Sutton Lodge Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.5 82 Reviews
  • Sutton Lodge Residential Home, Sutton-in-Ashfield
Sutton Lodge Residential Home is rated band 5 by Nottinghamshire County Council, meets all CQC requirements and has also achieved a 5 rating by the food standards agency.

The home is purpose built and situated near the centre of Sutton in Ashfield making it ideal for local amenities. The home specialises in Dementia care along with caring for the younger physically disabled offering long and short term care as well as facilities to provide day care.

Staff have a great deal of experience in maintaining a calm and pleasing environment which is beneficial to good mental health, with up to thirty-nine residents all receiving a personal service.

Activities play a big part in the home and on offer there are a wide range of events catering to each individuals needs. Some examples include: baking, arts & crafts, gardening, exercise, life skills and pet care. Other specialist therapies are also available. These can include reminiscence therapy, doll therapy and complimentary therapies. The home also has its own sensory room.

There are two other Ashmere care facilities in close proximity which allows for a greater versatility and sharing of care expertise.

Everyone is welcome to drop in and say hello. There will always be someone happy to help you and to show you around.

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Care Provided by Sutton Lodge Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Haskey (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Sutton Lodge Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,177
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,176
  • (these prices are only a guideline, please contact Sutton Lodge Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Sutton Lodge Residential Home Reviews (82)

Total of 82, showing 1-20
9.5

Sutton Lodge Residential Home has a Review Score of 9.5 (9.504) out of 10, based on 12 reviews in the last 2 years. Over all time Sutton Lodge Residential Home has 82 reviews.

Overall Experience

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Review from A M (Power of Attorney of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 years, the resident has settled in well. I visit her on a weekly basis and I am surprised that whoever she comes into contact with at the care home, the staff all know her by name and interact with her in a friendly and caring way, as such, she loves and soaks up all the attention given, so
much so, she is everyone's friend.

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Review from Rachel L (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Sutton Lodge are very caring and supportive of all our family. From the maintenance up to management. If anything happens or problems occur they are very prompt at contacting the family immediately. Overall very happy with my father's care at the home.

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Review from J R (Respite Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was very enjoyable. I found everyone to be very kind and caring. I will make this my permanent home very easily. You are all stars.

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Review from Vicky L (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I believe the care is very good. The staff seem to really care about the residents.
Dad has recently had a couple of falls and this is not something new. He is unsteady on his feet and the care staff believe his shoes are too big, however I believe this will happen again even with the correct
size shoes.
The case has been referred to the falls clinic in January after a fall and we have heard nothing, he has had several falls since.

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Review from R L (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in the lodge for almost 18 months and been very well cared for.
All the staff have been very friendly towards all the family.
We've found the senior carers to be very approachable and understanding.
The cleaning and kitchen staff are brilliant too.
Overall no complaints and very happy
with him being there.

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Review from S W (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

The care given by staff to our Mum has been 100% over the past 10 years in Sutton Lodge. Since the new manager has been here, no communication or compassion from this person as no people skills with residents' families. This home has been our family until the changes in the last few months. We have
always rated this care home at a high standard but unfortunately not anymore.

Reply from Claire Sharpe, Partner at Sutton Lodge Residential Home

Whilst I am delighted to hear that the care given to your mum over the last ten years has been 100 percent, I am really disappointed to read your review of the last few months. We have not been made aware of any issues to do with the new Manager and none have been raised during your Mum's in person care plan reviews /nor at the relatives meeting. I am also sorry that we were no longer able to meet your Mum's mental health needs at Sutton Lodge and we hope she has settled well into her new care home. Wishing your Mum and your family all the best for the future. Kind Regards, Claire, Managing Director


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Review from Gwyneth C (Friend of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at Sutton Lodge.
My friend has been in the home for around five years now, and her care has been second to none.
There is always something going on to keep residents occupied and stimulated.
They are all well cared for, and with the pub, tea room
and nail bar, it’s amazing.
You are all angels.

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Review from Adrian F (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never easy to to have to place someone in care, but due to their cognitive decline and becoming a danger to themselves it became necessary. Although Mother doesn't really understand where she is (sure she thinks she is on holiday) she is now living her best life, and we know she is cared for well
and she is in safe hands, the staff are amazing and genuinely caring, the facilities and activities are great too, thank you Sutton Court and all the staff for looking after my mum in the way you do.

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Review from J W (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful and give mum a lot of support. Entertainment is good. Mum loves to join in singing and dancing.

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Review from K M (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home a caring place for my mother, and the staff are caring and conscientious and most helpful in all aspects of care for her. I would recommend it to everybody.

Reply from Claire Sharpe, Managing Director at Sutton Lodge Residential Home

Thank you for the lovely review, which I will be sure to share with the Sutton Lodge team. We are delighted that you are happy with the care taken of your Mum.


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Review from K K (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Sutton Lodge highly enough for the care they show not only my mum but all of the residents. Today I spent some time in the home visiting, and despite the challenges, the staff showed how truly caring they were, with nothing being too much trouble. My mum has been there seven
years now, and it really is home-from-home, especially with the cat around.
Each resident is treated as an individual, time is taken to make them comfortable and happy, and the staff are always smiling and chatting. As a family, we cannot thank you enough.

Reply from Claire Sharpe, Partner at Sutton Lodge Residential Home

Wow, what a lovely review. Thank you so much for the time taken to send this in for the Sutton Lodge staff. I shall definitely feedback to them, and I know they really appreciate the feedback.


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Review from S H (Niece of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Home is clean and tidy. Staff are excellent with patients. Not enough staff at weekends.

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Review from M B (Niece of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very welcoming. Work well with residents. The care home is clean and tidy. Ideal personal space. More staff needed at weekends.

Reply from Claire Sharpe, Managing Director at Sutton Lodge Residential Home

Hello, and thank you for your review of Sutton Lodge, part of the Ashmere Group. We do have more ancillary staff during weekdays, such as the hairdresser, activity coordinator and home manager and receptionist, so unfortunately the weekends can feel a little quieter, and it may take longer to answer the phones and doors. However, we find that the weekends are when most relatives like to visit.
Kind Regards.


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Review from K H (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Sutton Manor since October 2020. She was moved to the Lodge in the spring of 2022 as her need had changed and she was very restless. Since being in the Lodge mum has really settled down. The staff are wonderful with her and have lots of time to give. As a family, we are very impressed
and are happy for mum to be there. They provide lots of entertainment and comfortable surroundings and the food looks great too. We love taking mum to the tearoom that was built in the covid period so residents could still have visits from family and friends.

Reply from Claire Sharpe, Managing Director at Sutton Lodge Residential Home

Thank you for the lovely review for the team at Sutton Lodge, I shall ensure I share it with the team.
Kind regards,
Claire.


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Review from Alison N (Daughter-in-law of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring and friendly staff. Homely surroundings. Very informative of events. Cleanliness and welfare of residents are always taken into consideration. Good variety of activities. All needs are catered for.

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Review from Kevin N (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent care for my mother.

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Review from D E (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, the staff make me welcome.
They treat my mother like family.

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Review from Vivienne B (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with smiles, and nothing to too much trouble.
Mum appears to have everything she needs.

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Review from Graham F (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Sutton Lodge is of a caring, friendly home providing decent size rooms, excellent meals with plentiful activities to suit all states. A good level of carers always seems to be at hand to attend to the many issues relating to the elderly residents. My mum has settled really well and
talks of Sutton Lodge as her home. I really don't think we could have got any better care home than this.

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Review from Raymond B (Son-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.
Carers are so good and understanding.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Sutton Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Sutton Lodge Residential Home is calculated as follows: ( (83 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 141 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Angela

Angela Haskey

Job Title: Home Manager

Joined: 2000

Angela has joined our team in early 2023 as a registered care home Manager after having extensive experience as a home and area manager in the Notts/Dshire area. She has a wealth of experience in the care sector as a whole and is an expert in dementia care. Angela manages Sutton Lodge care home which has been awarded the converted Dementia Quality Mark.


Frequently Asked Questions about Sutton Lodge Residential Home

What types of Care is Sutton Lodge Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Lodge Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sutton Lodge Residential Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Sutton Lodge Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Lodge Residential Home to the centre of Sutton-in-Ashfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.