Each member of staff we've come across has shown care, support, friendliness, and warmth to us all
J O (Aunt of Resident)
My dad has been so happy with the care and support from all staff who work at this home.
June P (Daughter of Resident)
Such a lovely care home. The staff are very friendly, welcoming and respectful.
Joanne C (Granddaughter of Resident)
Please contact the home for our up to date pricing. Each case is unique and we are happy to discuss fees with you.
Visitors are welcome anytime
Disabled parking available in the car park at the entrance and down by the main entrance.
Newgate Lodge Care Home has a Review Score of 9.7 (9.715) out of 10, based on 29 reviews in the last 2 years. Over all time Newgate Lodge Care Home has 87 reviews.
Review from J O (Aunt of Resident) published on 21 March 2024
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
We often find that our residents thrive within an interactive and stimulating environment and also appreciate the ability to have quieter spaces to relax should they wish. We are very proud of the wonderful team at Newgate Lodge and would like to thank you for our lovely review and for choosing Lidder Care.
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Review from L B (Daughter of Resident) published on 21 March 2024
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
We would like to thank you for your heartfelt review. It is such a pleasure to care for your father and long may he dance! I will pass on your kind words to the team.
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Review from Karen B (Daughter of Resident) published on 31 January 2024
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Reply from Lorraine Poundall, Manager at Newgate Lodge Care Home
Thank you, Karen, for your lovely comments, I will share them back with the team at Newgate Lodge.
It has been a great pleasure and a privilege caring for your mum, also having you all as part of our Newgate family.
We pride ourselves in offering a high standard of person-centred care, it's always nice to hear such positive feedback that reaffirms our aims, ethos and quality of excellent care we strive to achieve for all.
Our thoughts are with you all at this sad time.
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Review from B G (Daughter of Resident) published on 15 December 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
At Newgate Lodge we provide the highest standard of care and the well-being of our residents is our main priority. Given that your mother’s stay with us was relatively brief, we understand that a comprehensive comparison with another care home may not have been possible. Regardless, we would like to thank you for taking the time to provide feedback.
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Review from June P (Daughter of Resident) published on 23 November 2023
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Reply from Lorraine Poundall, Manager at Newgate Lodge Care Home
Thank you for your lovely review, we are so pleased to have your dad here at Newgate Lodge, he is an absolute gentleman who is very much a part of our Newgate family.
We are so pleased you are happy with the care and support your dad is receiving. Our aim is to ensure each person receives quality person-centered care. I will pass on your lovely compliments to all the staff.
Thank you for choosing Newgate Lodge as your dad's home.
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Review from Jane R (Daughter of Resident) published on 15 August 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
Thank you Jane for leaving your review. It is so lovely to hear that our staff consistently go above and beyond for our residents and their families. I will make sure to pass on your kind words. She was a kind lady and will be dearly missed by all at Newgate Lodge. Thank you for choosing Lidder Care and please do stay in touch.
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Review from Steve K (Son of Resident) published on 15 June 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
Thank you for taking the time to leave us such a lovely review. I am so pleased to hear we were able to comfort your mother and provide her with the highest standard of care. Your mum was a lovely lady with a very kind soul and I know she will be dearly missed. I will make sure your kind words are passed on to our wonderful staff, who always go the extra mile.
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Review from Adele W (Wife of Resident) published on 18 April 2023
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Reply from Laura Quince, Manager at Newgate Lodge Care Home
Thank you for your lovely words. We at Newgate Lodge are pleased you chose us for respite we will look forward to seeing you again.
I will pass your kind words on to all the staff.
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Review from J B (Granddaughter of Resident) published on 17 April 2023
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Reply from Laura Quince, Manager at Newgate Lodge Care Home
Thank you for your kind words.
We at Newgate Lodge really love all our activities and we now have two new full time so we will be doing lots more in the near future
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Review from Ruth M (Daughter-in-law of Resident) published on 23 February 2023
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Reply from Laura Quince, Manager at Newgate Lodge Care Home
Thank you for your kind review.
I will make sure this is passed onto all our wonderful staff.
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Review from Kevin C (Son-in-law of Resident) published on 23 February 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
Thank you for taking the time to leave such a positive review of our lovely care home. We are thrilled to hear that you found our staff to be friendly, warm, and caring. We take great pride in providing compassionate and respectful care to all of our residents. We understand that the small moments of joy and laughter can make a big difference in our residents' lives, and we're glad to hear that our staff's positive attitudes and sense of humour are appreciated. Thank you again for your kind words, and we appreciate your continued support for Newgate Lodge care home.
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Review from Ian C (Son of Resident) published on 20 February 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
Thank you Ian for taking the time to leave us a positive review! It is heartwarming to hear that your parents have been well cared for by our staff, and we are very grateful for your recommendation to others seeking quality care for their loved ones. We strive to create a supportive and nurturing environment for our residents and we are glad to hear that your mum is receiving the care she needs. Your kind words about the staff will be passed on and we appreciate the continued support for our care home.
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Review from David M (Son of Resident) published on 20 February 2023
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Reply from Laura Quince, Manager at Newgate Lodge Care Home
Thank you for your kind review I will pass this on to all staff at Newgate Lodge
We have a four-week planner with all activities in the front window.
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Review from G H (Husband of Resident) published on 16 February 2023
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Reply from Laura Quince, Manager at Newgate Lodge Care Home
Thank you for your kind words. I will make sure this is passed on to all our staff
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Review from Joanne C (Granddaughter of Resident) published on 14 February 2023
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Reply from Laura Quince, Manager at Newgate Lodge Care Home
Thank you for your kind review, it is very much appreciated to receive such lovely comments.
I will be sure to pass on these comments to all our dedicated and hard-working staff.
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Review from Tony C (Great-grandson of Resident) published on 7 February 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
We would like to thank you for your wonderful review. We know how hard it can be to make the decision to move a loved one into care, therefore it's so positive to hear how much your family has seen an improvement since your grandmother joined Newgate Lodge and how great and friendly our staff team are. I will make sure your kind words are passed on
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Review from A M (Daughter of Resident) published on 7 February 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
Thank you for your heartfelt and kind review. There is no better compliment that our resident's relatives can pay than to recommend us to others and we would like you to appreciate how much that means to us. As you know Newgate Lodge is a family business and we are so proud that many of our wonderful staff team have been with us for most of their working lives. I will make sure your lovely words are passed on and thanks again.
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Review from Martin E (Son of Resident) published on 7 February 2023
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Reply from Laura Quince, Manager at Newgate Lodge Care Home
Thank you for your kind words.
We at Newgate Lodge all work hard to give our lovely residents the love and care they deserve.
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Review from Simon W (Son of Resident) published on 19 January 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
Thank you for your lovely review. We are very proud of our excellent staff teams and glad you feel able to recommend our service to others. I will make sure to pass your wonderful comments on and thanks once again.
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Review from N L (Son of Resident) published on 19 January 2023
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Reply from Manjas Lidder, Director at Newgate Lodge Care Home
Thank you for taking the time to leave your review. Your kind words will be passed onto our excellent staff teams and will provide such encouragement. I would like to personally thank you for choosing Lidder Care to care for your loved one. Kind regards
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The Review Score of 9.7 (9.715) out of 10 for Newgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.715 for Newgate Lodge Care Home is calculated as follows: ( (267 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 340 Ratings = 4.715
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Newgate Lodge Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Laura joined Lidder Care in 2022, bringing over 20 years of experience in caring for older adults. Her impressive career in the care industry has seen her rise from a Care Assistant to Team Leader, then Head of Care and ultimately a Home Manager.
As the Registered Manager at Newgate Lodge Care Home, Laura is dedicated to fostering a happy and safe environment where residents and their families can spend quality time together. Laura’s favourite aspect of her role is engaging with residents and their families.
In her spare time, Laura enjoys spending time with friends and family, loves summer holidays and enjoys diving into a box set in the winter.
Job Title: Deputy Manager
Joined: 2015
Lee has been Newgate Lodge’s Deputy Manager for the past 7 years. Lee has worked in care for 19 years and has extensive experience with a variety of conditions within elderly care and those with learning disabilities. Lee has level 5 management and leadership qualifications and has previous managerial experience. Lee’s ethos is putting the residents at the forefront of every decision made with regard to their care package and promoting inclusion between staff members and residents.
Job Title: Care Manager
Joined: 2014
Tanya joined Newgate Lodge in 2014. Her journey in the care sector has seen her excel in various roles, from Senior Carer to Care Coordinator. In her current role as Care Manager, she is responsible for audit and compliance and shares her expertise by delivering first aid and moving and handling training.
Tanya loves the daily interaction of residents and their families and the unique challenges that each day brings. Outside of work, Tanya loves spending time with her family and her two children.
Job Title: Lead Administrator
Joined: 2023
Chrissie has joined Newgate Lodge Care Home as the Lead Administrator and has become an integral part of the team. With 5 years of experience as an Admin Manager, she excels in her role, particularly enjoying interacting with and getting to know the residents.
Her daily responsibilities include liaising with social workers, discharge teams and families, completing payroll for the care team and dealing with new enquiries.
Away from work, Chrissie is a passionate, amateur chef who loves to cook and create new and exciting recipes.
Job Title: Front of House
Joined: 2022
As Front of House at Newgate Lodge Care Home, Rebekah brings with her a rich background in administration and sales. Since joining Lidder Care in 2022, she expertly and compassionately manages requests, provides tours of the home to potential new residents and their families, warmly welcomes visitors to the home and ensures accurate record-keeping.
Rebekah enjoys meeting new families, connecting with residents and delving into their life stories and experiences. Her passion for people shines through in every interaction.
Born in Scotland and having spent five vibrant years in Germany, Rebekah brings a unique cultural perspective to her work. Outside of work, she channels her creativity into her own business, crafting beautiful wax melts.
Job Title: Activities Coordinator
Joined: 2022
Kelly joined the Newgate Lodge Team in 2022 as a Senior Carer before transitioning to the Lifestyle and Wellbeing Team. With previous experience working with elderly people and individuals facing mental health challenges, Kelly brings a wealth of knowledge to her role.
Kelly’s favourite part of her role is seeing the positive difference that activities have on the lives of Newgate Lodge residents. Outside of work, Kelly finds joy in exploring the outdoors and going on walks.
Job Title: Lifestyle and Wellbeing Lead
Joined: 2023
Lifestyle and Wellbeing Lead, Leanne became a part of Newgate Lodge in 2023, bringing her rich background in care, activities and childcare.
A qualified Nursery Teacher and teaching assistant, Leanne skilfully oversees residents’ lifestyles, planning events and daily activities that bring joy and engagement. Leanne finds immense satisfaction in witnessing the positive impact these activities have on the residents’ lives.
Leanne is an avid music fan, she loves to dance and when she is not grooving to her favourite tune, she enjoys relaxing and embracing the beauty of the outdoors.
Job Title: Head of Kitchen
Joined: 2004
Sharon became a part of the Newgate Lodge team back in 2004 and during her time advanced from carer to senior carer to her current role as Head Chef. With over 35 years of culinary experience, she provides a variety of nutritious and delicious meals tailored to all residents’ individual preferences, taking pride in creating dishes that bring joy to everyone.
When she isn’t cooking up a storm in the kitchen, Sharon pursues her passion for motorbikes and enjoys riding her Harley Davidson!
Job Title: Head Housekeeper
Joined: 2003
Denise has been a part of the Newgate Lodge team since 2003. She has had various roles including Night Carer, Day Carer and Senior Carer. Currently, Denise serves as the Housekeeping Manager, where she ensures all areas of the home are impeccably clean and well maintained. Denise takes great pleasure in every aspect of her role!
In her spare time, Denise enjoys getting to immerse herself in a good book, travelling on holidays and spending time with her family.
Job Title: Maintenance
Joined: 2022
Following a successful 27-year career installing fire alarms and intruder alarms, Tony joined Lowmoor Nursing Home as part of the Maintenance team in December 2022.
What Tony enjoys most about his role is the satisfaction he receives when a task is completed! He also loves the aspect of problem-solving coming up with ideas and resolving issues. The maintenance team look after the upkeep of the home, perform repairs and maintain outdoor areas.
When Tony is away from work, he enjoys spending time with his family and scouting.