Westwood

Talbot Road, Worksop S80 2PG
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Top 20 carehome certificate
10 71 Reviews
  • Westwood, Worksop
Westwood care home in Worksop is registered for 79 service users, aspires to consistently high standards of person-centred provision and employs skilled individuals.

The care home is an excellent environment for older people and is fully-equipped for the effective practice of dementia care and residential care, with all packages tailored to individual requirements.

Westwood is well-situated for nearby amenities and looks to respect the independence of clients.

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Care Provided by Westwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Phillips (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 18+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Westwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,230
    • RESPITE Self-Funded Residential Dementia Care from £1,230
  • (these prices are only a guideline, please contact Westwood to find out the exact price for your requirements)

Facilities

  • Lift
  • Own Furniture if required
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Westwood Reviews (71)

Total of 71, showing 21-40
10

Westwood has a Review Score of 10 (9.965) out of 10, based on 19 reviews in the last 2 years. Over all time Westwood has 71 reviews.

Overall Experience

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  • 0

Date Published

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Review from Edward C (Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best! The staff for their caring, excellent service, could not get any better. Food is excellent. Cleanliness is perfect.

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Review from A S (Granddaughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved in here in March this year and I can't thank the home enough for what they have done for her. She really loves life again, she goes to all the activities, has friends and loves mixing with all the people there. The staff look after her really well and are very prompt in contacting the GP
if she needs anything. I would definitely recommend this care home.

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Review from D H (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for Mum for more than 2 years, it was clear to our family that her dementia condition had become too difficult for us to deal with. It was with a heavy heart that we asked for help. Mum went into Westwood, initially for two weeks respite back in April - she has been there since. We, as
a family, cannot praise the wonderful Westwood team enough. They attend to their residents' every need. Mum now has friends, something she has never had a chance to make. Well done Westwood team, you all deserve a medal.

Reply from Claire Phillips, Home Manager at Westwood

Thank you for your positive feedback. Mum and your family quickly became part of the Westwood community and it is an absolute pleasure to care for Mum and to get to know you all. Have a great day!


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Review from Lisa C (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was taken into Westwood in April 2022, we didn't want this to happen as we promised Mum we wouldn't. Due to her dementia deterioration, this had to be. Wow, how well she is looked after, hydrating is fabulous, showered daily and meals are excellent. The care staff are very caring and promote independence
at all times. Management is fantastic and is very approachable, they have helped us make Mum's room home from home. All-round fantastic.

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Review from Claire E (Daughter of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found it really difficult to place my mum in a care home but the management and staff have been truly amazing. My mum is happy there now, with lots of friends. They have made me feel so comfortable and happy knowing that my mum is being cared for respectfully. Thank you so much!

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Review from Janice H (Daughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to put one parent into a care home is hard enough, but letting Mum, then Dad, go into care was the hardest thing I've ever had to do. Seeing the way everyone cares for them in their new home, plus seeing how well they now both look, has confirmed that this awful decision was definitely the right
one. Thank you to every one of the brilliant team at Westwood!

Reply from Claire Phillips, Home Manager at Westwood

Thank you very much for your lovely comment, we feel very lucky to be caring for both mum and dad and getting to know you all as a family.


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Review from Glen H (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very outset, the management and staff have been brilliant. Very supportive and understanding of my dad's needs. He is made to feel this is his home.

Reply from Claire Phillips, Home Manager at Westwood

Hello Glen, thank you for the review. The staff are grateful for your positive comments, and your feedback enhances how we provide the best possible care to our residents. Thank you again for your review.


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Review from A B (Daughter-in-law of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Worksop residents, we remember Westwood being built by the County Council and it has always had an excellent reputation. Since my father-in-law has lived alone (following the death of his wife two years ago) he has become increasingly frail. He is 95-years-old and although family cared for him during
lockdown, he contracted Covid. He requested Westwood when he left the hospital and he has since thrived. Excellent food, lovely staff. We know now he is safe.

Reply from Claire Phillips, Home Manager at Westwood

Hello, thank you for the review. We understand the challenges brought on by the pandemic and we are so grateful that you remain satisfied with your father-in-law's care. Thanks again for the positive feedback.


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Review from Steve T (Son of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Westwood at short notice and received excellent personal care. Her health and mobility rapidly improved and she praised highly the hard-working, patient staff. Liaison with outside care providers is top-notch and the staff and management go the extra mile to reassure us, provide
information and provide individually tailored care routines. Outstanding in all respects.

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Review from Susan O (Stepdaughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful stepfather has been a resident at Westwood since August 2020. It was a difficult step to take, but his transition has been faultless. We all miss him dearly but are warmed by fact that the staff are some of the most kind-hearted individuals I have had pleasure in dealing with. Many of them,
I know he has already made attachments to and they are quickly becoming an extended family to him. For me, it's so important I am kept fully up to date with his health and wellbeing and communication with your staff is excellent, so I thank you kindly for that. This information then enables all the family to be kept up to date, via our own family chat group, so we all feel connected to him. I fully appreciate Westwood have had and continue to have, an extremely challenging role during such unprecedented times, however, your commitments to your residents has shone through. I'm sure I can speak on behalf of the family, to say we support you 100% and appreciate everything you do and continue to do for him.

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Review from Christine T (Cousin of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been residing at Westwood for approximately three years, in this time he has had the best care from the kind and considerate staff, they understand his needs and make sure he has enough stimulation to occupy his mind. He is always clean and well dressed whenever I visit, I have also visited
during meal times and there is a varied and substantial menu. The home is very well decorated, clean and comfortable, there is also entertainment for residents. My cousin has been encouraged to take an interest in gardening in the summer months as well. The staff are exceptional, so kind and the manager is understanding and always available to discuss any issues. I would not hesitate to recommend Westwood to anyone considering a residential care home.

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Review from Deborah M (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was looked after very well while here. On my visit today the facilities are tremendous, the staff are so attentive to the residents, the residents all have smiles on their faces and that speaks volumes. I would defiantly recommend this home as a home from home to anyone with bells on. Thank you!

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Review from S E (Daughter-in-law of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff have always been exceptional and friendly throughout the time she stayed at Westwood. Their care and understanding were very dignified. We never had to worry about her care.

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Review from J H (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are warm and friendly. Happy with all the facilities in the room; they are excellent. The room always clean and tidy. The communications has been excellent during the pandemic. The home now started garden visits so I can see my dad every week.

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Review from Lisa S (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been a resident in Westwood for over 5 years. During her time there she has been well cared for and has made good relationships with staff members. She is treated with respect and dignity and is kept clean and tidy.
Due to the Covid 19 outbreak, Westwood decided to close their doors
early (before the announcement from the Government) which meant that all patients and staff remained Covid free. All the staff worked really hard to ensure the safety of the residents and kept us regularly updated by txt and email of the situation. Some staff members kindly FaceTimed and let us speak to Mum over the phone. This was invaluable to us at a very worrying time.
During the lockdown period, mum has been having her hair done by staff members and they have been taking mum into the garden where she has been enjoying snacks and drinks with other residents and enjoying the fresh air.
Overall we are very happy with the care our Mum receives from the staff at Westwood.

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Review from P P (Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for eight months. My sister-in-law also was a resident at Westwood. All staff are very good and caring. The food is very nice and staff support you and bring seconds. Overall I am very happy with the excellent care.

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Review from Michelle W (Granddaughter of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for 4 years. She's always happy and the family is happy with the care. It makes a difference with familiar staff to support her needs. Always goes to the hairdresser's and enjoys the video calls with family due to covid.

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Review from Terry S (Friend of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault Westwood in the way they look after my friend with dignity and care. The staff are always friendly and do their utmost to make sure they attend to my friend's requests as quickly as possible. The food always looks and smells very good and the menu seems to change regularly. There are
also lots of activities in the day room if you wish to partake. All in all very good, carry on the good work.

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Review from Louise B (Granddaughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are very happy with the care given to our Grandma. The staff are always so kind and helpful when I visit and when I call to speak to my Grandma. They always do their best to help me to get to speak to her as I live 90miles away and I like to be able to speak to her regularly. It has
been so lovely and meant such a lot to me to be able to have video calls, that have been so kindly arranged on a weekly basis and so efficiently managed by their well-being lead, who always promptly messages me back and has kindly sent photos of my Grandma to me when my Grandma has asked her, which is so lovely. The care team are doing such a fantastic job, especially during this difficult time we are in but still ensuring my Grandma is being looked after and receiving the care she needs as well as looking after her well being and providing the video calls so she still gets to see her family. I can’t thank them enough for what they are doing, they are amazing and are some of our countries heroes.

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Review from Moyra B (Daughter of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was placed on an assessment unit. I feel the physio was not sufficient and ceased too soon.
Some staff were not understanding of Mum's needs. The handover book was clearly not read by staff.
Understaffed, dirty pots in the dining room and kitchen and 'slop bucket' on window sill. Catheter left
to bursting point. Night catheter left on the floor in the bathroom with urine still in it during the day. Clothes went missing. Hearing aids not turned on. Left waiting for the toilet. Left in dark in room. No buzzer at times.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Westwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Westwood is calculated as follows: ( (218 Excellents x 5) + (8 Goods x 4) ) ÷ 226 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westwood is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (6)

Claire

Claire Phillips

Job Title: Home Manager

Joined: 2012

Welcome to Westwood. My name is Claire, and I am the Home Manager. I joined Runwood Homes in 2012 as a Care Assistant to embark on a new challenge; to make a difference to the lives of others. Now, as the Manager of Westwood, I am still so passionate about supporting our older generation, listening to their life histories and achievements, and simply being there to make them smile. I feel extremely privileged to be a part of people’s lives. At Westwood, we strive for our residents to live later life with enjoyment, happiness and support. We welcome you to visit us or contact us to find out more.


Ashlie

Ashlie Peacock

Job Title: Deputy Manager

Joined: 2012

I joined the team here at Westwood in 2012 as a care assistant. I instantly became a fond member of the team and have worked hard to progress in my career, most recently achieving a Level 5 Diploma in Health and Social Care Leadership. I was promoted from care assistant to care team leader, then to Deputy Manager almost three years ago. I continue to thrive at Westwood; residents, family members, professionals, and staff all feel comfortable communicating and speak very highly of me.


Tim

Tim Haggard

Job Title: Maintenance

Joined: 2019

I joined the team 5 years ago and have worked in the health and social care sector for many years. I have a wealth of knowledge in maintenance, health and safety, and compliance. I feel I am a valued member of the team and am always happy to help.


Nichola

Nichola Beardsall Harrod

Job Title: Head Housekeeper

Joined: 2018

Nichola joined Westwood in 2018 as a domestic assistant; she instantly became a strong member of the team. Within 10 months she was promoted to Head Housekeeper and now supports a team of domestic assistants, ensuring our home remains clean, well-presented, and homely. Nichola is also the Infection Prevention Control Champion here at Westwood and takes great pride in our environment.


Beth

Beth Miles

Job Title: Receptionist

Joined: 2015

I joined the team here at Westwood in 2015 as a night care assistant; I progressed to night care team leader before choosing to join the front-of-house team as the home's Receptionist. I welcome all with a smile and am always happy to help.


Joanne

Joanne Craven

Job Title: Home Administrator

Joined: 2000

I have been working at Westwood as the Homes Administrator for 23 years. My knowledge and expertise are of great value to the home; I feel a vital part of our team and a welcoming face at the front of the house. I am very approachable and have built many strong friendships here at Westwood over the years with residents, family members, and staff.