The Troc

256 Beacon Hill Road, Newark-on-Trent NG24 2JP
Submit a Review
9.4 54 Reviews
  • The Troc, Newark-on-Trent
The Troc boasts peaceful surroundings and a homely interior, ideal for older people looking to achieve a comfortable retirement while 24/7 access to skilled carers, with some provision for dementia care available also.

A major refurbishment has made the most of the accommodation's qualities, while residents are also able to enjoy large and attractive gardens, including a summerhouse and patio.

Carers are chosen for a combination of positive personal qualities and professional expertise, supporting an active lifestyle with the help of volunteers and residents also.

Show The Troc on the Map

Care Provided by The Troc

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Fox (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Troc

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact The Troc to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Troc Reviews (54)

Total of 54, showing 1-20
9.4

The Troc has a Review Score of 9.4 (9.374) out of 10, based on 13 reviews in the last 2 years. Over all time The Troc has 54 reviews.

Overall Experience

  • 36
  • 16
  • 1
  • 0
  • 1

Date Published

54
6
8
13
41

Review from C H (Daughter-in-law of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Troc staff are friendly and approachable. The office staff are always friendly and helpful when answering any emailed queries. Housekeeping keep The Troc clean and tidy and odour-free. Mother (resident) has the hairdresser spruce up her hair every week making her feel and look good. Chiropodist
sorts her feet out once a month. All Mother's needs are catered for and we feel she is being well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Daughter of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in The Troc at the time of writing this review. She has settled in with the care and help of the lovely staff and other residents. Mum enjoys her meals, and the daily activities. Mum's room is on the ground floor looking out at the garden and seating area, which is lovely. The Troc is lovely
and clean and all the staff from the manager down are friendly and attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son-in-law of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is a lively, well-run place. It is clean, has good facilities and there are daily events for the residents. The staff are very friendly and I must say that I was very impressed by the patience and compassion of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin L (Son of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly all staff. Nice and clean. Good food for residents, excellent choice of food. All staff are very easy to approach if we have any questions or need any help. It feels like a big extended family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula S (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers, all very attentive to my mum. Good entertainment daily and activities. Excellent variety of meals daily. Rooms very spacious, well-maintained, painted and decorated lovely. Security is a must and always adhered to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F A (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was placed at this facility for respite care. On his admission he was mobile with one person by his side, eating and drinking with assistance and generally well considering his Alzheimer's diagnosis. He was non-verbal and unable to communicate his needs which meant he was vulnerable.
In the
2 weeks he was at this facility, he lost a lot of weight, became immobile and looked unkept, wearing other residents' clothing and other residents had my father's clothes on. My father suffered horrific neglect due to the fact he was not able to communicate and tragically he died a few days after leaving this 'so called' care home.
This facility had an extension which doubled the capacity of residents it could hold. This opened at the beginning of March 2024. They did not have the staff to cope with the influx of residents. CQC did a report in January 2024 which gave them a 'good' rating. I literally begged the CQC to re-inspect this facility due to the changes but they didn't. Appalling!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl H (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to express my gratitude to all staff, frontline and behind the scenes for the excellent care provided to my father and my family.
Thier hard work, empathy and love will never be forgotten.

Reply from Claire Edwards, Manager at The Troc

Thank you for your lovely words. Your dad was an amazing kind, loving gentleman; he was adored by all. We will remember his many stories.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather B (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a permanent resident since March 2024. It was a very difficult decision not to take care of her ourselves but the night times were of great concern and her safety was our number one priority.
The Troc was the only home we looked around and felt it to be a good choice for our Mum.
The management staff were open and honest when answering our questions. We were showed a beautiful light and airy room with an en-suite bathroom in the new extension. All the care staff greeted us with a polite hello and took the time to speak with Mum too. It was apparent that the residents were treated with great respect and the care and attention given by all staff members was reassuring to see.
Now four months later Mum is settled and has made some nice friendships and loves all her carers. There will always be teething problems when you are expected to live with total strangers. However, the staff work really hard to make every resident feel valued, special and included.
Thank you.

Reply from Claire Edwards, Manager at The Troc

Thank you so much for your kind words. Our staff pride themselves in looking after our residents and means a great deal to us all when we get a great review. Registered manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Son of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Troc Care Home staff are very welcoming, friendly, attentive and competent. The management are efficient well organised and proactive. The recent new wing is a welcome addition, modern and well laid out. The older parts of the care home building need modernising and finishing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol L (Wife of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care my husband receives at The Troc any higher than I do. On my recommendation, our friends also were residents until they sadly passed away. One thing I shall always remember is my friend's wife was confined to her room due to being seriously ill; he said to me, ‘she wouldn’t get
better care in Harley Street’.
The first time I visited The Troc was shortly after my husband had been admitted from the hospital, and within minutes, I weighed up the standard of care, watching the way the staff interacted with the residents, and knew it was the best.
I escorted my husband via ambulance to get his pacemaker checked, and when we returned, I pushed him inside in his wheelchair, and he said to me - ‘this is a nice place, isn’t it’; that meant the world to me. Everyone employed at The Troc is the best, and that is what makes it excellent.

Reply from Claire Edwards, Manager at The Troc

Thank you for your lovely review. The Troc try to ensure all residents are treated with dignity and respect from the minute they step into our home to ensure they feel welcome and cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to The Troc end of November 2021 due to declining health with Parkinson’s and a hip fracture. The team at The Troc were welcoming and friendly helping Dad adjust to his new surroundings and also helping us as a family transition to the change of Dad being in full-time care - a change that
was difficult for us all. The carers are wonderful with Dad accommodating his specific needs and his reluctance to socialise and conform, his stubbornness, pain, and anxiety can make some days difficult for Dad, the family, and the care team, but they always treat him and us with such compassion and care. The Troc is a home from home and the decor is not the most salubrious but the care is exceptional and for us that is the most important thing. When Covid outbreaks happened in 2022 the team made sure we had regular updates and answered our calls and questions with patience and clarity. The staff always welcome us with a smile and management are visible, approachable, and available.

Reply from Claire Edwards, Manager at The Troc

Thank you for your kind and honest review, we are so pleased you are happy with the care your dad receives at The Troc we endeavour to give the best possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry W (Son-in-law of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law gets from The Troc is exceptional, the staff are brilliant, they make her feel special, and she is so happy there she calls it home. When she first went into The Troc in January she was so ill we thought we would lose her, the staff gave us peace of mind in the care and attention
they gave her as well as looking after the other residents. They make each resident feel special and it's that care that turned my mother-in-law's life around and each time we visited her we saw a vast and positive improvement and thanks to the staff and management of The Troc she is well and we have peace of mind knowing she is safe and well looked after.

Reply from Claire Edwards, Manager at The Troc

Thank you so much for your kind words, myself and team pride ourselves on the care we give to each and every resident your comments are very much appreciated. Thank you also for all the support you give to the resident and the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janine P (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I absolutely love this care home for my mum xx the whole staff/maintenance are just amazing always going above and beyond with excellent care. The home always smells lovely and clean. Mum is always given a choice of meals, to pick from. They have a range of activities, and to have her hair done. And
to have a choice on how she would like her room decorated. Mum also loves her showers

Reply from Claire Edwards, Manager at The Troc

Thank you, Janine, for your review. We as a team are passionate about the care we give to our residents to ensure we maintain their dignity and respect at all times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison G (Daughter of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to the Troc from hospital during Covid. We have not looked around any other care homes as he is happy and settled. The staff go above and beyond and ‘get him’! Nothing is too much to ask and the care home and manager have been adaptable to my circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo B (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided at The Troc for nearly three years, and during that time they have treated him with the utmost respect and kindness. He is not an easy man to care for, but they have shown limitless patience and understanding. I would not hesitate to recommend The Troc to anyone looking for a very
homely care home. The team are very efficient at keeping me informed and always available for a chat. When we lost my Step Mum last year they could not have done more for us or been more caring and supportive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara R (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum, my world. Comfortable and as happy as she can be. She is well looked after and is looking healthy and well cared for.
The staff could not be more helpful, always helpful and polite, I know my mum is in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham T (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Troc cared for my mum for several years before she passed away in March. They were kind and caring, despite my Mum's occasional stubbornness! Towards the end of her life, they not only looked after my mum but also took care of us and I am truly grateful. Care homes are not about facilities,
they are about the quality of the staff. The Troc is wonderful in that regard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father who had dementia and Parkinson's disease was a resident from Dec 2018 until his death on 19th May 2021. As a family we chose the Troc after considerable research. A key concern was his adapting to life in residential care but this definitely proved to be a good decision as he was very happy
there. All the staff were extremely caring, attentive, patient, compassionate and helpful and it was very apparent that whilst remaining very professional, they were also extremely fond of him. Some danced with him, others played dominoes with him but all liked to spend time with him. The covid pandemic severely restricted access to visit him until his last few weeks of life but the manager and staff were as accommodating as the rules would allow. His end-of-life care was absolutely phenomenal and was a great comfort to us as a family. I would not hesitate to recommend the Troc to any prospective residents and their families.

Reply from Jill Andrew, Operations Manager at The Troc

Thank you for your kind words in what must be a difficult time for yourself and your family. I will ensure that the whole team see this review and your appreciation is shared.
Keep safe and well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris S (Son of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last six days, my family and I have been at The Troc every day as we thought my father was dying. He’s subsequently improved a bit but we’ve had several nerve-wracking and emotional days. During that time we have seen the staff, junior and senior, treat my father with huge compassion and tenderness.
It’s been lovely witnessing their interactions. I know there’re other homes in the area with more salubrious decor etc. but times like this show that’s it’s the care and the genuine warmth of relationship that really matters. The staff have also been lovely with us, the family.

Reply from Claire Edwards, Manager at The Troc

Thank you for your very kind and thoughtful review. We, as a team, are passionate about the care we give to our residents. Your father was a special man to us all, and we will miss him greatly. I will personally miss my dancing partner and his warm smile. Once again, thank you for your kind words. We are thinking of you all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison G (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great communication from senior staff regarding my mum and Covid updates, such as vaccination and visiting updates. Love the personal touches such as making music CDs for residents with favourite music.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for The Troc is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.436 for The Troc is calculated as follows: ( (104 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 156 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for The Troc is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about The Troc

What types of Care is The Troc registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Troc provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Troc have?

There are 62 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Troc?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Troc to the centre of Newark-on-Trent?

1.4 mile(s) as the crow flies, distance by road may be significantly further.