Review from Fran T (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

Last July my mum passed away at Tuxford Manor after five wonderful years in the home. My mum truly loved everyone who works there, and has worked there previously. On her final day, my mum was cared for by the whole team and each one of them came to say their goodbyes to her as we knew she was passing.

I couldn't have asked for more from them, their care and consideration was exceptional. From the day she went in there she was safe and that meant I was able to feel settled and have a mother/daughter relationship again.

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Review from V M (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience

Mum has lived in Tuxford Manor Care Home for the last three years. She initially moved in with Dad and they were together there for eight months. Dad loved his food, joining in with the activities and chatting to everyone, whilst Mum who has always had a quieter personality likes to watch the world

go by. Mum's dementia has progressed during her time there, the staff have adapted to this and treat her with dignity and patience. Tuxford Manor has a homely feel, excellent food and very caring staff.

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Review from Gary F (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience

My mother has been at Tuxford Manor for a couple of months and she settled in immediately due to the warm welcome, care and kindness shown to her by all the staff. She really enjoyed the activities and entertainment over Christmas and had a wonderful Christmas Day. She had been very lonely living on

her own but now has made lots of friends and enjoys having so many other people (residents and staff) around her making her feel safe and looked after.

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Review from Dave W (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

My mum has been at Tuxford since 2016. She had dementia back then and has little cognitive ability but can walk for England. She is always on the move, and the care home facilitates that. She is in a safe and caring environment.
She's had unavoidable falls from time to time, and they have always ensured

she was correctly assessed and treated. I work in London, so can't always get to the home easily, but I am always fully informed. The staff go out of their way to ensure the service is first class. I have known them to transport my mum to and from the hospital in their own time even though it shouldn't really be their job. I appreciate their service.
They also put on activities for residents and include everyone.

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Review from Nigel O (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience

This is a top care home with top-rate care. My mother has been at Tuxford Manor for a number of years now and loves it. The carers at Tuxford Manor Care Home do genuinely care for the residents, my mother is always treated with dignity, me personally I am also genuinely impressed with the homely atmosphere

and attitudes of the staff and carers, there’s a great atmosphere and lots of laughter with the staff and plenty of fun. Don’t think there’s any other care home that comes close to Tuxford Manor in my opinion.

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Review from Peter L (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

My dad had bad chest infections twice over the winter and received excellent care whilst he was recovering. I have seen his positive response to the smiles and care he gets and I know he is very happy with being there.

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Review from Annette T (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience

The care home staff and manager have been so considerate and showed true care and compassion. We started with a respite for a few weeks and after the original assessment the local authority decided to move my dad but we appealed as he had settled so well and built trust in the team and fortunately,

the decision was changed so he remained there until he recently passed. Highly recommend Tuxford Manor.

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Review from S W (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience

Staff very approachable and helpful. Any changes adhered to. Dad seems settled and happy.

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Review from Ann C (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident of Tuxford Manor for 4 years since she was unable to care for herself in her own home. As I live in Australia I am only able to visit occasionally. My latest visit was in June 2023 and I continue to be impressed at how well my mum is doing and how eager she is to tell me

how well she is being looked after. The staff and management are very receptive to any requests and I am always updated with any developments regarding my mum when I am back home in Australia. On my last visit, I spent most of the time with my mum in the garden which was a wonderful oasis and a feast for the eyes with all the roses in full bloom. I also experienced a visiting singer who was a real hit - resulting in lots of feet tapping and dancing by the more able residents. All in all, there is a great atmosphere at Tuxford which is grounded on the patience, competence and friendliness of the staff.

Reply from Bev Cooper, Home Manager at Tuxford Manor Care Home

Thank you so much for your kind words. We always endeavour to care for everyone to the very best of our ability and to the highest standards possible. We are so proud of the garden and this has been achieved by the hard work and generosity of the people (including you and yours) who have supported us in making a peaceful haven for everyone to enjoy. Take care and speak soon.

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Review from Nigel B (Son of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience

My mother has always been very independent and looked after herself till the age of 95, until a fall and rapidly progressing dementia resulted in her going into care. I moved my mother into Tuxford Manor in January 2023 after experiencing poor care at her initial care home. Tuxford Manor could not have

been more different. The manager and her staff proved so much more professional and I was told more than once that they see it as a privilege to care for their residents in their twilight years, which was quite striking. The home is clean and inviting with plenty of different areas to sit including a lovely garden. My mother’s dementia progressed very rapidly over the last 9 months of her life but the staff at Tuxford Manor were able to adapt her care accordingly. If there was anything that you wanted addressing, then you just had to let the manager know and it got done. This was a difficult time for my mother and myself, but the manager and her staff managed it with care and compassion to the end.

Reply from Bev Waylen, Home Manager at Tuxford Manor Care Home

Thank you so much for your kind words, it's been a pleasure to take care of your mum. It's always a difficult decision to place a loved one in care but all of us at Tuxford Manor strive to make the transition a smoother experience for everyone. Take care and thank you once again.

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Review from Caroline R (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience

My dad came to Tuxford Manor Care Home as an emergency placement two years ago and has stayed since.
On the first day, the manager contacted me, taking the time to understand our situation and get to know my dad. She has a caring and holistic approach, supporting the whole family.
The home is very

well-run and the carers are always willing to help.
During covid, infection control was excellent and the manager went above and beyond to protect the residents.
At times, Dad's behaviour has been challenging, the carers have always dealt with this in a caring and professional manner, keeping me updated.
As Dad has become more unwell, I am always informed straight away of any issues or hospital admissions and the team has worked closely with me to ensure our family's wishes for end-of-life care are met.
Dad always talks highly of the home and very much enjoys the food!
As Dad, moves onto full nursing care, we want to thank Tuxford Manor for being our safe haven for the last two years, we will miss you greatly!

Reply from Bev Waylen, Home Manager at Tuxford Manor Care Home

Thank you so much for your kind words, I will share this with the staff. I have been very happy to help and support where I can, we will miss you but as I've said to you, I am here if you ever need me.

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Review from Paul W (Son-in-law of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience

Staff were excellent, caring, professional and put the client first and foremost. The building is spotless and well laid out. Thank you so much Tuxford Manor Care Home. Good liaison with family members and other medical contacts.

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Review from R G (Son of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience

My mum had dementia and was placed in Tuxford Manor Care Home in June 2021 until December 2022 when she passed away. I have the highest regard for all of the staff at the care home, from the cook to housekeeping and, of course, the care team, all of whom I met during my mum's stay.

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Review from Jennifer P (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for just over a year and was very well cared for. Good food and cleanliness and she was happy.

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Review from Dorraine I (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience

The home is just so lovely, the staff go above and beyond to ensure everyone is cared for. My father has been here for 18 months now and I can't thank the staff enough for all their hard work. They have always got a smile! Tuxford Manor Care Home is by far the best care home in the area! Thank You All!

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Review from Brian B (Father of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

As soon as you enter the care home it is very clear to see that residents are very well cared for and their independence, where possible, is supported by all levels of staff. The caring staff, along with high-quality meals makes this care home a safe, inviting environment for people of all ages to be

cared for to very high standards. The care given gives family members of residents peace of mind, knowing their loved ones are being cared for to a very high standard.

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Review from Teresa C (Wife of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience

My husband spent a week at the home for respite care and he was very well treated by everyone. As far as one can tell, he enjoyed his break and I would definitely arrange another stay when needed. Thank you.

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Review from Denise H (Daughter-in-law of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience

My mum went into Tuxford Manor care home in early 2018 and she passed on 3rd January 2022, but I would like to talk about her life at her home in Tuxford Manor. It was difficult for her at the beginning but she became more comfortable in her surroundings with time and with the support she was given

by the staff, which continued for all the time she lived at a place she called her home. I cannot express the gratitude my husband and I have for all the people who work there, they are all committed to all the people who live there, nothing was ever a problem. I cannot express how much this home meant to us and my mum. We would like to say a very big thank you to all at Tuxford Manor and especially the manager.

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Review from Julia L (Respite Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

I was very scared about staying as I've never done respite before but the staff never made me feel I have never stayed anywhere where the staff are so nice. And as for the manager, she goes above and beyond to help others. Nothing is too much trouble for her.

Reply from Bev Cooper, Home Manager at Tuxford Manor Care Home

Thank you so much for the lovely review, we enjoyed having you when you were here.

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Review from Suzanne C (Wife of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

Lovely, modern accommodation, very friendly staff, clean and safe environment. Easy to find with plenty of parking, good outdoor space. The manager is very accommodating, even during Covid times. Thoroughly recommended.

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Tuxford Manor Care Home

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