St Peter's has a Review Score of 8.1 (8.094) out of 10, based on 5 reviews in the last 2 years. Over all time St Peter's has 28 reviews.
Review from Lorraine C (Daughter of Resident) published on 4 March 2025
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Review from Hayley B (Daughter-in-law of Resident) published on 21 January 2025
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Review from Jason S (Son of Resident) published on 13 November 2023
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Reply from Lynn Jewell, Operations Manager at St Peter's
HI Jason - thank you so much for you r kind review - it's been a pleasure looking after your dad.
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Review from Linda C (Daughter of Resident) published on 23 October 2023
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Reply from Lynn Jewell, Operations Manager at St Peter's
St Peter’s Care Home has looked after the people of Ruddington for over 20 years, giving the best care that we can and it is what we strived to do in respect of the reviewer’s Mum. We disagree strongly with the inferences contained in this review, and it runs counter to our experience of our contact with her family whilst she was with us. We are sorry if this family member now feels that her Mum was not given the very best care, or that they were ignored, but we always felt we had an excellent relationship with them, in fact, they praised our care on many occasions.
We always maintain strong links with resident’s families as we feel it is so important that everyone is involved in the care of a loved one. We will continue this practice going forward and if anyone has any concerns or issues regarding the care of a loved one, they are more than welcome to raise them at any time with us. This is, we feel the best way to give support to both residents and families at all times.
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Review from Danny S (Son of Resident) published on 31 August 2023
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Reply from Chris Tarry, Director at St Peter's
Hello Danny,
Thank you for your lovely review. We try our best for all our residents and are so pleased he and you have appreciated the care we provide.
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Review from Alison F (Daughter of Resident) published on 1 April 2021
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Review from Elaine B (Daughter of Resident) published on 1 April 2021
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Review from Zoe F (Daughter of Resident) published on 31 March 2021
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Review from Alison M (Daughter of Resident) published on 25 March 2021
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Review from Maxine L (Daughter of Resident) published on 25 March 2021
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Review from J F (Respite Resident) assisted by family/friend published on 17 April 2020
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Review from Craig D (Son of Resident) published on 8 February 2020
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Review from F H (Daughter of Resident) published on 18 February 2019
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Review from Edward B (Son of Resident) published on 16 January 2019
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Review from Sharron S (Daughter-in-law of Resident) published on 5 December 2018
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Review from C W (Wife of Resident) published on 23 August 2018
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Review from A W (Friend of Resident) published on 8 August 2018
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Review from K C (Daughter of Resident) published on 7 August 2018
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Review from Antoinette S (Daughter of Resident) published on 6 June 2018
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Review from Sue L (Daughter of Resident) published on 28 March 2018
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The Review Score of 8.1 (8.094) out of 10 for St Peter's is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.193 for St Peter's is calculated as follows: ( (35 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 57 Ratings = 4.193
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.901 Points relating to the number of positive Reviews for St Peter's is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 4 Positive Reviews ÷ 7.6 = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Jan 2018
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