Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Maun View has a Review Score of 9.8 (9.789) out of 10, based on 14 reviews in the last 2 years. Over all time Maun View has 84 reviews.
Review from Beverley H (Niece of Resident) published on 8 November 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you so much for this incredibly kind review and thank you for your continued support. I'll make sure all the staff are aware of your kind words.
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Review from J H (Friend of Resident) published on 27 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you so much for this. The staff team at Maun View really appreciate your support.
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Review from M J (Son of Resident) published on 6 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
It was a delight for us to be able to get to know this gentleman and your family in the time he spent with us. The staff were all so fond of him and his funeral was the most special of occasions and a true celebration of a full and blessed life. I'll be sure to let the staff know how much they were appreciated, thank you so much for this review.
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Review from R J (Daughter-in-law of Resident) published on 5 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you so much for this incredible review. All of the staff here at Maun View feel extremely blessed to have had the pleasure of knowing and caring for this gentleman in the last weeks of his life. We will ensure that your kind words and praise will be passed on to the whole team.
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Review from J B (Daughter of Resident) published on 9 August 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you so much for this incredible review and your continued support of the home. I will make sure the whole team see it. We are always so grateful for the feedback and are enthused and inspired by your kind words.
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Review from Maria H (Daughter of Resident) published on 4 May 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you so much for your kind words and this glowing review! I will be sure to let all the staff know how appreciated they are. Reviews like this boost staff morale immensely and they will be thrilled to hear your words of appreciation. I also want to thank you for your participation in life at Maun View, despite the distance we still manage to maintain excellent communication and your attendance at the relatives meetings is always welcomed and appreciated. Without the support of families like you we couldn't do what we do here at Maun View or achieve the positive outcomes for residents that we are so proud of.
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Review from Russell M (Son of Resident) published on 18 February 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you for this incredible and glowing review! Working together with our resident's families to collaborate on delivering the best care is a huge focus for us here at Maun View and reviews like this highlight just how rewarding that can be. Thank you again for the kind words and your continued support of the home. I will make sure that your comments are passed on to the entire team.
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Review from S N (Daughter of Resident) published on 22 December 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Wow, what a review! Thank you so much for the continued support you give as a family, it is invaluable to us to be able to collaboratively work towards achieving the best care possible for our residents. Thanks again!
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Review from Gwenda M (Sister of Resident) published on 21 October 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you for this glowing review! I'll make sure your comments are passed on to all the staff. See you soon!
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Review from Teresa C (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Many thanks to you for this lovely review! We are eternally grateful for your continued support and the care team will be thrilled to know how much their efforts are appreciated.
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Review from J D (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
The staff will be over the moon with this glowing review, thank you so much for taking the time to complete it and thank you, as always, for the support you provide as a family.
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Review from S C (Daughter of Resident) published on 20 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Huge thanks for this glowing review! The team are thrilled to know their efforts are so appreciated. And may we say thank you for the recent donation of knitted chicks for all the residents to enjoy at Easter, they are fabulous!
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Review from Louise P (Daughter of Resident) published on 19 March 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you for this lovely review! It's been amazing to have you back in the home and I'll make sure everyone knows how grateful you are for the care that Mum receives.
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Review from Stephen W (Brother of Resident) published on 18 March 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you for the kind words, we are so happy that we were able to make this transition for your family and your sister as easy as possible. We are thrilled to receive this review and recommendation. Thank you so much!
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Review from C W (Daughter of Resident) published on 10 March 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you so much for this amazing review! We know the past year has been tough for everyone but we are delighted to be welcoming families back into the home now. We can't wait to see you for your first visit on Wednesday!
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Review from Valerie B (Daughter of Resident) published on 3 March 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sam Bernard, Home Manager at Maun View
Thank you so much for your kind words Valerie, it means a lot to receive such positive feedback. I will make sure that the whole team is congratulated on their efforts.
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Review from Pamela H (Mother of Resident) published on 5 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Catherine Smith, Home Manager at Maun View
Thank you so much for your positive feedback. I will share your comments with the team. Thank you for taking the time to complete the feedback, it means a lot to everyone to know your thoughts. Stay safe.
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Review from Barry G (Son of Resident) published on 5 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Catherine Smith, Home Manager at Maun View
Thank you so much for your positive feedback and kind words. I will pass this onto the team. We appreciate your time to complete the review and we appreciate your positive comments.
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Review from Avril M (Friend of Resident) published on 4 November 2020
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5.0 out of 5
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Review from Carole H (Relative of Resident) published on 17 August 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Catherine Smith, Home Manager at Maun View
Thank you so much for your positive and kind words. The family journey is not easy and we are here to support you as much as your loved one. I will pass on your kinds words.
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The Review Score of 9.8 (9.789) out of 10 for Maun View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Maun View is calculated as follows: ( (151 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 166 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.909 Points relating to the number of positive Reviews for Maun View is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 14 Positive Reviews ÷ 15.4 = 0.909
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2025
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Manager
Joined: 2007
Hello, my name is Nicola, I am Home Manager at Maun View Care Home. I started my caring career in 2007 here as a care assistant keen to make a difference to the lives of others.
I am still so passionate about supporting our older generation, listening to their life stories and achievements, and simply being there to make them smile. I feel extremely privileged to be a part of our resident’s and their families lives.
My aim is to ensure high quality care is provide in the most person-centred way to all of our residents while ensuring our residents are happy and enjoying life in a safe environment.
Job Title: Deputy Manager
Joined: 2006
Charlene is our Deputy Manager. Charlene has worked at Maun View for 18 years and is a huge asset to the building. She is the go-to person for health and care queries and has built fantastic relationships with the
G.P. Pharmacist and other agencies.
Charlene is extremely passionate about resident wellbeing and prides herself on being meticulous in her approach to auditing and action within the home.
Job Title: Home Administrator
Joined: 2016
Jane is our Home Administrator. Jane is the person who will deal with any paperwork, contracts, finances and correspondence. She can be found tucked away in her office behind the reception desk whenever you should need her.
Job Title: Housekeeper
Joined: 2016
Natalia is our Housekeeper. She has worked at Maun View since 2016 and has successfully taken on many roles in that time. As Housekeeper, she is meticulous and manages the domestic team effectively to ensure our home is always spotless and inviting.
Her approach is one of kindness and she can never do enough for relatives and residents, with their experience at the heart of everything she does.
