Willow Tree House

3 Sutton Road, Mansfield NG18 5ET
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8.1 21 Reviews
  • Willow Tree House, Mansfield
Willow Tree House is a beautifully refurbished and tastefully decorated care home that has recently opened less than a mile from the centre of Mansfield. The home gives local people the opportunity to enjoy high quality care and accommodation in a warm and relaxed setting. It offers both residential and dementia care, providing for those people who wish to be independent as well as those who may need a little more attention and looking after.

All the bedrooms are light, bright and individually decorated. There are several seating areas and individually styled lounges, as well as lovely quieter areas for when someone wants time for themselves. Complementing the home’s interior are landscaped gardens and patio areas – perfect for when the weather is warmer. The home has an experienced and compassionate staff team who want everyone to feel they are being looked after with dignity and respect. The residents’ wellbeing is the home's top priority.

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Care Provided by Willow Tree House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Laura Butler (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking on site


Willow Tree House Reviews (21)

Total of 21, showing 21-21
8.1

Willow Tree House has a Review Score of 8.1 (8.075) out of 10, based on 2 reviews in the last 2 years. Over all time Willow Tree House has 21 reviews.

Overall Experience

  • 13
  • 7
  • 0
  • 0
  • 1

Date Published

21
0
1
2
19

Review from A S (Wife of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has Alzheimer's and is always treated well by the staff. Visitors are always made to feel at home. Activities are good and varied. Outings are conducted as well. The home has recently undergone a total renovation by new owners with a big improvement.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.1 (8.075)

Overview of Review Score

The Review Score of 8.1 (8.075) out of 10 for Willow Tree House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Willow Tree House is calculated as follows: ( (19 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for Willow Tree House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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