Sutton Court Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.3 123 Reviews
  • Sutton Court Residential Home, Sutton-in-Ashfield
Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.

It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.

Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at all times.

Ashmere Nottinghamshire are offering all long term residents an opportunity to design their own bedroom. A show bedroom is located on the first floor of at Sutton Court where residents are able to view a wide range of carpets, paints, soft furnishings, fabrics and furniture which are available for them to choose from should they decide to take a room in one of their Nottinghamshire homes on a long term basis.

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Care Provided by Sutton Court Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Jefford (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (54)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Sutton Court Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,176
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,176
  • (these prices are only a guideline, please contact Sutton Court Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have plenty of free onsite parking


Sutton Court Residential Home Reviews (123)

Total of 123, showing 21-40
9.3

Sutton Court Residential Home has a Review Score of 9.3 (9.343) out of 10, based on 29 reviews in the last 2 years. Over all time Sutton Court Residential Home has 123 reviews.

Overall Experience

  • 96
  • 20
  • 3
  • 0
  • 4

Date Published

123
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94

Review from Janice S (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough, they looked after my mum with great care and she thoroughly enjoyed being a resident there, unfortunately, Sutton Court is not a nursing home, if it was, my mum would still be there as I was very reluctant to move mum to a nursing home. Thank you to all
the staff for what they did for my mum, I will never be able to thank them enough.

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Review from A H (Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, care and support staff are excellent.

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Review from Nancy T (Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very good. All the staff are lovely.

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Review from Iris B (Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very good. All the staff are very good.
I enjoy the meals, all the food is good. The home is very clean.
I enjoy being here.

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Review from Tracie N (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the amazing care Mum is receiving. The staff are absolutely fabulous. Mum is a relatively new resident and at first, I was so anxious that she wouldn't settle in so well, she has made new friends, is involved in activities, she looks so much better than I have seen her in years and
has an amazing quality of life. Thank you Sutton Court - you are amazing!

Reply from Claire Sharpe, Managing director at Sutton Court Residential Home

What a lovely review for all the staff of Sutton Court: thank you! We are so pleased that your Mum has settled quickly and delighted that she is enjoying our wide range of activities and entertainment.


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Review from Richard T (Nephew of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sutton Court Residential Home have been very welcoming and helpful. My elderly aunt seems really settled and happy here and she seems to be eating well. She really enjoys the activities that are run by the staff, especially the bingo! As we live so far away, it is very reassuring that she
is being so well looked after.

Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Hi Richard. Thank you for your lovely review. We are so pleased that your aunt is enjoying her time at Sutton Court. Kind Regards.


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Review from Jean K (Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent people looking after the people who cannot look after themselves. We are very thankful for their time they have to spend with us.

Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Hi Jean. Thank you so much for the lovely review. We are all really pleased that you enjoyed your time at Sutton Court. Kind Regards.


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Review from J J (Grandson of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff were warm and welcoming. My grandad loved staying here, he had made friends with some of the other residents, and he loved the staff that cared for him. We visited regularly, and nothing was too much trouble; the staff could not do enough for us and my grandad. The manager and her team
were a pleasure to deal with, and I could not have asked for anything better for my grandad.

Reply from Claire Sharpe, Managing Director at Sutton Court Residential Home

Thank you so much for the lovely review of Sutton Court, which I shall communicate to the staff. We are all very pleased that you have been happy with the home and the service provided.
Kind Regards.


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Review from Amanda B (Niece of Resident) published on 10 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Extremely unhappy and dissatisfied with the care my uncle received at this 'home'. In fact, I have moved him!
His glasses were “ misplaced” last December - I wasn't informed. The wristwatch box was packed with no watch inside. Beard trimmer was also missing, just an empty box, when mentioned to staff
- complete couldn't care less attitude. I didn’t get a chance to cancel the S.O. Still awaiting the refund 30 days later.
New home have made a safeguarding referral to Social Services as in their opinion he had been neglected and appeared dishevelled. Social Services are currently looking into this! Even though Sutton Court have a minibus they refused to transfer my uncle, even though he had paid for a further three days!
Glad he is now getting the care he deserves.
He paid to be there!

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Review from Carolyn M (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Sutton Court for rehab after breaking both wrists. As a family, we did not want her to go into a care home and were keen to get her back home as soon as possible. However, her stay was made positive due to the care and understanding shown by all the staff. We visited every day and
were also made to feel come and observed excellent practice by everyone involved in caring for my mother. Thank you.

Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Thank you for the lovely review. I know that all the staff and myself are delighted with such lovely feedback. We are so pleased you were happy with the care given and hope you may consider us again if you ever need a care home.


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Review from Allan G (Respite Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were supportive in the physical and mental realms. Nothing was too much trouble and they were all cheerful. I made a lot of friends during my seven weeks there. The personal attention I was afforded was fantastic down to the fact that I did not eat meat and care was taken to ensure my
meals were meat-free.

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Review from Julia K (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great care home! All the staff are welcoming and friendly and provide a lovely place for the residents to live.
I love all the activities - there's something happening all the time to keep the residents entertained and happy.
It's always clean and tidy. It's lovely to see the residents interacting
with the animals, which gives a homely feel.
Thanks to all the lovely staff who work hard to make this happen.

Reply from Claire Sharpe, MD at Sutton Court Residential Home

What a lovely review! Thank you for taking the time to give feedback, I shall pass your kind words on to the staff.


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Review from L L (Wife of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very caring and friendly.
Nothing is too much trouble for any of them.
Would highly recommend Sutton Court.

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Review from Linda T (Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had exceptional care, and I am sorry to leave because I have made many friends with the residents. I have probably put on two stone because of the delicious food, so need to go home to get it off. Can't thank the staff enough for their care and compassion.

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Review from Anne R (Daughter of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have both been well looked after at Sutton Court. Couldn't have asked for anything better. The carers have been brilliant, and the manager and her team are a pleasure to deal with.

Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Hi Anne, thank you for your lovely review; it's so wonderful to hear that you've been happy with the staff and service at Sutton Court. I shall make sure I share the review with the staff, who will, I am sure be grateful. Kind Regards.


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Review from Joan S (Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When got there, not like it, but got to know the rules and got used to it. Staff were very good - helped as much as they could. Had fun with us, and did some dancing for us.

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Review from M H (Respite Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay here.

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Review from D S (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the residential home for the first time in May of this year and found that the experience was extremely pleasant. The premises were exceptionally clean, and the facilities were delightful. The staff were all very helpful and friendly. I left the home feeling uplifted by the knowledge that
all of the residents were in a comfortable, friendly and safe environment. I can thoroughly recommend!

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Review from Suzanne W (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Sutton Lodge for the past two months. I cannot praise the staff enough. They are all so hardworking! Nothing is ever too much trouble; always making sure Mum has everything she needs. They really do care. She has a permanent smile on her face. Every single one of them goes
above and beyond. I would recommend this care home to anyone. I am so grateful for all you do. Mum is the happiest I have seen her for years - she calls it her "happy home".

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Review from C G (Respite Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not here long and before Christmas.
Settled together - well settled.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Sutton Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.343 for Sutton Court Residential Home is calculated as follows: ( (254 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (40 Very Poors x 1) ) ÷ 347 Ratings = 4.343

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Court Residential Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Paula

Paula Jefford

Job Title: Manager

Joined: 2000

Paula has worked for Ashmere for over 20 years and has been promoted through the ranks. She is the most highly qualified manager within the group having achieved her social care level 7. Paula has also achieved the converted Dementia Quality Mark at Sutton Court.


She has managed two of the homes on the Nottinghamshire site and was promoted in 2021 to be the manager of Sutton Court (the biggest of the Ashmere Homes).