is outstanding and they seem to have a constant and stable team of good workers who are clearly liked by

the residents.


Everything always seems to be under constant review for improvement and there have been several great additions since my Mum moved in.


We would not hesitate to recommend The Manor and I believe my Mum couldn't be in a better place!


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Review from Lisa H (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother from another home we were unhappy with and could not be more pleased. The manor is well run by the manager who is always available and encourages a warm and friendly atmosphere. Mums room is always clean and comfy, the food is very good and she feels safe and secure. The staff are
fantastic and always on hand to help, so kind and nothing is too much trouble. Nowhere is perfect but The Manor Comes close.

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Review from Carry H (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home made a lovely fuss of my parents who recently celebrated their diamond wedding anniversary. They decorated mothers room presented them with a card and flowers and all the staff sang to them too.
They went the extra mile to make it a special day which was greatly appreciated by us all.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for The Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.764 for The Manor Residential Home is calculated as follows: ( (214 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 271 Ratings = 4.764

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor Residential Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Hitesh

Hitesh Chavda

Job Title: Nominated Individual

Hitesh is the company director and nominated individual working alongside the Management Team to ensure that The Manor Residential Home is able to deliver care and meet the objectives across all aspects of the home. Hitesh has a BA (Hons) Degree in Business Studies; is Part Qualified Accountant (CACA), IT Professional, Prince 2 - Project Management Certified and brings a wealth of management and IT experience from other sectors which has been used to ensure continuous process improvements and digitalisation of the home.


Aleshia

Aleshia Teece

Job Title: Manager

Aleshia has been working in the care industry for over 10 years and has many accolades including Level-5 Qualified in Health and Social Care and Leadership Management, End of Life and Infection Control Champion. Aleshia is committed to the safe and effective running of The Manor and ensuring our residents get the best person-centred care possible and a warm and welcoming environment for everyone.


Kim

Kim Ellis

Job Title: HR & Administration Manager

Joined: 2023

Kim comes from a high-level corporate background in insurance - in a nutshell, she optimises workflow within the Manor to ensure everything operates seamlessly. Her skillsets in planning, coordinating and overseeing are a bonus when coupled with her ability to connect with people - residents, visitors, and our staff within the Manor.


Kim's principles are people first, core operations, project delivery and quality assurance.