Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Westwood has a Review Score of 10 (9.965) out of 10, based on 19 reviews in the last 2 years. Over all time Westwood has 71 reviews.
Review from S M (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thankyou so much for your kind words, we really feel privileged to be able to care for mum and to spend time with you both, you really are an amazing family
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Review from Andrea W (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you so much for your amazing review, we are so pleased Dad is settling, thank you so much for all the support you have given Westwood and all the staff with helping Dad feel at home. It is always a pleasure to see you on your visits
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Review from Y L (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you for your amazing review, we are so happy that Mum is settled and doing well, you really are such a lovely family.
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Review from Dylan L (Grandson of Resident) published on 22 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home Manager at Westwood
Thank you so much for this brilliant review Dylan, we look forward to hopefully seeing you at our Night of Indian Cuisine.
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Review from Chris L (Son-in-law of Resident) published on 17 October 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you very much for your lovely review and for speaking so highly of our activity programme here at Westwood, we absolutely love bringing happiness and enjoyment to all.
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Review from Lynne T (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Dear Lynne, thank you so much for your lovely words, it was an absolute pleasure getting to know Mum and all of your family. Sending love to you all.
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Review from Gary H (Son of Resident) published on 12 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you so much for your lovely words Gary, this means the world to me and the whole team. Thank you for all you do to support us and Mum, she certainly raised a caring family.
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Review from Susan F (Daughter of Resident) published on 28 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you for your lovely review, this will be passed on to the team. Mum, along with all your family, are a welcome addition to our Westwood family and we are very appreciative of all the support you all give our home, we feel very lucky you chose us, thank you.
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Review from Racheal S (Granddaughter of Resident) published on 10 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you for your lovely review, this really does mean so much to the team here at Westwood, we feel very lucky you chose us and look forward to making many memories with you all.
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Review from Tracey W (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you so very much for your lovely review, we feel honoured you chose Westwood for your mum. We are all loving getting to know you all and the energy you all bring to our home.
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Review from C W (Granddaughter of Resident) published on 8 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
On behalf of all our team here at Westwood I would like to thank you for your outstanding review. We feel very lucky that you chose Westwood for your grandmother and we look forward to continuing to get to know you all, I am sure we will all make some lovely memories together.
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Review from S B (Daughter-in-law of Resident) published on 20 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you for your kind words, we are all so pleased to hear Mum enjoys her time here, we always look forward to seeing and spending time with her. We look forward to seeing her over the Christmas period.
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Review from Kev W (Son of Resident) published on 12 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you so very much for your kind words we are all very proud to know and support Mum, your family are a welcome addition to our home, and your support and understanding are always appreciated.
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Review from R C (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home manager at Westwood
Thank you so much for your lovely words, we always look forward to your visits and chats, it is always a pleasure.
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Review from Jo T (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home Manager at Westwood
Thank you so much. Your dad and your whole family are a welcome addition to our Westwood family, always bringing joy and brightening the day!
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Review from N P (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home Manager at Westwood
Thank you very much for your kind words. Your dad is so lucky to have such loving, fun daughters. You always brighten up the room when you visit, and we are very lucky to be able to get to know Dad and your family.
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Review from A C (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home Manager at Westwood
Thank you so much for your lovely review. It is always a pleasure and gratefully appreciated when you join in and support with our activities. We all enjoy spending time with both you and Dad, he has to be one of the happiest gentlemen we have ever met.
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Review from Karen S (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home Manager at Westwood
Thank you for your lovely words, Karen. They really do mean so much. It is so important to us that our residents and their families are happy!
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Review from A L (Daughter of Resident) published on 19 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Phillips, Home Manager at Westwood
Hi A L,
Thank you so very much for your kind words. It is a privilege to be able to support your dad and to get to know you all. It's been lovely welcoming you to the Westwood family!
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Review from T P (Granddaughter of Resident) published on 31 January 2023
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 10 (9.965) out of 10 for Westwood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.965 for Westwood is calculated as follows: ( (218 Excellents x 5) + (8 Goods x 4) ) ÷ 226 Ratings = 4.965
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Westwood is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2012
Welcome to Westwood. My name is Claire, and I am the Home Manager. I joined Runwood Homes in 2012 as a Care Assistant to embark on a new challenge; to make a difference to the lives of others. Now, as the Manager of Westwood, I am still so passionate about supporting our older generation, listening to their life histories and achievements, and simply being there to make them smile. I feel extremely privileged to be a part of people’s lives. At Westwood, we strive for our residents to live later life with enjoyment, happiness and support. We welcome you to visit us or contact us to find out more.
Job Title: Deputy Manager
Joined: 2012
I joined the team here at Westwood in 2012 as a care assistant. I instantly became a fond member of the team and have worked hard to progress in my career, most recently achieving a Level 5 Diploma in Health and Social Care Leadership. I was promoted from care assistant to care team leader, then to Deputy Manager almost three years ago. I continue to thrive at Westwood; residents, family members, professionals, and staff all feel comfortable communicating and speak very highly of me.
Job Title: Maintenance
Joined: 2019
I joined the team 5 years ago and have worked in the health and social care sector for many years. I have a wealth of knowledge in maintenance, health and safety, and compliance. I feel I am a valued member of the team and am always happy to help.
Job Title: Head Housekeeper
Joined: 2018
Nichola joined Westwood in 2018 as a domestic assistant; she instantly became a strong member of the team. Within 10 months she was promoted to Head Housekeeper and now supports a team of domestic assistants, ensuring our home remains clean, well-presented, and homely. Nichola is also the Infection Prevention Control Champion here at Westwood and takes great pride in our environment.
Job Title: Receptionist
Joined: 2015
I joined the team here at Westwood in 2015 as a night care assistant; I progressed to night care team leader before choosing to join the front-of-house team as the home's Receptionist. I welcome all with a smile and am always happy to help.
Job Title: Home Administrator
Joined: 2000
I have been working at Westwood as the Homes Administrator for 23 years. My knowledge and expertise are of great value to the home; I feel a vital part of our team and a welcoming face at the front of the house. I am very approachable and have built many strong friendships here at Westwood over the years with residents, family members, and staff.
