Review from Gillian C (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience

I visited numerous residential homes and knew as soon as I entered that this was the right home for my mum and stepdad. The week before they were due to move in I was allowed access to both bedrooms and was able to prepare their rooms with clothing and personal effects to make their transition into

a residential home as comfortable as possible. Both the manager and staff assisted me in this process even down to moving furniture around. My parents went into Wingates in March 2019 and were taken great care of by all the staff. On special occasions e.g mothers day, fathers day and Christmas Eve I had lunch there with them and the food was excellent. I enjoyed my visits and quality time with my parents and also the company of other residents and families. I was updated at all times regarding the health and welfare of my parents and any concerns regarding their welfare was promptly brought to my attention. Thank you for all your loving care.

Reply from Carrie Southworth, Manager at Wingates Residential Home

Thank you so much for such a lovely review. Myself and the team really appreciate it and it's a lovely boost for us.

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Review from Kathryn W (Daughter of Resident) published on 2 November 2020
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Overall Experience

The Team at Wingates are exceptional. They have worked over and beyond especially in such a difficult year. I have found the communication between the home and our family has been open, honest and frequent which is so important in these hard times. The focus is always on the safety and professional

care of our loved ones and the Team remains positive throughout. Thank you to each and every one of you for showing the love and care that we cannot physically give at the moment. It means the world to us. Well done, you deserve to be commended.

Reply from Carrie Southworth, Manager at Wingates Residential Home

Thank you so so much for this, myself and the team really appreciate this review and it is so kind of you to do it for us. It is great to get recognition for us as a home and a team.

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Review from Eve B (Daughter of Resident) published on 6 August 2020
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Overall Experience

Sadly my father passed away in March, his comfort and dignity were always respected. The staff were very fond of him and it was a sad time for all the staff who took care of him. I would recommend Wingates to anyone who has a loved one who needs care.

Reply from Carrie Southworth, Manager at Wingates Residential Home

Thank you so much, it was our pleasure to look after him.

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Review from Cliff F (Son-in-law of Resident) published on 4 June 2020
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Overall Experience

My mother-in-law has been at Wingates for over two years and during this period has been treated with ultimate respect as an individual by all concerned. She is entirely happy in her present environment which gives us great peace of mind. During the recent virus problems, the staff have done their utmost

to look after residents as far as possible. Yes, they have had sad losses, but are now fully clear. They are still taking much caution but we are now able to see our loved one face to face whilst very much socially distancing of course for short periods of time. Both my wife and I thank them from the bottom of our hearts. Couldn’t have wished for better.

Reply from Carrie Southworth, Manager at Wingates Residential Home

Thank you so much, this feedback means so much to us.

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Review from Judith P (Daughter of Resident) published on 4 June 2020
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Overall Experience

My mother has lived at the home for over seven years. During this time, the staff have been brilliant with her and have understood her needs. I can't thank the staff enough, during the worst of Covid-19. They handled the situation with care and had the virus under control, due to their expertise.
The

staff treat our family like friends and my mum like a family member. Any queries that we have raised, have always been dealt with efficiently.
The carers are always vigilant to Mum's medical care.
The staff are always developing new ideas to improve the lives of the residents.

Reply from Carrie Southworth, Manager at Wingates Residential Home

Thank you so much, I will share this with the team.

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Review from M G (Son of Resident) published on 14 February 2020
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Overall Experience

Wingates Residential Home treated my mother with the utmost care, respect and above all love, from the moment she entered the building. The owners and staff were extremely professional, but also friendly and approachable. I would recommend this residential home to anybody who wants their loved one to

be looked after in a manner that provides peace of mind.

Reply from Nila Fernando, P A at Wingates Residential Home

The team will be happy to hear your comments - thank you so much.

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Review from Pauline A (Respite Resident) published on 1 July 2019
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Overall Experience

My mother attended Wingates for 8 nights as a Resident/Respite User. He was cared for with dignity and respect. Thank you to all the staff.

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Review from Elaine (Daughter of Resident) published on 13 November 2018
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Overall Experience

My mum wasn’t at Wingates for very long, but the time she was there she was looked after very well. Everyone was lovely with her, very friendly and caring.

Reply from Nila Fernando, PA at Wingates Residential Home

Thank you for your positive comments, much appreciated.

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Review from Carolyn (Wife of Resident) published on 2 July 2018
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Overall Experience

My husband was happy and content there, the food was ok and you were asked if you wanted more. The staff and management welcomed us and interacted well with my husband making sure he had no problems with understanding. I had a peaceful ten days respite, knowing he was content.

Reply from Nila Fernando, P A at Wingates Residential Home

We are glad to hear that your husband had a contented and happy time at Wingates Residential home. Thank you for the review.

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Review from Penny R (Daughter of Resident) published on 12 June 2018
Submitted via Website • Report

Overall Experience

As this was the first time my father had gone into residential care, the family were obviously anxious and worried he would be OK. This immediately disappeared on meeting the staff as he was made to feel so very welcome on arrival. The staff were so accommodating at all times, and very helpful ...nothing

was too much trouble, in fact, my father thought he was staying in a hotel, which was praise indeed!

Reply from Nila Fernando, PA at Wingates Residential Home

Many thanks for your kind words. It was a pleasure to have your father here and he is welcome back anytime. Please visit us anytime when you can.

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Review from Margaret C (Wife of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience

I visited Wingates Residential Home to assess it and was shown around by a lady, who showed both patience and pride in doing this. My impression was positive.

My Husband went into Wingates Residential Home in need of urgent respite. He was welcomed, made comfortable, and his needs, medications and

preferences noted and followed.
He had a lovely bedroom with facilities, even changing the bed type to help with his mobility.

His clothes were changed and washed daily, personal care was good, the home very clean and the food and catering staff good. He was happy and comfortable there.
There were some good quizzes, entertainment and TV available, also regular drinks rounds and pieces of fruit during the day.

The staff were very caring, considerate, polite and professional, regularly going above and beyond the call of duty.
They also were very supportive to the relatives. The end of life care, the sensitivity, compassion and professional courtesy shown to the family was outstanding.

I have no hesitation in recommending Wingates Residential Home.

Reply from Nila Fernando, PA at Wingates Residential Home

Thank you for all your comments, we'll share these with all the staff.

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Review from Philip H (Son of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience

My Mother is almost 93 and has just entered Wingates. She has been so warmly welcomed and made to feel "at home" by the staff. Wingates has a particularly pleasant and comfortable atmosphere for mum. She feels the staff are her extended family. I recently visited from the USA where I live and from knowing

nothing of the staff or the home, I now feel far more comfortable with my family's tough decision to have mum live in care rather than by herself. As time progressed, she was less able to take care of her own needs for support in daily challenges but at Wingates, she feels at home and helped in just the right measure. I recommend Wingates most because of the caring and helpful staff. They have made her transition easier and now she feels more secure. They have been so kind and helpful!
I could mention individuals on the staff, but I won't they have all been kind and helpful.

Reply from Nila Fernando, PA at Wingates Residential Home

We really appreciate the fact that you have taken the time to carry out a review and for all your positive comments, makes it all worthwhile.
Good to hear your mum feels at home and safe. Thank you.

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Review from Christine B (Daughter of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience

My mother has been a resident here for almost 2 years during which time she has become very settled and happy. I have confidence in the staff who treat her sympathetically and with a friendly, caring manner. She is kept clean and tidy and encouraged to take an interest in her appearance. There is regular

entertainment which in particular gives my mum a lift as she enjoys music and singing. I feel comfortable that she is in good hands and I would not hesitate to recommend this care home.

Reply from Nila Fernando, PA at Wingates Residential Home

Thank you for the wonderful positive comments.

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Review from Debra W (Niece of Resident) published on 20 September 2017
Submitted via Website • Report

Overall Experience

My Aunt has been a resident at this care home for about 4 months after struggling to care for herself at home and the advancement of Alzheimer's.
Since her arrival, she has settled remarkably quickly in a lovely room and with good caring attentive staff.
The home is well kept, very clean and all

the staff and management are friendly and approachable.
The food is very good and prepared fresh on the premises.
There are games and activities on offer throughout the week.
When visiting, the home is always welcoming and feels relaxed and inviting.
My Aunt always looks very well cared for and content in her surroundings and with her friends.

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Review from Susan C (Daughter of Resident) published on 14 August 2017
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Overall Experience

Due to a family crisis we urgently needed respite for my 94-year-old father, Wingates was chosen mainly due to location, but what a great choice it has turned out to be. Within half an hour of a phone call, dad was welcomed into the home, and it is a home in every sense of the word
My father had never

been in a care home, was missing mum who was in the hospital and who in 68 years he has not been apart from.
The staff have been so caring, professional and all done with no fanfare, medication was sorted, time was taken to settle dad in, nothing has been too much trouble.
He is still in the home and my mum, brother and myself have peace of mind knowing how well he is being looked after.

The whole atmosphere of Wingates is welcoming and the staff cannot do enough to ensure residents and families are cared for and supported. All is done with patience and humour.

Reply from Nila Fernando, P A at Wingates Residential Home

Thank you for taking the time to carry out a review. We know how stressful it is when a person is unwell but when both parents are unwell it must be even harder for the family.

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Review from J S (Daughter of Resident) published on 16 February 2017
Submitted via Website • Report

Overall Experience

I visited Wingates Residential Home unannounced with a view to arranging some care for my dad. I arrived to find a warm and welcoming staff who showed me around the premises and offered me a choice of rooms. It pleased me to see plenty of caring staff going about their business, all greeted me with

a friendly smile. I felt that this was the right place to bring my dad for a week's care. Nothing was too much trouble for the Senior Carer, Dan, who continued to show me around explaining the daily routine. Even the chef came to speak to me and asked if there would be any dietary preferences. I felt there was a genuine friendly and caring and calm atmosphere about the home.

During his week's stay, my dad has been treated with total care and respect. On the day of his arrival, we went to his room and the staff brought us all a cup of tea while he settled in, and staff arranged for him to have his lunch in the room. I have no hesitations in recommending this comfortable home.

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Review from Alan N (Son of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience

My father came to Wingates Residential Home at the end of October 2016 after spending some respite time in two other homes and previously receiving care at home as his mobility had declined. Since moving into Wingates dad has settled in well and to the routine of the home. I have found the management

and staff very helpful and approachable and nothing is too much trouble for them even on occasion providing meals for family members. I would highly recommend Wingates Residential Home as a safe and secure home for an elderly person to stay in.

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Review from E Y (Friend of Resident) published on 17 November 2016
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Overall Experience

My Mother spent two years in Wingates and staff looked after her very well and were always friendly and considerate. They looked after Mum with care and dignity and were always very supportive to us as a family.

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Review from William T (Son of Resident) published on 4 November 2016
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Overall Experience

A great big thank you to all the staff at Wingates Residential Home for the care they gave my mum, she was always treated with the utmost dignity. Myself and the family have been delighted with the whole experience of our dealings Wingates Residential Home and we would not hesitate to recommend them.

Reply from Nila Fernando, PA at Wingates Residential Home

Thank you for all your comments. We are happy that you and the family have had a delightful and positive experience at Wingates Residential Home. Our staff will be very pleased.

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Review from Andrew B (Son of Resident) published on 25 August 2016
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Overall Experience

Since my mum arrived in march 2016 the home has looked after mum great.
I have no complaints, the home is clean, well staffed and friendly.
All my mum's care needs are met and she has settled in well. I would recommend the home to anyone.

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Wingates Residential Home

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