Sutton Manor Residential Home

Ashmere Nottinghamshire Ltd, Priestsic Road, Sutton-in-Ashfield NG17 2AH
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9.9 116 Reviews
  • Sutton Manor Residential Home, Sutton-in-Ashfield
Sutton Manor Residential Home is a lovely welcoming home well suited to the needs of forty-five residents, with some dual occupancy rooms also available.

Carers look to maintain a good social atmosphere while encouraging residents in the pursuit of an active and fulfilling lifestyle, with all dietary needs met and evening events that relatives and loved ones can join in with. The activities coordinator offers a wide programme ranging from gardening either outdoors or in the greenhouse, knitting, sewing, craft, games and movement to music. Should residents require a little pampering, there is a hairdressers and chiropodist.

Pets are welcome in the home. Current pets include Snowy & Lilly the rabbits.

Shorter respite care requirements are also handled by skilled carers, while Sutton Manor is an excellent environment in which to feel at home throughout a retirement.

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Care Provided by Sutton Manor Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Drury (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Sutton Manor Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £952 – £1,075
    • Self-Funded Residential Dementia Care £1,057 – £1,177
    • RESPITE Self-Funded Residential Care £952 – £1,075
    • RESPITE Self-Funded Residential Dementia Care £1,057 – £1,177
  • (these prices are only a guideline, please contact Sutton Manor Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Sutton Manor Residential Home Reviews (116)

Total of 116, showing 101-116
9.9

Sutton Manor Residential Home has a Review Score of 9.9 (9.941) out of 10, based on 29 reviews in the last 2 years. Over all time Sutton Manor Residential Home has 116 reviews.

Overall Experience

  • 110
  • 5
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  • 1
  • 0

Date Published

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Review from F C (Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Manor staff are kind, helpful, understanding, food is very good, a good variety of choice. The home is central and easy for relatives to visit. Manager s very nice and all staff are good at what they do as their job is very hard.

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Review from V S (Niece of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my auntie in for respite care and have found it to be very satisfactory and she is very happy to be here. The home has an excellent standard and I have no complaints.

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Review from M B (Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a 78 year old pensioner with a view of not ever going into a care home, I was sent here at 9:30pm and I was not very nice to the carer who took me to my bedroom. I said I was not staying here and I would catch a bus home next day, the next morning I got a full breakfast and at the dinner table I
was face to face with someone who I have known most of my life, after a few days I came to fit in with the daily goings on here. I enjoyed the banter with the carers, as days went by my views of a care home have changed. I commend this home.

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Review from Joan S (Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is very good and good selection on a daily basis. I have enjoyed meeting new people and making friends, the care is very good and the night carers are very good, they come straight away nothing is too much trouble and all the staff have put me at ease as was worried about coming into a care
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Review from Lena H (Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed the help and the love I have received and the feeling of being at home, the home decoration is lovely and all the home is very clean.

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Review from Eileen T (Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not a good eater but I really enjoyed Sunday roast, the beef was excellent. The staff are lovely and helpful and when I've needed help at night they have been very good, the home is very good and clean.

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Review from Audrey C (Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly and helpful. The care I have received is very good and can't do any more than they do, I especially found my care assistant to be very helpful and she always likes to chat, always promote dignity all staff so and are very patient and understanding.

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Review from Elaine M (Daughter of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know dad is well looked after and all his needs are met. All staff are lovely and approachable at any time, room are always clean and beds are made no matter what time of day I visit.

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Review from Julie H (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my fathers first time in a care home as he has been transferred from hospital. All of the staff from management to the carers looked after my father so well that he has said that he would gladly return. The home is spotlessly clean with excellent facilities in the bedrooms. My father was also
struggling emotionally as he had to be separated from my mother who has dementia. Every staff member supported my father with this. The Rics team were excellent in nursing him back to his full health. Thank you.

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Review from Valerie W (Daughter of Resident) published on 29 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome. Sutton Manor is always clean and always given a choice to have a meal with my mother. I've got now worries about the care my mother receives. Carers are excellent always make me feel welcome I could not wish for any better.

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Review from June A (Niece of Resident) published on 28 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Sutton Manor as it is very pleasant to go to as everybody is so friendly and sociable. I really enjoy going as it is not like other care homes I have visited. I would not mind if any of my relatives end up in here.

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Review from Mavis L (Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the company, carers are very good. I have been coming for day care, respite care for 2 years, I enjoy this as it means I am not on my own and I am with people I know as I feel safe and am well looked after and nothing is too much trouble. I have made lots of new friends. My family have noticed
that when I've been here I go home happier and coming has given me more confidence.

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Review from John B (Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is pleasant, welcoming, as this is my first time in a care home - staff are very nice and helpful, my room is very clean nicely decorated, if I needed to I could definitely come back to Sutton Manor I feel well looked after and at home.

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Review from Johanna C (Daughter of Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very caring and helpful. You can always go to the manager for information and advice, I like that when the doctor or nurse has been to see my mum that a member of senior staff call me to inform me of outcome of visit and there is always a friendly homely atmosphere. When I come to visit.

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Review from Martin P (Son of Resident) published on 18 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On looking for accommodation for my dad when i first came in to enquire I was greeted with a warm welcome. When being shown round everywhere was clean and tidy, the room was beautiful and everyone seemed happy and content. Now over a period of time my dad is very happy and my dad and myself have built
up a good rapport with the staff. I'm very happy with the care my dad receives as he relies heavily on people to help him with day to day chores. A big well done to all at Sutton Manor Residential Home.

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Review from Laura C (Granddaughter of Resident) published on 14 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my Grandad, 2 weeks of rest and relaxation has done him the world of good, just what he needed after his fall. Staff have been fab and are always very welcoming. Big thanks.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Sutton Manor Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Sutton Manor Residential Home is calculated as follows: ( (321 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 340 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Manor Residential Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (1)

Karen

Karen Drury

Job Title: Manager

Joined: 2022

Karen is the registered manager of Sutton Manor, part of the Ashmere Notts Group. She has worked for Ashmere for well over a decade but has previously worked a multitude of care roles before her arrival with us. Karen believes that laughter is an important part of the home and strives to bring a joyous atmosphere to the home each day.