Sutton Lodge Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.5 82 Reviews
  • Sutton Lodge Residential Home, Sutton-in-Ashfield
Sutton Lodge Residential Home is rated band 5 by Nottinghamshire County Council, meets all CQC requirements and has also achieved a 5 rating by the food standards agency.

The home is purpose built and situated near the centre of Sutton in Ashfield making it ideal for local amenities. The home specialises in Dementia care along with caring for the younger physically disabled offering long and short term care as well as facilities to provide day care.

Staff have a great deal of experience in maintaining a calm and pleasing environment which is beneficial to good mental health, with up to thirty-nine residents all receiving a personal service.

Activities play a big part in the home and on offer there are a wide range of events catering to each individuals needs. Some examples include: baking, arts & crafts, gardening, exercise, life skills and pet care. Other specialist therapies are also available. These can include reminiscence therapy, doll therapy and complimentary therapies. The home also has its own sensory room.

There are two other Ashmere care facilities in close proximity which allows for a greater versatility and sharing of care expertise.

Everyone is welcome to drop in and say hello. There will always be someone happy to help you and to show you around.

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Care Provided by Sutton Lodge Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Angela Haskey (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Sutton Lodge Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,177
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,176
  • (these prices are only a guideline, please contact Sutton Lodge Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Sutton Lodge Residential Home Reviews (82)

Total of 82, showing 61-80
9.5

Sutton Lodge Residential Home has a Review Score of 9.5 (9.504) out of 10, based on 12 reviews in the last 2 years. Over all time Sutton Lodge Residential Home has 82 reviews.

Overall Experience

  • 66
  • 14
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Review from Natalie S (Granddaughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Grandpa moved into the home in Jan 2019 he has been well cared for. The staff are very sensitive to the needs of the residents and also the families of the residents.
The home is clean, well ran and offers a lovely environment for its residents.
I would recommend this care home to anyone who
wants a home from home residential care for their relative.

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Review from Andrea M (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sutton Lodge in July 2017 after several dangerous incidents due to her dementia. The manager and staff from the very first day have been fantastic. They treated mum, my family and my mums friends with care, compassion, respect and patience. Every aspect of the home - rooms, meals,
entertainment, and understanding have been brilliant. Sadly mum passed away recently but I attribute mums life and the quality of it being extended, by her time and care at Sutton Lodge.

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Review from Ian S (Nephew of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care that my aunt has received since she came here.

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Review from Brian C (Husband of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As before I cannot find fault in anything I see or hear about this home.

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Review from M W (Wife of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for fully. He has been encouraged to eat and drink is clean and correctly dressed. When not well it was only due to the staff's care and insistence to doctors that all was not right then he was admitted to hospital and received the treatment he needed to get better.

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Review from Stephen T (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, nothing is too much trouble.

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Review from J L (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always had a good and pleasant experience. Staff have always been lovely to Mum, having a laugh with her. Never feel that anything's too much trouble.

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Review from Sandra J (Wife of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home.
Staff very friendly and caring.
Clean rooms and very good food.

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Review from John P (Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything a care home should be. Kind, helpful staff, good quality food, clean well looked after environment. Management that listens to any problems and sorts any issues quickly. Highly recommended.

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Review from Janice A (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home over seven years. I have always found the home clean and the staff very caring. No complaints at all.

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Review from Anne W (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff to be very pleasant, approachable and friendly.
Residents are well cared for in a supportive and respectful way.
The interaction between staff and residents is good.

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Review from Sandra P (Daughter of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, they were very good with my dad, they did a good job with him. Entertainment was good.

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Review from Margaret S (Sister of Resident) published on 12 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first visit. I am impressed with the staff walking around and checking on residents all the time.
Everything looks very well organised. Very pleasant surroundings.

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Review from B A (Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love it here it's very pleasant.

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Review from David A (Son of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found the staff friendly and approachable. We are kept informed of anything pertaining to mothers care. The home always presents as clean and well cared for.

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Review from Tray (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who has dementia has been a resident at Sutton Lodge for 9 months and since her being there, I haven't had a bad word to say about Sutton Lodge.
My mum is very well looked after, she's settled and a lot less agitated. All staff always go that extra mile to care for all residents, whether it's
to interact with them, help them or just comfort them. Nothing seems too much trouble. An overall view of Sutton Lodge, it's well managed, clean and I would give it a score of 10 out of 10.

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Review from Lesley H (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have genuine care for each patient and do spend time with each one. Activities are provided to help patients feel involved and motivated. All staff are willing to make visitors feel welcome with a relaxed atmosphere. My mother was determined that she would not go into a home, but after a fall
she had to, when informed she would be going her response was " I like it here and don't want to go back to my bungalow". The staff relayed information on how mothers reactions were during day time and night time and never too much trouble to talk at all. All in all this care home is very recommended for it's commitment to care.

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Review from Linda B (Daughter of Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum most weeks when I can and when I do I feel my mum is very well cared for. The staff (carers) are very good with her and they always say they love her to bits.


This home is very nice and welcoming especially now it has had a makeover in the dining room, lounge and front reception area,

bathrooms and hairdressers.

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Review from Tracey P (Daughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my relative he is always happy and likes the staff, enjoys the activities they do. It makes visiting more enjoyable when you see him like this, always smiling always clean staff are always helpful.

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Review from D P (Granddaughter of Resident) published on 19 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my granddad today. He and the other residents seemed to be very happy and well looked after.

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Current Review Score: 9.5 (9.504)

Overview of Review Score

The Review Score of 9.5 (9.504) out of 10 for Sutton Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Sutton Lodge Residential Home is calculated as follows: ( (83 Excellents x 5) + (50 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 141 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Angela

Angela Haskey

Job Title: Home Manager

Joined: 2000

Angela has joined our team in early 2023 as a registered care home Manager after having extensive experience as a home and area manager in the Notts/Dshire area. She has a wealth of experience in the care sector as a whole and is an expert in dementia care. Angela manages Sutton Lodge care home which has been awarded the converted Dementia Quality Mark.