Review from Angela M (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience

My mum was in Tuxford Manor for a period of 4 weeks for rehabilitation following surgery. This really helped her a lot on her way to recovery - she was provided initially with a motorised wheelchair to help her around, but as she improved staff helped her mobilise with a frame to continue her recovery.

She enjoyed the food (the pies and fish and chips were rated especially highly) and told me how friendly the staff were. I found the same - although it was a difficult time due to Covid, the staff were always very friendly and helpful whenever I rang up, nothing was too much trouble. My mum was struggling with using a mobile phone - the staff were happy to take a phone to her and help her use it so I could talk to her. I did this every day whilst she was there, and the staff were always very cheerful and happy to support this. A very positive experience for both my mum and me.

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Review from I C (Mother of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been here for four years, and during that time, all of her needs have been more than met. She has had a few episodes requiring hospitalisation, and each time I was informed immediately and given the opportunity to be with her; the most recent was serious/critical. With Covid-19, visiting

was organised within the rules.

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Review from Hannah B (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience

My mother moved in February 2020. From staying in bed full time, not very mobile, to actively joining in activities and being very chatty. Mum has really come out of her shell since moving in. I feel really glad I have made the right decision to move my mother into care. The manager and her staff have

worked tirelessly with Mum and me to provide the best possible care. My mother is tartar, one of these difficult people that like to cause drama and arguments. It is a massive relief that I have an army of lovely staff that can handle Mum. I can visit when she's on a good day and let the staff handle her on her bad days. It's a massive load off my shoulders. Yes, the lockdowns have meant I have not seen my mum, but I have regular updates, and photos, I am reassured that she is receiving care fitting for the Queen she is. Once more, I can be her daughter, and she is my mother. Not be a carer. Tuxford Manor Care Home is outstanding.

Reply from Bev Cooper, Home Manager at Tuxford Manor Care Home

Thank you so much for this, Hannah. We are always happy to keep you up to date with everything, and I agree Mum is doing great now, she certainly keeps us on our toes!

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Review from Claire D (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident for several years, and we are so satisfied with the care and attention Mum receives. It brings us so much joy to see how many activities the residents enjoy and how the care home regularly updates its Facebook page with photos and news. It is so nice that they make an effort

to celebrate holidays such as Easter and Valentine’s Day despite Mum’s dementia being very advanced. Thank you so much.

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Review from Chelsie O (Granddaughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience

My nan is a resident in this care home, and every time I’ve visited, the people are extremely friendly and always there to help. Due to COVID 19, I haven’t really been able to visit, but I do enjoy seeing updates and photos on their Facebook profiles of activities they enjoy doing.

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Review from P T (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience

Very well run care home. Caring staff, friendly, thorough and responsible. Managed lockdown extremely well. Would recommend without hesitation.

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Review from J H (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience

The care at Tuxford Manor is exemplary. The staff are warm, friendly and exceptional in their empathy. Mum and our family felt supported, confident and at ease in this amazing environment. Excellent management permeates the whole structure to provide a 'home' with genuine priority given to residents

needs.

Reply from Bev Cooper, Home Manager at Tuxford Manor Care Home

Thank you so much for your lovely words. It was an absolute pleasure to look after mum. We miss her very much.

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Review from J W (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience

A room was made available for my father at very short notice (less than 24 hours) on 25.3.2020. He is 92 years old and no longer capable of looking after himself. Due to COVID-19, I was unable to accompany him into the building, which made good sense because of the home's adherence fo social distancing

policies. He was made welcome by the manager and all members of staff. He has access to a phone in the home and can contact me 24/7. Nothing is too much trouble for the staff and he feels totally at home and safe at all times and totally content with the decision to place him here. Amazing management and staff and awesome facility.

Reply from Bev Cooper, Home Manager at Tuxford Manor Care Home

Thank you for the great review, J W. We understood the difficulty you and your family faced, especially at this present time and were only too pleased to be able to accommodate Dad. He's settled in well and loves his room! Thank you again.

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Review from Helen (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

The team at Tuxford Manor are incredibly caring. I know it’s their job but they are amazing and go above and beyond all the time. They always make time to talk through how dad is doing and it’s never a problem to talk to him when I ring, as I live out of the country. Dad has been having a few problems

lately and the team here have handled things with great professionalism, care and consideration for him as a resident. I feel he’s in safe hands and they always do their best for dad. I am extremely happy that he is here, you really couldn’t ask for a better team of people to look the person you love when it’s no longer possible at home.

Reply from Bev Cooper, Home Manager at Tuxford Manor Care Home

Thank you, Helen, for your review. I know it's so difficult for you as you live so far away but be rest assured that we are doing our level best for Dad and you can ring me at any time to get an honest update on his progress and well-being. Take care over there in New Zealand and keep safe.

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Review from Linda M (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience

My father is so happy to be looked after with such care and compassion. It is never too much trouble for the staff to find him when I telephone to speak to dad. They are always so cheerful and polite when they answer the phone. The manager has a very efficient but friendly manner and always answers

any queries I have with great confidence, which in turn confirms the choice we made for dad to be at this wonderful place. Whenever dad has a problem with his catheter, it is solved very efficiently and my father is shown respect at a time when his dignity is at risk. We thank them so much for giving us as a family peace of mind.

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Review from S W (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

Excellent in all aspects of care.

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Review from A R (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

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Everything was first class.

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Review from K M (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience

Good care. My friend has improved since being in the home since 2019. Excellent staff.

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Review from J W (Wife of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

Caring and friendly home.

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Review from G H (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

In the fifteen months my husband has been in Tuxford Manor, his health and mindset have improved. I think that's because he gets on well with the staff. If I have any queries or questions, I can talk easily to the manager or any other staff member. The manager is also concerned about me as the wife

of a resident too. I can recommend Tuxford Manor to anyone who needs 24/7 care.

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Review from J S (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

I have been visiting Tuxford Manor for many years. Each time they have given a hundred per cent e.g. my mum was in the Manor for five and a half years. At the moment I am visiting a very close friend and the care he receives is second to none. The staff are very helpful and kind. The manager is always

there for me when I need help, so caring.

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Review from Rosemary N (Wife of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience

My husband was recommended Tuxford Manor for his end of life care from hospital.
He was received with the greatest care. The food is wonderful, he is putting weight on. All his needs are met with a smile and cheerful chatter. All questions he has are kindly sorted for him. All visitors are welcomed

even his dog, he's never seen such care. Thank you all.

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Review from K P (Grandson of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and helpful. They will answer any questions or find out if they don't know. They cannot do enough for you. The manager's office door is always open.

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Review from Kelvin G (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience

Mum was cared for really good, she got used to all the staff and carers. She enjoyed her time in there.

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Review from Onita P (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience

My family and I are extremely happy with the care and support our Mother is given.
Every time anyone visits her she is always happy, clean and singing and smiling so we know that Mother is happy in herself.
The Nursing Team are second to none, always with a warm welcome and friendly voice giving wonderful

care to everyone that I see.
Yes, it's truly a worry that we no longer have. Thank you, team.

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Tuxford Manor Care Home

Care Provided by Tuxford Manor Care Home

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Funding & Fees Guide for Tuxford Manor Care Home

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