Review from Joseph W (Son-in-law of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

Since arriving at the care home, I found that the staff were very friendly and accommodating. I wasn't kept waiting and was promptly taken to a place where I could meet my father-in-law. One member of staff was a lovely lady, and we need more people like her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

My 95-year-old mother was admitted for rehab at relatively short notice. She had early-stage dementia only. No form of written induction was given to me as a prime carer. Verbal information given differed from staff members. Mam was very unhappy during her stay. Most other residents had advanced dementia

leaving her quite upset as she is used to being in a non-dementia environment. I was told on several occasions she had a TV in her room but on checking there was no remote for the TV, I was told by a carer that they have all disappeared. Mam said on one occasion there was no bowl in her commode for use during the night, she had to pass urine into several pairs of pants and then put them in the sink. Getting a bowl seemed hard work. There also appeared a lack of stimulation for the residents. The carers were caring and the food was good. Didn't quite work for someone going for rehab.

Reply from Claire Sharpe, Partner at Sutton Lodge Residential Home

We were all very disappointed to receive this review. We have multiple homes all catering for a range of Dementia needs so could have easily found a more suitable home if we had been aware. We also might have thought that your son who works at the home may have communicated this to us. Unfortunately, due to covid, visiting arrangements have changed multiple times but these updates are communicated via our social media page, on our website and in our newsletter. We have three activity coordinators in the home and an onsite pub and tea room so I can only apologise if you felt this wasn't as much stimulation as you'd have liked. I believe the home manager has since rung to explain that the commode bowl was being washed when you attended and it was returned swiftly. I'm sorry that your Mums stay wasn't as you'd hoped, we shall seek to take your comments on board and improve our service. Kind Regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marge W (Friend of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience

I visited my friend regularly before lockdown. It was always so welcoming, staff lovely, couldn't do enough for me or my friend. Used to enjoy the entertainment that they had, then I had to stop visiting, but the staff did everything to keep our friendship alive. They let me talk to her on a regular

basis with video calls, also she is very happy here, so that makes me and her daughter happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa K (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

They look after my dad's needs and support him in anything he needs. The staff are very friendly. The food here is excellent and well prepared. Overall, I highly recommend Sutton Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff B (Son-in-law of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Excellent!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy H (Daughter-in-law of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

My father-in-law has never been so happy in Sutton Lodge. So happy for us all to see. He said he is very happy on his holiday (we feel it is a holiday).

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy S (Daughter-in-law of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience

Feels so lovely to think our mum is being looked after and cared for the way we would care for her at home if we could. How settled she is here shows how much she is cared for and at peace, which is all we can ask for. Can't answer a lot as I've never been in the home for not being allowed for Covid.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer T (Sister of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

The new facilities that have been created, the tea room and the pub, are excellent for visiting our relative. On arrival, I was pleased with how the care assistant helped our relative in on her wheelchair and shown care and support towards her, talking to her and explaining what she was doing and making

sure we all had a drink and ok before leaving us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Daughter-in-law of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

A very friendly welcome with a lovely cup of tea. The tea room was lovely and warm, and very clean. There is plenty of space, and all safety measures were met - without ruining the visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy B (Partner of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience

My partner went into the Lodge in Nov 2018 after I'd viewed over 10 homes to find the best place. I picked the Lodge as it felt like the right place for her, and I've never regretted my decision. From top to bottom, all the staff are friendly, approachable but most of all, professional. I'm always kept

up to date with any problems, and over the lockdowns, the staff have gone above and beyond to entertain the residents. I feel very lucky to have found Sutton Lodge and would have no doubts recommending it to anyone looking for a safe, caring, happy environment for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian F (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

Very impressed with the staff at Sutton Lodge, couldn't believe they have a Bar and a Café.
With Covid, things are difficult, but they have gone out of their way to help.
My mum had to isolate in the hospital for two weeks, then she moved to Sutton Lodge, and although Mum had to isolate here,

they let us meet through the window because this was upsetting Mum and her mental health; we were very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joy A (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

They provide excellent care for my mother in a friendly and pleasant environment engaging with the residents and always providing them with stimulating things to do. The onsite pub and tearoom are lovely places for a visit with Mum with a nice cuppa and cake well organised by the lady in there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen W (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

Mother has recently moved to Sutton Lodge, from what we have been able to do and see is limited due to the Covid virus. We have found that staff and management are very helpful and treat Mum with a lot of care and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue E (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience

After caring for my mum in her home, we had to make the decision to move her into a care home. She had been to daycare and had respite at Sutton Lodge so it made sense for her to move there as she knew the staff and surroundings. It was a hard decision to make but in the end the best. I always tell

everyone it gave her not only 2 extra years but 2 good years. The staff became part of her family and I can’t thank them enough for that. She was well cared for and looked really well. In the final weeks of her life, the staff were professional but caring towards my family and myself. I would not hesitate to recommend them. Well done everyone during these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane (Daughter of Resident) published on 12 October 2020
Submitted via Website • Report

Overall Experience

My mum has been at Sutton Lodge since January 2020, therefore just a couple of months before the lockdown. We had cared for Mum as long as possible at home but ultimately found ourselves in the awful position of moving her into residential care due to later stages of Alzheimer’s. This was one of the

most awful times, with many emotions, including guilt, fear, and having to learn to entrust mum into the care of somebody outside of the family. Fortunately, we had long enough prior to lockdown to be confident in the choice that we had made in Sutton Lodge. Throughout the last 10 months we have seen mum flourish in every area, undoubtedly supported through a routine, stimulation, the most attentive care, her feeling of and also being safe. The staff have not only supported Mum but been truly incredibly supportive to us as her family too. There is always lots of entertainment, lovely home-cooked foods, lots of handholding and fun, and genuine care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon K (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience

My mother in law has been here over a year now and is looking so well. The staff are really friendly yet professional and tentative to her needs. There seems to be a lot of activities for them to take part in. Her room is lovely and homely especially with her own things in. The food looks great and

it has certainly done my mother in law the world of good as she has gained a few much-needed pounds. A hairdresser even comes in which is great, she has had some lovely cut and blow drys and even a perm! They have pets including budgies in an aviary outside, some parrots, a cat and have just recently acquired chickens. It is a great home from home place and I wouldn’t hesitate to recommend it to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane K (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience

My mum has been there for about two years now and well, what a change in her, she is happier, healthier and always doing different things, not that she can remember, but I swear, she has not seemed this well in years! The staff are so very caring and look after her. They are always putting on different

activities which is so important to keep her mind active. Her room is lovely, she is always clean. I really could not have wished for a safer better place for my mum to be, than Sutton Lodge.

Reply from Claire Sharpe, MD at Sutton Lodge Residential Home

Thank you for such a lovely review which I will ensure I share with all the staff. I'm delighted you have been happy with the care received at Sutton Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine H (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

Fantastic care home with amazing staff; they all go above and beyond to make the residents happy. The food is of a very high standard, and so is the cleanliness.
I would highly recommend this care home.

Reply from Claire Sharpe, MD at Sutton Lodge Residential Home

Thank you for the lovely review of Sutton Lodge, it is much appreciated and will be communicated through to all the staff at Sutton Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Avril F (Sister-in-law of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

My sister in law was extremely well cared for in Sutton Lodge. The staff were very friendly and attentive and always had time for a chat and a laugh with her. Visitors are always made welcome and encouraged to join in activities with their relatives and enjoy the entertainment with them. I would have

no reservations about recommending the care home to friends and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise T (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

I have cared for my mum in her own home for the past 8 1/2 years until she had a stroke in March 2020, just days into the coronavirus lockdown. After 2 days in hospital, she was transferred to Sutton Lodge Residential Home. I have not been able to visit my mum inside the home, so cannot comment on the

facilities there, but I am very impressed with the members of staff I have been in contact with and the care and compassion they have shown to my mum. In these difficult lockdown circumstances, they have done their best to ensure that we are kept in contact with mum, usually via video calls to a careworker’s phone and, on occasion, speaking to my mum through a window, from a safe distance in the garden. They have also sent numerous photos of mum taking part in various activities. I had always worried about my mum having to go into a care home but I can see that she has settled in and is being well cared for. The staff are doing a wonderful job in these very difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Sutton Lodge Residential Home

Care Provided by Sutton Lodge Residential Home

Good to Know

Funding & Fees Guide for Sutton Lodge Residential Home

Facilities