Newgate Lodge Care Home

Newgate Lane, Mansfield NG18 2LG
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9.7 87 Reviews
  • Newgate Lodge Care Home, Mansfield
Newgate Lodge Care Home is situated in the market town of Mansfield, Nottinghamshire. The Home is ideally located close to the town centre with good bus, rail and road links and only a short journey to the picturesque settings of Newstead Abbey and Sherwood Forest.

Newgate Lodge is a residential care home registered to provide Residential and Dementia care for 60 older persons. They have been awarded the Dementia Quality Mark by Nottinghamshire Social Services and their CQC rating is “GOOD” with good achieved in all 5 inspection areas (March 2019).

All care plans are designed to meet the unique needs of each individual, recognising their abilities and always encouraging and assisting independence, empowering people to remain in control of their daily lives. The team also invites loved ones and representatives to be actively involved in the care planning process with regular reviews.

If you'd like to find out more about Newgate Lodge, the team welcomes you to visit the home and join them for a day spending time with other residents and staff. You will have the opportunity to have lunch or tea and truly experience their homely surroundings whilst being able to partake in a wide range of person centred activities in a happy family atmosphere and see first hand their delivery of quality care. If visiting isn't possible, the team would love to visit you in your home or in hospital and discuss your care needs giving you as much information as possible about Newgate Lodge.

Care Provided by Newgate Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Quince (Home Manager)
  • Admission Criteria
    • Pre-Admission assessment must be undertaken by management prior to reisdency being offered
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Newgate Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Please contact the home for our up to date pricing. Each case is unique and we are happy to discuss fees with you.


Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome anytime


  • Parking
  • Disabled parking available in the car park at the entrance and down by the main entrance.


Newgate Lodge Care Home Reviews (87)

Total of 87, showing 21-40
9.7

Newgate Lodge Care Home has a Review Score of 9.7 (9.715) out of 10, based on 29 reviews in the last 2 years. Over all time Newgate Lodge Care Home has 87 reviews.

Overall Experience

  • 77
  • 9
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  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Newgate Lodge has extremely high standards and it is a pleasure to visit. Each member of staff we've come across has shown care, support, friendliness, and warmth to us all. I feel my aunt looks and sounds 100% improvement in her since moving here. Well done!

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

We often find that our residents thrive within an interactive and stimulating environment and also appreciate the ability to have quieter spaces to relax should they wish. We are very proud of the wonderful team at Newgate Lodge and would like to thank you for our lovely review and for choosing Lidder Care.


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Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Newgate Lodge in October 2023 due to his dementia. He has received excellent care and nothing is too much trouble for the staff. Dad engages in the entertainment and loves to show off his dancing skills to the staff. It's a very clean and modern care home and Dad has settled well into
his new home.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

We would like to thank you for your heartfelt review. It is such a pleasure to care for your father and long may he dance! I will pass on your kind words to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Mum had been in 2 other care homes for assessment and had a dreadful experience.
Newgate Lodge was such a contrast from the moment we stepped through the door. We had hoped Mum would be here for a couple of years, sadly that wasn't meant to be and it ended up being just 2 months.
Her last 2 weeks
were on the end-of-life pathway, and the care and support we received were exemplary. Mum was the central focus to them in ensuring she was comfortable and not in pain.
The care shown to us as a family really made a difference. We stayed with her 24/7 for several days and were short for nothing, even a spare bed provided in the room.
It's not often family members see the night staff in a care home, so it was reassuring to witness the compassion (and energy) throughout the night.
A big thank you to all the staff who made Mum's last days as good as they could be.

Reply from Lorraine Poundall, Manager at Newgate Lodge Care Home

Thank you, Karen, for your lovely comments, I will share them back with the team at Newgate Lodge.
It has been a great pleasure and a privilege caring for your mum, also having you all as part of our Newgate family.
We pride ourselves in offering a high standard of person-centred care, it's always nice to hear such positive feedback that reaffirms our aims, ethos and quality of excellent care we strive to achieve for all.
Our thoughts are with you all at this sad time.


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Overall Experience  Overall Experience 1.0 out of 5

This was the first care home we had experienced as a family. Although first impressions were good, it wasn't until Mum moved to a different care home that we had some level of comparisons to go with. I would not recommend this care home.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

At Newgate Lodge we provide the highest standard of care and the well-being of our residents is our main priority. Given that your mother’s stay with us was relatively brief, we understand that a comprehensive comparison with another care home may not have been possible. Regardless, we would like to thank you for taking the time to provide feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has been so happy with the care and support from all staff who work at this home. Nothing is too much trouble. He now engages in the weekly entertainment provided, having a sing song, and mixing with other service users, chatting with them. Before this he was very recluse, the staff have brought
him out of his shell. We cannot praise the staff enough, the home and staff are excellent, worth more than five stars any day. Well done.

Reply from Lorraine Poundall, Manager at Newgate Lodge Care Home

Thank you for your lovely review, we are so pleased to have your dad here at Newgate Lodge, he is an absolute gentleman who is very much a part of our Newgate family.
We are so pleased you are happy with the care and support your dad is receiving. Our aim is to ensure each person receives quality person-centered care. I will pass on your lovely compliments to all the staff.
Thank you for choosing Newgate Lodge as your dad's home.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Newgate Lodge for two years and has received excellent care despite her deteriorating dementia. She has been treated kindly and with dignity by all levels of carers, some of whom have gone beyond their role to ensure her comfort and safety. She has recently passed away and the carers
have surpassed my expectations with the level of care and compassion that they have shown both her and myself. Thank you all.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you Jane for leaving your review. It is so lovely to hear that our staff consistently go above and beyond for our residents and their families. I will make sure to pass on your kind words. She was a kind lady and will be dearly missed by all at Newgate Lodge. Thank you for choosing Lidder Care and please do stay in touch.


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Overall Experience  Overall Experience 5.0 out of 5

My mum initially came to Newgate Lodge for a respite care placement whilst her home was being renovated. Her initial fears of going into an ‘institution’ were quickly dispelled following a warm welcome and the offer of a bubble bath and nail job. She soon decided that she wanted to stay and for a few
weeks was able to enjoy the wonderful standard of care and facilities on offer. Despite a sudden decline in her mental and physical health, all the staff made every effort to ensure her comfort and well-being. It was clear that the staff are caring, attentive and appropriately affectionate to the residents. Thank you all for caring for our mum with such dedication.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you for taking the time to leave us such a lovely review. I am so pleased to hear we were able to comfort your mother and provide her with the highest standard of care. Your mum was a lovely lady with a very kind soul and I know she will be dearly missed. I will make sure your kind words are passed on to our wonderful staff, who always go the extra mile.


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Overall Experience  Overall Experience 5.0 out of 5

The calm atmosphere and good relationships between staff and residents were obvious as soon as I stepped through the door. Everyone was so kind, friendly and considerate, especially the manager, who clearly sets the tone and standards. Everywhere is spotlessly clean and the refurbishment currently taking
place only adds to the small and homely feel, a must for residents with dementia. My husband spent a happy respite stay and it was such a relief to know that he was being cared for so well. I rang each day and my calls and questions were answered quickly and in detail. Everyone is treated as an individual, with care, respect and dignity.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your lovely words. We at Newgate Lodge are pleased you chose us for respite we will look forward to seeing you again.
I will pass your kind words on to all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

The present activities coordinator always puts a smile on my Grandma’s face which I truly appreciate. She is a credit to Newgate Lodge, always striving to make the residents happy and enjoy each and every event or occasion. Pancake Day, wine tasting day and Mother’s Day are a few to name. Mother’s Day
was a memorable day for each and every resident, the efforts put in are truly appreciated by our family. The home always looks beautifully decorated for each of the occasions. My Grandma absolutely loves her home and I am honoured to know all the special people who make Newgate Lodge a beautiful home to live in. Thank you from the bottom of my heart for everything you do and continue to do.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind words.
We at Newgate Lodge really love all our activities and we now have two new full time so we will be doing lots more in the near future


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Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been looked after in the nursing home for nearly four years. It has been a mixture of emotions and the pandemic playing a massive distraction. She has been looked after 100%. It's a fantastic and friendly home. Wonderful hardworking staff. Would highly recommend it.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind review.
I will make sure this is passed onto all our wonderful staff.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly. They treat the residents with dignity. The care staff are warm and caring and are always having a joke with them. The home is very clean and tidy.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you for taking the time to leave such a positive review of our lovely care home. We are thrilled to hear that you found our staff to be friendly, warm, and caring. We take great pride in providing compassionate and respectful care to all of our residents. We understand that the small moments of joy and laughter can make a big difference in our residents' lives, and we're glad to hear that our staff's positive attitudes and sense of humour are appreciated. Thank you again for your kind words, and we appreciate your continued support for Newgate Lodge care home.


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Overall Experience  Overall Experience 5.0 out of 5

As far as I am concerned, my mum and my dad previously were and still are looked after fabulously by the staff, really helped us to know they were well cared for and my mum still is even through her dementia.
I would obviously recommend this care home to anybody if asked.
Many thanks to all of the
staff concerned, old and new.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you Ian for taking the time to leave us a positive review! It is heartwarming to hear that your parents have been well cared for by our staff, and we are very grateful for your recommendation to others seeking quality care for their loved ones. We strive to create a supportive and nurturing environment for our residents and we are glad to hear that your mum is receiving the care she needs. Your kind words about the staff will be passed on and we appreciate the continued support for our care home.


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Overall Experience  Overall Experience 5.0 out of 5

Mam's room is always very clean. Mam is always clean. The staff seem very kind and concerns are dealt with.
I do not see any entertainment going on. I think Mam gets very bored.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind review I will pass this on to all staff at Newgate Lodge
We have a four-week planner with all activities in the front window.


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Overall Experience  Overall Experience 4.0 out of 5

The staff are always polite, friendly and helpful and try to answer any question you have about your family member in care.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind words. I will make sure this is passed on to all our staff


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Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home. The staff are very friendly, welcoming and respectful. The facilities are nice and clean, with frequent activities and festive milestones celebrated throughout the year. It gives us comfort knowing our family member is well looked after and integrated into the daily life here.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind review, it is very much appreciated to receive such lovely comments.
I will be sure to pass on these comments to all our dedicated and hard-working staff.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Staff are great and super friendly. My gran being quite new to the home is really enjoying her time at the home. We as a family have seen a massive difference in them which makes the decision of putting her in a home so much easier.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

We would like to thank you for your wonderful review. We know how hard it can be to make the decision to move a loved one into care, therefore it's so positive to hear how much your family has seen an improvement since your grandmother joined Newgate Lodge and how great and friendly our staff team are. I will make sure your kind words are passed on


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Overall Experience  Overall Experience 5.0 out of 5

Newgate Lodge have been caring for my dad since 2018, he has dementia. The home is always clean and tidy, never any unpleasant smells. All the staff are fabulous and lovely to residents and family members. He loves it when they have music on or singers in. The family are always informed of any health
issue however small and they coped especially well with covid. Residents are treated with dignity and loving care so I know dads safe and looked after well at all times. I've recommended the home to other families facing the care question for loved ones with dementia.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you for your heartfelt and kind review. There is no better compliment that our resident's relatives can pay than to recommend us to others and we would like you to appreciate how much that means to us. As you know Newgate Lodge is a family business and we are so proud that many of our wonderful staff team have been with us for most of their working lives. I will make sure your lovely words are passed on and thanks again.


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Overall Experience  Overall Experience 5.0 out of 5

When we chose a care home for Mum we felt Newgate Lodge stood out from the rest in the area, many years on from that decision we can honestly say the same is true today. The home is so well designed with a number of lounges/dining areas, rather than a single large space, making it feel like your own
home. The staff and management make the home so welcoming for residents and their relatives, on top of which is the amazing care they provide to our loved ones. I have seen over the years a low turnover of staff which means a great deal, with new carers integrating so well into the Newgate family whether they be very young or joining from other homes, their empathy and friendliness with residents is outstanding. I would have no hesitation in recommending Newgate Lodge for a relative.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind words.
We at Newgate Lodge all work hard to give our lovely residents the love and care they deserve.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly, helpful and honest. Lots of activities for those wishing to participate. Always clean and tidy 24/7. Important to maintain the continuity of staff. I have recommended it to friends who face similar situations.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you for your lovely review. We are very proud of our excellent staff teams and glad you feel able to recommend our service to others. I will make sure to pass your wonderful comments on and thanks once again.


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Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home with lovely staff, friendly clean and care is top class. Always make you welcome, they look after my mum and she is very happy at the home. Always keep you informed about covid and visiting times, just a lovely place.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you for taking the time to leave your review. Your kind words will be passed onto our excellent staff teams and will provide such encouragement. I would like to personally thank you for choosing Lidder Care to care for your loved one. Kind regards


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Newgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Newgate Lodge Care Home is calculated as follows: ( (267 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 340 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newgate Lodge Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Laura

Laura Quince

Job Title: Home Manager

Joined: 2022

Laura joined Lidder Care in 2022, bringing over 20 years of experience in caring for older adults. Her impressive career in the care industry has seen her rise from a Care Assistant to Team Leader, then Head of Care and ultimately a Home Manager.


As the Registered Manager at Newgate Lodge Care Home, Laura is dedicated to fostering a happy and safe environment where residents and their families can spend quality time together. Laura’s favourite aspect of her role is engaging with residents and their families.


In her spare time, Laura enjoys spending time with friends and family, loves summer holidays and enjoys diving into a box set in the winter.


Lee

Lee Swinn

Job Title: Deputy Manager

Joined: 2015

Lee has been Newgate Lodge’s Deputy Manager for the past 7 years. Lee has worked in care for 19 years and has extensive experience with a variety of conditions within elderly care and those with learning disabilities. Lee has level 5 management and leadership qualifications and has previous managerial experience. Lee’s ethos is putting the residents at the forefront of every decision made with regard to their care package and promoting inclusion between staff members and residents.


Tanya

Tanya Meason

Job Title: Care Manager

Joined: 2014

Tanya joined Newgate Lodge in 2014. Her journey in the care sector has seen her excel in various roles, from Senior Carer to Care Coordinator. In her current role as Care Manager, she is responsible for audit and compliance and shares her expertise by delivering first aid and moving and handling training.


Tanya loves the daily interaction of residents and their families and the unique challenges that each day brings. Outside of work, Tanya loves spending time with her family and her two children.


Chrissie

Chrissie Hoy

Job Title: Lead Administrator

Joined: 2023

Chrissie has joined Newgate Lodge Care Home as the Lead Administrator and has become an integral part of the team. With 5 years of experience as an Admin Manager, she excels in her role, particularly enjoying interacting with and getting to know the residents.


Her daily responsibilities include liaising with social workers, discharge teams and families, completing payroll for the care team and dealing with new enquiries.


Away from work, Chrissie is a passionate, amateur chef who loves to cook and create new and exciting recipes.


Rebekah

Rebekah Buckley

Job Title: Front of House

Joined: 2022

As Front of House at Newgate Lodge Care Home, Rebekah brings with her a rich background in administration and sales. Since joining Lidder Care in 2022, she expertly and compassionately manages requests, provides tours of the home to potential new residents and their families, warmly welcomes visitors to the home and ensures accurate record-keeping.


Rebekah enjoys meeting new families, connecting with residents and delving into their life stories and experiences. Her passion for people shines through in every interaction.


Born in Scotland and having spent five vibrant years in Germany, Rebekah brings a unique cultural perspective to her work. Outside of work, she channels her creativity into her own business, crafting beautiful wax melts.


Kelly

Kelly Vernon

Job Title: Activities Coordinator

Joined: 2022

Kelly joined the Newgate Lodge Team in 2022 as a Senior Carer before transitioning to the Lifestyle and Wellbeing Team. With previous experience working with elderly people and individuals facing mental health challenges, Kelly brings a wealth of knowledge to her role.


Kelly’s favourite part of her role is seeing the positive difference that activities have on the lives of Newgate Lodge residents. Outside of work, Kelly finds joy in exploring the outdoors and going on walks.


Leanne

Leanne Taylor-Horne

Job Title: Lifestyle and Wellbeing Lead

Joined: 2023

Lifestyle and Wellbeing Lead, Leanne became a part of Newgate Lodge in 2023, bringing her rich background in care, activities and childcare.


A qualified Nursery Teacher and teaching assistant, Leanne skilfully oversees residents’ lifestyles, planning events and daily activities that bring joy and engagement. Leanne finds immense satisfaction in witnessing the positive impact these activities have on the residents’ lives.


Leanne is an avid music fan, she loves to dance and when she is not grooving to her favourite tune, she enjoys relaxing and embracing the beauty of the outdoors.


Sharon

Sharon Luckcuck

Job Title: Head of Kitchen

Joined: 2004

Sharon became a part of the Newgate Lodge team back in 2004 and during her time advanced from carer to senior carer to her current role as Head Chef. With over 35 years of culinary experience, she provides a variety of nutritious and delicious meals tailored to all residents’ individual preferences, taking pride in creating dishes that bring joy to everyone.


When she isn’t cooking up a storm in the kitchen, Sharon pursues her passion for motorbikes and enjoys riding her Harley Davidson!


Denise

Denise Shaw

Job Title: Head Housekeeper

Joined: 2003

Denise has been a part of the Newgate Lodge team since 2003. She has had various roles including Night Carer, Day Carer and Senior Carer. Currently, Denise serves as the Housekeeping Manager, where she ensures all areas of the home are impeccably clean and well maintained. Denise takes great pleasure in every aspect of her role!


In her spare time, Denise enjoys getting to immerse herself in a good book, travelling on holidays and spending time with her family.


Tony

Tony Nolan

Job Title: Maintenance

Joined: 2022

Following a successful 27-year career installing fire alarms and intruder alarms, Tony joined Lowmoor Nursing Home as part of the Maintenance team in December 2022.


What Tony enjoys most about his role is the satisfaction he receives when a task is completed! He also loves the aspect of problem-solving coming up with ideas and resolving issues. The maintenance team look after the upkeep of the home, perform repairs and maintain outdoor areas.


When Tony is away from work, he enjoys spending time with his family and scouting.