Newgate Lodge Care Home

Newgate Lane, Mansfield NG18 2LG
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9.7 87 Reviews
  • Newgate Lodge Care Home, Mansfield
Newgate Lodge Care Home is situated in the market town of Mansfield, Nottinghamshire. The Home is ideally located close to the town centre with good bus, rail and road links and only a short journey to the picturesque settings of Newstead Abbey and Sherwood Forest.

Newgate Lodge is a residential care home registered to provide Residential and Dementia care for 60 older persons. They have been awarded the Dementia Quality Mark by Nottinghamshire Social Services and their CQC rating is “GOOD” with good achieved in all 5 inspection areas (March 2019).

All care plans are designed to meet the unique needs of each individual, recognising their abilities and always encouraging and assisting independence, empowering people to remain in control of their daily lives. The team also invites loved ones and representatives to be actively involved in the care planning process with regular reviews.

If you'd like to find out more about Newgate Lodge, the team welcomes you to visit the home and join them for a day spending time with other residents and staff. You will have the opportunity to have lunch or tea and truly experience their homely surroundings whilst being able to partake in a wide range of person centred activities in a happy family atmosphere and see first hand their delivery of quality care. If visiting isn't possible, the team would love to visit you in your home or in hospital and discuss your care needs giving you as much information as possible about Newgate Lodge.

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Care Provided by Newgate Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Laura Quince (Home Manager)
  • Admission Criteria
    • Pre-Admission assessment must be undertaken by management prior to reisdency being offered
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2003
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Newgate Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for our up to date pricing. Each case is unique and we are happy to discuss fees with you.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime


  • Parking

  • Disabled parking available in the car park at the entrance and down by the main entrance.


Newgate Lodge Care Home Reviews (87)

Total of 87, showing 81-87
9.7

Newgate Lodge Care Home has a Review Score of 9.7 (9.715) out of 10, based on 29 reviews in the last 2 years. Over all time Newgate Lodge Care Home has 87 reviews.

Overall Experience

  • 77
  • 9
  • 0
  • 0
  • 1

Date Published

87
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29
58

Review from Paul H (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The building and facilities are first class.
The staff are absolutely superb, very friendly and nothing is too much trouble.
Since mom went in April 2017 the improvement in her appearance and outlook is nothing more than exceptional, this is all down to the facilities and staff.
The best testament
the home can have is Mom, she is constantly saying when we visit “I’m very happy here” which takes a lot of pressure off our family and gives us a lot of comfort knowing she is being looked after so well.

Reply from Janet Briddon, Owner at Newgate Lodge Care Home

Thank you for your kind review. Such feedback is a positive commendation for all the hard work the staff team put in on a daily basis and I will ensure staff are made aware of your comments. Thank you.


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Review from J E H (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We put my mum in Newgate Lodge care after a fall breaking her hip. After a short stay in a hospital, she was unable to walk and was discharged from physio at the hospital. The first thing Newgate Lodge did was encourage mum to get up and walking which they did the first day. Something the hospital failed
to do. She is now up and mobile again and being looked after in a clean, safe, environment by trained staff that genuinely care about her. She is happy, well fed and bathed regularly thanks Newgate Lodge, the excellent care you have provided for my mum is next to none.

Reply from Janet Briddon, Owner at Newgate Lodge Care Home

Your comments are appreciated, thank you. It is so nice to hear you are happy with your mum residing at this care home. Our staff are well trained & very professional in their delivery of care to all our residents. Thank you for commenting on the staff they will be so happy to read your comment. Jan Briddon (Home Manager)


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Review from Kirsty H (Granddaughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been here since January this year and from being told at the hospital that she’d never walk again due to her having dementia to now you would not believe the progress she has made. On day one they got her up and walking which we had not seen in months. She’s had her ups and downs
whilst being here but the staff have always strived and got my grandma through it successfully and continued to make her progress. She’s happy and well looked after and is like a totally different woman we wouldn’t find a better place for her to be.

Reply from Janet Briddon, Home Manager at Newgate Lodge Care Home

Thank you so much for your positive review. We always consider each resident as an individual, safely encouraging them to lead their life to the very best of their ability, this brings them fulfilment. What a lovely lady your grandma is. Thank you and your family for choosing Newgate Lodge.


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Review from Nicholas M (Son of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newgate Lodge is an excellent care home. I can not praise the staff enough for the care and time they spent looking after my mother. It is clear from the moment you set foot in the home that quality care and a friendly loving environment are their top priority.


I would not hesitate to recommend

this care home for your loved one. I turned up one day to visit to be told that Mum and another couple of residents had been taken out for lunch at a nearby pub and Mum evidently really enjoyed these outings. When I visited at meal times the food looked and smelled very appetizing and the residents obviously enjoyed it.

Reply from Jan Briddon, Home Manager at Newgate Lodge Care Home

Your kind review of our home is very much appreciated. We always strive to maintain community engagement for our residents and know your mum enjoyed her 'pub outings' which were so important to her. We all have many fond memories of her. Thank you, Nick.


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Review from Helen H (Friend of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend went to Newgate Lodge Mansfield in July 2017. She, throughout her stay, was cared for with the utmost dignity and respect. The staff and management were professional and most of all caring. The home was spotless and every time I visited nothing was too much trouble. The staff and manager were
never judgemental and whenever I telephoned were available to talk. Nothing was ever a problem. My friend passed away in December and was given the utmost care, respect and dignity until the end. I cannot thank and praise Newgate Lodge enough.

Reply from Jan Briddon, Home Manager at Newgate Lodge Care Home

Thank you very much for your kind review of our home. Your comments are most welcome. We work very hard to maintain our high standards. Sadly we did not know your friend for very long but I can say it was an absolute privilege to have known her. Thank you.


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Review from Keith L (Nephew of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very experienced in caring on a professional level for people with dementia, and other care needs. I, therefore, looked at Newgate Lodge in a professional way, and a personal way, when my aunt became a resident. I have yet to find a fault with this place after many visits. The staff are always
polite, friendly and helpful. The care is second to none. The manager is so approachable and aware. She took the time to speak to us today - I feel to make sure we were prepared for the inevitable. This was done in such a caring and compassionate way. I live a long way away from Mansfield so would not have any of my loved ones admitted to Newgate Lodge, but I would hope that I could find somewhere as good near to me, but I doubt it! The place is so clean and welcoming. My uncle visited his wife regularly and he too was 'looked out for' by the staff. He once said he felt like he was one of the family. If only every care home could be made to follow the example shown by Newgate Lodge.

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Review from kay G (Daughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky to have found a place for my mum at Newgate Lodge until she died, she was so well cared for, treated with respect and love. The home itself was always spotless clean as were all the residents. Always plenty of staff around to keep an eye on everyone. Altogether a clean, friendly and
loving nursing home.

Reply from Jan Briddon, Home Manager at Newgate Lodge Care Home

Thank you for choosing Newgate Lodge for your mother. It was a pleasure and privilege to have known and cared for her. We always strive to provide quality person centred care for every resident plus a welcoming friendly supportive environment to their families. Your kind comments are very much appreciated.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Newgate Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Newgate Lodge Care Home is calculated as follows: ( (267 Excellents x 5) + (60 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 340 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newgate Lodge Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (10)

Laura

Laura Quince

Job Title: Home Manager

Joined: 2022

Laura joined Lidder Care in 2022, bringing over 20 years of experience in caring for older adults. Her impressive career in the care industry has seen her rise from a Care Assistant to Team Leader, then Head of Care and ultimately a Home Manager.


As the Registered Manager at Newgate Lodge Care Home, Laura is dedicated to fostering a happy and safe environment where residents and their families can spend quality time together. Laura’s favourite aspect of her role is engaging with residents and their families.


In her spare time, Laura enjoys spending time with friends and family, loves summer holidays and enjoys diving into a box set in the winter.


Lee

Lee Swinn

Job Title: Deputy Manager

Joined: 2015

Lee has been Newgate Lodge’s Deputy Manager for the past 7 years. Lee has worked in care for 19 years and has extensive experience with a variety of conditions within elderly care and those with learning disabilities. Lee has level 5 management and leadership qualifications and has previous managerial experience. Lee’s ethos is putting the residents at the forefront of every decision made with regard to their care package and promoting inclusion between staff members and residents.


Tanya

Tanya Meason

Job Title: Care Manager

Joined: 2014

Tanya joined Newgate Lodge in 2014. Her journey in the care sector has seen her excel in various roles, from Senior Carer to Care Coordinator. In her current role as Care Manager, she is responsible for audit and compliance and shares her expertise by delivering first aid and moving and handling training.


Tanya loves the daily interaction of residents and their families and the unique challenges that each day brings. Outside of work, Tanya loves spending time with her family and her two children.


Chrissie

Chrissie Hoy

Job Title: Lead Administrator

Joined: 2023

Chrissie has joined Newgate Lodge Care Home as the Lead Administrator and has become an integral part of the team. With 5 years of experience as an Admin Manager, she excels in her role, particularly enjoying interacting with and getting to know the residents.


Her daily responsibilities include liaising with social workers, discharge teams and families, completing payroll for the care team and dealing with new enquiries.


Away from work, Chrissie is a passionate, amateur chef who loves to cook and create new and exciting recipes.


Rebekah

Rebekah Buckley

Job Title: Front of House

Joined: 2022

As Front of House at Newgate Lodge Care Home, Rebekah brings with her a rich background in administration and sales. Since joining Lidder Care in 2022, she expertly and compassionately manages requests, provides tours of the home to potential new residents and their families, warmly welcomes visitors to the home and ensures accurate record-keeping.


Rebekah enjoys meeting new families, connecting with residents and delving into their life stories and experiences. Her passion for people shines through in every interaction.


Born in Scotland and having spent five vibrant years in Germany, Rebekah brings a unique cultural perspective to her work. Outside of work, she channels her creativity into her own business, crafting beautiful wax melts.


Kelly

Kelly Vernon

Job Title: Activities Coordinator

Joined: 2022

Kelly joined the Newgate Lodge Team in 2022 as a Senior Carer before transitioning to the Lifestyle and Wellbeing Team. With previous experience working with elderly people and individuals facing mental health challenges, Kelly brings a wealth of knowledge to her role.


Kelly’s favourite part of her role is seeing the positive difference that activities have on the lives of Newgate Lodge residents. Outside of work, Kelly finds joy in exploring the outdoors and going on walks.


Leanne

Leanne Taylor-Horne

Job Title: Lifestyle and Wellbeing Lead

Joined: 2023

Lifestyle and Wellbeing Lead, Leanne became a part of Newgate Lodge in 2023, bringing her rich background in care, activities and childcare.


A qualified Nursery Teacher and teaching assistant, Leanne skilfully oversees residents’ lifestyles, planning events and daily activities that bring joy and engagement. Leanne finds immense satisfaction in witnessing the positive impact these activities have on the residents’ lives.


Leanne is an avid music fan, she loves to dance and when she is not grooving to her favourite tune, she enjoys relaxing and embracing the beauty of the outdoors.


Sharon

Sharon Luckcuck

Job Title: Head of Kitchen

Joined: 2004

Sharon became a part of the Newgate Lodge team back in 2004 and during her time advanced from carer to senior carer to her current role as Head Chef. With over 35 years of culinary experience, she provides a variety of nutritious and delicious meals tailored to all residents’ individual preferences, taking pride in creating dishes that bring joy to everyone.


When she isn’t cooking up a storm in the kitchen, Sharon pursues her passion for motorbikes and enjoys riding her Harley Davidson!


Denise

Denise Shaw

Job Title: Head Housekeeper

Joined: 2003

Denise has been a part of the Newgate Lodge team since 2003. She has had various roles including Night Carer, Day Carer and Senior Carer. Currently, Denise serves as the Housekeeping Manager, where she ensures all areas of the home are impeccably clean and well maintained. Denise takes great pleasure in every aspect of her role!


In her spare time, Denise enjoys getting to immerse herself in a good book, travelling on holidays and spending time with her family.


Tony

Tony Nolan

Job Title: Maintenance

Joined: 2022

Following a successful 27-year career installing fire alarms and intruder alarms, Tony joined Lowmoor Nursing Home as part of the Maintenance team in December 2022.


What Tony enjoys most about his role is the satisfaction he receives when a task is completed! He also loves the aspect of problem-solving coming up with ideas and resolving issues. The maintenance team look after the upkeep of the home, perform repairs and maintain outdoor areas.


When Tony is away from work, he enjoys spending time with his family and scouting.