South Moor Lodge Care Home

South Moor Road, Walkeringham, Doncaster DN10 4LD
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9.6 71 Reviews
  • South Moor Lodge Care Home, Doncaster
South Moor Lodge Care Home is centred around an old nineteenth century barn, situated within a two-acre landscaped site surrounded by countryside.

It has bedrooms with en-suite shower rooms, mainly on the ground floor.

The team offer personal care for residents and also those living with dementia. Jasmine Healthcare acquired South Moor Lodge in March 2015.

All team members respect and appreciate the individual needs and wishes of each and every one of the residents.

For more information see South Moor's website.

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Care Provided by South Moor Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa McAnulty (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for South Moor Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,125
    • Self-Funded Residential Dementia Care £990 – £1,125
    • RESPITE Self-Funded Residential Care £1,240 – £1,375
    • RESPITE Self-Funded Residential Dementia Care £1,240 – £1,375

  • Our fees range from £990 to £1,375 per week.
    Please contact us for more details about the packages we offer.
  • (these prices are only a guideline, please contact South Moor Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime but please do try to avoid 12pm and 4pm for lunch and tea time


  • Parking

  • Plenty of onsite parking


South Moor Lodge Care Home Reviews (71)

Total of 71, showing 41-60
9.6

South Moor Lodge Care Home has a Review Score of 9.6 (9.619) out of 10, based on 28 reviews in the last 2 years. Over all time South Moor Lodge Care Home has 71 reviews.

Overall Experience

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  • 20
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Date Published

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Review from Sarah H (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and manager are all very caring and helpful. They are always helpful and happy to update you on your parent or take the phone to them. My father passed away in December, and I collected mum for the funeral, she was dressed and ready, and the staff were so supportive and really easy to talk
to. It meant so much to know that all the staff we're primed and compassionate to each of the resident's circumstances.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you so much for taking the time to write a review, and for your lovely comments about both myself and the team. I will make sure to pass these on; it really does make a difference in receiving such positive feedback at the moment. Thanks again.


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Review from L N (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here since December 2018 and we are extremely grateful for the care she has received over this time, especially during the COVID outbreak. The home did have a few cases but kept us informed of the situation. I know everyone was extremely lucky pulling through and I'm sure it
is all down to the care and attention from all the members of staff. Mum seems happy there and takes part in lots of activities which they put on for the residents. The best thing for me and my sister is that we can see what Mum is up to by checking Facebook. This is an excellent way of keeping involved in her life until visiting restrictions are lifted.

Reply from Lisa McAnulty, South Moor Lodge Care Home Manager at South Moor Lodge Care Home

Thank you for taking the time to write us a review and for your kind comments, they are much appreciated. I will share then with the rest of the team who I know will be thrilled with the feedback. Thanks again


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Review from Lynne H (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within days of Mum’s move to South Moor Lodge, we knew we had made the right choice. The improvements in her health and enjoyment of life were, frankly, stunning. We were heartened by the caring, even loving, approach of all the staff and by the way the residents were kept stimulated and occupied. Mum
was quickly embraced by her lively and warm South Moor Lodge family. Naturally, we worried about the threat of the Coronavirus entering the home but when it did, the staff leapt into action, isolating the sick residents with a dedicated care staff. What a huge relief when the last of the patients danced and laughed their way out of quarantine to loud celebrations, South Moor Lodge style. All recovered! No spread! What a truly remarkable job, then and now, by all the staff! Heroes all! And through the months of isolation, all the residents are entertained and kept busy by the wonderful, endlessly cheerful, Activities Director.
Mum says it best, 'My only complaint is, that I have no complaints'! Thank you, South Moor Lodge!

Reply from Lisa McAnulty, South Moor Lodge Care Home Manager at South Moor Lodge Care Home

Thank you for taking the time to write us such a wonderful review. Your lovely kind comments are very much appreciated. I will share then with the rest of the team who I know will be thrilled with the feedback. Thanks again


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Review from Astrid L (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in this care home since September 2019, and I can honestly say the care she has received has been exceptional. The patience, kindness and consideration shown to the residents is exemplary. As a daughter who lives in a different time zone (Canada), it is reassuring to know
my mother is being well taken care of.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you so much for taking the time to write us a review and for your lovely comments. They really mean a lot, especially at the moment. I will make sure to pass on your kind feedback to the rest of the team. Thanks again.


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Review from Louise D (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South Moor Lodge has provided an extremely good standard of care to my father. After living in the home for several months, he has really settled in and found a new lease of life following living on his own for some time. It is a fun place to be with a focus on keeping everyone active and safe. I would
definitely recommend this happy, professional home to anyone contemplating this difficult decision.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write us a review, and your kind comments. I will pass them onto the rest of the team who I know will be thrilled with the feedback. Thanks again and we look forward to seeing you again as soon as we are able to open to visitors.


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Review from Dennis T (Resident) assisted by family/friend published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very helpful nothing is too much trouble for them.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write us a review, we really appreciate your comments.
I will make sure to pass them onto the rest of the team.


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Review from J W (Son of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities lady does an amazing job with the upkeep of the Facebook page, it is so nice to see pictures throughout the week of all the activities that take place. It was also nice to see the memory box that she lovingly created for my mum. We really appreciate it.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write us a review. I will pass on your lovely comments to the activities lady who I know will be thrilled with the feedback. Thanks again.


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Review from C F (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum at South Moor Lodge is excellent. All the staff are genuinely caring and treat my mum and all the residents with respect and affection. They are professional, knowledgeable and will look for innovative solutions to the sometimes demanding consequences of dementia. The management
have been very supportive, welcoming and involved. The activities coordinator is wonderful and makes South Moor feel like a home with entertainment. My sister and I are very happy mum is cared for at South Moor Lodge Care Home.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you so much for taking the time to write us a review and thank you for your kind comments. I will make sure to pass them onto the whole team (including our Activities Coordinator). I know they will be really thrilled with the feedback. Thanks again.


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Review from Georgina C (Friend of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been around for four days. The care is exceptional and the staff cannot do enough for you.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for your lovely comments about our team, I will make sure to pass it on and I know they will be thrilled with the feedback.


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Review from M W (Wife of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in residence for four days only. His attitude has responded to the care and accommodation he has received in a most positive manner. All looks good for the future - his future and my future.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for your kind comments. It's great to hear both you and your husband are feeling positive about the future. Thanks again.


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Review from J F (Husband of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is well run but would benefit for more caring staff.
The rooms are cleaned daily to a high standard. Visitors are made welcome and treated accordingly.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write us a review and for your comments. We are currently recruiting for care staff and hope to have these roles filled ASAP. I will pass your comments onto the rest of the team. Thanks again.


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Review from P B (Sister-in-law of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visit our brother-in-law with my sister quite often, we have always thought how lovely it is here, even to the point of wanting to stay hear when it's our time for a care home. The staff are just brilliant and would do everything to make things happy for our brother-in-law and all the
residents here. They are also, very good to our sister, us and all visitors.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to leave us a review. It's really lovely to read your kind comments. I will make sure to pass them on to the rest of the team, who I know will be thrilled. Thanks again.


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Review from T H (Resident) assisted by family/friend published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They never leave me, they look after me all the time.

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Review from Alison H (Wife of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just been in South Moor Lodge overnight. The food is excellent and the staff are caring. I did have an issue over painkillers not being issued but it was a misunderstanding and after a discussion with the manageress, who is a very caring person, who explained the situation, I feel happy
that this matter was resolved. Thanks.

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Review from Diane C (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here in June 2017 after a fall and hospital stay. Originally for respite but she decided that she wanted to stay. We were soon offered a newly-refurbished room, a considerable improvement with walk-in wardrobe and en-suite wetroom. It is kept very clean for her.
Number one asset at
Southmoor is the staff, who are caring, friendly and never impatient. This applies to agency staff also. The laundry is very good.
The food has been excellent from the start and my mum is eating better now than she has for years. Her little whims are well catered for.
In recent times the activities have become much more varied. There was even a birthday party for my mum recently with mocktails, cake and armchair dancing! An added bonus is the new Facebook page, which is good for me living 200 miles away being able to see what my mum is up to.
There are ongoing improvements which should enhance the day to day living of those who live here.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write us a review and for your lovely comments. I will pass your feedback onto the rest of the team.


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Review from Claire (Granddaughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our hopes were high that we could begin to stop worrying about mum/grandma once she was being cared for in a home. Southmoor Lodge sounded promising as the company's mission was to provide the 'highest standards of care'. Unfortunately, this home fell way short of those aspirations.


The home is spacious

and mum/grandma enjoyed a beautiful room. Many of the staff were caring and hard-working, however, despite management denial, they were clearly very stretched. It was on occasions difficult to find care staff at all. Residents would be seeking aid for those that couldn't mobilise themselves.


We felt the needs of mum/grandma could not be met by the home. It was both sad and concerning that despite frequent requests, a lady so particular about her personal hygiene and who was prone to infections, went weeks without a bath or shower.


We felt like we were constantly chasing up management over concerns, were frequently fobbed off and overall left disappointed by Southmoor Lodge.


Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write a review and for your comments. I’m sorry that you and your family feel disappointed in South Moor Lodge, we work hard to make sure all residents and their family have a positive experience with us and on this occasion, we fell short of those standards. During the time your mother/grandmother was with us we experienced a sudden increase in occupancy leading up to Christmas, which did temporarily put a lot of strain on our staff despite increased staffing levels. We will avoid a similar situation in the future and make sure any new residents join us gradually.


Our Managing Director would like to have a conversation with you to get more detailed feedback about the issue’s your family had at South Moor Lodge and how we can do better in future, would it be possible for you to get in touch and provide your contact details so he can give you a call (info@jasminehealthcare.co.uk) Again please accept my apologies and our assurance we have taken action on the points highlighted in your review.


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Review from Kenneth S (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in South Moor Lodge for 6 years. In all that time I've never been given any reason to make a complaint. This to me is a good sign that staff are very caring towards the patients.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write a review and for your comments. I will pass them onto the rest of the team. We really appreciate it.


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Review from L M (Relative of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Relative with Alzheimer in their 90's entered South Moor Lodge. Overall, all aspects of home and care is very good. Management supportive, especially the assistant manager who supported the family with social services assessment - very very good.
Housekeeper excellent in their duties and in their cheery
upbeat personality as was the cleaner, working under the housekeeper.
Very supportive team - ready to listen and take on board any concerns.

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you for taking the time to write a review and for your lovely comments. I will pass them onto the rest of the team, I know they will be thrilled with the positive feedback.


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Review from P H (Power of Attorney of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly delighted with all aspects of care my friend has received. The staff are very friendly and eager to help whenever the need arises. It would be nice to have heating in the shower room but that is a small 'niggle'. I would be quite happy to live here myself if the need arose!

Reply from Lisa McAnulty, Manager at South Moor Lodge Care Home

Thank you very much for taking the time to write a review and for your comments. They are much appreciated and I will pass on your feedback to the rest of the team at South Moor Lodge.


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Review from Phillip R (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since there has been a change of manager, the home has improved beyond recognition and as far as I'm concerned, my dad has been looked after extremely well.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for South Moor Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for South Moor Lodge Care Home is calculated as follows: ( (228 Excellents x 5) + (81 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 331 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for South Moor Lodge Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Lisa

Lisa McAnulty

Job Title: Home Manager

South Moor Lodge is led by its experienced manager, Lisa McAnulty, who supports our qualified team of care, kitchen and housekeeping staff.


Lisa joined South Moor Lodge in August 2018, having worked within the elderly care sector for 25 years. After beginning her vocation in care, as a care assistant, Lisa has worked her way up the ladder. Lisa and her team, work tirelessly to ensure that all our residents are supported, and cared for to a high standard, whilst promoting their dignity at all times.


Lisa passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights, independence, are fundamental to her approach to care.