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Review from S M (Son-in-law of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience

Mother in Law has been a resident here for just over two years and she has never looked so well. She is really happy here as family visit nearly every day and the staff are brilliant, just like family members. When we were looking for a care home we looked at loads and some you would not put a dog in.

This place is brilliant in every way. We are kept informed with everything, so myself and family cannot fault. Keep up the good work!

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your kind words and for choosing Newgate Lodge for your Mother in Law.

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Review from C A (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

All the staff are friendly, professional and approachable.
They all have the residents' health, safety and welfare as the priority.

Reply from Lee Swinn, Deputy Manager at Newgate Lodge Care Home

Thank you for your kind review. We pride ourselves on our friendly approachable staff team. We will ensure that your comments are passed on to the staff team.

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Review from I S (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

My Dad has lived at Newgate Lodge for 7 months. For the previous 8 months he had live-in care at home. His care at Newgate Lodge is in every way far better than it was at home. Dad's physical and mental health is greatly improved and he is safe, secure and very well looked after.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your very thoughtful review, looking after your father is our absolute pleasure, may I also add what a wonderfully supportive family you are.

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Review from P H (Daughter-in-law of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

Since my mother in law became a resident here, she has improved mobility and receives excellent care. All the staff are very friendly and caring towards her.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your kind review. I am extremely proud of our caring staff, it’s lovely to hear and it’s a pleasure to look after your mother in law.

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Review from A H (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

A very good care home. Had nothing but good experiences here. Mum is very well looked after, leaving us with no worries and can relax knowing she is being well looked after.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for leaving a very kind review, we love having your mum with us.

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Review from K H (Granddaughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

Grandma has been in Newgate Lodge for just over two years. She has come on leaps and bounds and has made great progress. She is well looked after, and the care provided is second to none. It gives us peace of mind knowing she's happy and well cared for. Have advised many friends of how good the home

is.

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Review from Joan J (Friend of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband and I have visited a resident since she arrived and have been very impressed by the care and support, she and other residents' receive. Although she is deaf and cannot speak she is never ignored and is included in things that can be difficult in her case. Residents seem relaxed and well cared

for. It's like a big happy caring family. We have visited other care homes and this is certainly the best.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your kind comments, our family extends to friends and relatives too.

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Review from Pamela C (Daughter-in-law of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

A clean and up to date environment, always very welcoming, someone always available if we need to talk. Both my mother-in-law and father-in-law live in Newgate Lodge. My mother-in-law is upstairs and my father-in-law is downstairs. Both have their needs met really well and the staff have genuine care

and respect for them both.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your very kind words.

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Review from V M (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

The care home is always clean, especially the rooms. The staff are friendly and very caring towards the people in their care. They are alert and watchful and ensure safety for their residents. They engage with them talking and joking and trying to encourage a smile or laugh. From what I have seen my

only concern is the food, I think choice, variety of food could be improved. Although the standard and quality may be ok nutrition seems to be of a low standard.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your very kind review, I will be looking at our menus over the next few weeks with our head chef and would be more than happy to pass on any suggestions.

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Review from A B (Daughter of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience

We visited many homes and it was clear from our first impression on walking through the door this had a warm and friendly atmosphere. It was bright and spotlessly clean. The carers work so hard and know they really care about Mum. The office is very organised and efficient. The management team are approachable,

caring and communicate with family. Mum is very prone to falls - action has been taken. Prevention strategies put in place. Her room was decorated to her choice and is lovely. Also, clear respect is shown for her culture and communication issues.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your kind review, it is an absolute pleasure to look after your mum she is a delightful lady and loved by us all.

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Review from C S (Daughter-in-law of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

We required urgent care for my father in law. I went to look around. The home was clean and beautifully presented. The member of staff who took all the details was kind, professional and understanding. My father in law arrived the following day. A carer immediately advised that the dementia unit would

not be appropriate so he lives downstairs and only sleeps upstairs in the dementia unit. The home manager is excellent and supportive of the difficulties between my husband and his brother. We can visit when we wish. There has been a marked improvement in improvement in both my father in law's physical and mental health.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your lovely review, it is our pleasure to look after your father in law, what a wonderful gent he is.

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Review from Teresa S (Sister of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience

My brother is very happy to live here. He is well cared for and gets on well with everyone including the staff. I find all the staff very caring and always willing to help. All the staff are always pleasant when I visit. Myself being a carer for 28 years I would highly recommend this care home to anyone

needing care.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your lovely review, coming from someone with all your years' experience, it is a true honour.

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Review from B D (Friend of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

I came to visit my friend and firstly I noticed how clean and welcoming it felt here. The staff were very helpful and couldn't do enough for me. My friend's room looked beautiful and she was relaxed as though it's home from home. She was saying how much she feels comfortable in her chair. I would recommend

this care home 100%.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you very much for your review, I am extremely pleased you were made to feel so welcome.

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Review from Mark M (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience

Newgate Lodge is a very homely place for my mother to possibly see out her last years. The recommendations and feedback we have received were all positive, this only proved to us that Newgate Lodge was and is the only choice for us. Thank you to all who have helped us.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your lovely review, looking after your mother is our absolute pleasure, what a wonderful lady she is!

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Review from Sandra G (Sister of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience

I visit my brother nearly every other day, I am so pleased after him being in 2 other homes I found Newgate Lodge. I cannot say one bad word about the home, from management to the dedicated carers, they spend time talking to the residents always giving them plenty to drink and biscuits if they want

one going round asking and taking them to the toilet. If any residents need attention they are there straight away. Been at meal time the food is excellent and plenty of fresh fruit. They pamper the ladies doing their nails and painting them, combing their hair and curling it. The home smells lovely and I am always made very welcome with a cup of tea if I want one. Their bedrooms are nicely decorated, furniture nice.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you for your lovely comments Sandra, it is always lovely to see you at Newgate Lodge. As a team, we all work very hard to make life more comfortable for our residents and visitors who are equally as important.

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Review from Adrian B (Son of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience

My father has been in Newgate Lodge for almost five and a half years now. Throughout that time he has always been so well looked after and cared for by the wonderful, caring staff. They have a hairdresser on site every week and staff make sure that he has opportunity to be taken to have his hair trimmed

when needed in the room where she works from. My father needs a lot of support in looking after himself and Newgate Lodge are able to meet all his needs and more. There are plenty of activities going on and usually music or TV to listen to. He is safe and happy here and loved by the staff; and we know, as a family, that we did the best thing at the right time for him as he needed 24 hour care.

Reply from Kerry Dodd, Manager at Newgate Lodge Care Home

Thank you so much for your lovely review, it makes me immensely proud as a manager to hear such wonderful comments about our staff, who dedicate their time to looking after our wonderful residents and relatives.

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Review from Carolyn H (Daughter-in-law of Resident) published on 16 July 2018
Submitted via Website • Report

Overall Experience

My Mother-in-Law has been living in here for just over a year now and the care she has received has been exceptional. She is alway's saying " how lucky I am that you found this place". The home is clean and well kept and decorated sympathetically to meet the needs of residents with dementia. The management

and staff always keep us informed about what's going on with Mum and the wide variety of events in the Home. The Owner of the Home holds group meeting's with the families of residents which inform us of his intentions for the future, he then asks about our needs and if we have any idea's we would like to see. He allows family members the opportunity to attend training with the staff, as it could help when the resident is out with their families. I attended the Moving and Handling, which made getting my Mother-in-Law up and down so much easier. Everyone from the Managers to the Nurse's, cooks, cleaners and the handyman care about the residents and that's what makes this place special.

Reply from Janet Briddon, Home Manager at Newgate Lodge Care Home

Your comments are most welcome, thank you very much. Whenever we have a training course scheduled, relatives are always welcome to join with staff in receiving current skilled professional training on a wide range of topics, as with staff you all receive a 'certificate' to verify you have also been trained. (The certificate begging to be framed). We all work together in the best interest of Newgate Lodge endeavouring to provide a 5-star care environment and all comments from relatives/visitors are taken on board as this continues to promote new initiatives for the present and the future. Thank you. Jan Briddon (Home Manager).

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Review from Tracey S (Granddaughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience

My nan is currently a resident of Newgate Lodge and is so happy here. The staff are wonderful. It is such a blessing knowing that nan is happy and she always looks so well. I believe she is treated with dignity, she always comments on how happy she is there. They constantly update us on activities

they are doing and anything they feel I need to know. The standard of care she has received is exceptional, even down to the maintenance gentleman who works so hard to make sure that their rooms are so comfortable and like home from home. A very welcoming, clean outstanding home.

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Review from Una H (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience

My mother has been in Newgate Lodge since January, I’ve never seen so much love from carers, this reflects in my mother as to how happy she is. Before she came here I feel everyone else wrote her off and said she wouldn’t walk again. On her first day, she walked the length of the hall and us, as family

visiting, could not be made more welcome. I have not met one carer who I doubt, everyone I feel are amazing.

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Review from M L (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience

My Mother lived in Newgate Lodge from December 2016 until her death in March 2018. She suffered from dementia and had very restricted communication skills and mobility. Throughout that time I always had peace of mind in knowing that she was receiving the best care possible from an amazing team of professional,

hardworking, caring and loving staff. She really did have a 'second family' there and every time we visited we also felt part of this family. The management and staff are all professional and dedicated people and the home is extremely clean, comfortable and well managed. Since my Mother's death is has been necessary for my Father to go into a care home and I had no hesitation in choosing Newgate Lodge for him even though I could have found somewhere close to where I live. I cannot recommend Newgate highly enough.

Reply from Janet Briddon, Home Manager at Newgate Lodge Care Home

Your mother was such a lovely lady, always a beaming smile to greet us. We pride ourselves on being one big family, never assuming to take away our resident's own families but we do 'welcome' every resident in this way. For you to have chosen this home for your father too is a huge privilege and commendation to our 'team'. Your comments are appreciated.

Thank you.

Jan Briddon (Home Manager)

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Meet the Team (10)

Laura Quince

Job Title: Home Manager

Joined: 2022

Laura joined Lidder Care in 2022, bringing over 20 years of experience in caring for older adults. Her impressive career in the care industry has seen her rise from a Care Assistant to Team Leader, then Head of Care and ultimately a Home Manager.

As the Registered Manager at Newgate Lodge Care Home, Laura is dedicated to fostering a happy and safe environment where residents and their families can spend quality time together. Laura’s favourite aspect of her role is engaging with residents and their families.

In her spare time, Laura enjoys spending time with friends and family, loves summer holidays and enjoys diving into a box set in the winter.

Lee Swinn

Job Title: Deputy Manager

Joined: 2015

Lee has been Newgate Lodge’s Deputy Manager for the past 7 years. Lee has worked in care for 19 years and has extensive experience with a variety of conditions within elderly care and those with learning disabilities. Lee has level 5 management and leadership qualifications and has previous managerial experience. Lee’s ethos is putting the residents at the forefront of every decision made with regard to their care package and promoting inclusion between staff members and residents.

Tanya Meason

Job Title: Care Manager

Joined: 2014

Tanya joined Newgate Lodge in 2014. Her journey in the care sector has seen her excel in various roles, from Senior Carer to Care Coordinator. In her current role as Care Manager, she is responsible for audit and compliance and shares her expertise by delivering first aid and moving and handling training.

Tanya loves the daily interaction of residents and their families and the unique challenges that each day brings. Outside of work, Tanya loves spending time with her family and her two children.

Chrissie Hoy

Job Title: Lead Administrator

Joined: 2023

Chrissie has joined Newgate Lodge Care Home as the Lead Administrator and has become an integral part of the team. With 5 years of experience as an Admin Manager, she excels in her role, particularly enjoying interacting with and getting to know the residents.

Her daily responsibilities include liaising with social workers, discharge teams and families, completing payroll for the care team and dealing with new enquiries.

Away from work, Chrissie is a passionate, amateur chef who loves to cook and create new and exciting recipes.

Rebekah Buckley

Job Title: Front of House

Joined: 2022

As Front of House at Newgate Lodge Care Home, Rebekah brings with her a rich background in administration and sales. Since joining Lidder Care in 2022, she expertly and compassionately manages requests, provides tours of the home to potential new residents and their families, warmly welcomes visitors to the home and ensures accurate record-keeping.

Rebekah enjoys meeting new families, connecting with residents and delving into their life stories and experiences. Her passion for people shines through in every interaction.

Born in Scotland and having spent five vibrant years in Germany, Rebekah brings a unique cultural perspective to her work. Outside of work, she channels her creativity into her own business, crafting beautiful wax melts.

Kelly Vernon

Job Title: Activities Coordinator

Joined: 2022

Kelly joined the Newgate Lodge Team in 2022 as a Senior Carer before transitioning to the Lifestyle and Wellbeing Team. With previous experience working with elderly people and individuals facing mental health challenges, Kelly brings a wealth of knowledge to her role.

Kelly’s favourite part of her role is seeing the positive difference that activities have on the lives of Newgate Lodge residents. Outside of work, Kelly finds joy in exploring the outdoors and going on walks.

Leanne Taylor-Horne

Job Title: Lifestyle and Wellbeing Lead

Joined: 2023

Lifestyle and Wellbeing Lead, Leanne became a part of Newgate Lodge in 2023, bringing her rich background in care, activities and childcare.

A qualified Nursery Teacher and teaching assistant, Leanne skilfully oversees residents’ lifestyles, planning events and daily activities that bring joy and engagement. Leanne finds immense satisfaction in witnessing the positive impact these activities have on the residents’ lives.

Leanne is an avid music fan, she loves to dance and when she is not grooving to her favourite tune, she enjoys relaxing and embracing the beauty of the outdoors.

Sharon Luckcuck

Job Title: Head of Kitchen

Joined: 2004

Sharon became a part of the Newgate Lodge team back in 2004 and during her time advanced from carer to senior carer to her current role as Head Chef. With over 35 years of culinary experience, she provides a variety of nutritious and delicious meals tailored to all residents’ individual preferences, taking pride in creating dishes that bring joy to everyone.

When she isn’t cooking up a storm in the kitchen, Sharon pursues her passion for motorbikes and enjoys riding her Harley Davidson!

Denise Shaw

Job Title: Head Housekeeper

Joined: 2003

Denise has been a part of the Newgate Lodge team since 2003. She has had various roles including Night Carer, Day Carer and Senior Carer. Currently, Denise serves as the Housekeeping Manager, where she ensures all areas of the home are impeccably clean and well maintained. Denise takes great pleasure in every aspect of her role!

In her spare time, Denise enjoys getting to immerse herself in a good book, travelling on holidays and spending time with her family.

Tony Nolan

Job Title: Maintenance

Joined: 2022

Following a successful 27-year career installing fire alarms and intruder alarms, Tony joined Lowmoor Nursing Home as part of the Maintenance team in December 2022.

What Tony enjoys most about his role is the satisfaction he receives when a task is completed! He also loves the aspect of problem-solving coming up with ideas and resolving issues. The maintenance team look after the upkeep of the home, perform repairs and maintain outdoor areas.

When Tony is away from work, he enjoys spending time with his family and scouting.

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Newgate Lodge Care Home Reviews (87)

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