Sutton Court Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.3 123 Reviews
  • Sutton Court Residential Home, Sutton-in-Ashfield
Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.

It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.

Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at all times.

Ashmere Nottinghamshire are offering all long term residents an opportunity to design their own bedroom. A show bedroom is located on the first floor of at Sutton Court where residents are able to view a wide range of carpets, paints, soft furnishings, fabrics and furniture which are available for them to choose from should they decide to take a room in one of their Nottinghamshire homes on a long term basis.

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Care Provided by Sutton Court Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Jefford (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (54)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Sutton Court Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,176
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,176
  • (these prices are only a guideline, please contact Sutton Court Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have plenty of free onsite parking


Sutton Court Residential Home Reviews (123)

Total of 123, showing 41-60
9.3

Sutton Court Residential Home has a Review Score of 9.3 (9.343) out of 10, based on 29 reviews in the last 2 years. Over all time Sutton Court Residential Home has 123 reviews.

Overall Experience

  • 96
  • 20
  • 3
  • 0
  • 4

Date Published

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94

Review from M A (Respite Resident) assisted by family/friend published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay here at Sutton Court. I have enjoyed visits from my daughter into the home.

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Review from A C (Resident) assisted by family/friend published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is lovely. Happy with the care I have received at Sutton Court. It has been lovely to have family visit in the home and in the tea room.

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Review from Diane H (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's care was excellent, and each and every carer looked after him like he was a friend or family. They were very attentive and accommodating, as far as Covid-19 rules would allow.

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Review from I A (Resident) assisted by family/friend published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very comfortable here and well cared for.

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Review from Susan M (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With a beautifully clean environment, which is warm, comfortable and welcoming, Sutton Court is an excellent example of quality care for vulnerable people. The residents have home-cooked meals and activities are arranged for them, including gardening and craft afternoon. Relatives are welcomed and kept
informed of their family members well being. There are beautiful outdoor areas where residents can sit and enjoy the sunshine.

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Review from L P (Resident) assisted by family/friend published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very, very good. Nothing to complain about. Staff are very nice.

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Review from R D (Resident) assisted by family/friend published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been ok. Food is lovely, at times, too much choice.

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Review from C P (Resident) assisted by family/friend published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I have got on with all staff and residents. Everywhere is clean. Cannot fault the food.

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Review from S E (Respite Resident) assisted by family/friend published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been lovely. Have enjoyed my stay here at Sutton Court.

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Review from John H (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is so good that we chose Sutton Court for our Mum, she is comfortable, well cared for and secure. We don't have to worry about her; she is in very safe hands.

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Review from Jon L (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to be closer to us in Ashfield in November 2020 shortly afterwards we were in lockdown. However, due to the friendly staff and carers at Sutton Court, she settled in well, loves all the activities, and the home the management went out of their way, even letting her adopt a kitten. The whole
family are delighted she is being looked after so well. The food is brilliant she tells us, and they have everything they could ever want.

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Review from Paul H (Son of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class in every respect. Fantastic facilities and the staff are very, very welcoming. Couldn’t have chosen a better care home for my mum, even if we had built a home from scratch. Many thanks to the receptionist and the manager for the great service. I highly recommend this home and
highly recommend them for a pay rise. Thank you.

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Review from Denise H (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally over the moon to have Mum in Sutton Court. She has been treated with complete respect and dignity. Her medical care/treatment has been outstanding in the eleven and a half months she has been under their care. Fantastic staff, they keep me informed of Mum's progress and anything they may be
concerned about. The exceptional staff at Sutton Court, always helpful and polite. 100% happy, and also, Mum is settled and happy as a resident.

Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Wow, what a lovely review; thank you so much for taking the time to submit it. I know it means a lot to the manager and the staff at the manor. We are all delighted that your mum is so settled.


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Review from M P (Son of Resident) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was an emergency admission from the hospital just before Christmas during the lockdown. The manager was very kind and efficiently liaised with the hospital and social services to effect a quick transfer. Initially, Mother was confused and uncooperative due to her transfer and mental condition
(dementia), and I was very impressed with the caring, kindness and sympathy of all the staff in dealing with her trauma. I am amazed at how quickly she has adapted and settled down and is now very happy there.

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Review from S W (Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good, caring staff and management team.

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Review from Carol B (Daughter of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an incredible care home. The staff are excellent in every way, and we, as a family, cannot fault the care given to our Mum.
Mum was discharged to Sutton Court from the hospital, and she spent the last few weeks of her life, happy, comfortable and surrounded by very caring and empathetic staff
who gave the care she required very efficiently and without question. We are so pleased she ended her days in such a loving and friendly environment.
Thank you to every member of staff involved... management, carers, cleaners, cooks, laundry and maintenance staff who all work hard to make the home the brilliant place it is.

Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Hi Carol, we are so sorry for the loss of your Mum, and again send our deepest sympathy.
It's so kind of you to submit this lovely review for all the staff, which we are so grateful to receive.
Kindest Regards.


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Review from Janet B (Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was referred from the hospital and found the staff very welcoming and friendly. Try to satisfy every need if possible.

Reply from Claire Sharpe, MD at Sutton Court Residential Home

Hi Janet, we are so pleased that you are enjoying your stay. Thank you for the lovely review which I will share with all the Sutton Court staff.


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Review from Kelly H (Relative of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to all the staff at this home. My mamma is so well looked after day-in-day-out. We couldn't wish for her to be in a better place. We are lucky to have found such an incredible home for her. Cannot thank everyone enough for the love and care you give to everyone even more so during these
difficult times. Thank you.

Reply from Claire Sharpe, Partner at Sutton Court Residential Home

Thank you for the lovely review which is much appreciated by all staff.


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Review from Pauline B (Niece of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty was in Sutton Court for 1 year, 1 month and in all that time she was very well looked after. It was just like a family. She had friends and the girls and boys as I call them were so loving to her and ti was first class in cleanliness. Very safe and value for money.

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Review from David W (Son of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Sutton Court for five years. At all times, she was well looked after by caring staff who always had time to have a laugh with her. During the last two weeks of her life, she became unwell. I was impressed by how gentle and caring the staff were. They treated her as kindly as if she
were one of their own relatives. Thank you so much. It was much more attentive care than if my mum had been in hospital.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Sutton Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.343 for Sutton Court Residential Home is calculated as follows: ( (254 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (40 Very Poors x 1) ) ÷ 347 Ratings = 4.343

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Court Residential Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Paula

Paula Jefford

Job Title: Manager

Joined: 2000

Paula has worked for Ashmere for over 20 years and has been promoted through the ranks. She is the most highly qualified manager within the group having achieved her social care level 7. Paula has also achieved the converted Dementia Quality Mark at Sutton Court.


She has managed two of the homes on the Nottinghamshire site and was promoted in 2021 to be the manager of Sutton Court (the biggest of the Ashmere Homes).