Review from Stephen M (Son of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience

My father had to go into urgent respite care in August 2019. Whitefield House had a vacant room and after a home visit, agreed to take my father into their care. My father suffers from vascular dementia and had started wandering. The staff took wonderful care of him and took over all of his personal

needs. From losing weight rapidly, he started to gain. They reassured him and within days, he had settled down. I cannot praise them enough, for they looked after him with dignity and understanding. They were always open to re-assuring me of his mental and physical well being. For the first time in 4 years, I knew my father was safe.

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Review from H G (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

I have found Whitefield House to be a caring home. Certain members of staff go beyond to ensure my mum is cared for. However, some do not. Meals are superb. Environm ent is also good. My Mum doesn't like the activities but no encouragement is made to get her involved. However, the home does regularly

a "special event", Halloween, Summer Party etc which are wonderful and a total credit to the home and all the staff.

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Review from Louise W (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

My mum moved into Whitefield House in February from her own home. Staff and management ensured a smooth and easy transition into full-time residential care. Staff are caring and easily approachable. Meals are of good quality and snacks available throughout the day. My mum looks well cared for and has

settled in well over the last few months. Wouldn't hesitate to recommend Whitefield House. Activities that are arranged are fun and include all residents.

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Review from Jeffrey D (Son of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

Our family experience in dealing with Whitefield House has been life-changing. My mother went into Whitefield House in December 2017 and has been looked after superbly well ever since. The management and staff are superb and every element of care my mother continues to receive is excellent.
We cannot

speak highly enough of the whole care process in place and are totally content that my mother is receiving the best care possible.
The turnover of staff is negligible which is very important as my mother has got to know and love the carers who look after her.
We cannot fault anything at Whitefield House and therefore have no hesitation in completing every option listed as 'Excellent'.

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Review from Sheila (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience

When we were looking for a placement for mum, we were extremely impressed when visited Whitefield house. The staff were very informative and answered all of our questions openly. From saying that we would like mum to live here, the assessment was undertaken promptly and we were over the moon when we

were informed that mum had been offered a place. It was not just finding the right environment but also finding a placement that could deliver the specialist care mum needed. (we had look at 26 Homes before making our choice)
The home is comfortable, clean and very home-like and staff are always happy to help. Care staff and management are approachable and have given us honest feedback on how mum was settling and adjusting in the first few months, which was a worrying time for all. I would not hesitate to recommend Whitefield House.

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Review from Geoffrey C (Son of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience

As I live out of the country, when I came back to visit over the Christmas period, I was very impressed by the standards of the card home. My mother appeared to be taken care of and was in good hands. The staff were extremely friendly and helpful.

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Review from Mary M (Daughter of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience

We were very pleased when my Mother was offered a place at Whitefield House when she needed specialist care for the last year of her life.The home is comfortable and very home-like.

My Mother was very well looked-after, and particularly enjoyed the good food and hot cups of tea. As she became more

dependent, her care was adjusted appropriately to meet her needs. She had a lovely room overlooking, and with access to, the garden, and was able to enjoy the opportunity this afforded to see the flowers and get some exercise.
We as visitors were warmly welcomed by the staff and were always offered refreshment. There was always someone available to talk if we needed to chat or update the home with any information.

I would not hesitate to recommend Whitefield House.

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Review from Lynne S (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience

Excellent!

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Review from L C (Daughter of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience

Mum had terminal lung cancer, I kept the care team informed and was assured that mum's needs could be managed (2 staff having undergone end of life training) The care team were excellent throughout. Mum was well cared for and had her needs and her wishes met. They were affectionate towards her and responded

to her need for humour and laughter. Staff contacted me if they were concerned about mum and we discussed the best course of action. At her death mum was in the arms of a carer for which I am very grateful.

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Review from Janet G (Mother of Resident) published on 29 October 2016
Submitted via Postal Card • Report

Overall Experience

I am thoroughly happy with the fantastic care my mother received at Whitefield House. I never had any worries regarding her care and well being. The staff are excellent, the home immaculate. All care homes should be of such a high standard caring for, and looking after elderly residents. My mum was

very lucky to be looked after by everyone there.

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Review from Sandra J (Daughter-in-law of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience

The staff had wonderful care and patience for my mother-in-law. She was very well provided. Always clean - always having attention. Also had a good rapport with all staff - pulled her face at the other residents (when I was visiting).

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Review from Sue C (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience

Fantastic home, staff, food. Cannot believe how lucky we have been to find a home so great. Mum loves it there!!

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Review from Stephen M (Son of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience

Since dad arrived in January 2016 (in a very poorly state) he has improved immensely. This is all thanks to the team at this home. They persevered with his lack of appetite and his is now eating 3 meals a day. His overall health now is very good and he is no longer confined to bed.

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Review from Ian W (Son of Resident) published on 3 February 2016
Submitted via Website • Report

Overall Experience

When I was initially looking for a home for my mother I had a very good and productive talk with the home manager. She completely answered all of my questions and left me with a good feeling. I subsequently visited Whitefield House and found it to be very good indeed with good facilities. My mother

subsequently moved in shortly afterwards and quickly settled in. My mother had dementia and needed help with certain things. This was given very well by the staff who handled things very professionally. When my mother died everything was handled very well by the staff. I feel she was extremely well looked after by a very caring staff. I would recommend Whitefield House to anyone.

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Whitefield House

Care Provided by Whitefield House

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Funding & Fees Guide for Whitefield House

Facilities