Review from Susan H (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience

Cannot rate this care home highly enough really. I have had both my parents here for the last eighteen months. There have been great changes since the new manager took over earlier this year. A lot more permanent staff and less agency workers, which is good for the residents. Rooms are always clean

and tidy and bedding is freshly washed and clean. Meals are exceptional too, with plenty of variety. All the carers are really friendly and take really good care, with respect too. I know my parents are exceptionally cared for here, with all their needs met.

Reply from Claire Grange, Registered Manager at Nightingale Nursing & Care Home

Thank you for taking your time to support us with your review.

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Review from T T (Son of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience

This care home has seen a massive improvement in the last year.

Reply from Claire Grange, Registered Manager at Nightingale Nursing & Care Home

Thank you for taking time to complete a response for us it is very much appreciated.

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Review from Lesley B (Wife of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience

I find staff and management very approachable and very willing to work with me to make life more comfortable for my husband.

Reply from Rosalind Martin, Office Assistant at Nightingale Nursing & Care Home

Thank you so much for taking the time to complete a review of our Nightingale Nursing & Care Home. We do appreciate this and we will ensure your kind words are passed on to the Team.
With kind regards.

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Review from J L (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and helpful. Feels like a hotel, homely and welcoming.

Reply from Rosalind Martin, Office Assistant at Nightingale Nursing & Care Home

Thank you for taking the time to complete such a kind review of our Nightingale Nursing & Care Home. We do appreciate this and we will ensure that your review is passed on to our Team.
With kind regards.

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Review from M M (Son-in-law of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

My mother-in-law moved to Nightingale after a not very pleasant experience with care homes. Wow, what can I say, the staff do absolutely everything possible to ensure that my mum-in-law is happy, entertained and cared for. The food is amazing and she now wants to stay as she feels this is where she

belongs. The home is constantly having upgrades and with no expense spared. Great place, great team and a great home for my mum-in-law!

Reply from Carly-Jo Tscherniawsky, Recruitment Support at Nightingale Nursing & Care Home

Thank you for submitting a review on Nightingale. I will pass on your feedback to our team members.

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Review from Joanne F (Daughter of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience

My mum is always looked after in a kind and caring way and the staff are really lovely it’s just a pity that they don’t have more staff but that is the situation due to the present climate in this country. The renovations are still ongoing and it is looking lovely now and very clean. Even the cleaning

staff are lovely with the residents.

They all do their very best in a very trying and exhausting job. They all deserve, much more pay than they get! The government should make sure of that to continue to look after our elderly and vulnerable people. Well done to the manager for turning this care home around with of course all the help of the fabulous staff.

Reply from David Chimhini, Interim Home Manager at Nightingale Nursing & Care Home

Thank you for taking the time to submit the wonderful review about Nightingale and our dedicated team across the home. I will be sure to let everyone know of the lovely comments and to see how they are appreciated.

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Review from Carol B (Daughter of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience

Friendly environment. Caring staff. Comfortable furniture. Wonderful and reassuring to see staff that genuinely care. New management team is absolutely outstanding. You can see how much they care about all the residents and staff, 110% devoted. I am so glad my mum is in this care home, I wouldn’t want

her anywhere now, the home has improved immensely under Jasmine Healthcare Ltd. Thank you, Jasmine Healthcare Ltd.

Reply from David Chimhini, Interim Manager at Nightingale Nursing & Care Home

Thank you so much for taking the time to write a review. We're very pleased to hear that your experiences and view of the home have improved in recent weeks. I will make sure to pass these comments on to the team; it really does make a difference in receiving such positive feedback at the moment. Thanks again.

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Review from Josh A (Son of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience

Few months back my sister and I thought of moving mum out of Nightingale. At the time we were worried sick leaving mum in Nightingale. The home has gone through a refurbishment which is of a high standard. The manager is approachable. He has made some great improvements within a short space of time.

We all love him. He is so passionate about the residents. What I like about him is he never takes credit for all he has done. In all his updates he always gives credit to his staff. He is a true leader, an absolutely first-class manager.

Reply from Claire Riley, Office Assistant at Nightingale Nursing & Care Home

Thank you so much for taking the time to write a review. We're very pleased to hear that your experiences and view of the home have improved in recent weeks. I will make sure to pass these comments on to the team; it really does make a difference in receiving such positive feedback at the moment. Thanks again.

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Review from Julie G (Daughter of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at this home since November 2020. I had concerns after my mum had been there a while due to a lack of management skills, ie. poor communication with the home, manager not answering your calls or returning them. Not being advised how mum was. Not being able to visit as regularly

as we would have liked. Since the new manager has taken over, the home has really improved in admin skills and caring. Staff are very friendly and the care they give to mum is very good.

Reply from David Chimhini, Manager at Nightingale Nursing & Care Home

Thank you so much for taking the time to write a review. We're very pleased to hear that your experiences and view of the home have improved in recent weeks. I will make sure to pass these comments on to the team; it really does make a difference in receiving such positive feedback at the moment. Thanks again.

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Review from J M (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

COVID did bring big issues with visiting etc. The home was always just a phone call away and did their best with the situation. Well Done in the circumstances. Many thanks to all staff.

Reply from Alison Riley, Home Manager at Nightingale Nursing & Care Home

Thank you for taking the time to write us a review, and for your kind feedback. I will make sure to pass your thanks on to the team as I'm sure they will really appreciate the feedback. Thanks again.

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Review from S R (Daughter of Resident) published on 2 April 2021
Submitted via Postal Card • Report

Overall Experience

Management and staff have taken every precaution to keep residents safe, healthy and happy during the difficult time of COVID. Had a pod visit with my mum recently she looked happy and well cared for. Thank you to all the staff at Nightingale. Looking forward to indoor visits.

Reply from Alison Riley, Home Manager at Nightingale Nursing & Care Home

Thank you for taking the time to write us a review, and for your kind feedback. I will make sure to pass your feedback onto our care team as I am sure they will really appreciate the feedback. Thanks again.

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Review from Leila H (Wife of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

My husband was transferred to Nightingale from hospital in October 2019 for end of life care. Due to the excellent care and close attention to his needs he is still with us more than a year later. Nightingale's greatest strength is the dedication and kindness of it's staff who do their utmost to give

the residents the very best quality of life they can attain, seeing to their needs with the minimum of fuss and disruption. It has a cheerful, friendly environment and I have always felt most welcome when visiting was allowed. The staff always find time to discuss any concerns I might have and use their expertise to help, reassure and comfort whenever they can. I would not hesitate in recommending them to anyone in similar circumstances to myself when looking for care for a much-loved family member.
(I know that renovations to the rooms and public areas are in process at the moment but due to Covid restrictions I have not seen the results hence satisfactory ratings.)

Reply from Alison Riley, Manager at Nightingale Nursing & Care Home

Thank you so much for taking the time to write us a review and for your lovely comments, they are much appreciated and I will make sure to share them with the whole team. We look forward to seeing you again as soon as we are able to. Thanks again.

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Review from Katrina L (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident at Nightingale Care Home since November 2020. Her care has been 2nd to none, well looked after, made to feel welcome and loved. The care team are wonderful and dedicated, the activities are organised really well. Mum said she would just sit and watch at the beginning, but she

does partake in some activities now. She gets some lovely meals and tries hard to eat what she can. We have seen her come out of herself, since living in a sheltered living flat before on her own. Not been able to go inside the home, but hoping to one day.

Reply from Alison Riley, Manager at Nightingale Nursing & Care Home

Thank you for taking the time to write us a review, and for your kind feedback. I will make sure to pass your feedback onto our care team and also our activities coordinator as I am sure they will really appreciate the feedback. Thanks again.

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Review from Pat W (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience

Couldn't be happier with the care given to dad. He always seems happy when I speak to him and there's always lots to keep him occupied. The staff are very kind and always go the extra mile to make sure he is well looked after.

Reply from Alison Riley, Home Manager at Nightingale Nursing & Care Home

Thank you so much for taking the time to write us a review. We really appreciate it. I will make sure to share your feedback with the rest of the team and we look forward to welcoming you into the home as soon as we can. Thanks again.

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Review from Karen W (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience

We are so impressed with the care that Nightingale staff have given our mum during this very difficult time (COVID 19). We have been supported as a family and nothing is too much trouble. Our mum is always saying how kind they are to her and we couldn't ask for any more than that. We haven't been inside

yet but we can't wait to be able to chat face to face with the carers who are caring for our mum and say thank you.

Reply from Alison Riley, Manager at Nightingale Nursing & Care Home

Thank you so much for taking the time to write us a review. We really appreciate it. I will make sure to share your feedback with the rest of the team and we look forward to welcoming you into the home as soon as we can. Thanks again.

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Review from L W (Granddaughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

The care my grandma receives at this care home is excellent. The staff are always happy to help and nothing is too much trouble. The home is always clean and smells homely. It is a very welcoming place to visit and a fantastic place for my grandma to live.

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Review from S R (Power of Attorney of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care provided. States she feels at home in Nightingale.
Good activities daily. Excellent food. Lovely staff.
Home is clean and smells nice.
Regular updates from staff about the resident. Regular resident meetings.

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Review from S H (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident here for three months. The staff are more than superb and treat her with dignity and good care. She says the food is wonderful. We have been impressed by the care and consideration of every person we have encountered at the home.

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Review from Una B (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

Nightingale care home, in my experience, is everything we could have wished for in helping our elderly mother. Your staff are very keen to help in everyday matters. Our mother came to Nightingale in January 2018 and everyone has worked above and beyond our expectations. We are very grateful to them

all.

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Review from Judy S (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience

Having cared for mum at home and showed care with my sister it came to a time that because of her blindness and dementia, we could no longer give her the care she needed. Since being in Nightingales Care Hone we are thankful for their help, care and friendliness of the staff. Mum is a poor eater and

the kitchen staff go out of their way to tempt her. Her accommodation is very good. This has helped us at a very trying time.

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