Review from Trudy G (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience

Since our Mum came to the Old Vicarage one month ago, the difference in her is remarkable and this is through the excellent caring and understanding of the staff at the Old Vicarage. Her room, which is very important to our Mum is everything we could wish for her. I would also add that the staff encourage

her to participate in activities which mum attends.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you, Trudy, for letting us know how we are doing at Old Vicarage Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Stephanie P (Niece of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

My auntie was only in for a few days but the change in her mood was unbelievable. She was outgoing, chatting to members of staff and residents, she joined in with the entertainment in the home and she encouraged residents to have a sing-along, it was lovely to see a smile on her face and she seemed

less confused.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you, Stephanie, for letting us know how we are doing at Old Vicarage Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are pleased to hear how well your Auntie is doing.

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Review from Jeffrey C (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

Care home was lovely and clean. Very friendly staff. Nothing was too much trouble and my Mum settled in well and enjoyed her stay.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you, Jeffrey, for sharing your experience of Old Vicarage Care Home. We are happy to hear it was a positive one and we appreciate you taking the time to let us know how we are doing. Thank you once again.

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Review from Lisa K (Granddaughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

My grandad seems very happy and relaxed on my visit he was whistling away which means he is happy.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you, Lisa, for sharing your recent experience of our home. We are happy to hear that is was so positive and that your grandad is happy and relaxed. We look forward to seeing you again soon.

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Review from Elizabeth C (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

The Old Vicarage Care Home did my mum proud today when they celebrated her 96th birthday. My mum loves to have a fuss made of her and they know this, it so pleased her. They had dressed her in the birthday outfit that I had given which they know pleased me. They offered tea and cakes to her visitors,

which pleased them. My only regret is that I live too far away and was not able to join them all. Thank you to all the staff.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you, Elizabeth, for your wonderful feedback about the Old Vicarage Care Home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Glad to hear how much of a success your mum's birthday was.

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Review from L E (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

The staff at the home are very friendly and welcoming. The food is homemade and excellent.
My mum was reluctant about going in to a care home for respite but settle in straight away and has nothing but praise for the staff.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you for your comments about your recent experience at Old Vicarage Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Sophie C (Granddaughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

The care, both physical but also mental, that the home gave to my grandmother was outstanding. The love and genuine feelings they showed both for Grandma and my family was second to none.
Seeing them support Grandma at the end of her life has left me eternally grateful to all the staff at The Old Vicarage

Care Home. Thank you!

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you, Sophie, for your comments about your recent experience at Old Vicarage Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from B H (Granddaughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

Cannot thank staff enough for how they cared for my grandmother during her stay and her final hours.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you for your lovely comments about our team here at Old Vicarage Care Home. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from L H (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

Staff at the Old Vicarage couldn't do enough to care and help my mother during her time and final hours at the home. They also made my sister and myself very welcome and help with anything we asked.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Old Vicarage Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Norma C (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience

My mum was a resident during the final months of her life. She had a number of health issues including cancer. She had been housed with family until May 2017 when she was no longer able to receive the full-time care she needed. The Old Vicarage was all wonderful to her, so much so that she believed

she was at home with lots of carers around. Treated with dignity and respect.

Reply from Ronnie Cavanagh, Marketing at Old Vicarage Care Home

Thank you, Norma, for your kind comments about your recent experience at Old Vicarage Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Janet W (Regular Volunteer) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

With great reservation, Mum was admitted to the Old Vicarage Care Home in November but the care she got from the management and all the staff was second to none. She enjoyed all aspects of the home including food, entertainment and trips out. She was cared for with dignity which was very important as

well as having fun with other residents and staff. That's why I still come to the Old Vicarage Care Home as a volunteer and still enjoy it.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Old Vicarage Care Home

Thank you, Janet, for your kind comments about your recent experience at Old Vicarage Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Peter R (Son-in-law of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience

A home from home environment, operated by professional and caring staff.
Excellent housekeeping and spotlessly clean. Choice and quality of food are excellent. General amenities are good and being able to sit out in the garden is very welcome.
My mother in law looks forward to Line Dancing on Monday

evenings and church on Sundays and Wednesdays.
I attended a resident meeting and volunteered to purchase a Karaoke Machine and safe darts and to be involved in organising a boat trip. She seems to be having problems losing underwear which goes to laundry.

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Review from M L (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

Friendly, caring staff. Residents are treated with dignity and respect. Very well cared for. Residents have a daily monitoring diary. Weekly activities are available for resident who wish to participate.

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Review from D R (Brother of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience

I have found this to be a very clean and caring home my sister has only been here for 6 weeks and has settled in very well. They keep us very well informed as to her progress. They always have time to talk to us and explain everything we need to know.

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Review from S C (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

Extremely homely. Excellent caring staff. Excellent food. Well managed. Very accommodating with requests and discussion about my father. Would recommend this home to others. Feel very confident with them looking after my father.

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Review from Chris L (Son of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience

My father is extremely happy at the Old Vicarage Care Home and thinks the staff are very good. My brother and I feel this is a very good service and know dad is safe and well supported. He would like to get our more when family do not visit, possibly in the garden when the weather is appropriate.

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Review from Roger L (Son of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience

The staff, food and care my father gets is excellent. The only minor issue is my father loves fresh flowers! We bring them every fortnight but sometimes find the old dead flowers are still there, just think that they could be removed when cleaning the room!

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Review from Linda S (Daughter-in-law of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience

Staff are friendly and very helpful; any concerns are dealt with efficiently. There are a variety of activities which keep the residents engaged, brightening up their days. Meals are cooked on site and enjoyed by residents.

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Review from J S (Daughter-in-law of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience

The staff all know my mother-in-law and do not have to be prompted or reminded. Her hygiene and dress care are always very good and she enjoys her meals and when able the social activities. Plenty of information in reception hall about what is going on and future events and photographs. From the manager

right through the staff we have never felt we could not approach to ask any questions. We enjoy going in the lounge on our visits and everyone is always dressed nicely.

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Review from Sharon M (Daughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience

After a bad experience in previous care we moved mum to the Vicarage. From the first viewing we felt confident and happy this was a good place to be. Staff are friendly and competent, food is delicious and the whole feel of the place is that of a relaxed and safe environment.
The care and support

for both the resident and their family is great and staff/management are always available to answer any questions or worries we may have.

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Old Vicarage Care Home

Care Provided by Old Vicarage Care Home

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Funding & Fees Guide for Old Vicarage Care Home

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