Orchard House

46 Easthorpe Street, Ruddington, Nottingham NG11 6LA
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10 27 Reviews
  • Orchard House, Nottingham
Orchard House offers the very highest quality of residential care in a converted and lovingly maintained elegant Victorian manor house. It sits in the heart of the lovely village of Ruddington, and only ten minutes drive from the centre of Nottingham.

The home offers a wide choice of comfortable and tastefully decorated rooms for residents to call their own. All residents are encouraged to make their room a special place, by adding treasured possessions, photos, pictures or perhaps a favourite piece of furniture or a much loved chair.

All the staff employed at Orchard House have been chosen not only for their professional abilities but also for their values and caring nature. The home aims to provide the highest quality of care for residents and their families, and this can only be achieved by a compassionate and dedicated team, who treat everyone with dignity, privacy and respect at all times, regardless of their care needs.

The staff at Orchard House also understand that placing a relative in care can be a traumatic experience for family members, so they strive to involve them in everything they do when planning their relative’s care. Families are an important part of the daily running of the home and are encouraged to visit whenever they wish.

As part of the home's help for families they operate an open door management policy allowing them to provide support and advice whenever needed, as well as specific help for those relatives who require detailed information in relation to loved ones who may be living with dementia.

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Care Provided by Orchard House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Jayne Emberton (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Orchard House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Orchard House Reviews (27)

Total of 27, showing 21-27
10

Orchard House has a Review Score of 10 (9.981) out of 10, based on 13 reviews in the last 2 years. Over all time Orchard House has 27 reviews.

Overall Experience

  • 26
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  • 0
  • 1
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Date Published

27
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14

Review from John (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have appreciated the care, consideration and friendship the staff of Orchard House have given to Mum. It was clear to us that Mum’s dementia required specialist care. We have never had any doubt that we made a wise choice by placing her in Orchard House. It seems to us that Orchard House has a happy
and stable staff who understand the needs of the people they are caring for and are committed to doing only their very best for them and their relatives. We know that Mum felt safe and happy and how she felt is surely the most important aspect of her care. We have never had cause to complain in any way about Mum’s care, treatment or health. We have always been impressed by the range of activities taking place, the overall organisation, calm and sense of purpose. Importantly we knew Mum enjoyed her food. Orchard House has competent and caring staff worth their weight in gold. Overall therefore we cannot thank you enough for the superb care you have given Mum.

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Review from Ken D (Husband of Resident) published on 2 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see, I have marked everything excellent. My wife has been at Orchard House for approx 4-years, and during that time, she has received the best care possible. When I drive home after a visit (which is daily in normal times), I am happy that she is happy, safe and well cared for.

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Review from Annette P (Daughter of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House is a very well organised care home. The carer's and staff are brilliant with the residents, helping them with all their daily needs and treating them with care, respect and good-natured banter, which always lifts their spirits, especially my mum. Mum is an insulin dependant diabetic, and
all the staff are very caring towards her condition and her other disabilities. During COVID-19, the care home has made lots of arrangements for families to speak to their loved ones via a laptop or a mobile and even via mobile through the glass door of late. This has been a blessing for families and myself to keep in contact with my mum who I know has been well looked after and happy throughout this pandemic, and the care home has done a wonderful job keeping all the residents and carer's safe. Orchard House has a very large beautiful conservatory that opens onto a wonderfully landscaped garden for the residents to enjoy. I highly recommend Orchard House as a caring care home.

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Review from E S (Friend of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with this care home on my 2 visits.
The friendliness of the management and care staff was immediate on arrival.
So much thought has gone into making the facilities feel like home for the residents.
It was a pleasure to look around and see how much the residents were settled and
happy.
I would not hesitate in recommending this care home to a friend or loved one.

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Review from Gerry S (Friend of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On each visit, we have been very pleased with the care that our friend has been getting. We have had no cause to complain.

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Review from Margaret B (Friend of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my good friend who has been at Orchard House since December 2017. I was worried as to how I would find her, but she is such a happy lady, loves her room and the facilities and all the activities provided. We found the staff to be so caring and friendly. They all seem to love their work. Well
done to them.

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Review from Barry B (Friend of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visit our friend we find the care home very clean and well organised and the staff are very helpful and always willing to help. Nothing is too much.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Orchard House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Orchard House is calculated as follows: ( (153 Excellents x 5) + (3 Goods x 4) ) ÷ 156 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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