Willow Tree House

3 Sutton Road, Mansfield NG18 5ET
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8.1 21 Reviews
  • Willow Tree House, Mansfield
Willow Tree House is a beautifully refurbished and tastefully decorated care home that has recently opened less than a mile from the centre of Mansfield. The home gives local people the opportunity to enjoy high quality care and accommodation in a warm and relaxed setting. It offers both residential and dementia care, providing for those people who wish to be independent as well as those who may need a little more attention and looking after.

All the bedrooms are light, bright and individually decorated. There are several seating areas and individually styled lounges, as well as lovely quieter areas for when someone wants time for themselves. Complementing the home’s interior are landscaped gardens and patio areas – perfect for when the weather is warmer. The home has an experienced and compassionate staff team who want everyone to feel they are being looked after with dignity and respect. The residents’ wellbeing is the home's top priority.

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Care Provided by Willow Tree House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Laura Butler (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking on site


Willow Tree House Reviews (21)

Total of 21, showing 1-20
8.1

Willow Tree House has a Review Score of 8.1 (8.075) out of 10, based on 2 reviews in the last 2 years. Over all time Willow Tree House has 21 reviews.

Overall Experience

  • 13
  • 7
  • 0
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  • 1

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19

Review from Angela S (Friend of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to you form the hospital having had a stroke. The first time I came to visit him at Willow Tree Care Home, I was assured that they would feed him up, get him stronger and my word have they stuck to their words. This is such a lovely place to have a loved one in your care. Each time I
have visited, I see the dedication in all of your staff, nothing is too much trouble for any of them no matter what their rank. It has been an eye-opener for me, seeing how demanding this job can be and how they cope 'very well I think'. God bless you.

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Review from Andrea G (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad moved into the care home together in July 2022. Dad had a fall and Mum has mild dementia. Every member of staff made Mum and Dad feel safe and comfortable from day one, offering support and reassurance as they can both be anxious at times. Nothing was too much trouble, Mum and Dad were treated
with kindness, genuine fondness, respect and dignity at all times. The home manager leads from the front and was herself a huge support to Mum and Dad and when I needed a bit of support was always available to listen and reassure me. A truly wonderful group of people.

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Review from Shannon R (Granddaughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is the best we did for my mamma. I've never seen her so happy. I have a lot of respect for all the staff working there. Thank you for everything you have done and continue to do.

Reply from Martin Fox-Smith, Regional Manager at Willow Tree House

Many thanks for your great review of our care home and staff.


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Review from Sharon E (Daughter of Resident) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Tree House is a beautiful care home. Light and airy, lovely decorations throughout. Colour coded to help residents find their way. Each bedroom is furnished beautifully and each room has its own door with a number to identify it, just like a front door. My mum has been in the home for over a
year now. She settled in very well, which was quite a surprise, as she can be difficult as she has dementia. The staff are so caring for all residents and visitors. They care for their residents and their needs to the utmost. They keep them safe, well-fed (my mum has put weight on since staying there) and they entertain and joke with residents to keep up their moods. They have plenty of rooms for residents to meet up in and a lovely outside area. Due to Covid, the entertainment has stopped but prior to this, the home had very good entertainment to give everyone a good experience.

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Review from A O (Son of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My own experience relates to poor care and vague communication and lack of detail regarding care and basic procedures being followed, in a year when in-person visits have not been allowed it has been more important than ever to have accurate and timely information provided and in this respect the care
home have failed at every level and its now apparent that the problems ran far deeper than just the visible communication issues. Following complaints regarding care and communication, it then became clear that unfortunately staff members were prepared to lie about important and critical tasks and information. The latest CQC report is damning and illustrates the problems run much deeper than communication with poor care and infection control (critical in a pandemic) illustrating a massive management failure to look after residents as they should expect. While individually some staff were very good it’s clear this is down to individuals rather than any management or organizational process – avoid.

Reply from My Care, Manager at Willow Tree House

At Willow Tree House we recognise that during the Coronavirus Pandemic our usual working practices have been put under severe strain and despite our best efforts, this has resulted in a lack of efficient communication as highlighted by our latest CQC report. We would like to make clear that we have reacted swiftly to bring about changes within the home and have been working closely with the CQC Quality Audit team on an agreed plan for getting the home back to its previous good standards in all areas. Where staff changes were necessary, these have been made and we are confident that at our next inspection, we will receive a very different review. We take both the welfare of our residents and the feelings of families seriously and will always respond and react to comments when necessary. If any individual relative wishes to discuss concerns about any home then they can always arrange to speak to the relevant Manager, who will be happy to discuss any issues.


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Review from M B (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to mum becoming a full-time resident at Willow Tree House, she was placed in two other care homes, so I feel I gained insight into the level of care provided by staff and also a perspective around the quality of facilities.
The level of care by the staff at Willow Tree House is exceptional.
Our immediate impression when we arrived with Mum to look around was extremely positive. All the rooms are well maintained, and the smell was one of cleanliness. Mum has dementia and is constantly walking around; she walks around the ground floor, which is secure and safe. Staff members are present around all the building at all times. I have been present whilst the staff washed and changed mum; she can become agitated during this task. Staff are brilliant at calming mum. I have been present during meal times, food is of good quality and varied. Staff take time to support feeding. Mum isn't able to cut food so she is given meals that she can manage.
It was extremely difficult leaving mum in the care of others, and I cannot emphasize enough how well mum is cared for.

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Review from S M (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a clean, warm and safe care home, which has a lovely family feel. Staff work hard under difficult situations - dementia residents can be unpredictable and difficult, but staff achieve a good level of care.
Food/meals are good. I feel that the staff have taken time to understand my relative.

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Review from Pearl C (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was 93 years old in Jan. 2020 and she needs a lifting frame to move her to chairs etc. I have been impressed with the handling of her. All aspects of care have been shown to be of the highest order during the recent pandemic. Much appreciated and thank you to all concerned.

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Review from Margaret C (Sister of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is so true. Willow Tree House is so lovely. The staff are so friendly and helpful. Nothing is too much trouble for the residents or visitors. Willow Tree is very light, comfortable and spotless and the food is lovely. My sister is very happy here. Thank you.

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Review from Gerry K (Daughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 85 year old Mum, who has dementia, needed respite care after my Dad was admitted to hospital in Mansfield. We struck gold when we found Willow Tree. The home is fresh, clean and decorated in a contemporary style. The staff are friendly and welcoming - nothing too much trouble. They cared so well
for Mum and treated her with dignity and respect. Eventually, we had to move her to a care home closer to home. However, I would unreservedly recommend Willow Tree!

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Review from Melissa R (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited regularly over the past month. I have found the place to always be clean and tidy and the staff extremely helpful.
I attended the autumn fair and supported my dad to join in the activities. It was evident that the residents enjoyed their time there actively getting involved as well as
family and friends, they especially liked the entertainer who sang age-appropriate songs that the residents could sing along to and relate. to

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Review from Nicola S (Respite Resident) assisted by family/friend published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my time in Willow Village. I went in for respite care because my Mum had to have a new knee. I was in for 3 weeks in total. The meals are lovely and the care staff are very good with you. They make your stay very comfortable and cant do enough for you. I would definitely go in there again
if my Mum has to go in hospital again.

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Review from Brent D (Resident) assisted by family/friend published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will willingly come back.

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Review from Kerry S (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks respite in the care village whilst I was on holiday. The staff could not do enough for her. They made every effort to sick to mums usual routine which helped me enormously when we got her home and did not cause too much confusion. The facilities were 5 star and the staff were
wonderful.

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Review from C H (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were really impressed by the care and attention my mum received. All involved were really caring and did their best.

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Review from Thomas M (Brother of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my brother from Scotland. I was welcomed by management and staff on several occasions I was offered drinks and sandwiches and at lunchtime, a table was set for me and my brother which was really lovely. The staff were friendly and a credit to the manager for managing a beautiful
home. Well done.

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Review from Brian K (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the accommodation and the staff.

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Review from Karen S (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has come here from hospital and required rest and recovery before returning home. She has been well cared for and has now recovered from hospital. The staff have been helpful and taken good care of my mother.
I would recommend this establishment as a friendly and good place to recover in.

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Review from J B (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was put into Willow Tree House following an illness and hospital stay for temporary respite. Whilst in the home, mum has problems regarding mental health, following the illness at her home and hospital. However we never expected mum to like it at a care home, but she does. So much so that her stress
has been replaced with calm and safety.
She does not wish to come home.

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Review from Gail L (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for six years now, (she was in Rose Court before it was taken over by My Care). The carers here are brilliant, very caring and helpful. My mum is happy in her own way and while my mum is doing well I have nothing but praise for the staff at Willow Tree House.

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Current Review Score: 8.1 (8.075)

Overview of Review Score

The Review Score of 8.1 (8.075) out of 10 for Willow Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Willow Tree House is calculated as follows: ( (19 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for Willow Tree House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Willow Tree House

What types of Care is Willow Tree House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Tree House provide?

Day Care, Convalescent Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Willow Tree House have?

There are 60 Single Rooms.

What are the Facilities & Services at Willow Tree House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willow Tree House to the centre of Mansfield?

0.6 mile(s) as the crow flies, distance by road may be significantly further.