Southwell Court

Racecourse Road, Southwell NG25 0TX
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9.2 26 Reviews
  • Southwell Court, Southwell
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Care Provided by Southwell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 82 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Scott (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Southwell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,500
    • Self-Funded Residential Dementia Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,500
  • (these prices are only a guideline, please contact Southwell Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Southwell Court? View your Advertising Options

Southwell Court Reviews (26)

Total of 26, showing 21-26
9.2

Southwell Court has a Review Score of 9.2 (9.171) out of 10, based on 13 reviews in the last 2 years. Over all time Southwell Court has 26 reviews.

Overall Experience

  • 20
  • 3
  • 1
  • 2
  • 0

Date Published

26
0
6
13
13

Review from Theresa H (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say it is an excellent carehome. My mum is well cared for and loved. She is very happy at Southwell and I feel reassured she is safe and happy! The staff are excellent and especially lovely and caring. A big thank you to them all.

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Review from P W (Wife of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, our Dr said if he is happy don't move him. Where he was closed and after trial at home needed more carers. Eating little - came with him. Big worry for me, last couple of weeks he has picked up despite he is very thin. Only with you last 3 months. Any problems with him physically you have
looked into and so far he is responding. Would appreciate him to have more stimulation.

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Review from S B (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southwell Court is a friendly upbeat care home where residents are treated as individuals, with respect, warmth and friendliness.
Visitors too are welcomed in any area of the home.
Residents are looked after well and staff liaise very well with relatives.
There is a varied programme of entertainers
who visit the home.
A lot of thought, imagination and hard work is put into planning different activities and events.
The building itself is pleasant, open and very clean.
A super, well-tended garden is at the back and is a safe, secure place where any resident could choose to walk, sit and enjoy the surroundings.

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Review from A S (Granddaughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my Nana's time at the care home, she was very well looked after and care for. The food was lovely and the staff were excellent.
During her end of life care, the staff went about and beyond and kept us up to date with every change in health as it happened.
The care was simply outstanding and
we will be forever grateful to those who cared for her.

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Review from Joanne L (Daughter of Resident) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with you since March 2015 and after visiting today, I felt I had to finally submit a review. Mum now looks better than she has in years, gained weight, lively and most importantly happy. Yes, she has Dementia and often thinks she's at work but is settled, has friends and is safe. I cannot
express our gratitude enough to all the staff for the care they give mum and the fun and laughter they share with her. We would and I have recommended you to anyone who wants the best care available for the most important person in their lives. Thank you for the care, love and support you all give mum every day xxx

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Review from Judith G (Daughter of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother, who had dementia, came to live here in 2009 aged 90 after one night's trial stay (having already rejected two other residential homes after one visit). She settled in quickly and told me she felt safe and had no worries living here (she had previously lived in her own home and become nervous
and isolated). I found the staff to be very good, most of them caring and attentive to her needs , quickly achieving a rapport with her. She died in April 2015 and for the last 6 weeks was bedfast, not eating and barely drinking. We were very impressed with the care she received; although it was impossible for staff to be with her all the time, when they came to wash,change,turn her etc they were always kind, gentle and loving and we felt the care was as good as we could have given. My sister commented that the staff really did give her TLC (tender, loving care). Obviously a residential home has its drawbacks and especially if you are deaf and have dementia so cannot easily interact with other residents but as far as staff were concerned we felt our Mother was cared for very well.

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Current Review Score: 9.2 (9.171)

Overview of Review Score

The Review Score of 9.2 (9.171) out of 10 for Southwell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Southwell Court is calculated as follows: ( (109 Excellents x 5) + (22 Goods x 4) + (14 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 154 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.671 Points relating to the number of positive Reviews for Southwell Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 11 Positive Reviews ÷ 16.4 = 0.671

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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