Review from Vicky P (Granddaughter of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience

Everyone always says they will never put a relative into care but sometimes that is not left down to choice. Since relocating my nan to Grange Lea, the level of care has blown us away. Every member of the care team treats my nan as she was their own. She is sung too, cuddled and made to feel like one

of the family every day. She is always clean and well presented, regularly gets her hair done and make-up put on (nan would never want to leave the house without it). Nan was always encouraged to take part in activities and was always helped with eating if she was unable. I can't speak highly enough of the team of wonderful staff here and the cleanliness of the home.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

On coming to Grange Lea, your nan settled in so well. She loved the activities in the home, especially the singing and dancing. It's a pleasure to care for her, she is a lady that loves to wear her jewellery and she is a big part of our family.

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Review from Anne R (Daughter of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience

Mum was a resident for a short time but whilst there, she was taken out by staff twice, encouraged to take part in group activities and to eat solid food, something we had failed to do. Whilst I was visiting, I observed staff constantly checking all residents and ensuring they were happy and comfortable

and chatting and reassuring where needed. It was spotless, the cleaners are continually cleaning and tidying. Everyone of the staff was courteous and helpful, always making visitors welcome, they obviously enjoy their jobs and this was reflected in the happy atmosphere.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Thank you for your lovely comments, your mum was a pleasure to care for in the time she resided with us.

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Review from Richard S (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience

Mother moved into the home 2 years ago with dementia. The staff were good and very friendly and gave her excellent care and treated her with dignity. The staff did everything expected.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

I would like to thank Richard for his kind words.
It was a pleasure to look after his mother, we are so happy we were able to share her 100th Birthday, with her and her family.

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Review from Deborah L (Daughter of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience

I cannot praise Grange Lea Care Home highly enough. The manager and staff were exceptional throughout Dad's stay, making it a very pleasant experience for him whilst reassuring Mum and all the family that he was in very capable hands. Whenever anyone visited Dad the manager and staff were very welcoming,

pleasant, helpful and courteous. I can honestly say that our dad enjoyed his stay and we would not hesitate to have him stay there again in the future.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

I would like to thank the family for a kind response, it was a pleasure to look after your Dad, and we would love to see him come back at Grange Lea Residential Home, thank you.

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Review from Catrina M (Daughter-in-law of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience

I found Grange Lea to be a pleasure to spend time with my mother-in-law in. Lots of interaction with residents and a very caring and comfortable place to be. The staff are especially helpful and do their utmost best to put residents at ease. I would highly recommend Grange Lea to anyone needing a care

home for their loved ones.

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Review from Carl E (Son of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience

My mother had resided at Grange Lea from October 2013 until her death on 24th of March 2018.
During her stay, she was cared for by all the staff at Grange Lea with the utmost care and respect, I cannot emphasise this enough.
Mum loved the food and she always slept well in her comfortable room.
When

we visited her we were always made to feel comfortable and mum was always clean and tidy, (and was always offered a "Brew")
I will miss the chats I had on the phone with the staff, especially with two particular members of staff.
Thank you.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Thank you so much for your kind review, it was a pleasure to care for your mum, and to have met you and your family.

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Review from Susan H (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience

Words cannot express our gratitude for the care our father received over four and a half years of residency. He had multiple physical problems, plus dementia, but he was always treated with dignity and kindness by the staff. They are an exceptional group of Carers, who work under great pressure and

often difficult circumstances, but always find time for a kind word and a smile for the residents, even when they are exhausted after working a long shift. The Home itself is adequate in terms of furnishings and comfort but it, and the residents are kept clean and tidy despite time pressures. My dad loved his food until the last few weeks and was extremely well-fed with appetising, homemade fare at every meal. I am especially grateful for the consideration I received over the last fortnight of Dad's life and for the compassion with which he was treated, right to the end. My brother and I are so glad he was able to pass away in his own bed, tended by people who really cared. Many thanks.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

We are grateful to have had Gordon in our lives, such a lovely men, we are glad he was with us until the end of his life, it was a pleasure to care for him, he will be missed.

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Review from Julie T (Daughter of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience

A caring, well run home. An excellent team always showing compassion. Dad was always clean, tidy, warm and comfortable. The staff were always friendly and helpful and we can't thank them enough.

A happy smiling atmosphere every time we visited. We would recommend the home to everyone.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Thank you for your kind reveiw, he was a well repected gentleman and a pleasure to care for, I will the passed the review to all members of staff.

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Review from Anne R (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience

Grange Lea has a friendly, family atmosphere. The staff are kind and caring, treating service users with dignity and respect while providing support and encouragement. The manager and staff are quick to respond to any issues and keep the family fully informed of any concerns. Family members not only

receive a warm welcome but also the emotional and moral support needed during what can be a very difficult time. The best tribute I can pay to Grange Lea is that I do not worry about mums care and wellbeing when I am not with her- I know that she is in good hands!

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Review from Mary H (Daughter-in-law of Resident) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been in this care home for six years and I have recently had to find residential care for my aunt who is 98 years old. The carers have been lovely with her. She is very happy, her room is very nice and she says the food is very good. The staff have been very helpful to me during

this stressful time.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Thank you for taking the time to give us your kind comments, this will be shared with all involved.

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Review from Pauline L (Daughter of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for four years. On admission, the management and staff took on board mum's preferences. Grange Lea is a small care home where residents are treated with dignity and respect. Staff interact with residents really well and provide regular activities such as singing, quizzes etc.

Management also take on board if families have any concerns and act accordingly to resolve any issues. I feel my mum receives excellent care at Grange Lea and I would recommend to others. The communal facilities have also been upgraded recently and is very homely but serviceable as well. This care home is managed to a high standard with hard working can committed staff.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Thank you for taking the time to express your kind comments. It is a pleasure to look after your mother. I will pass on your compliments to the staff.

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Review from Mary P (Daughter of Resident) published on 27 November 2015
Submitted via Website • Report

Overall Experience

My mum has currently been in Grange Lea for 7 months (since end April 2015) and has been very well looked after. Her personal preferences are taken into account at all times and her health has come on in leaps and bounds during this time she has been in GL, as she was struggling with daily living whilst

at home.
The staff are always cheerful and helpful whenever I see them. On meeting the manager for the first time when I went to look around, I got a very good "gut feeling" about her - and I am so pleased that I trusted that feeling and that a space became available for my mum.
The home is purpose built, there are no steps or ramps between levels which suits my mum as she walks with a zimmer frame and is quite unstable on her feet. I consider the place is well run, kept clean and tidy, the lounge is nice and big and it's always warm.
My mum has full capacity and would soon tell us if there were problems in the home regarding treatment of herself or other residents, she has never mentioned a thing; the only thing she reports is that she sometimes doesn't like the food but I guess you can't please all the people all the time when it comes to food.
I would have no hesitation in recommending this home to anyone who would ask.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Thank you for taking the time to complete a review, we are very pleased and delighted that you trust us with the care of your mother, the review will be shared with all the staff.

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Review from Sharon W (Niece of Resident) published on 25 November 2015
Submitted via Website • Report

Overall Experience

The management and all the staff at Grange Lea are absolutely brilliant nothing is to much trouble for them.
The care which they give to their clients is faultless while protecting their dignity at all times. Keeping us updated on our relatives at all times
Also they also take time for the relatives

and keep us well informed of all upcoming events at the home.
Well done to all staff & thank you.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Than you for your positive comments, management ans staff very much appreciate your wonderful compliments.

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Review from Jackie G (Daughter of Resident) published on 9 November 2015
Submitted via Website • Report

Overall Experience

My dad has been a resident at Grange Lea for the past 12 months he has enjoys his time there.

All the staff and management are lovely friendly people whom care for him extremely well.

They have various activities throughout the days and try to include all the residents if they wish to join in,

as well as going on regular trips out to Blackpool and local venues which are enjoyed by all.

There is nothing too much trouble to accommodate the needs of the residents.

Reply from Margaret Amara, Manager at Grange Lea Residential Home Ltd

Thank you for taking the time to share your positive comments, it is very much appreciated

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Review from Geri A (Daughter of Resident) published on 21 October 2015
Submitted via Website • Report

Overall Experience

There is a good atmosphere among the service users and staff. The Management and Care Team obviously enjoy their vacations and put their service users first.
The Team Leadership is excellent. The activities in the communal area is very stimulating for the client users.

Reply from Wendy Cameron, Responsible person at Grange Lea Residential Home Ltd

Thank you for taking the time to share your comments, we are extremely pleased that you trusted us to care for your relative.

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Review from Karen G (Friend of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience

I found Grange Lea a very friendly yet professional care home. The residents are treated with respect and are very well cared for. My best friend's mum was a resident for 18 months and every time I visited I left impressed. The home is clean & offers facilities for the residents their help to keep

their independence.

Reply from Cindy Holt, Compliance Manager at Grange Lea Residential Home Ltd

Thank you for your positive comments, these will be passed to all our staff.

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Review from Robert (Son of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience

The care, support and patience shown to my mother was exemplary. She was treated with respect and dignity and was clearly comfortable and generally as happy as her condition permitted. She enjoyed considerable independence and was given the opportunity to take on responsibility properly contextualised.

Reply from Cindy Holt, Compliance Manager at Grange Lea Residential Home Ltd

Thank you for your positive comments, the staff team very much appreciate your compliments.

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