Newgate Lodge Care Home

Newgate Lane, Mansfield NG18 2LG
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9.7 87 Reviews
  • Newgate Lodge Care Home, Mansfield
Newgate Lodge Care Home is situated in the market town of Mansfield, Nottinghamshire. The Home is ideally located close to the town centre with good bus, rail and road links and only a short journey to the picturesque settings of Newstead Abbey and Sherwood Forest.

Newgate Lodge is a residential care home registered to provide Residential and Dementia care for 60 older persons. They have been awarded the Dementia Quality Mark by Nottinghamshire Social Services and their CQC rating is “GOOD” with good achieved in all 5 inspection areas (March 2019).

All care plans are designed to meet the unique needs of each individual, recognising their abilities and always encouraging and assisting independence, empowering people to remain in control of their daily lives. The team also invites loved ones and representatives to be actively involved in the care planning process with regular reviews.

If you'd like to find out more about Newgate Lodge, the team welcomes you to visit the home and join them for a day spending time with other residents and staff. You will have the opportunity to have lunch or tea and truly experience their homely surroundings whilst being able to partake in a wide range of person centred activities in a happy family atmosphere and see first hand their delivery of quality care. If visiting isn't possible, the team would love to visit you in your home or in hospital and discuss your care needs giving you as much information as possible about Newgate Lodge.

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Care Provided by Newgate Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Quince (Home Manager)
  • Admission Criteria
    • Pre-Admission assessment must be undertaken by management prior to reisdency being offered
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Newgate Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for our up to date pricing. Each case is unique and we are happy to discuss fees with you.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime


  • Parking

  • Disabled parking available in the car park at the entrance and down by the main entrance.


Newgate Lodge Care Home Reviews (87)

Total of 87, showing 41-60
9.7

Newgate Lodge Care Home has a Review Score of 9.7 (9.715) out of 10, based on 29 reviews in the last 2 years. Over all time Newgate Lodge Care Home has 87 reviews.

Overall Experience

  • 77
  • 9
  • 0
  • 0
  • 1

Date Published

87
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20
29
58

Review from I W (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, due to the poor mobility and dementia my mother was suffering from, we had to make the decision to put her into Newgate Lodge Care Home, a decision we didn't regret as we knew that she would be safe there and well looked after. The staff were very attentive and considerate towards her
and always made a fuss of her and enjoyed a good laugh with her. We were always informed if there were any health problems to be concerned about and they allowed us to visit her anytime we wanted to and to stay as long as we wanted to if necessary, especially in the last few days of her life. I would definitely recommend Newgate Lodge to anyone looking for a care home for their nearest and dearest.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind words.
All the staff work hard and I am very proud of them all. We are all so happy not to wear our masks anymore and all our lovely residents can see our faces.


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Review from Emma S (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at this care home for 6 years. I would highly recommend this care home for your loved one. The carers are amazing and treated my mum as if she was one of their family. The level of care was second to none. I also felt very welcome, the carers and staff were like my family too
and I miss them since my mum's passing.

Reply from Laura Quince, Lead Administrator at Newgate Lodge Care Home

Thank you so much for your kind words. We will all miss your mum, you and your family. Hopefully, you can still come along to our open days. Take care.


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Review from Wendy G (Daughter of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home with a specialist floor for dementia residents. Excellent care was provided by all staff including the carer team, cleaners, laundry, catering, activities, hairdresser and management. Couldn't ask for more for my mum.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you Wendy for your kind words.
All our staff are brilliant and work very hard.


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Review from D T (Niece of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home. Caring staff. Clean. Great food.

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Review from John C (Son of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff.

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Review from G W (Next of Kin) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of our family can I say thank you to all at Newgate lodge for the love, care and compassion shown to mum over the last 12 months while she was in your care. Visiting was difficult both with Covid and lockdown but we were always kept updated with mums care and any changes to it.


Not all

heroes wear capes. A massive thank you to the staff for always being on the end of the phone to answer any questions also to each and every carer that was involved in mum's care we will be forever grateful.

Reply from Laura Quince, Manager at Newgate Lodge Care Home

Thank you for your kind words and for taking the time to send this to Carehome.co.uk


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Review from Pauline C (Daughter-in-law of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean and tidy, the staff all seem very caring and friendly with all people, not just the residents. The care and thoughtfulness of privacy for those who are visiting are very efficient.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

We would like to thank you for your positive review and for choosing Newgate Lodge to care for your loved one.


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Review from Stephen H (Power of Attorney of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In common with other people in their 90’s, my friend was reluctant to be admitted for respite care. However, he settled into Newgate Lodge within a few days, and on leaving had completely changed his mind about whether he would ever live in a care home setting permanently. Throughout his stay, he was
treated as an individual and with courtesy. We all had the greatest admiration for the attention given to him by the staff and management and my friend came to look upon all involved with his care as true friends. His old friends were able to visit and take him out either for a walk around the local area or further afield to places of interest and even a pub lunch or two became part of his routine. All in all Newgate Lodge Care Home turned a very difficult time into one full of support, care, compassion and understanding. Well done to all of you.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you so much for this very kind review, at Newgate we pride ourselves on delivering person-centred care and ensuring our guests have as little disruption to their usual routine as possible. The staff at Newgate are very passionate about delivering quality care and encourage all visitors to feel welcome and part of the Newgate family. I will be sure to pass on your lovely comments.


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Review from Mark F (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had some experience of care homes, I feel Newgate Lodge is excellent. Very supportive, kind, honest, approachable staff, lovely food. Very good hygiene and cleanliness throughout. Very good communication. And all this whilst the country battles an awful virus, not helped by an incompetent Government.
Very impressive indeed, keep it up.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you so much for your lovely review. We are so lucky to have such a caring and devoted staff team that are a real credit to our company. Whilst the last 18-months have been tough with Covid, the support of our resident's relatives has been such a tremendous beacon of strength. I will make sure to pass on your comments to the team at Newgate and would like to thank you once again.


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Review from K T (Granddaughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home overall is outstanding. Very polite staff and always willing to help.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you for your lovely comments about our wonderful staff and that you feel the home is outstanding. I will be sure to pass on your comments to our team.


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Review from K S (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, always willing to answer any questions. Was last resort putting my mum in a care home. So glad we choose Newgate Lodge for her.

Reply from Manjas Lidder, Director at Newgate Lodge Care Home

Thank you so much for your lovely review and it is our pleasure to look after your mother. We always appreciate when relatives leave reviews as it provides such a boost for the team and I will be sure to pass on your comments to them.


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Review from Sharnna F (Granddaughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would completely recommend Newgate Lodge. My grandad has lived at Newgate Lodge since October last year. He remains so happy and content at Newgate. He has a great relationship with team leaders and care staff. Staff go above and beyond for residents and family members during this awful time. Every
time I've spoken to management, it's been very friendly and inviting, also very easy to talk to. Thank you so much for your continued care.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your kind review; it is our absolute please to care for your Granddad.


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Review from Christopher B (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is 90, had a fall in her own home and fractured her arm. After three weeks in the hospital, we moved her to Newgate Lodge for a seven-week period of respite. The staff were all very friendly to me, spoke to mum a lot and took her to the hospital for checkups twice. They definitely helped mum
recover from the fracture, which has healed well. They kept her moving and she was quite fit when she left. The food is good and nourishing. The garden is very nice and the indoor corridors are quite wide. The rooms are nice and freshly decorated.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your lovely review; looking after your mum was a pleasure, and we hope she is keeping well.


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Review from Sarah E (Granddaughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident of Newgate Lodge Care Home for a few years. She is very happy and content in her home. The staff treat her like one of their family. The home has a variety of activities available to residents and the environment is very homely. Relatives are also welcomed by the staff
and are always kept informed. I would highly recommend this care home to anyone. We are so pleased we chose this care home for my grandma.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your kind words, we like to think we are all one extended family here at Newgate Lodge, Residents, staff and visitors


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Review from S F (Daughter of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here since Nov 2019, she has settled in really well. This is thanks to the lovely staff who will do anything to help and support. Nothing is ever too much trouble. The home is clean and welcoming. Her room is lovely and cosy, it is always warm and comforting.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your kind review, I will pass on your lovely comments to the staff at Newgate.


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Review from D W (Grandson of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Family member-only just moved in, so not to sure about what you offer etc.
I'm sure it will be great, and the family will love it.
The home looks lovely on the first view, and all the staff seem lovely.

Reply from Lee Swinn, Deputy Manager at Newgate Lodge Care Home

Thank you for taking the time to submit this review. The management team have an open door policy if you require any additional information regarding the services that are available within the home, please feel free to come in and have a chat with a member of the management team who will be more than happy to answer any queries you have.


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Review from G M (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely atmosphere, very clean, food extremely good, residents kept very clean and tidy. Always welcoming to visitors.

Reply from Lee Swinn, Deputy Manager at Newgate Lodge Care Home

Thank you for taking the time to submit this review. We aim to ensure that all our residents continue to live a choice led life by providing the level of support required to enable this to happen. We aim to create a home from home environment to all our residents and to all residents' friends and relatives who visit the home.


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Review from Carole B (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to put Mum in a care home was something that we didn't think we would need to make at short notice and we were a little apprehensive. However, in the short time Mum has been there, we can say it was the best decision we made as a family to put her in Newgate Lodge. The professionalism of
the staff and the care and respect shown to our Mum and all of the residents is far and above anything, we have hoped for. We think Newgate Lodge is an outstanding residential care home.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you so very much for your lovely review, moving a loved one into care is so traumatic for family members and we understand this and are here to support you all as a family, it is our absolute pleasure to look after your mum......and you.


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Review from R W (Granddaughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good first impression of the facilities here at Newgate Lodge. The staff are approachable and friendly. The rooms are clean and everything is OK.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your review - I will pass on your comments to our staff team.


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Review from S C (Grandson of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A safe and secure environment with lots of friendly and attentive staff members.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for taking the time to review us, we appreciate your comments.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Newgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Newgate Lodge Care Home is calculated as follows: ( (267 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 340 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newgate Lodge Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Laura

Laura Quince

Job Title: Home Manager

Joined: 2022

Laura joined Lidder Care in 2022, bringing over 20 years of experience in caring for older adults. Her impressive career in the care industry has seen her rise from a Care Assistant to Team Leader, then Head of Care and ultimately a Home Manager.


As the Registered Manager at Newgate Lodge Care Home, Laura is dedicated to fostering a happy and safe environment where residents and their families can spend quality time together. Laura’s favourite aspect of her role is engaging with residents and their families.


In her spare time, Laura enjoys spending time with friends and family, loves summer holidays and enjoys diving into a box set in the winter.


Lee

Lee Swinn

Job Title: Deputy Manager

Joined: 2015

Lee has been Newgate Lodge’s Deputy Manager for the past 7 years. Lee has worked in care for 19 years and has extensive experience with a variety of conditions within elderly care and those with learning disabilities. Lee has level 5 management and leadership qualifications and has previous managerial experience. Lee’s ethos is putting the residents at the forefront of every decision made with regard to their care package and promoting inclusion between staff members and residents.


Tanya

Tanya Meason

Job Title: Care Manager

Joined: 2014

Tanya joined Newgate Lodge in 2014. Her journey in the care sector has seen her excel in various roles, from Senior Carer to Care Coordinator. In her current role as Care Manager, she is responsible for audit and compliance and shares her expertise by delivering first aid and moving and handling training.


Tanya loves the daily interaction of residents and their families and the unique challenges that each day brings. Outside of work, Tanya loves spending time with her family and her two children.


Chrissie

Chrissie Hoy

Job Title: Lead Administrator

Joined: 2023

Chrissie has joined Newgate Lodge Care Home as the Lead Administrator and has become an integral part of the team. With 5 years of experience as an Admin Manager, she excels in her role, particularly enjoying interacting with and getting to know the residents.


Her daily responsibilities include liaising with social workers, discharge teams and families, completing payroll for the care team and dealing with new enquiries.


Away from work, Chrissie is a passionate, amateur chef who loves to cook and create new and exciting recipes.


Rebekah

Rebekah Buckley

Job Title: Front of House

Joined: 2022

As Front of House at Newgate Lodge Care Home, Rebekah brings with her a rich background in administration and sales. Since joining Lidder Care in 2022, she expertly and compassionately manages requests, provides tours of the home to potential new residents and their families, warmly welcomes visitors to the home and ensures accurate record-keeping.


Rebekah enjoys meeting new families, connecting with residents and delving into their life stories and experiences. Her passion for people shines through in every interaction.


Born in Scotland and having spent five vibrant years in Germany, Rebekah brings a unique cultural perspective to her work. Outside of work, she channels her creativity into her own business, crafting beautiful wax melts.


Kelly

Kelly Vernon

Job Title: Activities Coordinator

Joined: 2022

Kelly joined the Newgate Lodge Team in 2022 as a Senior Carer before transitioning to the Lifestyle and Wellbeing Team. With previous experience working with elderly people and individuals facing mental health challenges, Kelly brings a wealth of knowledge to her role.


Kelly’s favourite part of her role is seeing the positive difference that activities have on the lives of Newgate Lodge residents. Outside of work, Kelly finds joy in exploring the outdoors and going on walks.


Leanne

Leanne Taylor-Horne

Job Title: Lifestyle and Wellbeing Lead

Joined: 2023

Lifestyle and Wellbeing Lead, Leanne became a part of Newgate Lodge in 2023, bringing her rich background in care, activities and childcare.


A qualified Nursery Teacher and teaching assistant, Leanne skilfully oversees residents’ lifestyles, planning events and daily activities that bring joy and engagement. Leanne finds immense satisfaction in witnessing the positive impact these activities have on the residents’ lives.


Leanne is an avid music fan, she loves to dance and when she is not grooving to her favourite tune, she enjoys relaxing and embracing the beauty of the outdoors.


Sharon

Sharon Luckcuck

Job Title: Head of Kitchen

Joined: 2004

Sharon became a part of the Newgate Lodge team back in 2004 and during her time advanced from carer to senior carer to her current role as Head Chef. With over 35 years of culinary experience, she provides a variety of nutritious and delicious meals tailored to all residents’ individual preferences, taking pride in creating dishes that bring joy to everyone.


When she isn’t cooking up a storm in the kitchen, Sharon pursues her passion for motorbikes and enjoys riding her Harley Davidson!


Denise

Denise Shaw

Job Title: Head Housekeeper

Joined: 2003

Denise has been a part of the Newgate Lodge team since 2003. She has had various roles including Night Carer, Day Carer and Senior Carer. Currently, Denise serves as the Housekeeping Manager, where she ensures all areas of the home are impeccably clean and well maintained. Denise takes great pleasure in every aspect of her role!


In her spare time, Denise enjoys getting to immerse herself in a good book, travelling on holidays and spending time with her family.


Tony

Tony Nolan

Job Title: Maintenance

Joined: 2022

Following a successful 27-year career installing fire alarms and intruder alarms, Tony joined Lowmoor Nursing Home as part of the Maintenance team in December 2022.


What Tony enjoys most about his role is the satisfaction he receives when a task is completed! He also loves the aspect of problem-solving coming up with ideas and resolving issues. The maintenance team look after the upkeep of the home, perform repairs and maintain outdoor areas.


When Tony is away from work, he enjoys spending time with his family and scouting.