Westcliffe Care Home

78 Shelford Road, Radcliffe-on-Trent, Nottingham NG12 1AW
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9.7 13 Reviews
  • Westcliffe Care Home, Nottingham
Westcliffe Care Home is a lovely, family run, residential home, caring for up to 18 residents. It is rated band 5 (the best there is) by Nottinghamshire County Council, has been awarded the Notts CC Dementia Quality Mark for outstanding dementia care, has a 5 star kitchen rating and is rated GOOD in all areas by the CQC (August 2023). The owners work in the home on a daily basis and are supported by a wonderful management/care team that has a fantastic reputation locally.

The home is turn of the 20th Century, set in beautiful, mature gardens; boasting a huge modern garden room, a sweeping lawn and plenty of well-appointed, terraced areas for all to enjoy (with a new sun terrace being built for this summer).

Westcliffe Care Home sits on Shelford Rd, one of Radcliffe’s main service roads, close enough to the centre for access, but far enough away from the noise and bustle of the centre to provide a quiet, calm living environment.

The home is supported by the local health centre (GP's and District Nurse team) along with a whole host of other health professionals.

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Care Provided by Westcliffe Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Owen & Owen Retirement Developments Ltd
  • Person in charge
  • Michelle Murdoch (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Westcliffe Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,150
    • Self-Funded Residential Dementia Care £1,100 – £1,150
    • RESPITE Self-Funded Residential Care £1,100 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,150

  • The care fees cover everything except for individual requirements such as newspapers, magazines and taxis.
    Please note - so that all residents, regardless of funds, can have hair and chiropody treatments done on a regular basis Westcliffe provides the first £16 of hairdressing free, every 4-week period and free chiropody every 2 months.
    The hairdresser comes weekly and the chiropodist visits monthly - any additional hairdressing and chiropody costs incurred by the resident are chargeable to their personal; account.
  • (these prices are only a guideline, please contact Westcliffe Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home does not have any restrictions to visiting - please feel free to visit at any time.


  • Parking

  • Please park in the main car park at the front of the building and then come to the main reception area.


Westcliffe Care Home Reviews (13)

9.7

Westcliffe Care Home has a Review Score of 9.7 (9.678) out of 10, based on 13 reviews in the last 2 years. Over all time Westcliffe Care Home has 13 reviews.

Overall Experience

  • 9
  • 4
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Date Published

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Review from John L (Son of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Westcliffe Care Home. She has been in the care of Westcliffe for 10 months so far. The carers at Westcliffe love my mum and have worked wonders on her overall wellbeing. They give her kindness, respect, and are sensitive towards her needs. Since being in care her mobility
has improved as has her overall strength. The staff are also very welcoming and caring towards visitors including my father, he gets treated so well when visiting his wife on a regular basis. The Manager's doors are always open and very easy to communicate with. The atmosphere at Westcliffe Care Home can only be described as 'home from home'. Excellent homemade meals. I would recommend Westcliffe 100% for anyone looking for a small home where the carers are wonderful and 'patient, polite, professional'. Keep up the brilliant work you do.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review. We are pleased you're happy with the home, staff and care provided.


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Review from T A (Wife of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff were most cooperative on my visiting. My husband was always clean and appropriately dressed. Staff invited residents to join in memory games which pleased me and also discussed photographs on display in their rooms and often showing their own photographs too. Everywhere was very
clean - no smells!

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.


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Review from Lis J (Relative of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used a few homes in the past, but Westcliffe is by far the best. The staff team could not do more. They love the residents as their own.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.


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Review from Debbie C (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Westcliffe. My mum has been there for a year and has settled in so well. The staff do a wonderful job and are very friendly and always ready to talk if we have any concerns about Mum. If there was one thing to change, I would like easier access to the garden for Mum in her wheelchair
- a paved path would make a big difference, as she loves being outside.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.


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Review from L H (Daughter-in-law of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has settled well into Westcliffe Care Home and is generally very happy there despite her progressing dementia. Her room is really nice and the communal rooms, gardens and food are all great but the standout feature of the home is the staff. They are all so kind and lovely to her and
us, making it feel like a real home-from-home. We are really glad we chose a small care home like this as the personal service and care is excellent. Because it's such a small, friendly team any issues can easily be discussed and resolved.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review we are pleased you're happy with the home, staff and care provided.


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Review from Matthew L (Son-in-law of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There seems to be a friendly atmosphere in the home. This is facilitated by the majority of staff. My concern would be the lack of activities available to the residents. Apart from the Christmas carols, there doesn't seem to be much on offer, although I am informed that this is something the organisation
is looking into. I am somewhat concerned about staff shortages, as on a recent visit, the staff were worryingly stretched, but the staff present were working hard to make up for this. On balance, this is the best care option in our vicinity, and meets our needs adequately.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review, we are pleased you're happy with the home, staff and care provided.


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Review from Philippa C (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Westcliffe Care Home for four weeks of respite care. She was made to feel very welcome. All the staff were very friendly and supportive. Her room was comfortable and beautifully decorated, as was the rest of the place. She said that she enjoyed her stay and would definitely want to go back
if the need arose. The Westcliffe staff asked us to let them know how she got on when returning home and even lent us a commode when we had trouble with delivery.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review; we are pleased you're happy with the home staff and care provided.


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Review from H G (Daughter of Resident) published on 29 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were unable to care for Mum on our own we looked at plenty of care homes. When Mum's carers suggested Westcliffe - because they'd seen the care in action - we visited. We all agreed it was the best home available for this final season.
Mum settled in well and we feel that she is treated like
family by everyone there. Her room overlooks the garden and there is ample room. If I could change one thing I would employ an entertainment/activity person to bring an extra sense of interest to each long day there.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review we are pleased you're happy with the home staff and care provided.


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Review from E G (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcliffe is a fantastic care home. The staff make it - they give their all, working so hard, under tough circumstances. Sometimes, the food leaves Mum disappointed when no cook is on duty. The activity lady left and has not been replaced, so there is no planned entertainment, except the TV. Mum's
clothes and bed linen have been lost on several occasions, as the laundry is offsite. But the staff are so friendly to us and so caring and loving to Mum, that I'd recommend the home to anyone.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you for your review and for coming to the home to discuss the issues raised and I have given you peace of mind during our discussion.


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Review from Christine J (Sister-in-law of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is a resident at Westcliffe Care Home. Throughout her stay staff have shown kindness, sensitivity and professionalism in their everyday care. They keep relatives informed of any changes or concerns. The care home provides activities and entertainment for residents and they all love
a sing-along. They also invite relatives to family events. I would recommend Westcliffe Care Home for anyone who is looking for a smaller, more intimate home where carers know each resident and are able to interact on a personal level.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review we are pleased you're happy with the home staff and care provided.


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Review from L P (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcliffe Care Home was just that... a home from home when the world was in lockdown and my frail mum needed to be looked after. We were at the other end of the world, worried, helpless and unable to assist in any way possible. The management and staff were wonderful and Mum settled in immediately.
She enjoyed the last few years of her life in comfort and safety with the companionship she had missed living on her own. I could write reams but our experience with Westcliffe can be summed up in the words of a staff member who said about the Residents... "They are family."

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for you review and the kind words.


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Review from H J (Friend of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a warm and friendly home with caring staff. Tasty meals are freshly prepared and cooked in the kitchen. The garden is attractive with lawns, shrubs and bird feeders. The beds and chairs are very comfortable.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Thank you very much for your lovely review; we are pleased you're happy with the home staff and care provided.


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Review from Stephen D (Friend of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was my best friend and was at Westcliffe for 3 years. He was treated with great respect and loved by all the staff. I cannot speak highly enough of the care he received from management and staff. Westcliffe has lovely gardens which my friend enjoyed as gardening was one of his passions.
The food is great, all freshly cooked and he always enjoyed 'Fish n Chip' Friday. I would also mention the great communication from Westcliffe about my friend. The way the home handles Covid was very professional and gave you great confidence in the Management and staff. I would recommend Westcliffe anytime.

Reply from Simon Hodgkinson, Owner at Westcliffe Care Home

Hello, thank you very much for your great review.


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Current Review Score: 9.7 (9.678)

Overview of Review Score

The Review Score of 9.7 (9.678) out of 10 for Westcliffe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.678 for Westcliffe Care Home is calculated as follows: ( (108 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 152 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westcliffe Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Simon

Simon Hodgkinson

Job Title: Owner

Joined: 2011

My wife (Fiona) and I have owned Westcliffe since March 2011 and still work in/on the business every day. My favourite saying is: 'The standard you are prepared to walk past is the standard you accept'; our approach to managing the home mirrors this and we are so proud of the reputation the home has locally - and that's simply because of the wonderful care delivered by my awesome team.


Michelle

Michelle Murdoch

Job Title: Manager

Joined: 2023

I joined Westcliffe in August 2023 as the deputy manager and progressed to Manager in September 2024. I have over 12 years of experience, having worked in several homes across Nottinghamshire. I have a passion for ensuring we enhance the lives of every single resident and their families and that our absolutely wonderful staff get the support they deserve. Working in tandem with Angela Manager's assistant. Our doors are always open and we would be delighted to show you around our lovely home.


Angela

Angela Robinson

Job Title: Managers Assistant

Joined: 2023

I am the administrator at Westcliffe. Whether you contact the home by phone, email or just pop in to see us, most likely it will be me you first have contact with and of course, I will do my best to help in any way I can.


It is a privilege to work in such a lovely home, as part of a team that works so hard to provide a happy, 'home from home' environment for our residents.


Frequently Asked Questions about Westcliffe Care Home

What types of Care is Westcliffe Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westcliffe Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westcliffe Care Home have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westcliffe Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westcliffe Care Home to the centre of Nottingham?

4.9 mile(s) as the crow flies, distance by road may be significantly further.