There is ample parking outside of the care home. If the private parking area is full, there is further parking within 10 meters of the home on the road.
The Bungalow Care Home has a Review Score of 9.6 (9.590) out of 10, based on 7 reviews in the last 2 years. Over all time The Bungalow Care Home has 9 reviews.
Review from Julie W (Daughter of Resident) published on 1 December 2023
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Reply from Kasia Krawacka, Client Relationship Coordinator at The Bungalow Care Home
Thank you for taking the time to give us a lovely review. I am happy to hear that you are satisfied with our team's responsiveness and how well they look after the residents. Your mum is such a lovely lady. She always has a smile on her face and is always very pleasant to everybody. It is an absolute pleasure to look after your mum!
I have noticed, you did not rate our activities. Please feel free to visit our social media page to see the latest activities with our residents.
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Review from Alan J (Son of Resident) published on 17 November 2023
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Reply from Michael Heald, Managing Director at The Bungalow Care Home
Thank you for your lovely review! It was our pleasure to look after your mum. She was a little fighter till the end. We will always remember her smile and the conversations we had with her. When there was rugby on and your mum didn't know about it, there was always one member of our staff to remind her about it and she loved it! We will miss playing bingo with her and also seeing her eating all these chocolate rolls!
All our staff will miss your mum and you. You are always welcome in our home for a brew and biscuits! You are all such a loving family. We look forward to seeing you again!
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Review from E S (Granddaughter of Resident) published on 15 November 2023
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Reply from Michael Heald, Managing Director at The Bungalow Care Home
Thank you so much for such a lovely review! I will make sure that the staff are made aware of your thoughts. I am sure it will make their day!
It makes me so proud of my staff to hear such great responses to the hard work and dedication that they put into their role every time they step into work.
I do hope that you carry on having a great experience at The Bungalow!
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Review from C H (Daughter of Resident) published on 13 November 2023
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Reply from Michael Heald, Managing Director at The Bungalow Care Home
Thank you very much for your review. We are so happy that your mum is enjoying our services!
We have consulted with the management team and residents to renew our activities as this seems to be an area that needs attention. We have now incorporated many new activities such as;
Knitting classes once a week by an external knitting teacher.
We are organising a family fun day in December.
We are booking in an Alpaca visit.
We have some new trips to the pub, local garden centres, shopping etc dependant on resident preferences.
We now have a keyboard player every 2 weeks.
We have a magician coming in December and we are booking a comedian for early next year.
We are also bringing back visits from the reptile show.
We will publish the dates in reception. Families are welcome to all entertainer visits.
Thank you for your valued opinion. We do appreciate the feedback as it helps us see where we are doing well and where we need to improve!
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Review from Sharon H (Mother-in-law of Resident) published on 1 November 2023
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Reply from Michael Heald, Managing Director at The Bungalow Care Home
Thanks for the great review it is much appreciated! Your mum is a part of the furniture we would not know what to do without her. She brightens up everyone's day and makes me laugh with her cheeky comments!
We will work on the activities as I noticed you gave us 4/5. I will sit down with management to review the activity list and speak to the residents at the next resident meeting to see if we can get some different ideas together. If you can think of anything, let us know we welcome all ideas big and small.
See you around the home soon. Thank you!
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Review from Jayne C (Daughter of Resident) published on 1 November 2023
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Reply from Michael Heald, Managing Director at The Bungalow Care Home
Thank you so much for your lovely review. I am glad to hear that you are happy with the care your mum receives here. I am very glad she made a recovery recently! Back to sucking on those toffees again!
We will endeavour to keep on looking after her as best as possible and I will pass your fantastic comments to the staff. Thank you!
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Review from Jillian U (Daughter of Resident) published on 1 November 2023
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Reply from Michael Heald, Managing Director at The Bungalow Care Home
Thank you for your review. We are so happy to hear that you feel that way about our care home! I'm so pleased to hear such wonderful comments. The staff try their absolute hardest and run a great service. I am proud of them. I will ensure that these comments are passed on.
If you would like to propose any changes or any ideas on how to improve our service, please let us know!
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Review from Nick B (Resident) published on 30 August 2022
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Review from Wendy F (Daughter of Resident) published on 9 March 2020
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The Review Score of 9.6 (9.590) out of 10 for The Bungalow Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.890 for The Bungalow Care Home is calculated as follows: ( (75 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.89
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for The Bungalow Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Oct 2019
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