Tuxford Manor Care Home

143 Lincoln Road, Tuxford, Newark, Newark-on-Trent NG22 0JQ
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9.9 82 Reviews
  • Tuxford Manor Care Home, Newark-on-Trent
This home is accredited with Nottingham County Council's Dementia Quality Mark, which recognises care services that meet the needs of residents living with dementia*

Tuxford Manor is a popular care home set in beautiful gardens, with views onto open countryside. The care team specialises in providing quality residential and dementia care.

The home is tastefully decorated to create a warm and homely environment for the residents, while providing quality relationship-centred care. Tuxford Manor has a large, beautiful garden in a tranquil countryside setting.

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Care Provided by Tuxford Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Bev Waylen (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Tuxford Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large carpark at Tuxford Manor


Tuxford Manor Care Home Reviews (82)

Total of 82, showing 61-80
9.9

Tuxford Manor Care Home has a Review Score of 9.9 (9.904) out of 10, based on 31 reviews in the last 2 years. Over all time Tuxford Manor Care Home has 82 reviews.

Overall Experience

  • 76
  • 6
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Date Published

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Review from S W (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from start to finish. Made my mother's end of life so much easier. Really good staff with very helpful attitudes.
Nice building, always very clean, always smells nice.

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Review from Trudy S (Granddaughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice and clean. Very caring staff. Excellent facilities, food excellent and plenty of. Took very good care of my grandmum on end of life.
I could not have asked for more.

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Review from Clive E (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this place. When I leave I know that my mum is well looked after by kind and compassionate staff who are well trained.

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Review from V S (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a welcoming feel to it and the management is very supportive. The staff work very hard to be attentive and caring to the residents. The process of having to put parents into care is tough but Tuxford made this bearable and with time, I am evermore comfortable with where they are and that
they are well looked after and have the company of other residents and stimulation from staff and environment.

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Review from Charles S (Son of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dementia is a horrible condition and it is scary to have to take control of your parent's future. I feel very lucky to have found such a safe and caring new home for them. They are well cared for, happy and I have confidence that they are looked after. I wish they were not in care, but since they need
to be, this is about as good as it gets.

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Review from A S W (Son of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered to my father was excellent - friendly staff and welcoming atmosphere, I found the service provided reassuring.

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Review from Kevin F (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression the home is clean and well managed. All the residents are well cared for, all visitors are well informed and any questions answered. Even with the bad weather, the home was well staffed with all needs covered.

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Review from Yvonne B (Daughter of Resident) published on 5 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff professional and friendly, they go beyond the call of duty and always have a smile for everyone. The staff motivate the residents and have a lot of fun. Relatives are always made welcome. The home is clean and Mum has improved greatly, she is so much more animated than before. The staff
are amazing and the home is family friendly on every visit. The manager motivates her staff and is always available to call on if there is anything I need, her door is always open for everyone.

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Review from Alan D (Nephew of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I would rate this care home 150% if I could. The staff and management team are brilliant and very supportive. I know that my Aunt has been happy with the care she has received and the welcome both she and myself have had. I would recommend Tuxford Manor to anyone, everyone is
fantastic!

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Review from Eileen D (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apprehensive about using any care home. This one recommended by a friend whose mother was here several years. Impressed by initial tour, friendly, knowledgeable staff. The manager was patient with our questions, knew all staff and residents and their requirements. Took time to find out Mum's needs and
accommodate. Mum was instantly comfortable, nothing was too much trouble for any of the staff. She loves everyone and we can't find any fault with the care or accommodation. It is the perfect place for her to end her days.

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Review from M T (Resident) assisted by family/friend published on 26 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, amazing staff. A home from home.

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Review from Sandra N (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the level of care my mum has received since being at the home. I have no concerns or issues about the home or its staff.

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Review from R K (Son of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is satisfactory.

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Review from Alan M (Son of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only issue, some of the carers, when you ring the bell to get in, they see you there but ignore the bell ringing and wait for another staff member to let you in.

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Review from Janice S (Daughter-in-law of Resident) published on 28 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Throughout his residence, my father-in-law was treated with the utmost dignity and care. All the staff were very caring, considerate and helpful at all times.
During the week leading up to my father-n-law passing away I stayed at the home and was helped at this difficult time by all the staff from
housekeeping, catering, caring and management, everyone was absolutely excellent and dignified in every respect. I cannot thank the team at Tuxford Manor Care Home enough they were all fantastic.

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Review from Christine J (Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I welcomed and took advantage of the new nursing service in order to recover further from surgery prior to going home five days laters. I was treated with great kindness and professionalism by everyone involved at all levels of responsibility. Everyone was thoughtful of my needs both medically and psychologically,
hairdressing and being made available to me on my final day and fun and laughter when and where appropriate. My rooms facilities were in the process of being upgraded but every effort was made to meet my requests for additional lighting and heat.

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Review from Maurice J (Husband of Resident) assisted by family/friend published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was a resident for five days post surgery. The room and bed, in particular, were both very good and the electronic bed helped recovery.
The staff were kind and helpful and after five days my wife left much improved in health and mind. I hope these post-operative services continue to thrive.

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Review from Catherine W (Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for nearly 5 years and have always found the staff very caring and loving. Plenty of good food and the home always smells nice.

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Review from S H (Daughter of Resident) published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had very good care for nearly three years before passing away recently. I'm so proud of all the staff, they do an excellent job, carried out in a very professional but caring manner and I know I can speak for my dad when I say what an excellent care home it is. I know he loved it just as
much as me, its a comfort to know he felt safe and his needs were met to the extent he felt home. I wouldn't hesitate in recommending Tuxford Manor and it's excellent staff team. I'll never be able to thank them enough.

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Review from Michael H (Son of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 3 weeks in Tuxford Manor receiving respite care.
All of the staff were very supportive of her making time to get to know her.


She also enjoyed the food - in her own home food preparation was becoming a chore.


Staff were always very helpful to me.


No problem recommending this

care home.

Reply from Bev Cooper, Manager at Tuxford Manor Care Home

Many thanks for your review.


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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Tuxford Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Tuxford Manor Care Home is calculated as follows: ( (335 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 366 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tuxford Manor Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (23)

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Meet the Team (1)

Bev

Bev Waylen

Job Title: Registered Manager

Joined: 2012

Registered Manager