Abbeydale Residential Care Home - Bury

179 Bolton Road, Elton, Bury BL8 2NR
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9.5 11 Reviews
  • Abbeydale Residential Care Home - Bury, Bury
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Care Provided by Abbeydale Residential Care Home - Bury

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Prime Healthcare Ltd
  • Person in charge
  • Victoria McMahon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 1

Funding & Fees Guide for Abbeydale Residential Care Home - Bury

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £965
    • Self-Funded Residential Dementia Care from £965
  • (these prices are only a guideline, please contact Abbeydale Residential Care Home - Bury to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting time here at Abbeydale and encourage everyone to come and join in the events held within the home.


  • Parking

  • The home have limited off road parking to the side of the building but there is plenty of on street parking available.


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Abbeydale Residential Care Home - Bury Reviews (11)

9.5

Abbeydale Residential Care Home - Bury has a Review Score of 9.5 (9.457) out of 10, based on 9 reviews in the last 2 years. Over all time Abbeydale Residential Care Home - Bury has 11 reviews.

Overall Experience

  • 5
  • 4
  • 0
  • 0
  • 2

Date Published

11
1
2
9
2

Review from Debbie A (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to your great team for caring for my father so well after his recent illness. He has lived at Abbeydale for over 4 years and has just had a short spell in hospital. On his return, the team treated him like he was one of their own family who had been sick. He is on the way to a good recovery
and a lot of that is down to your care and patience. I live 5 hours drive away so I really appreciate everything you do.

Reply from Victoria McMahon, manager at Abbeydale Residential Care Home - Bury

thank you for your kind feedback. Its so rewarding to hear families views and an excellent way to support our practices at abbeydale care home. Thank you


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Review from Phil T (Son of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been discharged to Abbeydale after 3 months in a local NHS hospital. The level of care and staffing ratio was far better than the NHS. Medical problems were picked up on quickly by staff and the GP associated with the home. The interior looks dated, some of the doors felt 'sticky' - but
probably layers of cleaning products. Security excellent. Staff did their best to encourage eating and drinking - dementia didn't help. Plenty of activities to keep residents animated.
Residents seemed happy and engaged. My mother always looked clean and tidy, nails trimmed, hair brushed. Rooms can look basic, but essential for safety and hygiene.

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Review from K N (Nephew of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing with our aunt, communicating at all times. They help wherever they can, including with outings outside the home and always giving us, her family, 100 percent. They have been very kind to us getting to the home and times when we have been leaving to go home back to Birmingham.
I feel there is a warm feeling in the home itself and they try very hard to make it the very best they can. Nothing is too much trouble for them and it’s truly a family feel. We will be forever grateful for all their hard work, thank you.

Reply from Paul Newman, Owner at Abbeydale Residential Care Home - Bury

Thank you so much for your review and honestly it is a pleasure to take care of your aunt and I am glad all our support and hard work are recognised. We try to ensure both our residents and their families always have a positive experience with us here at Abbeydale and we are truly grateful for your kind words. Thank you.


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Review from S W (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbeydale is a most secure establishment. It has friendly and helpful staff, with management which has improved of late, being much more approachable and dedicated to rectifying any problems, as quickly as possible. Communication between the home and relatives has also improved, although occasionally
it has been difficult to get any response to a phone call. All areas of the home are regularly cleaned. The garden area is well-maintained and a pleasure to frequent. the bedrooms are adequate but would benefit from a table and chair, although because of their size, might be a little cramped. The en-suite washroom is tiny and consists of just a toilet and sink within a vanity unit. Extra refreshments are provided in addition to the main meals, which are most acceptable. There is always a good selection of fruit readily available. Various activities and regular trips are frequently organised. So there has got to be something of interest for everyone. One improvement which has been suggested, but has apparently been difficult to achieve, is for the home to provide a daily newspaper for the residents. Although less expensive than most other care homes in the area, it does still seem pretty expensive.

Reply from Paul Newman, Owner at Abbeydale Residential Care Home - Bury

Thank you for your honest and positive review. I am glad you are satisfied overall with the service we provide here at Abbeydale and recognise the hard work and dedication of our team. Sadly it is really unfortunate that we are out of the catchment area for a newspaper to be delivered daily but we support our residents to access news alternatively via the radio/Alexa in the conservatory or the new round on the television daily. Staff also do try and bring one in when requested where possible. we strive to give our residents a quality of life different from most other services available and feel it is so important to integrate into the community and have activities outside the home as well as in-house activities. I am so pleased with your feedback related to this. Thank you again for your kind words.


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Review from Susan H (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Abbeydale in a hurry after being advised that her previous home was closing. I've found the staff to be patient and caring and they all perform their roles well. Management is efficient and appears to be well respected. Plenty of activities provided. I'm more than satisfied.

Reply from Paul Newman, Owner at Abbeydale Residential Care Home - Bury

Thank you so much, hope you enjoy all our upcoming festivities.


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Review from K D (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one of Mum's admittance I knew it was a place she could call home. This is not just “somewhere to place“ our loved ones, this is a home from home.
Mum was admitted in May 2023 and to this day she is always lovely dressed, clean and happy. The staff are all long-term permanent and born to
be carers. Residents are treated like members of a large extended family.
The food is varied and plentiful. All the staff know each resident, their likes and dislikes and treat them with dignity always.
Lots of trips and fun things to do for those who wish to join in. Quiet areas for those who need it. Interaction in abundance.
I can finally relax knowing she is safe and very well cared for 24/7.

Reply from Paul Newman, Owner at Abbeydale Residential Care Home - Bury

We want to thank you for your kind words and say what a pleasure it is to know you have peace of mind now Mum lives here with us in Abbeydale. We take such pride in the care we offer each of our residents and it's lovely to read this recognition. Thanks again from all of us at Abbeydale!


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Review from Tim A (Son-in-law of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I joined my wife for the first time to make a visit to my father-in-law over a weekend.
It was nice to see all the staff on shift in uniform and were all busy giving out tea and biscuits.
All the residents I saw seemed happy, sitting around chatting and being looked after by the team.
The home was
clean and a spilled tea was soon mopped up and a new cuppa given to the resident.
My visit to his room was clean and smelled clean too.
There were fireworks planned for the evening and the staff were busy organising the seats and there were raffle tickets being sold too, I bought two, which was going towards a future trip for the residents.
I left feeling grateful to all the team at the home for the hard work they do and felt satisfied he's being looked after very well and is in the right place.
Thank you everyone.

Reply from Paul Newman, Owner at Abbeydale Residential Care Home - Bury

I am so glad your experience with us here at Abbeydale has been a good one overall and the care and service provided for our residents hasn't gone unnoticed. We strive to try and help our residents have the best quality of life and our activities are a huge part of that. Thank you for your kind words, it's very much appreciated.


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Review from Alan B (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose this home for my father who has dementia, on the basis of the person-centred approach of the managers and staff. My father is happy and settled there, and enjoys the full range of activities on offer. We are particularly impressed with the willingness of the staff to take residents out on trips,
which are well planned. Staff deal quickly with his needs when required, and they know him well. There is good continuity in terms of seeing the same staff faces every day. I would like to have a little more advance communication on issues like medication, appointments and health needs. Overall, I am very pleased with the choice of home.

Reply from Paul Newman, Owner at Abbeydale Residential Care Home - Bury

Thank you so much for your honest review. Here at Abbeydale, we all take pride in our roles and have just as much enjoyment from our trips as our residents do. We find having outings planned gives our residents something to look forward to and, as they help with planning our trips, they enjoy the overall experience giving them purpose and independence. We appreciate all feedback and we are glad to hear that both Dad and yourself are having and overall good experience here at Abbeydale.


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Review from Laura R (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the help and care given to my mother. The staff were so caring, and everyone was treated like members of their own family. She was treated with the utmost dignity by the staff, who were excellent.
The home and her room were always clear and tidy. She loved joining in with all the
activities and fun the staff provided. I had felt guilty having placed Mum in a care home, but the staff also helped me through this, so I never needed to worry about her.
I would recommend this home to anyone.

Reply from Paul Newman, Owner at Abbeydale Residential Care Home - Bury

Thank you for your kind words, and I can speak for all staff at Abbeydale that it was an absolute pleasure to have the privilege of looking after your mum. She will be sadly missed by all who met her here at Abbeydale.


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Review from Deborah V (Daughter of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother spent around 8 months in Abbeydale. We as a family picked the home after reading their information ie, activities caring staff, well cared for residents. Sadly we were very wrong. The staff were unhelpful, ignorant and uncaring. They have been heard and seen speaking to elderly people in an
unprofessional and cold way. I witnessed a lady being moved to the dining table without using hoist in a very rushed manner that clearly frightened her. My mum went from a very proud well-presented lady, to being extremely unkempt. Her hair was greasy and she smelled. She would cry for the staff to wash her. The meals were not nutritional and the evening meal was always a sandwich. Then lockdown came and my mum deteriorated even more. She had to be seen at the hospital for swollen legs the doctors said was through immobility. She had untreated ulcers in her mouth that she is now receiving hospital treatment for. We moved my mum to a new care home and the difference is absolutely amazing. Very poor hygiene in the home.

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Review from Keeley (Granddaughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We moved my nan into this care home back in December 2019 after her being sadly diagnosed with dementia. She used to live in the Bolton area and I thought it was best to move her closer by myself into a Bury care setting then myself, who was her main carer to keep my eye on her. This care home was
one out of three that I looked around, and it stood out to me, I really got the impression it was the right home for Nan activities wise, etc. as she's very active. The staff all seemed very nice. Well sadly I was totally wrong. Nan was left in a chair 24 hours a day and never did any sort of activities. To the point her legs were very swollen for this reason. Doctor's notes prove this. Staff spoke to Nan with a very disturbing attitude which I witnessed myself whilst on the phone to my nan. Management very poor as every time a complaint was made or an issue raised nothing was ever dealt with in the correct way. My nan used to cry for a shower on the phone. How is this proper care? The list could go on...

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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Abbeydale Residential Care Home - Bury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Abbeydale Residential Care Home - Bury is calculated as follows: ( (67 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 106 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Abbeydale Residential Care Home - Bury is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Abbeydale Residential Care Home - Bury

What types of Care is Abbeydale Residential Care Home - Bury registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbeydale Residential Care Home - Bury provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abbeydale Residential Care Home - Bury have?

There are 26 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Abbeydale Residential Care Home - Bury?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbeydale Residential Care Home - Bury to the centre of Bury?

1.2 mile(s) as the crow flies, distance by road may be significantly further.