Sutton Court Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.3 123 Reviews
  • Sutton Court Residential Home, Sutton-in-Ashfield
Sutton Court Residential Home has a relaxing atmosphere that is also ideal for quality care to be practiced, suited to each individual.

It sits in beautiful landscaped gardens and also has an enclosed inner courtyard that has been specifically designed for relaxation where residents and families can enjoy peace and security.

Residents are encouraged to be as independent as possible but assisted where difficulties occur, ensuring privacy and dignity are respected at all times.

Ashmere Nottinghamshire are offering all long term residents an opportunity to design their own bedroom. A show bedroom is located on the first floor of at Sutton Court where residents are able to view a wide range of carpets, paints, soft furnishings, fabrics and furniture which are available for them to choose from should they decide to take a room in one of their Nottinghamshire homes on a long term basis.

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Care Provided by Sutton Court Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paula Jefford (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (54)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2013
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Sutton Court Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,176
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,176
  • (these prices are only a guideline, please contact Sutton Court Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have plenty of free onsite parking


Sutton Court Residential Home Reviews (123)

Total of 123, showing 101-120
9.3

Sutton Court Residential Home has a Review Score of 9.3 (9.343) out of 10, based on 29 reviews in the last 2 years. Over all time Sutton Court Residential Home has 123 reviews.

Overall Experience

  • 96
  • 20
  • 3
  • 0
  • 4

Date Published

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94

Review from Robin F (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good facilities all friendly staff and are all very helpful.

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Review from Winn (Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attend roughly monthly for daycare.....I chat to the other residents, have my hair done and stay for meals. The communal areas are well furnished. The hairdressers are very well equipped and the hairdresser is lovely. I enjoy sitting in the pool lounge watching the swim lessons and looking out
over the courtyard. It's a very friendly homely environment whilst providing a high-quality environment.

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Review from William W (Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here. I knew on the first day I would like it here. The place is excellent. I would recommend it to everyone. I have been treated very well, everyone has been very good to me. It is like a first class hotel. The place is beautiful, the meals are beautiful. I have enjoyed every
meal and everywhere is nice and clean.

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Review from J B (Daughter of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was transferred to Sutton Court in August 2916 after her previous home was closed down. From that time she has been very happy, although she has dementia she accepts all the carers and staff as her friends, they have a bit of banter with her and has always get a smile. She had a little fall a
few weeks ago and went to hospital and the staff showed great concern for her and were happy to see her back after a long day at A & E.
I think it is a really welcoming place and have no worries about her being there.

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Review from D S (Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very obliging and all other staff are very helpful. Bedrooms cleaned every day as I have a skin complaint and my room was vacuumed every day.
Breakfast you had an excellent choice of cereals and cooked breakfast. Choices at dinner and 2 at tea time.

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Review from Joyce T (Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good.

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Review from R A (Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here it's a lovely place everything is done for me. If I want anything I have only have to ask and it's there. The staff are very kind to me and care for me well. I like my bedroom it's nice and bright and clean everyday. My clothes are kept nice and clean and come from the laundry daily.
I enjoy my meals and the food is very nice.

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Review from Audrey H (Resident) published on 10 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Happy here. The staff are very good to me and the food is very good.

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Review from Rita B (Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is lovely, it is always nice and clean and the staff are good to me.

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Review from Norma H (Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very good and if I want anything doing they will do it for me. It is nice and clean and the food is good.

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Review from N S (Son of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive experience at Sutton Court, care staff very pleasant and helpful. Seniors and manager always willing to help and advise us. OT, physio and diabetic team also worked hard to get my mum mobile again. Bit of a slow start over new year period but great effort when normal hours returned to.
I am recommending this. Thank you

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Review from Mildred S (Resident) assisted by family/friend published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"I am highly satisfied and have been treated nicely by everybody here."
"Thank you for talking to me and making me feel better about myself."

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Review from Lena H (Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Think the toilets could be cleaner.

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Review from Len B (Resident) published on 14 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not enough staff for number of people in, people that are paying are giving way to the hospital patients coming in or respite. A lot of sensible people are having to mix with dementia people instead of separate toilets. Regular residents have two seats instead of keeping same places where they know
each other.

Reply from Emily Smith, Home Manager at Sutton Court Residential Home

I was very disappointed and saddened to see this review from one of our residents. We have more than adequate staff in the home at all times.
Although the home accepts both NHS and privately funded residents, we do not accept residents with advanced stages of dementia in order to ensure that residents have a stimulating environment with like minded people.
Residents who have a preferred seat in the dining room are reserved the same seat every day if they like too.


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Review from Barbara P (Resident) published on 14 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is not enough room in the dining room which causes a lot of unpleasantness and anger. This is not a good atmosphere for eating our meals.

Reply from Emily Smith, Home Manager at Sutton Court Residential Home

I was very disappointed to receive this opinion from one of our residents. Our dining room has more than enough seating for all residents and residents are reserved a favourite seat on a daily basis if requested. Steps will be made to ensure that Barbara feels more comfortable during meal times.


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Review from Mabel M (Husband of Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy here, is well cared for and I have no worries about her care. I wish the two main rooms were bigger because they are overcrowded at meals and lounge. Apart from that I am very satisfied with the home and it's management.

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Review from Maggie B (Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care, especially at the lunch club. When I came for respite I was pleased with everything.

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Review from Jean J (Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come to the homes lunch club run every Thursday and have been coming for the last three years. I really enjoy it, it's good value for money.

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Review from Patricia B (Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very good and food is very very good too. The people who serve us at the lunch club are very nice and helpful. It is very clean and tidy, we play dominoes and bingo.

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Review from Thomas T (Resident) published on 4 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy coming to luncheon club on Thursdays. The meals are well prepared and presented. The staff are very good, they are most helpful and kind.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Sutton Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.343 for Sutton Court Residential Home is calculated as follows: ( (254 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (40 Very Poors x 1) ) ÷ 347 Ratings = 4.343

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Court Residential Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Paula

Paula Jefford

Job Title: Manager

Joined: 2000

Paula has worked for Ashmere for over 20 years and has been promoted through the ranks. She is the most highly qualified manager within the group having achieved her social care level 7. Paula has also achieved the converted Dementia Quality Mark at Sutton Court.


She has managed two of the homes on the Nottinghamshire site and was promoted in 2021 to be the manager of Sutton Court (the biggest of the Ashmere Homes).