Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.9 116 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided by Sutton Manor Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Drury (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Sutton Manor Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,177
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,177
  • (these prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Sutton Manor Residential Home Reviews (116)

Total of 116, showing 1-20
9.9

Sutton Manor Residential Home has a Review Score of 9.9 (9.941) out of 10, based on 29 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 116 reviews.

Overall Experience

  • 110
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Date Published

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Review from Dean T (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been with you for only 4 weeks for respite care after a hospital visit. I have witnessed nothing but total care and compassion for my father at all times. I would have no hesitation in recommending your home to anyone.
You have all been superb, thank you.

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Review from Deb W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Sutton Manor straight from hospital for rehabilitation after having a hip replacement operation. From the moment that Mum arrived, she was welcomed really warmly into the Sutton Manor family and so was I and my brothers. We were always greeted by name, which was much appreciated
and invited to join in with the many activities, if we were around. The activities were very varied and good fun. The carers were compassionate and very hardworking. The manager and deputy manager always made time for a chat and always did their very best to respond to any requests, despite their demanding workloads. The rehabilitation co-ordinator was very efficient, supportive and encouraging. We knew she shared our goals. The meals were all home cooked and looked delicious.
I would certainly recommend Sutton Manor and applaud the leadership team for creating such a caring and stimulating place for their residents. We are very grateful to everyone who works there.

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Review from Chris W (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was very well looked after in terms of both physical well-being and activities to keep her brain stimulated. She was very happy in the home.
The management and staff always took time to talk to her and visitors.

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Review from J F (Friend of Resident) assisted by family/friend published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is her second respite care visit. I would not take her anywhere else. She loves it here—the company, the care, the stimulation, the food, and her room. I have total confidence in this care placement.

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Review from S R (Friend of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very thorough, thoughtful, and caring management. More than happy to hand over my friend for respite care. Beautiful accommodation and a gentle approach to a gently and anxious lady. She didn't want to return home!

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Review from Mary H (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sutton Manor are very approachable and helpful in all aspects. They are always welcoming and ready to listen.

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Review from M B (Niece of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Manor is fantastic and very pleasant staff. Would recommend it to anyone. 5 stars!

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Review from S H (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in here for 5 and half years. She is 94 years old, still going strong and recovers from all problems with the staff being amazing. I think she would not be here now but with the constant care/work from staff and management keeping her in the way she used to be.

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Review from Agnes N (Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never broken a bone in my life and only been in hospital to give birth to my children. I have found this home wonderful. It has the standard of a good hotel. Lovely clean and decorated rooms. All my friends and family are very impressed. The food is excellent with great choice. I think a nursing
home is the quality of the staff and I would say the staff are absolutely excellent. Their care and kindness are the very best possible. They are wonderful and give 100% to everyone. I am grateful to all.

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Review from S H (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for what you do for my mum. She has had some difficult times. You have helped Mum and me all the way through. Mum loves it in Ashmere. She loves her carers and all the friends she has made. Thank you Sutton Manor for everything you do.

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Review from Clare D (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my dad has received since he became a resident has been nothing short of perfect. He is so loved and cared for, to such an extent I had no hesitation in choosing Sutton Manor for my mum's respite care. I have equally been looked after by all staff and the management whilst navigating
the solutions for my mum's care. All the staff are Angels and are so incredibly empathetic. It's become a second home for me!

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Review from S D (Son-in-law of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm, clean, comfortable, and well-maintained.
The staff are all friendly and professional and do all they can to help the residents with whatever they need. There is a good range of activities to occupy the residents and help to pass the time.
Thank you to everyone there.

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Review from Glen D (Nephew of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, everyone was very friendly and couldn't do enough for our uncle. He enjoyed every minute there. We couldn't praise the staff enough, everywhere was lovely and clean.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Hi Glen, thank you for the lovely review. The staff really enjoyed your loved one staying with us and would welcome him back anytime. All the best from the manager and the team.


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Review from Claire R (Granddaughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma was taken to Sutton Manor as part of a rehabilitation transfer so to say this was temporary, the staff have been absolutely amazing and we have all been treated like family. The manager has gone above and beyond to make us feel welcome and get the best doctor care, treating my daughter like
a family member. The manager was always there to just talk to and that we were OK. Both the seniors, have been outstanding too. Always keeping me updated on doctors' visits and doing their very best to get information when I couldn't. Nothing was too much to ask, always had time to speak to me when I could not visit. This is the same for another lady too. She comforted me when I was upset. The other care staff have done a fantastic job too. One particular lady always kept her company at night. Another one treated her like her own grandma and always made her laugh. There is a gentleman carer, he always made sure I had a cup of coffee and my daughter a juice. There are lots more staff who have done an amazing job too.

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Review from Michelle D (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum chose to go to Sutton Manor Residential Home in July 2019 after my father was taken very poorly, she needed some respite care. Mum knew that she would have a comfortable bed in her own room, complete with ensuite. All her meals would be prepared and cooked and she had company. She could rest
and recuperate without pressure and and stress. She settled in quickly, making friends, joining in with the activities, felt happy and safe, she had the company she needed during a difficult time. The manager and all the staff were excellent, supportive, attentive and cared for Mum so we, as a family, had no worries about her. We were free to see her and were welcomed as part of the 'family'. Mum decided to remain at the home and has been happy there, which is so important. Although mum has dementia the care still is a priority for the team at the manor.

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Review from Kenneth C (Respite Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a leg injury, I spent five weeks here and I was very pleasantly surprised and impressed with the experience. The spacious dining room and huge lounge were made good use of throughout the day by residents of all abilities. A good many dementia patients, some very difficult to handle were treated
with much patience and affection. I saw only rare occasions when a staff member showed annoyance, even when struck or shouted at. Given the varying abilities of patients/residents, it is difficult to offer entertainment but groups are got together to play simple sports games (seated in a row) or flower arranging etc. Visiting specialists help too and the SA come each month to organise a hymn sing-song.
Food is plentiful, and flexibly timed around noon and five pm. Breakfast is provided as soon as a resident arrives. Drink rounds are surprisingly frequent and offer extras such as a milky drink, hot chocolate and biscuits on demand. Hygiene is emphasised and washing is returned on the next day.

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Review from Ian S (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who suffers from dementia, has been a resident at this home since December 2023.He is now a lot happier than when he went in, eating better, drinking better, happier within himself and smiling virtually all the time. It is a pleasure to visit him, as I can see the positive difference in him.
The staff care for him and always comment on how nice he is. The manager is fantastic and she really cares for him, recently on a day trip, she decided that he would be cared for by her, how wonderful. In the last few weeks he has been on two trips out, one to Skegness at least two hours drive away and the other a trip down the River at Newark, so they chartered a boat. They bring in outside professionals to entertain the residents and invite the Salvation Army to attend as well, which again makes him happy as he was a regular attendee of the local Army Corps. They always report any falls to the Social Services, CQC and the family. A fantastic home, I couldn't ask for more.

Reply from Claire Sharpe, Partner at Sutton Manor Residential Home

Wow, what a fantastic review. Thank you so much, I shall pass this praise on to the Sutton Manor team who will be thrilled. We are all very glad your Dad is thriving at Sutton Manor.


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Review from M B (Respite Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very rewarding experience from start to now. I find all members of staff, carers, cooks, any junior or senior staff, whatever work or status, a pleasure to be with.
The care that I have received has been without measure, they have in combination very quickly got me onto my feet and walking. I cannot
thank everyone enough. Thank you all anyway.

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Review from E D (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has stayed at Sutton Manor for rehabilitation following a fall where initially was at the hospital. The home is exceptional in the constant care they provide. The staff are extremely hardworking and are always cheerful and friendly. Residents were constantly stimulated with a great variety of
activities. The staff would always go above and beyond. The cleanliness of the home was outstanding and the food quality, choices, amounts along with continuous drinks throughout the day was excellent. The home felt very welcoming and comfortable. This home is amazing and is absolutely right to say second to none.

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Review from B R (Respite Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Sutton Manor for two weeks of respite care and I can't fault anything. The staff are lovely and I've enjoyed all of my meals and the friendliness of everyone has been unbelievable. What more can I say except thank you all so much!

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Sutton Manor Residential Home is calculated as follows: ( (321 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.


Frequently Asked Questions about Sutton Manor Residential Home

What types of Care is Sutton Manor Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Manor Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sutton Manor Residential Home have?

There are 41 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Manor Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Manor Residential Home to the centre of Sutton-in-Ashfield?

0.2 mile(s) as the crow flies, distance by road may be significantly further.