Red Roofs Residential Care Home

35a Grange Road, Newark-on-Trent NG24 4LH
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10 30 Reviews
  • Red Roofs Residential Care Home, Newark-on-Trent
Red Roofs is a truly delightful, home-from-home purpose-built Residential Care Home located on the outskirts of the historic market town of Newark, Nottinghamshire with farmland views and a stunning garden area.

As part of the Red Homes family, Red Roofs embodies its founders’ ethos of delivering exceptional, bespoke, quality care to their residents and support to their families. The consistency of care is down to long serving manager Trish Smith, whose exemplary commitment to care, dedication and compassion inspires her team to strive for excellence every day.

With a focus on maintaining personal independence with appropriate, sensitive support, Life Histories are compiled for every resident, in conjunction with friends and families, to celebrate their uniqueness. Inclusive, purposeful and exciting lifestyle and activity choices including music, dancing, gardening and crafts provide a rich timetable across the week, whilst resident chef provides nutritious and delicious meals and snacks, tailored to individual dietary requirements, for residents and staff to enjoy together in light and social dining areas.

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Care Provided by Red Roofs Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Patricia Smith (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1985
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Red Roofs Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,250
    • RESPITE Self-Funded Residential Care £1,150 – £1,250
  • (these prices are only a guideline, please contact Red Roofs Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Red Roofs Residential Care Home Reviews (30)

Total of 30, showing 1-20
10

Red Roofs Residential Care Home has a Review Score of 10 (9.977) out of 10, based on 18 reviews in the last 2 years. Over all time Red Roofs Residential Care Home has 30 reviews.

Overall Experience

  • 29
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Date Published

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Review from Gilly G (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad were looked after so well over the last two or three years. They have both passed on now and are together again at last.
Such care and compassion were shown to them.
All of their family took heart and were so relieved to know they were safe and their needs were met around the clock.
Their rooms were always kept spotlessly clean, all credit to the ancillary staff as well as their excellent carers.
As my Sister says, they were privileged to stay in their 'home' with no unnecessary visits to hospital until they died in their surroundings and with the people who knew them both so well.
We would wholeheartedly recommend Red Roofs to anyone looking for a special place for their loved ones.
From the bottom of our hearts to all the staff. Thank you.

Reply from Roger Daniel, Owner at Red Roofs Residential Care Home

Thank you so much for leaving such a lovely review. Please accept our condolences. As you say, they are together again now.


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Review from Christine B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The time has come for me to place a review after mum passed away peacefully following nearly 3 years of her home being Red Roofs.
She and Dad took up residence just before their 70th wedding anniversary. This was duly celebrated, and they settled down quickly, right from the very beginning with care
and respect, and friendliness.
When Dad died we were so very pleased he was cared for in his 'home', with no unnecessary transfer to hospital, and then the same again with Mum. The words love, care, and respect, over and over again. Nothing was ever too much trouble, and l always used to think it was a pleasure to step into such a friendly atmosphere, always made welcome, always given time.
My only regret is that you didn't know Mum when she could hold a conversation, knit a baby garment for you, take an interest in your children, and laugh and smile with you.
Thank you all, from the bottom of my heart.

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Review from R L (Niece of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been so impressed with the warmth and welcome my Aunt received when she moved in last week. The staff have all been very kind and efficient and there is a real homely feel as soon as you walk in the door.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

I am so pleased to read that your Aunt has settled in so well.


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Review from Alison H (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Red Roofs from June to September 2024. Although her time was short there my family was so impressed with the calm and pristine environment. Mum was supported by a very dedicated and caring team of staff who worked well together to provide a warm and caring place for the residents.
Three members of staff were particularly kind to my mum and helped her to settle into her new home. Mum's room was always kept immaculately clean and the family was reassured that she was in safe hands under the stewardship of the manager and her deputy.
The staff go above and beyond to organise interesting activities for residents and it was pleasing to see Mum participating in the Home's summer fete, a pizza-making class, and a tribute singer who sang songs from her favourite famous singers.
We would like to say a huge thank you to all the staff who helped to make the last few months of Mum's life more bearable.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to write such a lovely review.


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Review from J D (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Red Roofs. On my first visit after her arrival, I was extremely impressed with the home's accommodation, the public rooms, and her room. All the staff are very caring and friendly and went out of their way to make us welcome and made visits very pleasant. We were met with
tea and biscuits and allowed to use the very pleasant private lounge, where eight of us were able to have a very natural visit. All our family are extremely happy that Mum is so comfortable and well cared for. The home put on activities and Mum was involved in pizza making! This is a first-class care home.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to complete a review for Red Roofs. We are so pleased to hear your mother has settled in so well.


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Review from Wendy B (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place and the staff keep you informed of what is happening with trips and events and is always happy to make you a cuppa. They love people visiting the residents and seeing everyone smile. My dad loves it.
Thanks, everyone.

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Review from Jeanette B (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Red Roofs in November 2023, the home is very well managed. Mum has settled in extremely well. All staff are absolutely committed to providing the best care, they are always friendly, welcoming, professional, polite, and we feel assured Mum is in a safe and caring environment and her needs
are met. I cannot praise the care home highly enough. Mum loves her room, and all activities she gets involved with, lovely food and so very clean throughout. Thank you Red Roofs and all staff members, I would highly recommend Red Roofs Residential Home.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for such a lovely review. The super feedback we receive is so important to our staff and also to the families who read your comments and then feel reassured that they have made the very best decision.


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Review from Sue W (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise and recommend the management and staff of Red Roofs highly enough. They are a team of dedicated, hard-working and passionate staff who try to make every resident feel special by providing activities focused on their hobbies and interests. They all went far above and beyond to make my
Mum's dream of being a part of her grandson's wedding come true although she was not able to attend. They made buttonholes for everyone, did Mum's hair and make-up, got her a fascinator and put her in her best finery. Then they helped her record a very special message to the happy couple. Afterwards, they helped her celebrate with a little fizz, ice creams, a special tea and even made a wedding cake! Later there was music and a little dancing. She thoroughly enjoyed it and I could see how much it meant to her to be a part of and celebrate with her friends. What an amazing and thoughtful thing for them to organise for her. Thank you all so much. I certainly highly recommend Red Roofs.

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Review from Susan R (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Redd Roofs care home for four years up until her death in April 2024. She was always well cared for and all the staff were brilliant. It was a very well-organised care home. Credit due to management. You always made welcome when you visited and always a smile. In my opinion,
it is the best care home in the area.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to complete a review. It has been our pleasure to care for your mum.


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Review from A T (Niece of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always found the staff very welcoming and friendly whenever we visited our auntie. They have plenty of activities, lovely food and very clean. My auntie is always clean and dressed well.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you for taking the time to complete a review.


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Review from C P (Next of Kin) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care home too highly. I am so grateful that they are caring for my friend so well.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you for taking the time to complete a review. Red Roofs Care Home has just received an award from carehome.co.uk as one of the top 20 care homes in the East Midlands, with a 10/10 review score.


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Review from Karen E (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. My mother is so well cared for, the staff are kind and considerate. The home is beautiful, all of the staff work really hard to create such a beautiful home for my mother. Thank you from her eldest daughter.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to write a review. All the feedback we receive is incredibly valuable to our team as we strive to provide the very best care we possibly can.


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Review from Paul B (Father-in-law of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my father-in-law's health declines, all the staff who've been on duty whilst I've been present, have been professional, caring, and efficient. My father-in-law always speaks highly of them, and believe me, he'd be very vocal about any issues he had with his care.

Reply from Roger Daniel, Owner at Red Roofs Residential Care Home

Thank you so much for taking the time to complete a review.


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Review from Ann B (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went beyond. Recently, a group of friends from Dad's old singing group and I decided that since Dad could no longer go to the club, we would visit him to sing.
Despite arriving when staff were rushed off their feet just after lunch, we couldn't have been made more welcome. A pot of tea of tea and
biscuits promptly arrived to wet our whistles and we were off singing, with other residents joining in. A great time was had by all and we'll definitely do it again.

Reply from Roger Daniel, Owner at Red Roofs Residential Care Home

Thank you so much for taking the time to write a review.


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Review from James P (Relative of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to visit my wife's grandad in the home as he has got worse recently and isn't able to come out much. It was my first time to see him at the home, I haven't been to many homes before but I was really surprised at how welcoming and comfortable it felt. The staff were really nice to us and very
nice to Grandad - he seemed to have a genuine rapport with them and they honestly seemed to care about him as a person and not just a client. We were able to go into a lounge upstairs without people in which was nice as my little daughter could then be herself without worrying about disturbing others. I know Grandad never really wanted to go to a home but he has seemed to respond well in his time there even with his slow decline, you always worry that taking away the familiar will be really negative but the home has cared for his needs both physically and mentally and the community they created has helped his life be enriching as possible.

Reply from Roger Daniel, Owner at Red Roofs Residential Care Home

What lovely comments. Running and working at a care home does not always receive the media coverage that reflects just how amazing environments these are for people who work and for people who live there. I have been working in care homes since I was 14; I am now 54. It has been an incredible journey to share time, laughter and sometimes tears with so many lovely people down the years. I always say to my children that if you love people and want to learn humility then go and work in care.


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Review from Lauren P (Granddaughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming during our visit, offered tea/coffee and given private room to use. My grandad seems very happy there, settled and looked after very well. Staff were kind, polite and helpful. Other residents looked happy too.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you for your lovely comments. It is a super happy home and has been so for nearly 40 years.


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Review from Philippa P (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Roofs is my mum's home. She is loved and cared for with exemplary care by all members of the team from the carers to the housekeepers. She is healthier and more content than she has been at home for several years. All of her complex needs are provided for without any qualms. Her happiness and well
being is the driving force. I feel very grateful that I know she is happy, safe and well cared for. The ethos of the home is that life is for enjoying not just for living.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to complete such a lovely review.
It means such a lot to all of the staff at Red Roofs to know that they are doing a great job and one that is appreciated.


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Review from Kylie W (Granddaughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the ladies have been and are amazing in this care home. The care and attention to detail they have given my granny is outstanding. A special thank you to one lady particularly. I will forever be grateful for the care you have given her. You have gone above and beyond in every single way. Thank you
so much.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to post your positive review of Red Roofs.


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Review from Sheena K (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are always pleased with the care that our mum receives also we know she is in a safe and caring environment so we dont have any worries about her. Staff are always kind and helpful and very approachable.

Reply from Roger Daniel, Director at Red Roofs Residential Care Home

Thank you so much for taking the time to complete a review for Red Roofs Care Home.


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Review from Georgina R (Daughter of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother in a time of covid restrictions, the staff did all they could to make her transition from another care home, go smoothly. The staff are welcoming, professional and caring, nothing seems too much for them. Our mother loves the food and the activities. We feel assured that she is in
a safe and loving place and her needs are met. Thank you Red Roofs. It is so important to us that she is happy.

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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Red Roofs Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Red Roofs Residential Care Home is calculated as follows: ( (210 Excellents x 5) + (5 Goods x 4) ) ÷ 215 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Red Roofs Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Patricia

Patricia Smith

Job Title: Registered Manager

Joined: 1988

I have worked at Red Roofs Residential Care home since 1988; first as a cook, then a care assistant and then as a senior carer before qualifying as registered manager in 2004. I was the deputy manager for 18 years prior to becoming registered manager in 2016 and I am in my 33rd year of service.


I am passionate about my role at Red Roofs and thrilled to be part of the Red Homes Healthcare team. Since 2016, Red Roofs has enjoyed the status as a 5-star care home under the Notts County Council ratings model. This is an achievement we are very proud of and keen to maintain.


I work with a wonderful team at Red Roofs and many staff have worked alongside me at Red Roofs for several years. We all work very closely together to ensure that the Red Roofs community continues to represent caring and compassionate care within the beautiful care setting here in Newark.


Danielle

Danielle Mew

Job Title: Deputy Manager

Joined: 2021

I began my career at Newark Hospital back in 2002 as a Healthcare Assistant and working across many wards. After a short but enjoyable period at the hospital, I decided I wanted to work within care and then up came a role at Red Rose Care Community in 2004. I was there for 13 years.


I have over 20 years of experience in the care sector and feel I can really add to the team. I have adored all of my roles including being a care assistant, senior care assistant and a care quality manager. I have been given a fantastic opportunity to be the new cover deputy manager for Red Roofs during Joanne’s maternity leave.


I am very passionate about my work and who I look after. I have always believed in delivering high quality person-centred care and making our residents lives more meaningful.


Frequently Asked Questions about Red Roofs Residential Care Home

What types of Care is Red Roofs Residential Care Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Red Roofs Residential Care Home provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Red Roofs Residential Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Red Roofs Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Red Roofs Residential Care Home to the centre of Newark-on-Trent?

1.4 mile(s) as the crow flies, distance by road may be significantly further.