The Troc

256 Beacon Hill Road, Newark-on-Trent NG24 2JP
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9.4 54 Reviews
  • The Troc, Newark-on-Trent
The Troc boasts peaceful surroundings and a homely interior, ideal for older people looking to achieve a comfortable retirement while 24/7 access to skilled carers, with some provision for dementia care available also.

A major refurbishment has made the most of the accommodation's qualities, while residents are also able to enjoy large and attractive gardens, including a summerhouse and patio.

Carers are chosen for a combination of positive personal qualities and professional expertise, supporting an active lifestyle with the help of volunteers and residents also.

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Care Provided by The Troc

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Fox (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Troc

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact The Troc to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Troc Reviews (54)

Total of 54, showing 21-40
9.4

The Troc has a Review Score of 9.4 (9.374) out of 10, based on 13 reviews in the last 2 years. Over all time The Troc has 54 reviews.

Overall Experience

  • 36
  • 16
  • 1
  • 0
  • 1

Date Published

54
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13
41

Review from Jackie S (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at The Troc from 27/3/19 until her death on 28/4/20. In that time she was treated with great care, attention and respect by the Manager and the staff. Mum was always clean and neatly dressed. She liked to have her hair done each week by the visiting hairdresser. Meals were varied,
tasty and nutritious, with 2 choices every day. Suffering with dementia, very poor eyesight and hearing, mum could sometimes be demanding or unsettled. The staff seemed to be able to calm her with quiet words and reassurances and she would soon be smiling again. It was lovely to see that smile. The Troc has a very homely feel, is clean and well decorated. The gardens are extensive and beautifully looked after. The manager and her staff do a wonderful job with only limited resources. Towards the end of mum’s life the staff kept me informed constantly as, because of Covid-19, I couldn’t visit. The manager and her staff are all ‘stars’ in my opinion and I will always be indebted to them.

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Review from Sara F (Granddaughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how the home has handled the current situation, I have spoken to and seen my grandma on skype several times since we went into lockdown. I have also stood in the car park and waved through the window. The Troc and its staff have been very kind and considerate, informing us all
the time how gran is doing and always letting us call and Skype when they can. I think they are a fantastic home anyway with great staff but they have gone above and beyond recently and I know gran is in the best possible place. Can't wait to see her and all of you very soon.

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Review from S T (Daughter-in-law of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Troc provide excellent care for my mother in law who has dementia. She has been under their care for over 2 years now, she is always well presented, the carers spend time to do her hair and dress her well. She eats well and is very happy there. We are regularly updated with any information regarding
the home or her care. All in all a warm friendly care home that I would not hesitate to recommend!

Reply from Jill Andrew, Operations Manager at The Troc

Thank you so much for your review, I am sure the team will be delighted, I will ensure this is passed onto them.
Take care, Keep safe.
Jill


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Review from Sharon F (Friend of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Troc is an excellent care home, the staff are really friendly, the atmosphere is very calm and relaxed. What I have seen the food looks and smells great and drinks are always offered. The garden looks fantastic and very spacious, I like to sit outside in the warmer weather when I visit my friend.
The Troc always looks clean and smells nice when I visit. I would highly recommend this home.

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Review from E S (Wife of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Confident care is good during the lockdown. Sorry my husband is cooped up in his completely uninspiring bedroom. In the last week, he was moved to another room with a better outlook and decor. The food is being prepared by staff untrained in cooking and nutrition.

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Review from S C (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with The Troc care home. My Mum always looks happy when my brother and I visit. She absolutely loves the food. Her bedroom and shower are always clean. When we visit mum she is always clean. It is a lovely home. The garden is a nice place to sit in when the sun shines. Thank you
all very much.

Reply from Jill Andrew, Operations Manager at The Troc

Thank you so much for your comments on The Troc, I will ensure the team are made aware. I know all the staff are fully focused on the care of their residents. Thank you for giving us the opportunity to care for your loved one. Thank you - keep safe and well.


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Review from Yvonne M (Wife of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfied with the level of care. One thing I would say is when I come visiting after lunch, I notice some of the residents are still sitting at the dinner table. Those chairs are not comfortable to be sitting for long periods of time. They need to be in a comfy chair to relax. Also, laundry,
even if you put names on all items of clothing, some still go missing.

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Review from F W (Daughter-in-law of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law received excellent care at The Trog. The staff were friendly caring and supportive. The home is clean, warm and the manager is very aware of residents needs and is very approachable.

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Review from P C (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is helpful. Those in management are approachable and sympathetic. Staff appearance is always of a high standard. Quality of food is very good and a choice is always provided. Activities are varied and tailored to the resident's needs. The home provides a clean, bright and safe
environment for residents. I recommend it without reservation.

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Review from T Y (Regular Volunteer) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once a month to take a church service. The home is always welcoming and I am given every assistance from the staff. Residents are relaxed and happy. A good atmosphere.

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Review from Anne B (Regular Volunteer) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Troc Residential Home is an extremely friendly, caring, homely and clean establishment which I visit on a weekly basis. As a musician playing my keyboard, I have an hours singalong with the residents which I absolutely love and I can see the residents are clearly engaged in this activity. The Activities
Coordinator encourages all the residents to join in. Other positive features in the home are the seasonal displays which are colourful, eye-catching and promote discussion for the residents. I enjoy talking to everyone and hearing their stories. There is always a warm, friendly atmosphere and the residents all appear to be very relaxed and well cared for. The Manager and her staff always make me feel very welcome. Visiting the Troc is the highlight of my week. I would highly recommend this residential home.

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Review from Christine P (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Troc is not a purpose-built care home. It has two lounges, one of which is large and airy and looks out onto the garden. This layout suits my mother whose main occupation these days is people watching. She enjoys the food and is encouraged to drink, which means that she has not had a UTI in the
seven months she has been a resident (having had several in the past). The staff treat her with dignity and do well in understanding her wishes given that she is unable to speak clearly. The manager is 'hands-on', approachable and open to suggestions for improvement and runs the home in a professional, yet friendly manner.

Reply from Jill Andrew, Operations Manager at The Troc

Thank you so much for your review. I am so glad that your mum is happy and that we have the opportunity to care for her. I will ensure that the staff and manager receive a call with your comments and praise. Kind regards Jill


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Review from Christine Y (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative was treated with care and dignity from admission until her death. I visited almost daily and observed other residents and most of the staff. Residents were treated as individuals their likes and dislikes were acted upon. The atmosphere was friendly and relaxed and visitors made very welcome.
All queries re care/needs were addressed promptly, willingly and honestly. All the rooms were warm, drinks and food were provided regularly and meds were dispensed safely.

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Review from John H (Husband of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into The Troc in September 2017. The home was recommended to me by social services. She passed away in March 2019 but during those 18 months, the care she received was excellent. Also, the help and friendliness I received were second to none. I would recommend it to anyone. If anyone has
complaints about the home they must be very sad people.

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Review from Elizabeth C (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The layout of the communal areas is light, open and visible. There is always food available if required and it is good, plentiful and often.
The residents have the freedom to do what they like and there are regular activities. The carers are excellent, really seem to care about the residents. The senior
staff are organised and know the situation with every resident. The manager is excellent, kind, compassionate and caring.

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Review from Noreen M (Niece of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more delighted and happy with the help the care home provide for my aunt. They could not do more for her in every way to help her.
We are grateful for their help.

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Review from Angela M (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was not at The Troc very long but for the length of time she was there, I found that staff and manager caring, helpful and easy to talk to.
During the later stage of my mum's life, the staff and especially the manager were supportive and made me feel welcome and at ease. They always treated
my mother with dignity. On the day she died the staff were on hand and looked after us very well and supported us to the end.

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Review from J B (Niece of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome upon arrival. My aunt was reassured and spoken to kindly and appropriately. The Troc was very clean and organised but also felt homely. The care given by everyone at every level was excellent. Throughout her stay, activities and entertainment were provided. At the end of life,
total respect, dignity and care was excellent. Couldn't wish for more.

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Review from Andy R (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my father at The Troc on a regular basis from his arrival three years ago until his very recent passing. During my visits, I was always very pleased with how my father was treated by the staff. They were always very caring and considerate of his needs, they were always friendly and thoughtful
to me during my many visits. The manager runs the care home in a very professional but friendly manner and always kept me informed of anything relevant to my father's care. Overall I was very impressed by the care shown by the staff and would highly recommend The Troc.

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Review from John B (Son of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with wonderful staff.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for The Troc is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.436 for The Troc is calculated as follows: ( (104 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 156 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for The Troc is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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