Sutton Court Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.3 123 Reviews
  • Sutton Court Residential Home, Sutton-in-Ashfield
Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.

It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.

Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at all times.

Ashmere Nottinghamshire are offering all long term residents an opportunity to design their own bedroom. A show bedroom is located on the first floor of at Sutton Court where residents are able to view a wide range of carpets, paints, soft furnishings, fabrics and furniture which are available for them to choose from should they decide to take a room in one of their Nottinghamshire homes on a long term basis.

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Care Provided by Sutton Court Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Jefford (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (54)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Sutton Court Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,176
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,176
  • (these prices are only a guideline, please contact Sutton Court Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have plenty of free onsite parking


Sutton Court Residential Home Reviews (123)

Total of 123, showing 1-20
9.3

Sutton Court Residential Home has a Review Score of 9.3 (9.343) out of 10, based on 29 reviews in the last 2 years. Over all time Sutton Court Residential Home has 123 reviews.

Overall Experience

  • 96
  • 20
  • 3
  • 0
  • 4

Date Published

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94

Review from J E (Wife of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband moved into Sutton Court Residential Home he has had excellent care. All the staff are kind, caring and understanding.
He has got to know them and they have got to know him, which is very very reassuring.

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Review from A G (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first couple of weeks were very unsettling for Mum and her family, however, the staff were very supportive and looked after Mum as well as expected working under pressure from long hours and the amount of patients being admitted. All staff were extremely helpful at all times and are commended for
their care and commitment to all residents and families.

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Review from Dilys H (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would highly recommend the Sutton Court Residential Home for the care given to my mother. The staff are amazing, they are all so pleasant with a wonderful attitude to their work. Also, I can discuss anything with them, they always make time to listen, even when busy.
The residents are always encouraged
to participate in activities and there always seems to be something organised to keep them happy, especially with a particular staff member who is lovely - I really have peace of mind.

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Review from Vicky B (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is extremely happy, she is very well cared for. The staff are excellent, always attentive, considerate and deliver care with a smile.
Mum eats very well and her weight has increased considerably.
Mum's happy therefore we are happy.
Thank you to everyone, you do an excellent job.

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Review from Julie H (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely with the residents, who all appear to be happy and well looked after. There is always something happening, providing a varied itinerary of entertainment.
The food is good with various options daily.
My Mother is very happy at Sutton Court.

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Review from J S (Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault any of the staff, especially a particular member of staff she goes the extra mile for me, as in taking me shopping and taking me out on trips, she will do anything for me. The manager will also go the extra mile. The food is fantastic and the home is always a cheerful place.

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Review from P G (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came to Sutton Court I have nothing but praise for all the staff. I have found all the staff including carers, receptionists, cleaning staff, managers and catering staff to be very helpful. As a family, we are relieved and happy that my father is getting all the care he needs. I am always
fully informed of any changes in his status and kept well informed. He loves taking part in activities which include quizzes, bingo, arts and crafts and days out The list is endless. All the staff have been very welcoming to my mother and me. I have no hesitation in recommending Sutton Court to anyone's parents or relatives needing care.

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Review from A W (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I consider this place to be neglectful. The staff were on short supply and over worked. We found their responsiveness to requests to be very poor. There was a lack of supervision of vulnerable residents. The activities coordinator appears to try really hard but activities are not always accessible to
all and facilities are not utilised well. Rooms are okay, although our experience was that the room did not match needs despite management reassurance. Food appears well prepared but I did not observe residents being supported to ensure they ate/enjoyed their meals despite obviously needing support. Senior staff do not portray any sense of direction or supervision or junior staff. Basic care needs are very lacking here. This place hides behind its advertised facilities. It is all smoke and mirrors - beware! They really do need to concentrate on basic care, and get that right. I would not recommend this care home under any circumstances. I would rate it zero if I could.

Reply from Claire Sharpe, MD at Sutton Court Residential Home

Your review is incredibly disappointing and is not reflective of the high levels of care we offer our residents. Comments regarding support at mealtimes is categorically untrue. We are deeply sorry that you felt necessary to publicly voice your concerns as opposed to following our complaints procedure.


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Review from A P (Daughter-in-law of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law can be very difficult and demanding, but the carers always seem to know what to say to calm the situation. She is always dressed well, and clean, hair and nails always look good. There are many activities which she enjoys joining in.

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Review from T S (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing and care for my mum. Always there to support my mum's care needs. The staff are friendly, helpful and supportive. The food is amazing, Mum loves the food, all freshly made.

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Review from A H (Stepdaughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed by the quality of the care home, the setup and most importantly, the staff.
From our initial visit, we were immediately reassured that this was a caring and high-quality home, totally based on the happiness and care of the residents. All the residents we have met all seem calm and
happy and to have a good relationship with the staff.
The layout of the home makes this such a safe and reassuring environment for the residents and daycare users, with additional services such as the hairdresser, nail bar, tea room and pub making such a difference in the continuation of normal life and routines.
The attention to detail, the activities, such a diverse range and the facilities all make it clear to us that we have found where we need for the rest of our ongoing care needs. Was such a weight off our minds when we found this lovely, lovely home.

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Review from K B (Granddaughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is a resident of Sutton Court and I just want to send my utmost thanks and gratitude to all the lovely staff for their kindness, respect and love you give him. My grandma visits every day and you make her feel so welcomed and loved as well. It gives me and our family such an amazing feeling
that he is looked after and feels part of an extended family. Thank you Sutton Court for everything. From a granddaughter who loves her grandad more than anything in this world.

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Review from Dawn R (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at the home and I cannot thank the staff enough for the love, care and attention they give him. Nothing is too much trouble for them and they also make my mum feel special everyday, when she visits my dad. I cannot rate the home high enough and would definitely recommend them to
look after their loved ones. The staff make you feel like you are all one big happy family.

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Review from Yvonne R (Sister of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother was in your care for about a week and arrived home this afternoon. I attended to transfer him from his wheelchair to find he was soaked through to the extent his pad was starting to disintegrate. His bottoms and top were also soaked, so he had been sitting in this mess for a while. He also
had smearing on his pad and stated he had had his bowels open, so obviously was not cleaned afterwards.
He was sent with a support bandage to prevent his splint from rubbing his leg and on visiting him I asked staff to ensure it was applied. This did not happen and he has arrived home without this preventative measure.

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Review from Craig W (Son of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Sutton Court very friendly and professional towards myself but most importantly my mother and all other residents. My mum has settled in well due to the way all the staff treat her, care for her and involve her in all the activities in her day-to-day life. My mum can be
a little hard to deal with at meal times but this is dealt with easily with the understanding staff. Overall a great place for mum.

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Review from Karen H (Daughter of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful service. Left my parents here for two weeks, and had to fetch them home after one. They were neglectful and their internal investigation was a disgrace in my opinion. Please be careful if your family member resides here. There is so much more I could say.

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Review from T W (Respite Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic, everyone is kind, caring and so very thoughtful. Everyone made me feel so welcome. Everything is here. Food well I ate it all. I'm truly going to miss everyone. I can't wait to come back when I'm a bit older. Thank you all.

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Review from Marie G (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has resided at Sutton Court Care Home for almost two years now and is completely settled and happy there. The staff are excellent and very person-centered to my mum's needs. They also make me feel very welcome when I visit and I love chatting to the other residents and joining in with all the
fantastic entertainment. The discos every Friday ran by the staff are superb and the residents love them. She is amazing at what she does as is the activities coordinator and the care staff are wonderful. Management also keep me well informed and ensure my Mum is safe and well and gets involved with all the residents and knows them personally which is lovely. I went to a Valentine's dinner there the other day and it really was amazing. They have entertainment and something planned every single day. I know my mum is being well looked after and that makes me very happy.

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Review from Roy M (Respite Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were good and very pleasant. Good food.

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Review from M C (Wife of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the help and care my husband has received whilst he is in your care.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Sutton Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.343 for Sutton Court Residential Home is calculated as follows: ( (254 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (40 Very Poors x 1) ) ÷ 347 Ratings = 4.343

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Court Residential Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Paula

Paula Jefford

Job Title: Manager

Joined: 2000

Paula has worked for Ashmere for over 20 years and has been promoted through the ranks. She is the most highly qualified manager within the group having achieved her social care level 7. Paula has also achieved the converted Dementia Quality Mark at Sutton Court.


She has managed two of the homes on the Nottinghamshire site and was promoted in 2021 to be the manager of Sutton Court (the biggest of the Ashmere Homes).


Frequently Asked Questions about Sutton Court Residential Home

What types of Care is Sutton Court Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Court Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Sutton Court Residential Home have?

There are 55 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Court Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Court Residential Home to the centre of Sutton-in-Ashfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.