Large carpark at Tuxford Manor
Tuxford Manor Care Home has a Review Score of 9.9 (9.904) out of 10, based on 31 reviews in the last 2 years. Over all time Tuxford Manor Care Home has 82 reviews.
Review from Kathleen B (Daughter of Resident) published on 29 October 2015
Submitted via Postal Card •
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Reply from Beverley Cooper, Registered Manager at Tuxford Manor Care Home
Thank you so much for your kind words. We as a team are very proud of the work we do and the care and comfort we provide to our residents and families.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
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Value for Money
Review from Colin J (Husband of Resident) published on 29 October 2015
Submitted via Postal Card •
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Reply from Beverley Cooper, Registered Manager at Tuxford Manor Care Home
At Tuxford Manor we are very conscious that even the smallest of breaks can be invaluable. Thank you for your very positive review, I will ensure this is passed on to the team here at the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.904) out of 10 for Tuxford Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.904 for Tuxford Manor Care Home is calculated as follows: ( (335 Excellents x 5) + (27 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 366 Ratings = 4.904
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tuxford Manor Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 May 2020
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Job Title: Registered Manager
Joined: 2012
Registered Manager