Hawthorn Lodge

Beckhampton Road, Bestwood Park, Nottingham NG5 5LF
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8.8 26 Reviews
  • Hawthorn Lodge, Nottingham
Part of the Regal Care Trading portfolio, Hawthorn Lodge Care Home is located in a quiet residential area of Bestwood Park, in Nottingham, from where it offers a dementia-related residential care service.

There are sixty luxury bedrooms available in total and service users have the option of sourcing physiotherapy and aromatherapy, as well as taking advantage of a wide range of activities and entertainments organised by the home.

Hawthorn Lodge's skilled care team regularly update care packages to changes in residents' needs, discuss concerns with loved ones and with relevant health professionals.

Recently decoration with added feature wall on entering the home.

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Care Provided by Hawthorn Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Epilepsy
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Hannah Lang (Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Hawthorn Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £650 – £750
    • Self-Funded Residential Dementia Care £650 – £750
    • RESPITE Self-Funded Residential Care £650 – £750
    • RESPITE Self-Funded Residential Dementia Care £650 – £750

  • Hairdressing and Chiropodist are not included in the fees.
    Basis washing items are provided - should named items be required Eg Dove soap then this is also not included.
  • (these prices are only a guideline, please contact Hawthorn Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted times.


  • Parking

  • Hawthorns have a spacious car park


Hawthorn Lodge Reviews (26)

Total of 26, showing 1-20
8.8

Hawthorn Lodge has a Review Score of 8.8 (8.816) out of 10, based on 6 reviews in the last 2 years. Over all time Hawthorn Lodge has 26 reviews.

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Review from Diane M (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives excellent care and support. The food is brilliant and the staff can not do enough for her.
I would recommend the home. The cleaning is spotless,managers great and the carers are fantastic.

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Review from Helen W (Daughter of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received superb care at Hawthorn Lodge. The staff go above and beyond in their daily care and support and in accompanying her to hospital and doctor's appointments.
The atmosphere is friendly and upbeat like a home from home and visitors are made most welcome.
There are celebrations like fireworks
night and birthdays and various activities and treats for residents. Mum is happy and stimulated and really loves the food provided.
The dedicated and caring staff treat all the residents as individuals and mum is thriving socially.

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Review from Sharon S (Niece of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my uncle, we feel welcomed as one of the family. Someone always comes to check on him whilst we're in his room so I feel his safeguarding is paramount to the home.
He is never without a hot drink and something to eat. His face lights up when the staff talk to him.
He was in quite
a bad place prior to residing at Hawthorne Lodge but he has most definitely improved and seems content.
I don't want to sound patronising but I need to tell you that each and every single one of you are doing an amazing job. I don't think you realise how important it is, as a relative, that we leave our visit knowing our relatives are safe and being looked after by people who care.
Thank you isn't enough.

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Review from Josephine N (Sister of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visited, the staff have been welcoming, friendly and have time for a chat if I have any questions. Nothing ever seems too much. My brother is happy and settled.

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Review from Sharon M (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident at Hawthorne Lodge for almost a year now.
He was a tricky customer when he first arrived at the care home due to his deteriorating physical and mental health and mood but within a few months he had settled well, thanks to the wonderful care team.
As a nurse myself, I have
visited many care homes during my career and although this isn’t the ‘poshest ‘ or ‘most plushly decorated’ care home, I feel that it’s the staff and care and love provided by the staff that make a care home a ‘home’.
The staff are second to none and there are some real gems of carers there. I leave my dad there knowing that he is well cared for.
Dad enjoys the food a lot. He doesn’t really partake in any activities but he is settled and has made some friends within the home.
The manager and senior staff are all approachable and keep me informed of any issues straight away. The GP from the local surgery who provides health care is also good and keeps me updated.

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Review from T C (Niece of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication isn't always great between us and the staff, however, my uncle is happy.


We know he loves his meals and he has a good variety of meals he also loves his cups of tea.


The staff are always very friendly and polite, and my uncle's care and understanding of him is good. (They know his

funny little ways).

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Review from A M (Brother of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother really enjoys it at Hawthorn Lodge. Staff are very friendly and all his needs are met. Updates to me are very good.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you for your kind review.
Your brother does have lots of interaction with his personal assistants mostly on a daily basis, but he did use to like playing Bingo and joining in with the quizzes and having a dance with the activities person and he does attend the social events, our next social evening is Halloween and you are most welcome to attend should you want.
We are currently having a plan of room refurbishment and your brother's room is on that list.


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Review from Rita P (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at this care home extremely distressed and suffering from severe dementia. This home brought my mum back from the brink of despair and confusion to the mum we knew and loved. I have no idea how they did this but they did. Suffice to say that when my mum passed she had been her old
self for 3 months and both the staff and ourselves were equally as sad to lose her. I could not recommend this home enough. They didn't just care for our mum - they cared for us!

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Review from Susan Y (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this care home for 9 yrs, the care that she received was extremely good over the years. My mother had vascular dementia and over the last few years mother got quite nasty and lash out. But the care home coped with this very well. The care she received never faltered. Mum passed away
on the 17th Jan 2020. The care home allowed us to have the wake at the home and they really did her well.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you so much Susan for your kind words, Mum will be missed very much, as will you visiting her.


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Review from G A (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and empathy. Always keeps me informed of any health issues etc.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you for your review. Each service user is unique and comes with their own past lives, culture and individuality which make them into the person who we care for and this makes our job rewarding just by seeing that we do make a difference.


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Review from S K (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and caring towards residents and visitors. They go above and beyond what I expected of them.

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Review from I W (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Hawthorn Lodge now for almost 2 years. I am so grateful for the care and kindness shown to her. When she is ill, we are kept informed and her GP contacted without delay. My mum's dementia is advanced, so it is difficult for her to join in with activities but she is provided with pampering,
hand massages and her feet tap to the music when artist are on. Management and staff are always approachable, professional and kind.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you so much for your kind remarks, your mum is well-loved.


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Review from J M (Son of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with home and staff.

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Review from Lyn G (Daughter-in-law of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Hawthorn Lodge very good and with my mother-in-law is happy there and loves her flat. She likes watching television in her room but if she wants company, she goes into one of the lounges. I have no problems with the staff of the way she is looked after. Thank you.

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Review from Michael N (Husband of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home very friendly, staff are good and helpful. The decor of the home is very good.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you, Michael, I know your wife looks forward to her trips out with you. Let's hope you can join us on some of our outings we have planned for this year.


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Review from Neil L (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant for my father going into care but my mind was put to rest early on, made me and my dad a part of Hawthorn Lodge family and can carry on with daily life knowing my dad is safe.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you so much for those compliments Neil, we look forward to seeing you each day and it is lovely seeing you and your dad together, you're a welcome member of the family.


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Review from Steven S (Son of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management very helpful at all times. My mum has had a good time since she has been here.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you very much for your kind review Steven, any time you have anything you wish to talk about, just pop in to see me or give me a ring.


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Review from Philip g (Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been very good, I have met my love for the rest of my life living at Hawthorn Lodge.

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Review from Tarnya C (Niece of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has settled in very well. He has good relationships with all staff.
They understand hs illness but still treat him as "normal". He's able to laugh and joke with all.

Reply from Jayne Newbutt, Manager at Hawthorn Lodge

Thank you Tanya for your kind review. It is our aim to maintain the independence and individualism of all our service users. Autonomy and person centred care is our mantra.


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Review from E T (Sister of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering, welcomed by the staff who directed us to my sister.
The lounges were spacious and well maintained.
The residents were content and looked well looked after.
The staff were pleasant and helpful.

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Current Review Score: 8.8 (8.816)

Overview of Review Score

The Review Score of 8.8 (8.816) out of 10 for Hawthorn Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Hawthorn Lodge is calculated as follows: ( (49 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 67 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Hawthorn Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Frequently Asked Questions about Hawthorn Lodge

What types of Care is Hawthorn Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hawthorn Lodge provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Hawthorn Lodge have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hawthorn Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hawthorn Lodge to the centre of Nottingham?

3.4 mile(s) as the crow flies, distance by road may be significantly further.