The Troc

256 Beacon Hill Road, Newark-on-Trent NG24 2JP
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9.4 54 Reviews
  • The Troc, Newark-on-Trent
The Troc boasts peaceful surroundings and a homely interior, ideal for older people looking to achieve a comfortable retirement while 24/7 access to skilled carers, with some provision for dementia care available also.

A major refurbishment has made the most of the accommodation's qualities, while residents are also able to enjoy large and attractive gardens, including a summerhouse and patio.

Carers are chosen for a combination of positive personal qualities and professional expertise, supporting an active lifestyle with the help of volunteers and residents also.

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Care Provided by The Troc

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Fox (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for The Troc

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact The Troc to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Troc Reviews (54)

Total of 54, showing 41-54
9.4

The Troc has a Review Score of 9.4 (9.374) out of 10, based on 13 reviews in the last 2 years. Over all time The Troc has 54 reviews.

Overall Experience

  • 36
  • 16
  • 1
  • 0
  • 1

Date Published

54
6
8
13
41

Review from J E (Daughter-in-law of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, caring and attentive. They are always willing to help. The staff ensure that my father in law is encouraged to eat and drink.

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Review from Noreen M (Niece of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with all the help that has been given to my aunt since she went into the home. She eats well and is always clean and tidy. They let you know how things are going on with her, I am happy with all the staff.

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Review from S J (Grandson of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home today and I wanted to express my thanks to all the lovely care staff and management. My grandmother is cared for at the highest level and she very much loves living at The Troc. The staff always make her feel special and are friendly and professional at all times.

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Review from Veronica P (Daughter of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As far as I can ascertain my mother is being well looked after at The Troc.
One comment I would make is that when visiting my mother space is at a premium but this is a problem in most care homes.
Also, a suggestion would be to inform relatives of residents, periodically, about the well-being of the
person concerned.

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Review from David J (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been in The Troc for three years and in that time has been well cared for and is as happy as her dementia allows. Although she is often unaware of where she is and who people are, she is always treated with care, friendliness and dignity, even when she is being somewhat trying!
She enjoys
her food and has put on weight since being at The Troc, and we appreciate the effort that goes into providing an appetising and balanced menu.
Many of the staff show acts of kindness that go beyond their duty. They are genuinely kind and caring, even when very busy, and always find time to make us feel welcome, offer us a drink, and ask how we are. There is always someone available to talk to if we have any concerns about mother, and we are kept well-informed of her health and well-being. When we visit mother she is always clean and tidy.
We would like to express our thanks to the management and staff for their care and support, and we could not be happier with our choice of the care home.

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Review from D D (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Troc is ok most of the time but sometimes it seems understaffed. I have commented on this once or twice. It could do with being decorated. My Mum's room and the lounge area are really ready. The carers are really good and they do their best.

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Review from Barry R (Nephew of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A suprise visit to an uncle I had not seen for a number of years as I was in the area on a family visit. On arrival, I was made to feel very welcome and offered a cup of tea by a very pleasant member of staff. During my visit, it was obvious that my uncle was extremely content and happy with his life
at The Troc. The staff, environment and atmosphere made a very good impression upon me. A very warm and caring home with superb staff.

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Review from B R (Friend of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found The Troc to be a very warm and friendly home. The residents all appear to be happy and well cared for. I visit my friend regularly and she is really happy there. The food is delicious and I have been invited to stay with my friend for lunch as I travel quite a distance to visit her. I have
found the staff welcoming, helpful and very caring. They work very hard and I always enjoy my visits.

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Review from Carolyn B (Daughter of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at The Troc for about five years. While she has been here I have seen a significant improvement in many areas - staffing, decor, atmosphere, food and definitely management. The home has a warm and welcoming atmosphere and staff are very cheery and pleasant to residents
and visitors alike. Always happy to hear family's concerns and quick to act. Would definitely recommend.

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Review from Sandra R (Wife of Resident) published on 15 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimer's Disease, had several separate weeks' respite care at The Troc from March to May 2016, and entered full-time care in June. I can't speak highly enough of the quality of care he received, and of how well he was looked after. The manager and her team of care assistants pull
together to make the place feel like home for their residents. Sadly, my husband's illness proved to be at a stage for which staff were not equipped - no criticism, as it is a home for the elderly and makes no claims to offer specialist dementia care - and he had to move on. I was sorry about this. The manager and her team offer exemplary, trained, compassionate care, and my husband was relaxed and happy there. If you're looking for quality of care above 5-star hotel status, I'd recommend that you visit The Troc. It's not purpose-built as some new care homes are, but it's a pleasant and comfortable place where people get decent, dignified and compassionate care - that's what counts.

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Review from Gillian P (Daughter of Resident) published on 4 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent compassionate care given to mother during transitional after hospital stay. Sympathetic encouragement saw her go from bedridden state to mobility. I cannot thank the staff enough for their thoughtful and cheerful attitude.

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Review from Robert P (Son of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First rate care, everything that could be done was done. Wonderful!

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Review from Peter D (Grandson of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this a wonderful and stimulating place to be when elderly. My Nan is looked after excellently, as she is at the end of life stage now. The staff are 100% dedicated to her wellbeing. Although not able to communicate now, the staff continue to chat to her during the time they're seeing to all her
needs beautifully. The manager (since taking over from the last one) has turned the home into a fantastic place to be. Other residents look so much happier, and there's always, a peaceful tranquil feeling to the 'Troc' now. The residents look clean, and certainly tuck into their well prepared and lovely meals. I would never want a better home than 'The Troc' for my nan to spend her latter days in; I would recommend it to anyone looking for an excellent home for their relations/friends.

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Review from A (Daughter-in-law of Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in this home for three and a half years. Now on end of life programme which was implemented October 2014. The care is upmost excellence, at no time has there been a 'slip up' of her care, beautifully keeping free of pressure sores, bruising, changing of inco pads, bathing and feeding.
Hydration has been kept totally under control, this resident has been in bed since October 2014, turned two hourly, and sat with through the night. Family and friends are greeted at the care home door, when visiting, offered a cup of tea and always seen by a member of staff to give an update report. When this resident was able to sit and communicate with other residents was a very stable person. This place is excellent.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for The Troc is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.436 for The Troc is calculated as follows: ( (104 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 156 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.938 Points relating to the number of positive Reviews for The Troc is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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