Orchard House

46 Easthorpe Street, Ruddington, Nottingham NG11 6LA
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10 27 Reviews
  • Orchard House, Nottingham
Orchard House offers the very highest quality of residential care in a converted and lovingly maintained elegant Victorian manor house. It sits in the heart of the lovely village of Ruddington, and only ten minutes drive from the centre of Nottingham.

The home offers a wide choice of comfortable and tastefully decorated rooms for residents to call their own. All residents are encouraged to make their room a special place, by adding treasured possessions, photos, pictures or perhaps a favourite piece of furniture or a much loved chair.

All the staff employed at Orchard House have been chosen not only for their professional abilities but also for their values and caring nature. The home aims to provide the highest quality of care for residents and their families, and this can only be achieved by a compassionate and dedicated team, who treat everyone with dignity, privacy and respect at all times, regardless of their care needs.

The staff at Orchard House also understand that placing a relative in care can be a traumatic experience for family members, so they strive to involve them in everything they do when planning their relative’s care. Families are an important part of the daily running of the home and are encouraged to visit whenever they wish.

As part of the home's help for families they operate an open door management policy allowing them to provide support and advice whenever needed, as well as specific help for those relatives who require detailed information in relation to loved ones who may be living with dementia.

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Care Provided by Orchard House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Jayne Emberton (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Orchard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Orchard House Reviews (27)

Total of 27, showing 1-20
10

Orchard House has a Review Score of 10 (9.981) out of 10, based on 13 reviews in the last 2 years. Over all time Orchard House has 27 reviews.

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  • 26
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Review from Andrea E (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family visit my mum regularly in the care home. On 18th December we joined Orchard House, a large number of residents and their families at the local pub for a Christmas meal. The event was very well organised by the staff. The safe care taking residents to and from the pub. Everyone had a fantastic
time.

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Review from M M (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team organised an incredible Christmas meal for all the residents at the local pub. All the carers were involved to ensure that this was such a wonderful experience for the residents and their families. Previously the manager organised a pub lunch for the male residents. The manager
and her team always go above and beyond for the residents. The kindness and care they all give is just amazing.

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Review from Emily A (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found visiting Dad at Orchard House very welcoming, both for my dad and any visitors. All staff are friendly and approachable, happy to help. They have welcomed Dad into their care very well and he now seems relaxed and happy.

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Review from Neil M (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad was admitted into Orchard House, he was very poorly, the family were prepared for the worst outcome. However, due to his treatment and care from the staff, he not only has settled by, he now has a quality of life.
I have seen my dad dancing and freely walking around. He is cuddled by everyone.
As a family, we are truly thankful that he has been respectfully treated.

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Review from Charlotte (Daughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So much love, kindness in the home. Such as special place, the care is amazing and my mum has settled so well.

Reply from Lynn Jewell, Operations Manager at Orchard House

Thank you for your lovely words about Orchard House. We are so pleased your Mum has settled well and is enjoying the community at the home. Do let us know if there is anything special Mum would like over the Christmas period and we'll do our best to try and fulfil her wishes.


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Review from James C (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Orchard House 2 weeks ago and appears to be settling well. All the staff are friendly and the manager and staff have been very supportive, both when we initially visited to view the home, and since Mum's arrival.
The home has a very nice conservatory and a lovely big garden which the residents
are able to use, especially in the summer months. The home hosted a fireworks display last week on bonfire night and it was good to see so many family members joining the staff and residents on the evening.
Our initial impressions of the Home have been very positive and we hope Mum will be settled and well cared for. There appears to be a calm atmosphere in the Home which contrasts favourably with where she was before.
Thank you to everyone involved in Mum's care.

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Review from A C (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find that all the staff are very proactive towards my mother's care. My sister and I have every confidence in the knowledge that our mother is getting the best quality care we can ask for.

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Review from S J (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I found this care home for my Mum who had dementia. There is a warm, caring welcome every time you visit. The team are highly motivated and are all busy helping residents with kindness and dignity. The management team are brilliant. The residents are all engaged in activities and
are calm and well cared for. Activities are regular and provide fun for the residents. A beautiful garden, used by residents too. Highly recommended by me and my family. Thank you to the staff.

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Review from L O (Niece of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been at Orchard House for a good few months now. I feel that the management team are excellent at passing on concerns updating us with our relative's health issues. I find the carers to be very kind and caring, nothing is too much trouble. Also the kitchen staff very kind and compassionate.
On the whole, I find Orchard House to be well run, very clean and welcoming. Well done. 10/10.

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Review from Julia B (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we have felt very fortunate to have found this care home. Originally the home to both our parents, now the very much loved and enjoyed home to our mum. The Victorian building and its large mature garden are very well kept and the decor updated continually, giving a very homely feel, but
it is the management and the staff that make this care home a comfortable home. The staff greet you with smiles and are all so caring with the residents. The management are very approachable whilst making improvements to the home continually. Mum's words are as she sits in the garden, 'I love being here in my home, the staff are lovely.'

Reply from Lynn Jewell, Operations Manager at Orchard House

Thank you for a lovely review. Management and staff of Orchard House like to consider all who live, work and visit the home as one happy family and we are so pleased that this shows in the care provided.


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Review from Ruth W (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad came to Orchard House, he has been well looked after and has settled well. The staff make us feel welcome when we visit each week.
One suggestion would be that it would be nice if relatives were emailed with details of forthcoming events to attend, as we all love to attend and be with Dad.

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Review from Deborah R (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really looked after in Orchard House. He is very settled and has been since he became a resident 15 months ago. The staff are so welcoming and friendly, and nothing is too much trouble. They always keep us informed of how Dad is. The lady who is now the manager is amazing and an asset to Orchard
House. All the staff are a credit to the village.

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Review from Gaynor D (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Orchard House from another provider, my mum has completely transformed from a withdrawn, silent stranger to the happy, engaged person she used to be. The staff have been wonderful, and they and the other residents have been so welcoming. The atmosphere at Orchard House is so friendly
and happy. I'm so, so pleased we found Orchard House for Mum.

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Review from Maxine K (Wife of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent. The staff are friendly, helpful and efficient right across the board. My husband was taken into care at this home in March of this year and since he has been there his condition (mentally) has improved. They do their best to make him comfortable although he is bed bound. Nothing
is too much trouble.

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Review from P S (Husband of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is looked after very well and is treated with dignity by all the staff. The home is very clean and also has beautiful gardens. The management keeps me up to date with her care.

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Review from James C (Son-in-law of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife’s parents have been in this facility for three weeks now. So far we have been very satisfied with the level of care and attention they have been receiving. We have made multiple visits at various times of the day and always found the place to be clean and tidy with a full complement of staff
on hand. There are ample planned activities during the day to keep residents busy and, in good weather, lovely gardens in the rear of the building to enjoy. The staff have thus far proved to sincerely be interested in the residents well being and seem to work at positively engaging them. At this point, I would give this location two thumbs up.

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Review from Pauline S (Daughter of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had the most wonderful experience with Orchard House. As we entered the challenge of choosing a care home for my 93-year-old parents, we have been so appreciative of all the guidance, support, top-class care and gracious kindness that we have been given from all, and I mean all, of the amazing
devoted carers at Orchard House. Everyone has gone above and beyond to welcome my lovely parents and our family into this new sunset of our parents lives. It is clean, fresh, immaculate and most importantly, a home filled with love and kindness. We really are appreciative and we feel that our beautiful parents are part of a new family that treat each other with dignity and grace. We have an incredible amount of trust in the whole team at Orchard House. Thank you.

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Review from Annette B (Daughter-in-law of Resident) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with Orchard House, when I came to look at Orchard House I know as soon as I stepped inside it was a fantastic care home.
When she was admitted it was so lovely as she didn't want to come at all and the staff had a little welcome cheer and that made her happy.

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Review from A R (Friend of Resident) published on 5 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Home smelt of urine on entry, bedroom had toilet in a cupboard, you could only sit on it with doors open - lack of respect, dignity.
No drink offered resident on three visits as had visitor. Staff very mixed, do not demonstrate caring, not engaged. No contact details taken from me or signing visitor
book if outbreak of Covid, I would not choose to place my relative here.

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Review from V E (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love, commitment and friendliness of Orchard House staff is outstanding. They have become family friends and are doing the most wonderful, precious job looking after our mother. They have just been brilliant in every way. Their communication is excellent and approachable to any problems. Thank
you for everything. Orchard House is a beautiful old house with different areas and an amazing garden, perfect for dementia residents.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Orchard House is calculated as follows: ( (153 Excellents x 5) + (3 Goods x 4) ) ÷ 156 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Orchard House

What types of Care is Orchard House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard House provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Orchard House have?

There are 50 Single Rooms.

What are the Facilities & Services at Orchard House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Orchard House to the centre of Nottingham?

4.0 mile(s) as the crow flies, distance by road may be significantly further.