Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.9 116 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided by Sutton Manor Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Drury (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Sutton Manor Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,177
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,177
  • (these prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Sutton Manor Residential Home Reviews (116)

Total of 116, showing 81-100
9.9

Sutton Manor Residential Home has a Review Score of 9.9 (9.941) out of 10, based on 29 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 116 reviews.

Overall Experience

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Review from Betty G (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent a few weeks here and the care to us both has been wonderful. The young carers are learning and doing a great job. Patience and smiles to difficult residents.

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Review from Barbara H (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad was respectful and nothing was too much trouble. He had a good relationship with all the staff and I had no concerns about this being his new home now. They not only cared for him but were always a support for me as well.

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Review from Mary H (Resident) assisted by family/friend published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been very enjoyable being at Sutton Manor. The care staff have been very helpful and caring. The food is very good and the choice of food. Feels very homely and warming atmosphere.

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Review from Christine D (Daughter of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed in the care home in June 2016 after a very nasty fall at her home. She spent about 10 days in hospital, then she was placed in the care home. After 3 weeks in there, she came back home for a visit and to see how she would cope at home. She made it clear she wanted to stay in the care
home because she felt safe there and they were looking after her. She fell in the care home and broke her hip and the staff got her to hospital straight away. They looked after her till she passed away in January. She always said she was looked after and she was happy there and so were we.

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Review from Marjey C (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay in care here. I have been cared for by a team of very good girls, nothing is too much trouble.
The food was excellent and the home was very clean.

Reply from claire sharpe, fm at Sutton Manor Residential Home

Thanks you for the lovely review, we are really pleased that you enjoyed your stay with us.


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Review from B M (Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic, residents are easy to get along with, food is brilliant, the home is fantastically clean. I would recommend to anyone as I found being here very pleasant, if I need a care home to stay, I would come back here but gladly pay.

Reply from Claire Sharpe, FM at Sutton Manor Residential Home

Thank you for the lovely review! I will pass on your comment to the Sutton Manor team.


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Review from Thomas O (Resident) published on 16 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent approximately 2 weeks at Sutton Manor following a major operation at the hospital and cannot fault the care I was given by each individual member of staff.
I am now recuperating at home but will remember with affection the excellent care I received.
I owe my recovery in no small part
to my treatment at Sutton Manor.
Thank you all most kindly.

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Review from Susan O (Daughter of Resident) published on 14 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed at Sutton Manor for rehabilitation after major surgery. The care and consideration that he was given by all the staff was truly wonderful. He thoroughly enjoyed his stay there, he especially enjoyed the activities. My father, brothers, sister and I, can not recommend this wonderful
home enough.


A very big thank you to you all for providing him with care, kindness, and help in his daily needs.


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Review from Kevin H (Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent 5 weeks at Sutton Manor Residential Home I feel qualified to express my conclusions sound in the knowledge that I am unlikely to have missed anything that could be regarded as untoward. If the time comes to consider permanent residence I will not hesitate to choose Sutton Manor, I have
been treated exceptionally well and made to feel totally at home. Food is extremely good and varied and beautifully served. I find the staff and management extremely accommodating and thoughtful with the medical cover being beyond reproach. I am totally satisfied with every aspect of my stay.

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Review from John S (Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received at Sutton Manor has been superb. The staff have given me a safe and secure environment in which to recover from my operation. Their care has been calm and professional, with a great sprinkling of cheerfulness and humour.
I can offer no criticism of my time spent here.

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Review from Gould (Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent to Sutton Manor from hospital. I was met with kindness, from the staff from the start. I had a lovely room and the food was first class.

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Review from Kathryn B (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am A working single mum and the only child of a disabled father. He has a carer morning and night and I cook, clean, wash, shop etc for him 7 days a week. I am struggling with my own health issues. This last bout of illness my dad was hospitalised and honestly pushed me to breaking point. I was told
that as part of his rehabilitation he would go to Sutton Manor. We were both so frightened having heard such awful stories. However I walked into a "home" not a place for old people. Wonderful, caring staff, great bedrooms, facilities and food. To hear my dad say "I couldn't be in a better place", said it all. Thank you from the bottom of our heart- fantastic!

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Review from Denise P (Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here as couldn't manage at home and the care and help I receive here at Sutton Manor is excellent. My room is great, is personalised with my own things and family photo's, the food is good, different choices. Activities are good, I enjoy a good game of Dominoes and Cards. Manager is lovely and
is very helpful and there if needed.

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Review from Arthur S (Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here as I am well looked after and the carers are good, my room is decorated to how I like, I am a diabetic and the meals are suitable for my diet. I enjoyed razzle dazzle entertainers. I enjoyed playing dominoes and having a drink of beer with others this was a good social time.

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Review from Jean W (Resident) assisted by family/friend published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my stay at Sutton Manor I found the staff to be very welcoming, caring and supportive. Nothing is too much trouble and I am always treated with dignity. I like the fact that I can arrange to have my hair done once a week and can choose to take part in activities if I wish. There is always someone
there if I need a shower and the O.T's are helping me to maintain and improve my mobility.

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Review from Margaret L (Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Manor is very friendly, welcoming and always a lively atmosphere, food is very good staff have helped by putting my meals on a small plate and this has made me want to eat more. I've enjoyed the art decoration to reading books, I really enjoyed decorating them. I have enjoyed my stay as plenty
of company.

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Review from Jean B (Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service that Sutton Manor gives is very good. All staff are very good and hard working. Food is good. Before I came here I didn't know what to expect but I have found that I have had excellent care and support.

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Review from Harold B (Resident) published on 29 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sutton Manor are very good. There is a clean and smell fresh in the home at all times. The home is run very well by the manager.

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Review from Lesley H (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is given excellent care and attention at all times. The home is spotlessly clean and so is she. I can't ask for anything that would be any better. I am totally satisfied with her care and would recommend this home to anyone.

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Review from Phyllis A (Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter Sutton Manor it is very clean and smells lovely and fresh. Staff are very good, caring and friendly, food is good and we have a good choice. Very friendly atmosphere. Staff are always laughing and joking if you are feeling low like I was, they are very good caring and willing to listen.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Sutton Manor Residential Home is calculated as follows: ( (321 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.