Peacemills Care Home has a Review Score of 6.6 (6.557) out of 10, based on 2 reviews in the last 2 years. Over all time Peacemills Care Home has 13 reviews.
Review from Valerie S (Wife of Resident) published on 30 September 2024
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Reply from Krista Jewell-Morris, Manager at Peacemills Care Home
Dear Valerie. Thank you very much for your kind review. We were very pleased to be able to help your family through a difficult time for you. We try and make everyone feel part of our family here, and you would be welcome any time. All the best to you from everyone at Peacemills.
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Review from J L (Respite Resident) published on 14 September 2023
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Reply from Chris Tarry, Director at Peacemills Care Home
We disagree strongly with the inferences contained in this review. All the actions taken by our staff were carried out solely in the interests of safeguarding this resident herself and also other residents within the home, who could have been put at risk. We are sorry if this resident feels her personal privacy was not fully respected however, safeguarding everyone in the home is our number one priority and something we will always undertake where we think it is necessary, following risk assessment, and that is what we did in this case.
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Review from L S (Son of Resident) published on 26 February 2020
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Review from C U (Son of Resident) published on 9 September 2019
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Reply from Martin Fox-Smith, Regional Manager at Peacemills Care Home
Many thanks for your kind review, this will be passed on to all of our staff.
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Review from Michael S (Son of Resident) published on 13 December 2018
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Review from Michael B (Son of Resident) published on 18 October 2018
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Reply from Martin Fox-Smith, Regional Manager at Peacemills Care Home
Thank you for your kind review of our care home and staff.
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Review from Maureen H (Friend of Resident) published on 4 October 2018
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Reply from Martin Fox-Smith, Regional Manager at Peacemills Care Home
Many thanks for your comments.
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Review from Peter F (Son of Resident) published on 3 October 2018
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Reply from MARTIN FOX-SMITH, Regional Manager at Peacemills Care Home
Many thanks for your kind comments, your father will be sadly missed by ALL of our staff, he had a great sense of humour and loved joining in, your mum will still be cared for in the same compassionate way and will be supported through her sad loss of her husband.
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Review from Jonathan (Son-in-law of Resident) published on 29 September 2018
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Review from D M (Niece of Resident) published on 20 September 2018
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Reply from Martin Fox-Smith, Regional Manager at Peacemills Care Home
Many thanks for your kind review.
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Review from David W (Friend of Resident) published on 4 June 2018
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Review from Nick M (Son of Resident) published on 4 June 2018
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Review from Mandy B (Daughter of Resident) published on 28 September 2017
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The Review Score of 6.6 (6.557) out of 10 for Peacemills Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.455 for Peacemills Care Home is calculated as follows: ( (7 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 22 Ratings = 3.455
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.102 Points relating to the number of positive Reviews for Peacemills Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 1 Positive Reviews ÷ 9.8 = 0.102
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Mar 2024
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