Please note mealtimes are protected, visiting family members will be worked around these times.
Parking on side road.
Over all time Heaton House Care Home has 2 reviews.
Review from Ruth P (Granddaughter of Resident) published on 17 October 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
During the last 3 weeks, the staff and management went beyond their brief, no matter how busy the staff were. Food was of a high nutritional
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Date: 11 Sep 2024
Caring
Effective
Responsive
Safe
Well-led
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Job Title: Director
Joined: 2022
Heaton House Care Home on Greenmount Lane, Bolton, was Purchased in 2022 by Mr Ish Patel.
Mr Patel originates from India a small village called Navsari from a young age moved to the UK, where he now lives with his wife and children at their family home in Bolton.
He first purchased the Heaton House in early 2022, which he now runs along with his son Mr Hiral Patel.
Heaton House is a family-owned and managed care home. They strive to provide the best service for all their residents and their families.
Mr Patel is very passionate about the quality of care our residents receive within the home.
He always interacts with the residents and goes out of his way to make sure they are comfortable, with the staff following all policies and procedures.
Mr Patel also takes time out to attend the events of the home, also participating in the 10k walk for dementia.
Job Title: Home Manager and Director
Joined: 2022
Mr Hiral Patel started with Heaton House in 2022 as the home's Finance Director, alongside his father Mr Ish Patel.
Mr Patel implemented many changes across the home to help staff effectively run the home.
Mr Patel has brought in many policies and procedures in accordance with CQC regulations, making sure these are in place and adhered to by all.
He keeps track of all risk assessments within the home as well as making sure all maintenance is completed where needed.
Mr Patel always ensures his staff are trained to high standards, making sure they receive up-to-date training on-site and off-site.
He worked alongside a Care Docs company and implemented the care docs system throughout the home. Mr Patel ensured the staff were fully trained to effectively run the care doc system. This has helped accurately input all information directly onto the resident's care plans making sure these are all up to date with full information.
Mr Patel works alongside Deputy Manager making sure the residents are all looked after in a person-centred approach.
He is currently working through Level 5 Adult Care qualification, which will support him and the team with the smooth running of the home.
Mr Patel is qualified in the following:
Finance Degree,
Safeguarding,
Dementia,
Equality and Diversity,
Infection Control,
DOLS,
Risk Assessments,
Fire Safety,
Manual Handling,
Medication - Train the Trainer,
Food Safety,
